Claimed

ICICI Bank Complaints & Reviews

3.3
Updated: Feb 2, 2026
Complaints 23771
Resolved
14308
Unresolved
9463
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 142

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Pranjal544
Mar 5, 2022
Report
Copy

Address: Suraj deisel in front of first pillar of deoria gkp flyover near temple

I want to close my demat account online but this option not available i want to close my demat account online but not available . As i open it online so i want the closure should be online also .
ICICI Bank customer support has been notified about the posted complaint.
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    D
    Dpak555
    from Bargarh, Odisha
    Mar 5, 2022
    Resolved
    Report
    Copy
    Resolved

    Didnt receive welcome gift for credit card

    Hi,

    I applied for ICICI Sapphiro credit card and I received it. And I paid the joining fee as well but it has been more than 2 months I have not received my welcome benefits yet. Please help me with this. Customer care executives are also not responding properly. Worst service from ICICI.

    Thanks,
    Deepak Kumar Sahu
    Mail: [protected]@gmail.com
    Mob: [protected]...
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    P
    Prasenjit1996
    from Howrah, West Bengal
    Mar 5, 2022
    Resolved
    Report
    Copy
    Resolved

    Icici mine account opening

    I created an ICICI MINE Savings Account 5 Days ago but still I don't get my account number and all the details of my account. After filling all the details for creating an account online on this Bank, It told me to do my Video KYC but without verifying my Video KYC, a new message appeared which was saying that "Your account details have been captured. Bank will get back to you in 4 days with the account number." But it's been 5 days I didn't...
    Helpful
    2 other people found this review helpful
    2 found this helpful
    Write a comment
    Report
    Copy
    S
    Shaileshchand07
    from Nashik, Maharashtra
    Mar 5, 2022
    Resolved
    Report
    Copy
    Resolved

    Address: Nashik

    To icici bank
    Dear sir and mam
    As per Mail, I have committed to clear outstanding dues after telephonic words with your bank executive.
    I was also granted till apr to clear pending outstanding dues and not to handover case to collection department.
    Though bank collection department from Nashik, Rajiv gandhi bhawani
    visited to my home and misbehaved with my mother and wife git harassed which is absolute against the law.
    They are threatening to vacate my home and to come along with police.
    I request you to only bank interfere in this matter or else you case a file against me, we will settle dispute in court, social media, ngo
    I have already told, will try to minimize or zero dues till Apr though collection department came to home and post notice at my residence
    Apr 7, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 05, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a019x7) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      K
      khasim26
      Mar 4, 2022
      Report
      Copy

      Surcharge mcc 5541 on my ICICI bank debit card

      My icici saving account has been debited following charges naming surcharge (Mcc 5541) for fuel purchase.
      Request you to check and refund
      KHASIM PEERA D[protected]
      22/02/2022 22/02/2022 Surcharge Dt:19/02/22 MCC 5541 23.97...
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy
      A
      abhireddy16
      Mar 4, 2022
      Resolved
      Report
      Copy
      Resolved

      Exective that granted me loan said there is no foreclosure charges after 1 year of payment, now when i go to close the account you are asking me 5% preclosure, entire process was onine and he guided me how can your exective say this now why is it not applicable

      If he is not your excetive how did he get my number and my details with icici are you performing a fraud out of this

      please take action on execetive if he is yours or stay on your words by cancelling foreclosure or i dont want to beassociated with icici anymore my salary/credit account i will close them even business account my family holds
      Loan account number - LPMBN[protected]
      Apr 5, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 04, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Shashi.k
        from Bengaluru, Karnataka
        Mar 4, 2022
        Resolved
        Report
        Copy
        Resolved

        ICICI bank unexplained ecsrtnchg charges on my account

        Am an icici bank customer. Today 04-mar-2022 ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not ethical please return my charged amount. My email id is [protected]@gmail.com...
        Helpful
        23 other people found this review helpful
        23 found this helpful
        3 Comments
        Report
        Copy
        Y
        Yuvrajrathod
        Mar 4, 2022
        Resolved
        Report
        Copy
        Resolved

        ICICI Bank Deduction DMC DP Charges

        Address: BANER BRANCH, GROUND FLOOR, SHOP NO. 2, ATRIA, SAI PRESTIGE, ABNER ROAD, 411045

        I am Yuvraj Rathod. 826.00 rupees has been deducted from my account as (DMC/IN[protected] DP CHGS TILL JAN-22) on 24-FEB-2022. Which I did not ask when I was opening account (I don't even know about Demat Account, how to use it and what is it about) but the icici representative stated that it is free of cost and it will never be charged and he convinced me that I can use it in feature. But he isn't told me that it will be charged which...
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        D
        debo2206
        from Mumbai, Maharashtra
        Mar 4, 2022
        Resolved
        Report
        Copy
        Resolved

        Address: India

        On 2nd and 3rd march 2022, amount of 590/- has been debited twice from my account.
        My SIP is due on 1st of every month and i had kept sufficient fund in my account on 28th Feb so that there is no bounce of auto pay
        Still icici bank has levied these illegal charges even when there was sufficient fund.
        Basically the bank has done a fraud with me.
        I need my money back or else i will go upto a higher level to get my money and also RBI has no such rule where you can illegally debit any money from your customer's account.
        Apr 5, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 04, 2022
        ICICI Bank Customer Care's response
        Dear Customer,
        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a016sy) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Srikanththota
          Mar 4, 2022
          Resolved
          Report
          Copy
          Resolved

          My amount has been debited 564 rs twuce aa saying Nach_AD-rtn charges...

          Kinfly refund my amount as irnis fraud.
          Apr 5, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 04, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            sunil verma 23
            from Ghaziabad, Uttar Pradesh
            Mar 4, 2022
            Resolved
            Report
            Copy
            Resolved

            This is for your kind information that I am using ICICI Bank credit card from last 9-10 years.
            current i am facing problem to make payment even i have credit limit. i tried mamy time to submit complaint on imobile app but every time pop-up display that currently experiencing some problem.
            there is no satisfactory answer from customer care.
            Apr 5, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 04, 2022
            ICICI Bank Customer Care's response
            Dear Customer,
            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a016va) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              K
              kiran599
              from Hyderabad, Telangana
              Mar 4, 2022
              Report
              Copy

              Address: Kondapur
              Website: www.icicibank.com

              I am supposed to pay 90000 INR approx towards ny credit card bill of ICICI Bank. The due date was on 25 th of February and due to several and severe health issues, I could not make the payment on time. Every day, i keep getting 3 to 4 calls for sure, And 60 percebnt of the calls I fo respond and convey the facts. Today i started getting calls from 4 pm approx. The lady talking to me, was with only one motto. Just Insult me and Degrade me. She asked me for the payment and I promsied to pay on Monday and explsined my helpless situation to arrange funds right now.

              Even after that, the lady was continously degrading me with her statement ", that I have delayed the payment by so and so days. And I have to beg from my friends or request from family members. But The payment has to be done today itself...

              The call was disconnected. And to my surprise, I received anither call in just 15 mins from same or another person. Even this lady did the same to me . I requested again and again, that they dont have the right to insult, humiliate and make me get into such levels of depression. But she said, its nothing to do with law or something. They will keep calling me through system generated calls, and disturb me until i do thr payment

              This drama happened today again and again on repeat mode, with a timing gap of 15 to 20 minutes. I have been informed by the supervisor upon my request ( That the executive who speaks to me, updates the promise to pay that I have done and also the reason for the delay in payment . And she clearly conveyed today that each and every executive who speaks with me ensures that my verdict is noted down in the system. But Icici Bank dosent care of all that and keeps the software to ring up our phones back to back...
              I am very very very dissapointed and going through severe mental discomfort, due to the defaming words, unethical trials and traits and continous flow of calls ( even after conveying the reply needed ) by the executives. And I have strongly decided to go legal, against such kind of establishhments, and the teams working over there, who are giving the least priority to Customers Respect and suppressing us with their words which are forever troubling. I have all the call recordings pertaning to the incident and will reveal them one by one, as things move a head
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 04, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a016t9) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Mar 04, 2022
              Updated by kiran599
              Even today, I am getting calls back to back.. The harrasment is at peaks.
              Mar 04, 2022
              Updated by kiran599
              Even today, I am getting calls back to back.. The harrasment is at peaks.
              Mar 06, 2022
              Updated by kiran599
              What Action should be taken on maniacs like the staff calling on behalf of Icici Bank... Its been almost 48 hours that I have complained... I did not see any support or progress at all.. but in return the number of calls being made to me have increased gigantically. I was driving on a highway today and just missed from ...:::::::: becoz of the disturbance that was being done by icici staff. We were not even able to use the google maps on my phone due to the uninterrupted rings to my phone from those maniacs. Please see the screenshots am attaching. I have infact blocked many more calls as I was experiencing an amount of Torture .. which cant be explained in any manner that i know...

              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Siddhant Mane
                Mar 3, 2022
                Resolved
                Report
                Copy
                Resolved

                New Credit Card Issued Without My Approval, Now Asking To Pay Hoining Fees
                Apr 6, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 04, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a016u8) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Subash Kvs
                  Mar 3, 2022
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Chennai

                  Amount debited from my account Rs.710 but bill not yet paid. I want refund for that amounts
                  Apr 4, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 04, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a016w1) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    V
                    Varghesekutty M
                    Mar 3, 2022
                    Resolved
                    Report
                    Copy
                    Resolved

                    DD not issuing for Personal Loan Balance Transfer

                    Address: ICICI Bommanahalli

                    Did balance transfer from HDFC to ICICI. The bank person didn't even ask for the completed EMI's in HDFC and provided DD with an expiry date of one month. As I have to complete 12 EMI's of HDFC bank, the DD got expired and I submitted it to the Bommanahalli Hosur Road ICICI bank. Its been two months and now I am paying EMI's for two personal Loans. The person from ICICI bank keeps on telling like within 2 days, the DD will be received and...
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy
                    S
                    sbankewar
                    from Pune, Maharashtra
                    Mar 3, 2022
                    Report
                    Copy

                    Hi Team,

                    I am an ICICI direct account holder from last 14 years i.e. from 2008.
                    Still i face this issue once in year or quarter that amount deducted, this time it came as DMC charges.
                    A/C No is: [protected]

                    My account has deducted 826 rupees.
                    DMC/IN[protected] DP CHGS TILL JAN-22.

                    Could you please check and revert asap.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      K
                      Krishnamurthy Prasanna
                      Mar 3, 2022
                      Resolved
                      Report
                      Copy
                      Resolved

                      ICICI HPCL credit card assured 2.5% cash back and surcharge waiver, but it is not provided.
                      Apr 6, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 04, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,
                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a016uj) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        N
                        Nilisha Shah
                        Mar 3, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        Fraud debit card transaction through Vin/innovative

                        Date 15-may-2020 fraudulent transaction happened on my icici debit card for the amount of Rs. 989.9 in single transactions. So many transaction shave happened later on almost amounting to Rs. 20, 000.
                        The worst part is the Icici Officer is not even ready to take my fraud complaint as they say its a old transaction but then was the first time and it is still happenning.

                        The most surprising fact was that i didn't lose my debit card or given my card details or internet banking information or 3d secure pin and debit card was with me right when all these transactions was happening.

                        It is very hard for me to understand that icici bank claims that the cards are secured and embedded with a chip, how is possible for someone to steal money from my account thru online transaction without knowing otp/3d secure pin/atm debit pin along with card expiry date and customer name on the card.

                        Please take necessary action on this complaint asap, Otherwise I will go to the consumer court regarding this issue
                        Was this information h
                        Apr 4, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 04, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,
                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a016ux) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          D
                          Divya Rajaaa
                          from Salem, Tamil Nadu
                          Mar 3, 2022
                          Report
                          Copy

                          I have ordered the product from Amazon on Jan 20th, 2022. At the time of delivery as there is no one to receive the product. So, It returned by Delivery guy. I ordered the Vitalcare Bactimo Soap. And, I paid Rupees 517 through NetBanking for this product. Amazon said they have initiated the refund on Jan 28th and provided me Reference no.[protected] as a proof. But the refund is not received yet
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 04, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a016ti) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Mar 10, 2022
                          Updated by Divya Rajaaa
                          Mail has been sent. But no reply from bank and money not credited yet.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            N
                            Naren Vasudevan
                            Mar 3, 2022
                            Resolved
                            Report
                            Copy
                            Resolved

                            I mistakenly blocked my account and with the help of Customer care my account is unblocked. When I visit the nearest branch, they are also saying the account is currently active. But I cannot able to login to iMobile app and Netbanking using my UserID. The query Im referring to is not in your automated voice assistance. Please, I need help from one of your executives.
                            Mar 4, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 03, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,
                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0148j) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            1 other people found this review helpful
                            1 found this helpful
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit