Submit a Complaint
Claimed

ICICI Bank Complaints & Reviews

www.icicibank.com
3.3
Updated: Feb 2, 2026
Complaints 23771
Resolved
14308
Unresolved
9463
Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
ICICI Bank

ICICI Bank reviews & complaints page 144

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
Keerthanashetty
Feb 28, 2022
Report
Copy

Hi,
I am Keerthana M H, holding an account in your bank, when i checked my bank statement today there was a deduction of Rs.826 from my account and the description said dp Chgs till jan 22. When I searched about it, i understood it is related to demat account, the issue here is I do not have a demat account and why this deduction occurred.

Please look into this. I am very disappointed by this mistake frm your side, I believe it will be resolved.

Thank you.
ICICI Bank customer support has been notified about the posted complaint.
View replies
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a00x94) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Abhishek k kumar
    Feb 28, 2022
    Report
    Copy

    I am icici account[protected] holder, jan22 month my account got deducted as "CashTxnChgs-Branch-jan 22+GST" charges for 3 times,

    24fab- 872.25
    25fab_37.01
    28fab_0.01

    Now my account is 0 balance I am not credit due to fear of deduction!

    I didn't receive any message or alert from you when I checked my account statement. I came to know about this. I am disappointed with this kind of behavior about not informing the customer. I am still confused about this deduction
    ICICI Bank customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sandeep Kumar Pathania
      Feb 28, 2022
      Resolved
      Report
      Copy
      Resolved

      Address: Pathankot
      Website: ICICI bank

      Agent ask me 3 percent commission of total loan amount ( 1000000 ÷3 = 30000) and misbehave with me. He is not submit my D. D of previous loan amount in bank.
      Mar 31, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 28, 2022
      ICICI Bank Customer Care's response       Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a00x8n) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      2 other people found this review helpful
      2 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        ptyag1
        from Delhi, Delhi
        Feb 28, 2022
        Report
        Copy

        Unfreeze my account

        Hi All,

        Please be informed that I am a Demat account holder with ICICIdirect. Since I was not using this account for a long time, my account was freezed, which I understand was a fair action.

        When I reached out to my relationship manager Ms. AnuKrishna requesting to unfreeze my account so that I can resume trading again, she instead opened a new demat account and linked it to my old trading account. However,...
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        V
        Vijay K Shankarlal
        Feb 28, 2022
        Resolved
        Report
        Copy
        Resolved

        Address: Chennai

        Hello,

        Am a TCS employee. Am using ICICI multi wallet card and for every month 3000rs will be credited to it. Now that it's expiring today (02/22). The amount of rs3000 is also just credited. I didn't get any new card. I don't know how will I transfer my money to another account.
        Please help me on this.

        Reach me at [protected]
        Mar 31, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 28, 2022
        ICICI Bank Customer Care's response         Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Ak3991
          Feb 28, 2022
          Resolved
          Report
          Copy
          Resolved

          Myself Amey Kadam, an amount of 826.00 rupees, has been deducted from my account in the name of dp chgs till Jan-22

          My RM and customer support team also has confirmed that no linkage of demat account found. Then how such a transaction can happen.

          I have never activated and used the ICICI demat account .There was no prior notice of activation of demat account or deduction of amount.i haven't received any deduction message.
          This is a fraudulent transaction.
          Mar 31, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Feb 28, 2022
          ICICI Bank Customer Care's response           Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a00x9r) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            G
            Gb shinde
            from Parbhani, Maharashtra
            Feb 28, 2022
            Report
            Copy

            I am Govind shinde. 735.00 Rupees has been deducted from my account[protected] as DP CHGS TILL JAN-22 charges on 27/02/2022. I have never activated and used my Demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately.

            Thanks & Regards
            Govind shinde
            ICICI Bank customer support has been notified about the posted complaint.
            View replies
            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a00wmb) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              T
              The Motion Path
              Feb 28, 2022
              Report
              Copy

              Address: IFSC - ICIC0006642

              I am Prince Kumar Sharma. 826.00 Rupees has been deducted from my account[protected] as DP CHGS TILL JAN-22 charges on 24/02/2022. I have never activated and used my Demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately.

              Thanks & Regards
              Prince Kumar Sharma
              ICICI Bank customer support has been notified about the posted complaint.
              View replies
              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a00wmi) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Reply
              The Motion Path's [Complaint's author] reply, Mar 1, 2022
              I've sent a mail to your email. please respond
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                P
                Praveen Kumar rengaraj
                Feb 27, 2022
                Resolved
                Report
                Copy
                Resolved

                Why debit 588.82 in my account

                I have seen my statement today and come to see 588.82 rupees debited from my account by ICICI without any prior notice and i'm holding this account and debit card since 2016 and this is for the first time got this much amount got deducted by bank. I need explanation on this deduction and want my money back.

                How could bank levy if at all any higher fee without any intimation to the customer. Is 588.82 seems normal amount for...
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy
                B
                Banhisikha Kanjilal
                from Kolkata, West Bengal
                Feb 27, 2022
                Report
                Copy

                My demat account no : IN[protected]
                DP ID: IN303028. Mail ID: titli.[protected]@gmail.com . I have noticed my savings account[protected] has been debited with Rs 757.17 as DP charges on 25.02.2022.
                I have never activated my demat account or purchased any share, so how could this money debited from my account? Please give the refund.
                ICICI Bank customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a00ukq) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Santhosh Patnala
                  Feb 27, 2022
                  Report
                  Copy

                  Address: Seethampeta, Visakhapatnam,530016

                  Rs: 515.19/- is deducted from my bank account. Please refund my money.
                  ICICI Bank customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a00u3a) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    Rakesh12695
                    from Jharsuguda, Odisha
                    Feb 27, 2022
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Jharsuguda
                    Website: Www.icicibank.com

                    In the month of February 2022 the bank service has gone down and without intimation bank has deducted 706 rupees for DCard fees, I don't understand why all these things go on I want my money back..
                    Mar 31, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 27, 2022
                    ICICI Bank Customer Care's response                     Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      P
                      prk45
                      from Bengaluru, Karnataka
                      Feb 26, 2022
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Bangalore

                      I am Priya Kumari.
                      While opening my ICICI account by default bank person had opened my demat account. Later I insisted and got it closed in 2016.

                      Now after 5 years I see a Demat account service charge of Rs 757.17 has been deducted from my account as DP CHGS TILL JAN-22 DP charges on 25/02/2022.

                      I have never opened or re-activated and used my Demat account till now. Neither did I received any deduction message on my mobile.

                      I need justice and my money back immediately and close the demat account.
                      I
                      f you keep such things hidden from customers and fine them then i will be forced to close my account in your bank.
                      Apr 1, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 27, 2022
                      ICICI Bank Customer Care's response                       Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a00ul0) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Amit Kr Chaurasia
                        Feb 26, 2022
                        Report
                        Copy

                        This thread was updated on Feb 24, 2022
                        I am therese. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till Jan 2022. I have never used my demat account till now.

                        They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                        When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is [protected]. This is completely unacceptable and please refund my amount.
                        ICICI Bank customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Sonu kumar tiwari
                          Feb 26, 2022
                          Report
                          Copy

                          Address: Parsa mauje
                          Website: [email protected]

                          Imobile app se home lone aply ka offer tha aur mi apply kr rha tha form bhi pura nhi bhra aur account se 3717 rupees bhi kt gya aur refond bhi nhi ho rha h lone bhi nhi aaya account me mob-[protected]
                          ICICI Bank customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a00ru0) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Ankur_Agg8161
                            Feb 26, 2022
                            Report
                            Copy

                            Address: Greater kailash new delhi

                            I am Ankur, 826 Rupees has been deducted from my account as DP CHGS TILL JAN-22 DP charges ON 24/02/2022. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction
                            message to my mobile. I need justice and my money back immediately.
                            My Account Number IS[protected]
                            ICICI Bank customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a00ru6) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              C
                              CosmicPegasus07
                              Feb 26, 2022
                              Report
                              Copy

                              It is still sending me emails. I have already unsubscribed from it, but still, it is sending the email.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                sahithibhanu
                                Feb 26, 2022
                                Resolved
                                Report
                                Copy
                                Resolved

                                I dont know why they deducted 826 rupees in the name of DMC/[protected] DP CHGS TILL J
                                AN-22 the above comment . i am not using any icici demat account . requesting you please send the amount back to my account
                                Mar 2, 2022
                                Complaint marked as Resolved 
                                Still i am not recievd my amount back, how can u marked as a completed .
                                ICICI Bank customer support has been notified about the posted complaint.
                                View replies
                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a00ruf) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Reply
                                I think it is fake website
                                Reply
                                Helpful
                                Found this helpful?
                                2 Comments
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  H
                                  hardik rajpurohit
                                  Feb 26, 2022
                                  Report
                                  Copy

                                  I am therese. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till Jan 2022 on 26 feb 2022. I have never used my demat account till now.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  View replies
                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (mention id) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Reply
                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a00rus) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  2 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    R
                                    renugupta @outlook.com.au
                                    Feb 25, 2022
                                    Report
                                    Copy

                                    My name is Renu Gupta. My savings account has been deducted with Rs 590 for 2 Times in the name of nach ad rtn charge, total Rs 1180 has been deducted from my account without any information, (in the m /o August 2020 and July 2021). I want my money back
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a00rv6) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Reply
                                    Helpful
                                    1 other people found this review helpful
                                    1 found this helpful
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Related businesses

                                      Oriental Bank Of Commerce
                                      1
                                      (613)
                                      Yes Bank
                                      1
                                      (711)
                                      IDBI Bank
                                      1.2
                                      (1810)