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ICICI Bank Complaints & Reviews

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Updated: Sep 24, 2026
Complaints 23795
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ICICI Bank reviews & complaints page 158

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A
from Gurgaon, Haryana
May 19, 2022
Resolved
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Address: delhi

Credit card no. Credit Card No. xxxx xxxx xxxx 0006

This email is in reference to the late payment fee and interest charged to my ICICI Amazon credit card ended 0006 of Rs 500 plus GST & Interest of Rs 354.74 plus GST. in current month statement (May). I would like you to highlight the issue of delay in payment. I have not received the credit card statement from the date of issuing this card Due to the non-receipt of the statement, I am facing an issue of making the payment. But after that I have tried to make this payment with Amazon card payment option but due to similarity of ending card i have paid in wrong card. of icici bank. I am also attaching payment receipts in support of payment done.
I had made this due clear on 1st of May 2022. after self reconciliation.
So request you to please reverse these charges for frist time gesture.
Even though I am still suffering, the amount wrongly paid to card ended at 0005 on 22th of april 2022 and if you also charged this much then it will be difficult to repay this amount.
Thus, I request that you kindly waive the late payment fee and interest charge, for this time only, it was impossible for me to make the payment.

I had tried to pay my dues on 22nd but wrongly due to similarity in number and card it goes to different cards.
I also request you to provide a hard copy of the statement as well on a monthly basis. please go through the below payment details and advice how i can get my back ..

Thanks & Regards
Anoop
Jun 19, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
May 19, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05ual) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    R
    Raj Vennav
    May 19, 2022
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    Unauthorised deduction of 1000 by google play
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05tpb) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      V
      Varlanilalit
      from Bhopal, Madhya Pradesh
      May 19, 2022
      Resolved
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      I recharge my jio prepaid number phone through Samsung pay for 666 rs 84 days pack
      My Samsung pay upi show that transaction is successful even money 666 got debited from my account billing protral showing recharge is successful payment not done by Euronet wrold wide. I need my money back immediately since due to unsuccessful recharge my phone outgoing service are closed
      May 19, 2022
      Complaint marked as Resolved 
      I recharge my jio prepaid number phone through Samsung pay for 666 rs 84 days pack My Samsung pay upi show that transaction is successful even money 666 got debited from my account billing protral showing recharge is successful payment not done by Euronet wrold wide. I need my money back immediately since due to unsuccessful recharge my phone outgoing service are closed
      ICICI Bank customer support has been notified about the posted complaint.
      May 19, 2022
      Updated by Varlanilalit
      Not resolved

      May 19, 2022
      Updated by Varlanilalit
      Complaint still pending not resolved
      Verified Support
      May 19, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05uar) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Mere se kal galt recharge ho gaya mujhe mere rupye wapis chahiye please help me
      I want my money back
      Is id par send huaa [protected]@icici jiski mere pass koi details nhi hai please help me
      I am recharging on my friend's number but my number is not recharged or my money is also deducted, I want my money back on [protected]@icici
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        J
        Jyotsna Rautray
        from Delhi, Delhi
        May 19, 2022
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        I am writing to dispute a fraudulent (charge or debit) on my ICICI saving account in the amount of rs30000. I am a victim of identity theft and I did not make this -charge or debit. I am very upset and frustrated. I haven't received any call, message, link and OTP and without my permission amount is debited from my account through Phone P. Kindly refund my amount to my bank account asap. This unauthorized transaction is happened through phone p on 29 Apr 2022 at 01:04pm Transaction Id-T2204291304022012348646. Already raised complain on ICICI, but not listening, please refund my 30000rs, otherwise, I will escalate this issue to RBI. Please fix this issue asap. You people are harassing.
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05tpk) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          S
          Shaikh Zaeim
          May 18, 2022
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          Address: Punjab

          I want to redemption of my bond, i called icici customer care they gave me email [protected]@[protected]@gmail.com and every time i mail on that i get a bot reply that mail didnt reach them, and I'm not getting proper assistance on customer care call eithet it's been more then a week I'm calling everyday.
          Jun 18, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          May 18, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            R
            Ranju Sethi
            May 18, 2022
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            Hi,

            I have 2 tax saving bonds with details as below:

            1. Bond holder number[protected]
            Certificate number 250608
            Distinctive number 468915
            Tax saving bond 022001-TSB-two
            Allotment date 22/03/2001
            Redemption date 22/07/2004

            2. Bond holder number[protected]
            Certificate number 388884
            Distinctive number 576768
            Tax saving bond 022001-TSB-one
            Allotment date 24/03/2000
            Redemption date 24/03/2003

            Kindly help redeem these as I am a senior citizen, and do not know how to go about this.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05rqt) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              V
              vaishnaviwarang
              from Thane, Maharashtra
              May 18, 2022
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              Address: Mumbai

              I made a recharge of 98 Rupees on 17th may, money has been deducted and recharge for my Vi number has not been made. It shows no additional data. As I used imobile app for transaction, please look into this problem as soon and initiate a refund for the same.
              Transaction id is : [protected]
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05rnt) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                D
                Deepika.jain599
                from Indore, Madhya Pradesh
                May 17, 2022
                Resolved
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                Resolved

                Hello sir,
                This is deepika jain Sanctioned home loan from icici bank in August 2021 and submitted pmay form with the all documents, and My Rm from bank told me he submitted pmay form, but after many follow ups he told me on 28 Feb 2022 that your pmay form misplaced by bank so please come bank and fill that form again so I went and filled form that was the last that of submission of form after that I got letter from bank side that shows your loan is not eligible for the subsidy amount, but that reason is invalid because I am single owner of flat, I complaint again and again to bank and it's website also but they are not giving me valid answer and also misbehave with us so i complaint here for better result .please resolve my issue.
                Thanks
                Deepika Jain
                [protected]
                Jun 18, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                May 18, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  santhosh11
                  from Hyderabad, Telangana
                  May 17, 2022
                  Resolved
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                  Resolved

                  Hi,
                  I opened an account with ICICI 10 years ago as my salary account, while opening I was offered a Demat account by a bank representative saying this would be lifetime free and no charges will be applied. But recently I could see that 826/- has been debited from my account towards AMC of my Demat account. Please note that the bank didn't send any SMS regarding this transaction to my mobile. When I flagged this with the bank, customer service simply replied that my Demat would attract AMC as it is free for the first year only. SO bank is simply looting the money from customers with false products during account opening and now arrogantly saying that it would be applicable for the first year. If that is the case why I was not charged the same for the last 9 years?
                  Jun 18, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 18, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05qh1) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    srujangajula
                    from Delhi, Delhi
                    May 17, 2022
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                    Hi Team,

                    I was done a transaction at non-icici bank (HDFC bank) an amount of 10, 000/- on 02/05/2022 at time 17:39PM, amount got deducted from account I did not received a cash from the bank but I received a slip from that ATM saying that transaction got declined. I thought I get the money to my account automatically but that does not happen, so I took the transaction slip from bank trash slip and called icici customer care on the same date.

                    I clearly mention the same thing to him ask him to check my account statement to check the amount that not credited back, so he has taken the request and given me the request number -SR[protected]. After few days I got an amount of 1000/-, I got shocked and again called to customer care about this, why I got only 1000/- what is the issue, they told that the request taken person mistakenly noted amount as 1000/- instead of 10, 000/-, I got shocked I told him couple of times the amount how simply they told that it just mistake. Again they given me the another request numbers SR[protected] and SR[protected]currently they closed this incompletely because they did not receive any response from HDFC bank.

                    Due to mistake of customer care he took wrong amount I asked him to check my statement, still I'm suffering from past 15 days on the same issue, please sort out this issue and send my remaining amount. Please find same transaction slip in attachment and also below details.

                    My account Bank: ICICI bank
                    ATM bank : HDFC bank
                    Transaction Date and time: 02/05/2022 and 17:39
                    ATM NO: P1DCHD49
                    Transaction slip serial number: 3209
                    amount:10, 000/-
                    Transaction message: WITHDRAWAL TRAN.DECLINED CONTANCT BANK
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 18, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Verified Support
                    May 18, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    May 24, 2022
                    Updated by srujangajula
                    Hi team,
                    Any update on this, due to mistake of phone banking officer still iam facing the issue.
                    May 31, 2022
                    Updated by srujangajula
                    Still my issue is not resolved. Due to mistake of customer care they did not taken amount as 10, 000/- and taken amount as 1, 000/-, because of it I'm facing issues, resolsve issue as soon as possible.
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                      O
                      Ojasvi Saini
                      from Meerut, Uttar Pradesh
                      May 17, 2022
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                      A Deep discount bond of ICICI was purchased in the year 1997 in my Mother's name (dated 28th May 97) for Rs. 5750 with a maturity value of RS. 1 lakhs to be redeemed in 2017. The details are given here under:

                      Name of Bond Holder: Savita Saini
                      Bond Holder No: 2085-403
                      Certificate NO. 7174

                      To my surprise, when I contacted ICICI, I was told that the scheme had been wound up long back & I needed to approach IEPF to get a meager amount from them...

                      I request for taking up the issue suitably for early redressal i, e to get a reasonable amount from ICICI...

                      Thank you

                      Ojasvi Saini
                      ([protected])
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 18, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Jun 09, 2022
                      Updated by Ojasvi Saini
                      Hello Team,

                      No response has been received from your end.

                      Please help on the same asap.

                      Thank you
                      Jun 13, 2022
                      Updated by Ojasvi Saini
                      No Update yet
                      Jun 18, 2022
                      Updated by Ojasvi Saini
                      No Response yet from ICICI Bank
                      Jun 23, 2022
                      Updated by Ojasvi Saini
                      The issue is not yet resolved and not received any call from the ICICI Bank.
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                        S
                        Shyam412
                        from Jodhpur, Rajasthan
                        May 17, 2022
                        Resolved
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                        Resolved

                        ICICI Bank — dcard fee deduction of 588 rs
                        I am unable to figure out why they have deducted 588 rs without my permission. Who gave them permission to impose deductions of their choices? Just because i am using their services it doesn't mean they will do anything from my account. I want them to transfer my money asap, its not a matter of few bucks its almost 600 rs.

                        They have just mentioned this dcardfee and deducted 588 rs against it. Is it my responsibility to ask for explanation from them, isn't it their responsibility to make us aware with these fraud charges. Is this the way to have a healthy relationship with your customers?

                        This is high time to chnage my bank account from icici to some other bank
                        Jun 18, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 17, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05qg4) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          L
                          lilashah100
                          May 17, 2022
                          Resolved
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                          Resolved

                          Applicant Name - Vivek Kumar Singh

                          I have paid my credit card bill of card number ending 8011 on 13th May 2022. Despite payment of bill Auto Debit Attempt was made. Auto debit failed which is now reflecting Rs. 550 charges unnecessarily on credit card. This is 2nd time it happened.

                          Please revoke auto-debit failed charges on my credit card ASAP.
                          Jun 17, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 17, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05qgf) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            L
                            LpS_2021
                            May 16, 2022
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                            For the transaction done on 7 jan 2022 i havent received the cashback yet kindly check the do the needful asap

                            vin/kbr_reail/[protected]/[protected]
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,
                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05px6) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Tea
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                              R
                              Rakesh.madoori
                              May 16, 2022
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                              I have a savings account in icici bank.recently I got Deducting money from my account in the name of "nach_ad_rtn_chrg of bank bflf."
                              Still now 3 times money was debited from my account.so kindly sort out my issue
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,
                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05od1) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                N
                                Nupuryadav
                                from Kanpur, Uttar Pradesh
                                May 16, 2022
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                                Two times my money got deducted from my salary account under NACH_AD_RTN_CHRG~ADBLDESK. One amount is of 500₹ and second is of 75.46₹. I want my complaint to get resolved as soon as possible and want my money back.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,
                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05od0) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  Apsbte
                                  from Bengaluru, Karnataka
                                  May 16, 2022
                                  Resolved
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                                  Resolved

                                  Address: Ultra International

                                  Dr tran funding unauthorised money dedection Rs. 1000.

                                  I never pay and subscribed any kind of finding. I need my money back
                                  Jun 16, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 16, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,
                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05odx) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    A
                                    anshu koul
                                    May 15, 2022
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                                    Address: noida branch

                                    INR 14000 has been deducted in multiple deductions that happened in a day in my account.

                                    ECSRTNCHGS deduction happened for INR 590 multiple times.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05mwa) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    anshu koul's [Complaint's author] reply, May 17, 2022
                                    What is the email ID?
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                                      S
                                      Sujit Ahire
                                      May 14, 2022
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                                      Address: Banglore

                                      It is my salary account and two times my money is deducted from the account first amount around 500 and today it's around 200 I don't why deduction is happening from the account it shows something like ingenot nach like this please resolve this quarry.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05mw3) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        S
                                        Suvojit_90
                                        from Gurugram, Haryana
                                        May 14, 2022
                                        Resolved
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                                        Resolved

                                        HI Team,
                                        I have ordered a product from Amazon website of Rs 720 on 30th April.After 5 days the product was cancelled by Amazon and initiated refund of Rs 620 (as 100 Rs has been alreday adjusted by Amazon cashback) on 5ht May 2022.Till now the refund is not reflcted into my credent card account after 9 days .Amazon give me RRN no (Refund reference no)-082729. I cheked 3 times with bank executives but they are help full.

                                        I have attached all the necessary details as snapshot. Still anyting missed . Please call any undersiged no -[protected]
                                        Jun 16, 2022
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 15, 2022
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Hello ICICI team,
                                        Who will be contacted and via what? I don't see any progress in my issue despite I have given all necessary documents.
                                        It almost going to 15 days. May I know if really you are interested to resolve the issue?
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