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ICICI Bank Complaints & Reviews

www.icicibank.com

3.3

Updated: Apr 11, 2026

Complaints 23779

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14308

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9471

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 136

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Address: Imphal,Manipur

I am the a/c holder ofÂ icici bankÂ from last 4 years, they have charged 588.82 under this category dcardfee1114MAR22-FEB23+GST
I am not aware what type of charges are these.
They never informed me regarding these charges either by email or by letter.
Who has given right toÂ icici bankÂ to deduct the money without informing us.
Because we kept the money in bank that give right to bank that they can do anything whatever they want.

There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c. Same happend in last 2, 3 years back again it happen.

A/c no:[protected]

May 6, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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S

Shachibushan

from Imphal, Manipur

Jan 12, 2023

It has been almost a year, but I didn't get any information from your officials. I am sorry I will not used that account anymore. Thank you for your time.

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Icici opened my demat account stating this is a lifetime free account and no charges will be charged in future. I did not know anything about investing in stocks and never logged in to the account as well. Now they charge, INR 826 from my debit account which is truly unjust., Recently they charge on 25 march There was no notification that such charges will be deducted from my account.
Now they are stating me to go to nearest branch and close the account which they opened without any signature or documents taken specifically for opening demat/trading account.
ICICI representatives cheat by opening accounts like this and then later on charge customers. At least, they should have the courtesy of notifying customers. I would like them to refund the deducted amount and not treat other innocent customers the same way

May 7, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02pa1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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On 10.03.2022 at 18:32 one fraud call came to my mobile my credit card dispute the amount off INR 50775 to the dreamplug technology so iam black the card of confirmation call and also complaint in ICICI Bank branch in mankammathota karimnagar and also showing the avidance of dispute transaction still not solved my problem.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02pal) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Mar 29, 2022

Updated by Sudhakarnagidi Please solve problem

Apr 12, 2022

Updated by Sudhakarnagidi Please solve my problem

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S

Sudhakarnagidi

Apr 12, 2022

Please solve my problem

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Dear Sir,
I have worked with Icici Bank ltd at Karnal Haryana location and circle office was chandigarh in[protected] .

My employee ID -167099
Location Karnal

Please arrange me my PF account no and Statement so that i can withdrow the same .

Amit kr sharma
[protected]
sharma.[protected]@gmail.com

ICICI Bank customer support has been notified about the posted complaint.

Apr 20, 2022

Updated by Amit5976 revert awaited

Sep 01, 2022

Updated by Amit5976 its not a customer support query..its internal HR query ...please do needful

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I applied for amazon pay icici credit card on 24th march but my application was rejected by the bank. Bank did not provide any reason for the rejection.
I want to know why my request got rejected
Name- abhinav agarwal
contact- [protected]

Apr 27, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I have a salary account with icici and never applied for demat account.
however inr 68.83 has been deducted from my account as charges till feb 2022
no deduction msg on phone and no intimation from icici
i want my refund !

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 27, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02mzt) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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My salary account in icici bank. Last year 2021 dmc charge debit from my account i complaint for this in icici bank
Chapra branch they told a demat account in your bank while i never open or use demat account in icici. I request him please close this account then they told your demat account close but this year in 2022 again demate charge cut my account. This is very unethical behaviour of bank. Please help me to close demate account and refund my money.
My contact [protected]

May 7, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Hyderabad

I am Sandeep. 742.11 rupees has been deducted from my account as (DMC/IN[protected] DP CHGS TILL FEB-22) on 25-Mar-2022. I have never used my demat account till now.

They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[[protected]]. This is completely unacceptable and please refund my amount. My phone number [[protected]]

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 26, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02l5z) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Sir my name is nilesh actually I want to open mine saving account in ICIC bank so i will apply online on bank portal after filling my detail they said me to pay minimum 11200 as chalan so that your UPI hendel get ready for payment and you will get your account number... But after paying I will recived a message that nilesh your bank details has been crupted bank will get back to you in 4 days with your account number...

They also send me a mail with reciveing and transaction id or other details

But i dont know how I initiate for refund

Please help me

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 26, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02l6g) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Rs. 826 and Rs. 276 were deducted from my ICICI account, with similar tag DMC/ DP CHGS TILL FEB-22

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 26, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02l6w) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

jason castelino's [Complaint's author] reply, Mar 28, 2022

Kindly share your mail username part seperately. Currently it shows as [protected]

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DMC DP charges have been deducted from my savings account by icici direct for inr 757. What is this charge. I am being debited for so many charges without notice

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 27, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02n04) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Dear ICICI,
How can you deduct money from my account without notifying me? Today i was just checking transactions of my account and found that Rs 826/- has been deducted from my account towards DP CHARGES TILL feb 2022 .
I have never used ICICI demat account, even i dont know i have demat account or not.
you are doing this deduction every year without knowing me.
Request you to kindly return my money back whatever you have deducted from many years.
I am loosing trust on icici bank whether my money is safe here or not.

Need action on priority.

Regards,
Mandeep Kumar

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 27, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02n33) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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On 25th March 2022 ICICI Bank deducted Rs. 826 of Demat Account Charges while I am not using any kind of Demat Account. I want my money back immediately.

ICICI Bank customer support has been notified about the posted complaint.

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A

anuragmishra735

Mar 26, 2022

Amount deduction transaction number available in the attached Image.

ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 26, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02l74) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Chennai

Money got automatically deducted and with no notice

i even did not do this transaction

seems something with DEMAT, i donot use it at all.

transaction ID:
DMC/IN[protected] DP CHGS Till Feb-22

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 26, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02l7c) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Website: www.icicibank.com

No such information for charges was provided at the time of opening Demat account, rather it was said that there are no Annual Maintenance Charges.
Rs.826 are charged in the name of DP C Hgs charges.

Kindly reverse the charges at the earliest, and also understand that these charges shall not be levied again, It kills human time and efforts.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 26, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02l79) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051

I am NYAMAN KUMAR SAHU. 826.00 Rupees has been deducted from my account as DMC/IN[protected] DP CHGS TILL FEB-22 DP charges on

25.03.22 . I have never activated and used my Demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately. My Account Number is[protected].

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 26, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02l7f) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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This is to inform you that I am a salary account holder of ICICI Bank since 2017. Today 619â‚¹ has deducted from my account as DMC DP charges, though I'm not a demat account holder of ICICI Bank or ICICI direct. I never asked for it. Today Bank has deducted 619â‚¹ without informing me. This is so harassing for me. I need refund the same amount which ICICI has deducted. Please help me out to receive the refund.
Please check the screenshot below.

Thanks & Regards.

Apr 27, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02n37) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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On 24/03/2022 an amount of 826 was debited from my account without any notice or consent. when I saw the statement it was on the name of DP charge.. i don't have any demat account.. when I searched this has happened to multiple people...

please refund the amount to mya account

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 26, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02l7m) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have been deducted with 826 rs on 25th feb under the name of DMC dp charges till Feb 22

I am using icici since about 3 years and have never activated the demat account then how I am being charged . When I reached customer care they told that there is demat account on your name.

Apr 28, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 26, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02l7r) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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himanshubisht90

from Haldwani, Uttarakhand

Mar 29, 2022

Myself Himanshu Bisht, I have been with icici bank since 2016. This year 2022 826/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account on 28 March 2022. DMC/ DP CHGS TILL FEB-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.

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Address: Ahmedabad

Hi I m Nikunj Rupapara, when I checked my account statement then I came to know that ICICI Bank has deducted Rs. 649 as DMC DP charges from my account without any intimation. Request to please arrange to refund deducted amount asap.

Thanks

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 26, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID a02l7t) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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