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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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ICICI Bank reviews & complaints page 135

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S
Siddharth21222
from Varanasi, Uttar Pradesh
Jul 27, 2022
Resolved
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I am therese. 824.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till) on 26-July-2022. I have never used my demat account till now.

They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number [protected]
Aug 29, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 27, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    9
    9563567542
    from Bankura, West Bengal
    Jul 27, 2022
    Resolved
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    Address: JB ROAD MACHANTALA BANKURA WESTBENGAL 722101

    Name: PRASENJIT CHAKRABARTY
    Account No / Application No:[protected]
    Product/Service: Savings Account
    Request related to: Transaction Dispute
    Type of request/complaint: Discrepancy in cash dispensed from ICICI ATM
    E-mail address: [protected]@gmail.com
    Mobile no:[protected]
    [protected][protected][protected][protected]
    I am Deposit Cash 10000 rupees in Icici atm In Bankura But Cash Submit In Your atm, But Balane Not Credit My account...Appcattion On Icici Bank Mangeer in 08/07/2022 but Stlli Now My Problam Not Solved plz Help Mee...
    [protected][protected][protected][protected][protected]
    Denomination Notes:500

    Count of Notes:20

    Transaction Timing:14.45 (08/07/2022)

    Cash deposited by:ATM

    IFSC code of the branch:ICIC0001925
    [protected][protected][protected]-----
    Debit card number through which transaction is done:[protected]

    ATM ID:19251OAR

    Transaction number:DEFAULT

    Date of deposit :08/07/2022-TIME-14:45

    Amount:10000

    Location where the cash is deposited:BANKURA

    Branch :BANKURA
    Aug 2, 2022
    Complaint marked as Resolved 
    Resolved
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 27, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    Aug 02, 2022
    Updated by 9563567542
    Resolved
    My Problem Not Resolved 22days Complete...Please check This Matter, Icici bank dose Not Help Mee...
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      S
      Sandeepsahu15
      Jul 27, 2022
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      Hi,

      I was charged an amount of 826 rupees towards DMC DP charges when I had no demat account with ICICI. In fact I never created one. I want this amount to be refunded as soon as possible
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,
      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09v7y) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        M
        Monil Chouhan
        Jul 27, 2022
        Resolved
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        Myself Monil Chouhan, I have been with icici bank since 2017. This year 2022 826/- rs is deducted from my account without any alert message. The representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account on 26 July 2022. DMC/ DP CHGS TILL jun-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
        Aug 29, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 27, 2022
        ICICI Bank Customer Care's response
        Dear Customer,
        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09v89) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          P
          ps208317
          from Noida, Uttar Pradesh
          Jul 27, 2022
          Resolved
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          My name is pankaj saini . i have been with icici bank since 2017. Yesterday[protected] my money 90.37/- rs is deducted from account without any alert message and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. DMC/DP CHGS till JUN-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
          Aug 31, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 27, 2022
          ICICI Bank Customer Care's response
          Dear Customer,
          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09v88) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            from Greater Noida, Uttar Pradesh
            Jul 27, 2022
            Resolved
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            Resolved

            Hi,

            I have been irritated by ICICI BANK personal loan department.

            They keep calling everyday for a personal loan offer, I have told them many times that I don’t need anything and to stopping calling me, yet I get calls every day.

            I been a serious harassment.
            Aug 27, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 27, 2022
            ICICI Bank Customer Care's response
            Dear Customer,
            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09v8h) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              P
              pvikas5
              Jul 27, 2022
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              Hi
              I have submitted my bank details of ICICI bank in EPFO portal on dated 9th July but still approval in process

              Need support there is no response from any type

              Regards,
              Vikas
              ICICI Bank customer support has been notified about the posted complaint.
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                A
                Anooprajan
                from Kozhikode, Kerala
                Jul 26, 2022
                Resolved
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                Respected Sir,
                I was a savings account with in icici bank and due to unsatisfactory service from Vadakara Branch i was closed that account on 30 june 2022.I have credit card of icici bank, So many times i asked to the concerned officer regarding Auto pay during account closure time. He informed me after clossing the account that service automatically disable. For the period of 21/05/22 to 20/06/22 total amount 6024.25 and due date was 07/06/22.i was paid same amount on 07/06/22.But unfortunately Rs. 531 charged to me for Auto pay return charges. Auto debit return fee 450 + 81 Gst.

                Next month Again they charged me the same. After giving compliments customer care exicutive called refunded 450 only.
                This all things happened only because of the concerned officer misleading.
                So iam requsting you to kindly do the needful for reversing full amount.

                Account holder :Anoop. R Account Number :[protected]
                Branch : vadakara
                Credit card No: [protected]

                Thanks and Regards
                Anoop.R
                [protected]
                Sep 2, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Jul 26, 2022
                Updated by Anooprajan
                Customer service executives not ready to solve the issue
                Verified Support
                Jul 31, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Sep 21, 2022
                Updated by Anooprajan
                Issue solved
                Respected Concern,
                Thank you for your support and guidance regarding this issue. I would like to inform you that i received mail confirmation from ICICI bank for reversing of amount 450 only, still they didn't reverse the GST amount 81.In my credit card statement Showing 81 as outstanding.
                Requesting to you for the said amount reversal.

                Thanks and Regards
                Anoop.R
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                  R
                  rohitjsr30
                  Jul 26, 2022
                  Resolved
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                  Resolved

                  Hi
                  I am Rohit Ranjan. An amount of Rs.826 was debited by ICICI bank on 26/7/2022 without any sms alert or email alert. The transaction mark was DMC/IN(demat acc no.) DP CHGS TILL JUN 2022.The demat account mentioned in the transaction mark belongs to my ICICI direct account.

                  I have never been charged for just operating my demat account with ICICI direct. I would like to know what are these charges? If these charges are new fees there was no prior intimation about the new fee structure. If these charges are not part of ICICI direct fee structure please refund my money. I tried to complaint launch a query/complaint through ICICI Bank's 'https://www.icicibank.com/complaints/complaints.page' but the webpage did not process my request'.

                  Regards
                  Aug 31, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 31, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09vcz) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  I had a similar debit and want to know why this happened. It should be refunded...
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                    C
                    cagou43
                    from Mumbai, Maharashtra
                    Jul 26, 2022
                    Resolved
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                    Dear sir/Madam,

                    Rs 757.17 dated[protected] deducted in my saving accounts for what's.

                    I am not using any demat account. I already requested via email for closing of demat and visit to nearest bank also but still demat account activated.

                    Please reverse the charges and close all service of demat account.
                    Aug 31, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 31, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09vd0) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      M
                      M S SAIKUMAR
                      Jul 26, 2022
                      Resolved
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                      DP CHGS TILL JUN-22 WITH THIS remarks, an amount of 826 got deducted from my ICICI bank. When I called the customer care they said Its demat charges. I have never opened a Demat with ICICI bank. that too they are saying I have opened an account in 2020. I have never given consent to open a Demat account.

                      Account Number :[protected]
                      Sep 1, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 31, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        saurabhkothari1111
                        from Jalgaon, Maharashtra
                        Jul 26, 2022
                        Resolved
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                        Resolved

                        Address: digras, icici bank , shivaji chowk

                        We have purchased gold in auction from icici bank with UID SR[protected] of weight 100.30 which was mentioned by bank as 22 carat (91.6 %) of gold and we got it through online auction and when we went to he branch of icici bank digras in yavatmal district, the branch did not let us to check the packet they said you have to pay the amount and then only you will be able to open the packet and check. then we payed the amount 366660 and when we check the packet it was total fake gold which was only (2 carat) only.
                        Aug 26, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 26, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,
                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09sko) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        where should i send all details plz send me the email address of icici bank
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                          S
                          Sudhir Ahirwar
                          Jul 26, 2022
                          Resolved
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                          Resolved

                          सेवामें

                          श्रीमान शाखा प्रबंधक महोदय

                          विषय:- वापसी धन राशि प्राप्त ने होने के संदर्भ में सविनय नभः निवेदन हैं कि मेरा Refund 22 July रात 9 बजे CROMA online shopping website की तरफ से इतने रु 32990 भेजे किये गए थे लेकिन अभी तक मेरे अकाउंट |[protected] में नही आये आप उस पैसे को मेरेaccount में लाने का प्रयास करे | merchant को मैंने 05/07/2022 को debit card से payment किए गए थे तो फिर उन्होंने वापिस refund initiate back to source | किया गया है [protected] को और उन्होंने मुझे ये नंबर प्राप्तRefund reference number-rf3179f3373da48cea

                          Debit card details -4032

                          Account number[protected]Refund reference number-rf 3179f3373da48cea

                          Debit card details -4032

                          Account number[protected]
                          Aug 27, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Jul 26, 2022
                          Updated by Sudhir Ahirwar
                          Refund initiate date 22/07/22 raat9 bje

                          Jul 26, 2022
                          Updated by Sudhir Ahirwar
                          For Authorization

                          Naam- VED SINGH

                          Dob-10/10/2000

                          Mother name sareeta singh
                          Verified Support
                          Jul 26, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            R
                            RPG@sachin
                            Jul 26, 2022
                            Resolved
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                            Resolved

                            SIR
                            Holding TAX SAVING BOND under
                            BONDHOLDER NO[protected]
                            CERTIFICATE NO 188902
                            Please send me payment

                            THANKS
                            RAJENDER PARSAD GARG
                            YAMUNA NAGAR-135001
                            Aug 26, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 26, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,
                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09slb) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              P
                              pulakesh thakuria
                              Jul 26, 2022
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                              An amount of 826 rupees was deducted on 28th June stating its been deducted for DMC DP charges. This is a complete scam thats been done with me. When i first applied for the bank account opening this demat account was said to be in accordance with the account opening and there will be no additional charges for the same. But when i am checking my bank statement now an amount has been deducted. Also when deducted there was no notification of deduction. This is a complete scam done by the ICICI bank.
                              Please refund my money at the earliest. I am not ready for this kind of deduction for which i was not even informed of also.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,
                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09skq) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Y
                                yarlagaddasriharsha
                                from Hyderabad, Telangana
                                Jul 26, 2022
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                                Respected sir/madam
                                My self y.Sriharsha paytmbank user[protected]
                                Icici told to block(rrn[protected] my paytmbank account due to fraud report on me .
                                Someone(balaji gogineni ([protected]) icici bank user sent moneny(8000rs) on my phonephy by mistake (04th -jun -2022)
                                Idon't know who's he raised complaint against me, not even 1hr waiting any way
                                I, send his money on same day .And he withdrawn his complaint on same day
                                But my paytm account was blocked
                                Regards this i called paytmbank they asked 'noc' from icicibank .
                                Regards this i contact with icici they are asking 'noc' request from paytmbank.
                                Agin i contact paytm bank but they are saying account holded by icicibank .So noc needed from their end only
                                We dont raise any noc request to icici
                                No one can responding properlly To mails
                                Please slove my problem sir
                                Paytm bank account my main account
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 26, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                Jul 27, 2022
                                Updated by yarlagaddasriharsha
                                Please find attached file
                                the complaint was closed 50days ago .but my account not unblocked
                                How many days you will take resolve one small issue

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                                  R
                                  Ruleamin
                                  from Surat, Gujarat
                                  Jul 26, 2022
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                                  Address: Sanjan

                                  Dear Sir,

                                  I initiated an instant refund from Make My Trip after cancelling a flight ticket. The Refund policy stated the amount will be reflected in my UPI Linked Bank Account within 30 minutes, but its been more than 16 hours but i didnt get the refund. My RRN is[protected]. The refund was initiated on 25th July 2022 at around 8 PM
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09tzj) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Sagar_rajbhar
                                    from Mumbai, Maharashtra
                                    Jul 26, 2022
                                    Resolved
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                                    Resolved

                                    Address: MEGHNA APT SV ROAD SANTACRUZ WEST

                                    Charges 19 July 530
                                    20 july 63.01
                                    20 july 31.99
                                    22 july 49.99
                                    22 july 0.01
                                    25 july 40
                                    26 july 70
                                    I applied to the sip on grow app n missed my sip but the grow there is no charges for sip but the bank charged me
                                    the both of company grow and icici bank
                                    The grow executive saying there is no charges i[censored] cant pay ur sip n the bank charged me there is im investing not paying any loans . I want reversal
                                    Aug 27, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Jul 26, 2022
                                    Updated by Sagar_rajbhar
                                    I want my charges back thts it
                                    Verified Support
                                    Jul 26, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09skn) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      A
                                      ahmadfareed007
                                      Jul 25, 2022
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                                      I have been an ICICI Bank customer for last 6+years with Account No.[protected]

                                      ICICI bank deducted Rs. 826 on 27-May-2022 without any information or consent and mentioned transaction remarks as "DMC/[protected] DP CHGS TILL APR-22"

                                      I have never authorized ICICI Bank to open a Demat or a trading account for me. However, ICICI went ahead and created an account and deducted charges of 826 rupees without informing or getting authorization from the customer. I am attaching a response received from the bank, where they say they can only refund on a pro-rata basis for a service which I never asked for and which I never even utilized.
                                      For anonymously opening these accounts, ICICI Bank never reached out to me for any documents. However, now representatives tell me I have to send multiple requests for closure, call customer care, visit the branch, submit documents and whatnot.

                                      Please close the account ICICI Demat account immediately and refund my full amount. If not I will have to reach out to RBI ombudsman and take the further legal steps that are available. I can see hundreds of such complaints about unauthorized deductions, this isn't good on the part of an elite bank like ICICI

                                      I hope you will refund my money at the earliest!
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 26, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Jul 31, 2022
                                      Updated by ahmadfareed007
                                      I am still waiting for your official to reach out and for my refund!
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                                        Saumya1993
                                        from Delhi, Delhi
                                        Jul 25, 2022
                                        Resolved
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                                        Resolved

                                        Payment to icici - eazypay
                                        Pay for
                                        Exam Fees payment done by Paytm UPI account.(₹710)
                                        UPI Reference number[protected]
                                        Date: 25/07/2022
                                        Sir, my issue is regarding to failure of payment. This Monday (Date- 25/07/2022, time- 09:25 pm) my account balance is deducted while making a payment for Delhi university
                                        STUDENT EXAM FEE 2022 JANUARY, of ₹710 through eazypay- icici gateway.
                                        In brief:-
                                        Actually, the matter is when i proceed to payment page after entering all
                                        credentials of my upi mode then the payment was transacted from Paytm. After a duration 5 minutes, the website shows me an error message in which it is written that " Transaction is not successful. Payment process not completed." Also, in my college dashboard it shows transaction failed but my account has already been debited with the amount.
                                        Aug 26, 2022
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 26, 2022
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09ty9) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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