Submit a Complaint
Claimed

ICICI Bank Complaints & Reviews

www.icicibank.com
3.3
Updated: Feb 2, 2026
Complaints 23771
Resolved
14308
Unresolved
9463
Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
ICICI Bank

ICICI Bank reviews & complaints page 143

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
V
Vivekrl43
from Jodhpur, Rajasthan
Mar 3, 2022
Resolved
Report
Copy
Resolved

Dear Customer, transaction of INR 3, 299.00 done on ICICI Bank Account XX730 on 03-Mar-22. Info: VIN*APPLE COM. The Available Balance is INR 594.78. Call on 18002662 for dispute or SMS BLOCK 730 to [protected] .

I did not do any transcation
Apr 3, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 03, 2022
ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a014bm) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    T
    The Motion Path
    Mar 3, 2022
    Resolved
    Report
    Copy
    Resolved

    Address: ICIC0006642

    I am Prince Kumar Sharma. 826.00 Rupees has been deducted from my account[protected] as DP CHGS TILL JAN-22 charges on 24/02/2022. I have never activated and used my Demat account till now. There was no prior notice. I haven't received any deduction message to my mobile.

    I've raised consumer complaint here and ICICI replied on my complaint that I need to mail them my concern and they will help. so I've sent mail to ICICI but still I got no reply or any help.

    Please refund my money.

    Thanks & Regards
    Prince Kumar Sharma
    Mar 3, 2022
    Complaint marked as Resolved 
    still not resolved. waiting for there answer
    ICICI Bank customer support has been notified about the posted complaint.
    Mar 03, 2022
    Updated by The Motion Path     I've raised consumer complaint here and ICICI replied on my complaint that I need to mail them my concern and they will help. so I've sent mail to ICICI but still I got no reply or any help.

    Please refund my money.

    Thanks & Regards
    Prince Kumar Sharma
    Verified Support
    Mar 03, 2022
    ICICI Bank Customer Care's response     Dear Customer,
    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a00wmi) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Srinivas Phani Chadaram
      from Hyderabad, Telangana
      Mar 3, 2022
      Resolved
      Report
      Copy
      Resolved

      Didn't processed PMAY Subsidy

      Address: ICICI Bank, Kukatpally Branch, Hyderabad

      Dear Sir / Madam,

      I took Homeloan from ICICI Bank on May 20 2019 Hyderabad, provided all necessary documents for PMAY subsidy under MIG1 Category. After couple of months later, I took lot of follow ups with them to check everything is okay, so every time only one ans... All information looks good and We are processing to NHB... I heard the same till Nov 2021,

      By that time most of my neighbours received subsidy...
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy
      A
      Alagappapillai
      Mar 3, 2022
      Resolved
      Report
      Copy
      Resolved

      Address: RA Puram, Chennai Branch

      DP charges detected to Inactive account for all the ICICI customer. as per rule should be deduct charges for inactive DP account . my account is inactive more than 8 years

      please revert the transaction in RA Puram, Chennai Branch.
      [protected] DMC/IN[protected] DP CHGS TILL JAN-22 688.33

      i did Level 1:Submitting a complaint for the first time
      https://www.icicibank.com/complaints/complaints.page?
      Apr 6, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 03, 2022
      ICICI Bank Customer Care's response       Dear Customer,
      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0148c) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        C
        Chiranjeevi16
        from Bengaluru, Karnataka
        Mar 2, 2022
        Resolved
        Report
        Copy
        Resolved

        Transaction dispute - refund not issued

        I have been issued a refund for Rs.14999.00 by Amazon and it was processed from their side on[protected].
        But it's not been reflected in the card and i did not receive the refund.
        Refund Reference # 74766511362151717585333
        Please kindly resolve the issue...
        Helpful
        1 other people found this review helpful
        1 found this helpful
        Write a comment
        Report
        Copy
        A
        anji-babu
        Mar 2, 2022
        Resolved
        Report
        Copy
        Resolved

        On 1-Mar-2022, I have transferred a sum of Rs 1, 00, 000/- from my ICICI bank to SBI through IMPS transfer mode but till now the money is not credited in the beneficiary account.

        Request you to please help me on this earliest as beneficiary is in huge need of the money.
        PFB the details for the same:-

        Transaction details:
        MMT/IMPS/[protected]/NA/Anji Babu /SBIN
        Apr 4, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 03, 2022
        ICICI Bank Customer Care's response         Dear Customer,
        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01474) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          rohitnigam
          from Lucknow, Uttar Pradesh
          Mar 2, 2022
          Report
          Copy

          Address: 5th Floor, Parsvnath Planet Plaza, Vibhuti Khand, Gomti Nagar
          Website: www.technophilic.co

          Hi Sir,
          I never used ICICI Demat account from ICICI. Why the amount of 826.00 was deducted from my account.

          Date: 24 Feb 2022
          A/C[protected]
          Mobile Number - +91 [protected]
          ICICI Bank customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0122m) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            rdxdubey
            from Lucknow, Uttar Pradesh
            Mar 2, 2022
            Report
            Copy

            Address: Gomti Nagar

            Hi Sir,
            I never used ICICI Demat account from ICICI. Why the amount of 826.00 was deducted from my account.

            Date: 24 Feb 2022
            A/c:[protected]
            Mobile: [protected]

            Please refund my amount.

            Thank you
            Rahul Dubey
            ICICI Bank customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a011nq) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              K
              Kiran1028
              Mar 2, 2022
              Report
              Copy

              Hi Team,
              This is regarding the series of deduction in the name of nach_ad_rtn charges.
              Despite of keeping the suffient balancd, they deducted almost 2500 in a single day.
              Dont know whats the reason behind doing this.
              AND when the deduction will be done, emi nach will trigger and again they will have valid reason as insufficient fund.
              Please stop this non sense.
              2500 is not a small amount. Its a hard earned money.
              Not again i have to add money and i am in fear whether they will again debit it in form of nach.
              Kindly look into this matter.
              THIS HAS TO BE STOP.!!!
              ICICI Bank customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a011nw) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Reply
              Helpful
              1 other people found this review helpful
              1 found this helpful
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                sunil verma 23
                from Ghaziabad, Uttar Pradesh
                Mar 2, 2022
                Report
                Copy

                Address: Ghaziabad, Uttar Pradesh

                This is for your kind information that from last one year i tried to settlement of my ICICI Bank credit card ([protected]). And i have made payment of 10400 and 25900 because he told me that if i made this payment they will issue me settlement lettle. i am sharing the contact number of both executive[protected] &[protected]but after that their is no response from their side, i have many times but both executive is not picking my call.I have msgd to both executive but still their is no response from ICICI bank.
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 02, 2022
                ICICI Bank Customer Care's response                 Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a011o7) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Mar 04, 2022
                Updated by sunil verma 23                 call me on [protected]
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Akash_Jindal
                  from Meerut, Uttar Pradesh
                  Mar 1, 2022
                  Report
                  Copy

                  I am Akash Jindal. 826.00 Rupees has been deducted from my account as DP CHGS TILL JAN-22 DP charges on 24/Feb/2022. I have never activated and used my Demat account till now. There was no prior notice & I haven't received any deduction message to my mobile. I need justice and my money back immediately
                  ICICI Bank customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a011rr) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    rameshkris
                    from Kottayam, Kerala
                    Mar 1, 2022
                    Resolved
                    Report
                    Copy
                    Resolved

                    Credit Card Charges Reversal

                    Hi

                    I just arrived back to Chennai and received this month's Rubyx ending 4007
                    card statement a day back where it mentioned about late payment and
                    interest. I was on travel the last few weeks with not much access to emails
                    and lost my mobile to get the alerts. So I completely forgot the payment
                    and noticed this in this month's statement and paid the actual of Rs.7100
                    pending Due.
                    br...
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy
                    T
                    Thilak9595
                    from Mumbai, Maharashtra
                    Mar 1, 2022
                    Report
                    Copy

                    I have submitted my Cheque with ICICI banj, Vellore, Gandhi Nagar Branch on 04 Jan 2022. Still the cheque is under processing. No proper reply from the bank
                    ICICI Bank customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a00zyj) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Adityagulati100
                      from Bhadaur, Punjab
                      Mar 1, 2022
                      Resolved
                      Report
                      Copy
                      Resolved

                      I applied for an Amazon Pay ICICI Bank credit card on 11 Feb 2022 and since then the ICICI has rejected my income documents (latest salary slip and current plus last three months bank statement reflecting salary credited) thrice. I also sent them documents on [protected]@icicibank.com and help.[protected]@icicibank.com as well thrice as requested by the customer care team. This is literally harassment. If they want to reject the credit card then I don't mind but at least the documents should be approved since they are absolutely correct. I cannot keep on uploading the documents again and again. Expecting a clear-cut response.

                      I hope this issue is addressed as soon as possible.
                      Apr 7, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 02, 2022
                      ICICI Bank Customer Care's response                       Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a011s1) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        V
                        Vishal_Jadhav
                        from Pune, Maharashtra
                        Mar 1, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        I am Vishal Maruti Jadhav. 787.00 Rupees has been deducted from my account as[protected] DP CHGS TILL JAN-22) DP charges on

                        01/03/2022. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction

                        message to my mobile. I need justice and my money back immediately.My Account Number is[protected].
                        Mar 1, 2022
                        Complaint marked as Resolved 
                        8805416131
                        ICICI Bank customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a00zf1) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          V
                          Vamsi Vk
                          from Chennai, Tamil Nadu
                          Mar 1, 2022
                          Report
                          Copy

                          Address: 9-7 Sriram Nagar 12th lane, Sanivarapupeta

                          In the month of Feb my money was deducted as ESTPNCHARGES on Feb11 590 rupees and Feb 28 590 rupees without any proper information money was deducted what was that charges why it has been deducting from the account.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            V
                            Vamsi Vk
                            from Chennai, Tamil Nadu
                            Mar 1, 2022
                            Report
                            Copy

                            Address: 9-7 Sriram Nagar 12th lane, Sanivarapupeta

                            In the month of Feb on 11th of Feb 590 rupees deducted and on 28th Feb again 590rupees deducted why money was deducting without proper message or email
                            ICICI Bank customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a00zgs) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              N
                              Neha Nafeez
                              from NIZAMABAD, Andhra Pradesh
                              Mar 1, 2022
                              Report
                              Copy

                              I am icici bank account holder, feb 28 my account got deducted as "CashTxnChgs-Branch--Nov21+GST" charges .

                              Feb 28 --2228

                              I didn't receive any message or alert from you when I checked my account statement. I came to know about this.

                              Could you please check and action accordingly.
                              ICICI Bank customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,
                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a00zde) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Arif Mohammad M B
                                Feb 28, 2022
                                Resolved
                                Report
                                Copy
                                Resolved

                                Three days ago my account showed deduction of rupees 1899 for PPL/WPP_SR[protected]_Renewal of Policy. But i have never enrolled for such a plan. this is big amount. So please help me get back my money as soon as possible. Amount deductions without our consent is not reasonable. Please cancel the policy as i don’t need it and i never used it. Please try to clear this request asap. I will put this matter in consumer forum.
                                Apr 1, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 01, 2022
                                ICICI Bank Customer Care's response                                 Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  sbankewar
                                  from Pune, Maharashtra
                                  Feb 28, 2022
                                  Report
                                  Copy

                                  Hi Team,

                                  I am an ICICI account holder from last 14 years i.e. from 2008.
                                  Still i face this issue once in year or quarter that amount deducted, this time it came as DMC charges.

                                  My account has deducted 826 rupees.
                                  DMC/IN[protected] DP CHGS TILL JAN-22.

                                  Could you please check and revert asap.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a00x91) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Reply
                                  sbankewar's [Complaint's author] reply, Mar 2, 2022
                                  What is the email id, can you provide.
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit

                                    Related businesses

                                    Oriental Bank Of Commerce
                                    1
                                    (613)
                                    Yes Bank
                                    1
                                    (711)
                                    IDBI Bank
                                    1.2
                                    (1810)