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ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Aug 25, 2026

Complaints 23793

Resolved

14309

Unresolved

9484

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 142

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I am an ex-alumni of ICICI Bank and I have worked here for 4.5 years. I have an urgency to withdraw my provident fund. But I was unable to withdraw it. Actually it shows some pop-up like contact to the employer/HR. I didn't know how to withdrawal my provident fund easily. I used Umang app or used directly EPFO site to withdraw my pf. But it doesn't work. I need helps from my ex alumni HR or employer for helps me in to withdraw my pf.
Name:-Nitesh Kumar
Employee ID-308244
PF No.- MHBAN[protected]/310/MHBAN[protected]
For further contact details. Please revert on my my email [protected]@gmail.com

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ICICI Account Number:[protected]
Name: Pathan Akramkhan Asadkhan

Issue:
Rs 590 has been deducted three times in a week from my account on 1st July and 5th July, info as follows:

1st July rs 590 deduction: ECSRTNCHGS290622_SR83833522

5th July rs 590 deduction: NACH_AD_RTN_CHRG~ABDLDESK ~27JUN22~28182c

One more deduction of rs 590 on the same day 5th July: NACH_AD_RTN_CHRG~ADBLDESK~28JUN22~afb6cc

Let me know why you charged this amount from my account even though I had enough balance in 5th July deduction.

Kindly refund my money otherwise I will file a complaint in the consumer forum.

Thanks & regards
Akram Pathan
Ph. [protected]
[protected]@gmail.com

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Jul 13, 2022

Updated by ak2022 No response yet

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Hi,
708 and 755 rupees got deducted from account, This is no 1 cheating bank, twice I got charges, Have you people gone mad, I got my miney back, Otherwise i know what to do, its a DP charges from demat account, I never used that account once also, and I dont know who opened that account, reply soon and do needfull

ICICI Bank customer support has been notified about the posted complaint.

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Kavyarohith

from Mysore, Karnataka

Jul 6, 2022

I want my money back thats it

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Tried connecting with customer care so many times.
First executives asked me to authenticate card. While authenticating prepaid card after entering card numbers the call is getting closed automatically.
Tried calling executives again to update this they are not responding properly. Some times they keep disconnecting calls saying you are not audible (tried from different numbers, they keep doing this.)

Aug 9, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Jul 06, 2022

Updated by Sreejith k t When ever I am trying to connect with the executives they says "you are not audible, and we are forced to disconnect the call" five times faster (like in 5 seconds they says it multiple times) and disconnects the call. they are doing this intentionally. Is this some kind of prank!!!.

Verified Support

Jul 09, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I hold one ICICI credit card but CIBIL shows three accounts. The following two accounts should be closed.

Account # [protected]
Account # [protected]

Even after filing a compliant and waiting for 45 days period as advised the accounts are still shown as active.

Aug 18, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08e3a) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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We received a refund from air india express for 9000 rs on november 9th 2021 and we are chasing icici credit card dept for the same. Transaction from the card was done in march 2021. Yesterday we received mail from bank saying As per Visa guidelines the transaction need to be disputed anytime within 365 days from the transaction date. We are following up from 1 year if bank is delaying in refund then how its our problem. So disappointed how bank works and not refunding amount that belong to us.

Aug 17, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08e33) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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giashetty

Jul 7, 2022

I got a call from someone saying they are icici executive and they are following up on my complaint posted in this forum but i never shared my phone number here ..

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I am Priya. 570.00 Rupees has been deducted from my account as[protected] DP CHGS TILL JUL-06) DP charges on 06/07/2022. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.My Account Number is[protected].

Jul 6, 2022

Complaint marked as Resolved

It was 822 rupees.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08e4n) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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PriyaTripathi_21

from Bengaluru, Karnataka

Jul 6, 2022

It was 822 rupees not 570 rupees

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Address: Nikol, Ahmedabad, Gujarat

What is NACH_AD_RTN_CHRG~INGENO
And why are you cut 590
For what ?
Whithout any information

Aug 7, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08eqk) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I submitted bank IFSC code change request on EPFO where status is showing "Verification Under Progress". i got to know that, it tis pending from bank side as it is not showing pending from Employer, so I contacted bank for the same on call centre number on 5th July between-7:30-9:30 twice. Their representative is saying we do deal with such kind of request please contact with the PF department.
I tried to spoke with their manager but while explaining he disconnected the call. I again dialled the number and one of the executive picked up the call and he also disconnected the call. I have also sent the email.
Please resolve the issue.

Aug 9, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08eqr) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi this is Pradeep M. I recently came to know that an amount of Rs.590 debited from my icici credit card account as joining fee on June 16th. I kindly request you to reverse the debited amount. I have shared the details below.

16/06/2022 - [protected] - Joining Fee - 500.00
16/06/2022 - [protected] - [protected]@18% - 90.00

Mobile number - [protected]
Email id - [protected]@gmail.com

Aug 15, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08eqv) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi,
I am Sachin jha, From my ICICI account 522Rupees deducted without my permission and without any prior notice.
I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and I haven't received any deduction message.

I need my money back and am ready to complain anywhere else if needed

PFB the details --
Amount - 522
For - DMC/IN[protected] DP CHGS TILL APR-22
Date - 05 July 2022
User ID of Demat account - [protected]

I need justice and my money back immediately.

Regard
Sachin jha

Aug 9, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08ep0) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Goa, Goa bazaar

Money was debited twice from my account at a vendor (Goa bazaaar) on 03/07/22.

The vendor has confirmed he has received the amount only once.

The amount was Rs 433, which got debited twice

The transaction Id[protected] failed and mode was debit card.
Please help.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 9, 2022

Verified Support

Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08cro) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am Vipul Mevasiya, an mount of 826.00 rupees has been deducted from my account in the name of dp chgs till May-2022

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

I need my money back and am ready to complain anywhere else if needed

Aug 9, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08ep7) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Website: www.icicibank.com

I was supposed to pay my emi to balaji finance on july 02th, 2022 but the auto-debit never happened. after waiting for long, i transferred the emi amount manually on april 05th, 2020 to the respective merchant account number. on july 05th, 2022 i received a notification from icici stating that due to insufficient balance ecs could not be processed. i checked with my merchant on this and they have received the required emi amount. but i can see that inr 590 has been debited with the transaction code as 'ecsrtnchgs020722_sr[protected]' on july 05th, 2022.
rs.590/- big amount for me, kindly refund my amount

Aug 6, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Jul 06, 2022

Updated by kamatchi P when will refund my amount 'ecsrtnchgs020722_sr[protected]'

Verified Support

Jul 06, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08epa) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: ICICI Bank raghuveer complex Aurangabad

Dear Team,
I held an account with ICICI bank with account no[protected] IFSC ICIC0000044. I did UPI transaction on 14 march 2022 of amount 25000 Rs. To Jayant Vishwanath Mahajan who has an account with HDFC bank account no [protected] held at Dhyari branch Pune IFSC code HDFC0004888 ithrough I mobile but it was wrongly credited to some other person.
I have raised complaint to customer service of ICICI Bank with SR[protected].
But the issue remains unresolved inspite of my follow up .
Kindly do the needful.

Regards,
Dhanashri Mahajan

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Jul 14, 2022

Updated by Dhamn60q Wrong UPI transaction of rs 25000 from account no[protected] IFSC ICIC0000044

Jul 14, 2022

Updated by Dhamn60q Cancellation of Wrong UPI transaction of rs 25000 from account no[protected] IFSC ICIC0000044.
Immediate refund required.

Registered mobile number is [protected]

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Hi Team,

My name is Lasya.I'm a TCS employee and when I joined the company 5 years back I was given ICICI food card which got expired on 2/21 .

I was on a long leave during that time .Now I joined back. I would need to get a new card and transfer my balance amount on expired card to new card.
I contacted customer care number, but it is asking me to enter my card number and saying the entered card number is invalid.

I am unable to contact anyone in ICICI. Please help on getting a new card and transfer my balance to new card

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08c6n) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Jul 07, 2022

Updated by anjojoseph [protected]@icicibank.com is invalid

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anjojoseph

Jul 7, 2022

[protected]@icicibank.com is invalid email

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Address: Mumbai

KYC of EPFO account pending from ICICI Bank.

Because of which i am unable to raise by claim.

Request you to please complete the KYC.

KYC raise on 10th June 22.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 5, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08c6t) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Today I have paid emi amount manually and also ecs auto depit also made. So 19107 amount was addded un adjusted amount. Could you please help me to resolve

Aug 18, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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My ICICI credit card payment was declined, showing that you have only Rs. 35000/- limit. While the ICICI mobile app shows the limit of Rs. 74000/-. The bank's customer care number responds by IVR, which keeps going round and round with no result. My relationship manager has no idea what's going on.

Your services are the worst. I do not want to be affiliated with this bank. Close my account, and please stop fooling with people.

Aug 11, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2022

ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08cs2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: M. KARTHIK 314/A South Street, puliyur, Kulathur taluka. Pudukkottai district

Sir when I going to withdraw your atm, I didn't get money, but amount deducted

Aug 9, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2022

ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08crs) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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