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ICICI Bank Complaints & Reviews

3.2
Updated: Aug 25, 2026
Complaints 23793
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ICICI Bank reviews & complaints page 158

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V
Varlanilalit
from Bhopal, Madhya Pradesh
May 19, 2022
Resolved
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I recharge my jio prepaid number phone through Samsung pay for 666 rs 84 days pack
My Samsung pay upi show that transaction is successful even money 666 got debited from my account billing protral showing recharge is successful payment not done by Euronet wrold wide. I need my money back immediately since due to unsuccessful recharge my phone outgoing service are closed
May 19, 2022
Complaint marked as Resolved 
I recharge my jio prepaid number phone through Samsung pay for 666 rs 84 days pack My Samsung pay upi show that transaction is successful even money 666 got debited from my account billing protral showing recharge is successful payment not done by Euronet wrold wide. I need my money back immediately since due to unsuccessful recharge my phone outgoing service are closed
ICICI Bank customer support has been notified about the posted complaint.
May 19, 2022
Updated by Varlanilalit
Not resolved

May 19, 2022
Updated by Varlanilalit
Complaint still pending not resolved
Verified Support
May 19, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05uar) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Mere se kal galt recharge ho gaya mujhe mere rupye wapis chahiye please help me
I want my money back
Is id par send huaa [protected]@icici jiski mere pass koi details nhi hai please help me
I am recharging on my friend's number but my number is not recharged or my money is also deducted, I want my money back on [protected]@icici
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    J
    Jyotsna Rautray
    from Delhi, Delhi
    May 19, 2022
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    I am writing to dispute a fraudulent (charge or debit) on my ICICI saving account in the amount of rs30000. I am a victim of identity theft and I did not make this -charge or debit. I am very upset and frustrated. I haven't received any call, message, link and OTP and without my permission amount is debited from my account through Phone P. Kindly refund my amount to my bank account asap. This unauthorized transaction is happened through phone p on 29 Apr 2022 at 01:04pm Transaction Id-T2204291304022012348646. Already raised complain on ICICI, but not listening, please refund my 30000rs, otherwise, I will escalate this issue to RBI. Please fix this issue asap. You people are harassing.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05tpk) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Shaikh Zaeim
      May 18, 2022
      Resolved
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      Address: Punjab

      I want to redemption of my bond, i called icici customer care they gave me email [protected]@[protected]@gmail.com and every time i mail on that i get a bot reply that mail didnt reach them, and I'm not getting proper assistance on customer care call eithet it's been more then a week I'm calling everyday.
      Jun 18, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      May 18, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        R
        Ranju Sethi
        May 18, 2022
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        Hi,

        I have 2 tax saving bonds with details as below:

        1. Bond holder number[protected]
        Certificate number 250608
        Distinctive number 468915
        Tax saving bond 022001-TSB-two
        Allotment date 22/03/2001
        Redemption date 22/07/2004

        2. Bond holder number[protected]
        Certificate number 388884
        Distinctive number 576768
        Tax saving bond 022001-TSB-one
        Allotment date 24/03/2000
        Redemption date 24/03/2003

        Kindly help redeem these as I am a senior citizen, and do not know how to go about this.
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05rqt) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          V
          vaishnaviwarang
          from Thane, Maharashtra
          May 18, 2022
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          Address: Mumbai

          I made a recharge of 98 Rupees on 17th may, money has been deducted and recharge for my Vi number has not been made. It shows no additional data. As I used imobile app for transaction, please look into this problem as soon and initiate a refund for the same.
          Transaction id is : [protected]
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05rnt) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            D
            Deepika.jain599
            from Indore, Madhya Pradesh
            May 17, 2022
            Resolved
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            Resolved

            Hello sir,
            This is deepika jain Sanctioned home loan from icici bank in August 2021 and submitted pmay form with the all documents, and My Rm from bank told me he submitted pmay form, but after many follow ups he told me on 28 Feb 2022 that your pmay form misplaced by bank so please come bank and fill that form again so I went and filled form that was the last that of submission of form after that I got letter from bank side that shows your loan is not eligible for the subsidy amount, but that reason is invalid because I am single owner of flat, I complaint again and again to bank and it's website also but they are not giving me valid answer and also misbehave with us so i complaint here for better result .please resolve my issue.
            Thanks
            Deepika Jain
            [protected]
            Jun 18, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            May 18, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              S
              santhosh11
              from Hyderabad, Telangana
              May 17, 2022
              Resolved
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              Resolved

              Hi,
              I opened an account with ICICI 10 years ago as my salary account, while opening I was offered a Demat account by a bank representative saying this would be lifetime free and no charges will be applied. But recently I could see that 826/- has been debited from my account towards AMC of my Demat account. Please note that the bank didn't send any SMS regarding this transaction to my mobile. When I flagged this with the bank, customer service simply replied that my Demat would attract AMC as it is free for the first year only. SO bank is simply looting the money from customers with false products during account opening and now arrogantly saying that it would be applicable for the first year. If that is the case why I was not charged the same for the last 9 years?
              Jun 18, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              May 18, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05qh1) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                S
                srujangajula
                from Delhi, Delhi
                May 17, 2022
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                Hi Team,

                I was done a transaction at non-icici bank (HDFC bank) an amount of 10, 000/- on 02/05/2022 at time 17:39PM, amount got deducted from account I did not received a cash from the bank but I received a slip from that ATM saying that transaction got declined. I thought I get the money to my account automatically but that does not happen, so I took the transaction slip from bank trash slip and called icici customer care on the same date.

                I clearly mention the same thing to him ask him to check my account statement to check the amount that not credited back, so he has taken the request and given me the request number -SR[protected]. After few days I got an amount of 1000/-, I got shocked and again called to customer care about this, why I got only 1000/- what is the issue, they told that the request taken person mistakenly noted amount as 1000/- instead of 10, 000/-, I got shocked I told him couple of times the amount how simply they told that it just mistake. Again they given me the another request numbers SR[protected] and SR[protected]currently they closed this incompletely because they did not receive any response from HDFC bank.

                Due to mistake of customer care he took wrong amount I asked him to check my statement, still I'm suffering from past 15 days on the same issue, please sort out this issue and send my remaining amount. Please find same transaction slip in attachment and also below details.

                My account Bank: ICICI bank
                ATM bank : HDFC bank
                Transaction Date and time: 02/05/2022 and 17:39
                ATM NO: P1DCHD49
                Transaction slip serial number: 3209
                amount:10, 000/-
                Transaction message: WITHDRAWAL TRAN.DECLINED CONTANCT BANK
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                May 18, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Verified Support
                May 18, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                May 24, 2022
                Updated by srujangajula
                Hi team,
                Any update on this, due to mistake of phone banking officer still iam facing the issue.
                May 31, 2022
                Updated by srujangajula
                Still my issue is not resolved. Due to mistake of customer care they did not taken amount as 10, 000/- and taken amount as 1, 000/-, because of it I'm facing issues, resolsve issue as soon as possible.
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                  O
                  Ojasvi Saini
                  from Meerut, Uttar Pradesh
                  May 17, 2022
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                  A Deep discount bond of ICICI was purchased in the year 1997 in my Mother's name (dated 28th May 97) for Rs. 5750 with a maturity value of RS. 1 lakhs to be redeemed in 2017. The details are given here under:

                  Name of Bond Holder: Savita Saini
                  Bond Holder No: 2085-403
                  Certificate NO. 7174

                  To my surprise, when I contacted ICICI, I was told that the scheme had been wound up long back & I needed to approach IEPF to get a meager amount from them...

                  I request for taking up the issue suitably for early redressal i, e to get a reasonable amount from ICICI...

                  Thank you

                  Ojasvi Saini
                  ([protected])
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 18, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Jun 09, 2022
                  Updated by Ojasvi Saini
                  Hello Team,

                  No response has been received from your end.

                  Please help on the same asap.

                  Thank you
                  Jun 13, 2022
                  Updated by Ojasvi Saini
                  No Update yet
                  Jun 18, 2022
                  Updated by Ojasvi Saini
                  No Response yet from ICICI Bank
                  Jun 23, 2022
                  Updated by Ojasvi Saini
                  The issue is not yet resolved and not received any call from the ICICI Bank.
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                    S
                    Shyam412
                    from Jodhpur, Rajasthan
                    May 17, 2022
                    Resolved
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                    Resolved

                    ICICI Bank — dcard fee deduction of 588 rs
                    I am unable to figure out why they have deducted 588 rs without my permission. Who gave them permission to impose deductions of their choices? Just because i am using their services it doesn't mean they will do anything from my account. I want them to transfer my money asap, its not a matter of few bucks its almost 600 rs.

                    They have just mentioned this dcardfee and deducted 588 rs against it. Is it my responsibility to ask for explanation from them, isn't it their responsibility to make us aware with these fraud charges. Is this the way to have a healthy relationship with your customers?

                    This is high time to chnage my bank account from icici to some other bank
                    Jun 18, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 17, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05qg4) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      L
                      lilashah100
                      May 17, 2022
                      Resolved
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                      Resolved

                      Applicant Name - Vivek Kumar Singh

                      I have paid my credit card bill of card number ending 8011 on 13th May 2022. Despite payment of bill Auto Debit Attempt was made. Auto debit failed which is now reflecting Rs. 550 charges unnecessarily on credit card. This is 2nd time it happened.

                      Please revoke auto-debit failed charges on my credit card ASAP.
                      Jun 17, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 17, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05qgf) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        L
                        LpS_2021
                        May 16, 2022
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                        For the transaction done on 7 jan 2022 i havent received the cashback yet kindly check the do the needful asap

                        vin/kbr_reail/[protected]/[protected]
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,
                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05px6) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Tea
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                          R
                          Rakesh.madoori
                          May 16, 2022
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                          I have a savings account in icici bank.recently I got Deducting money from my account in the name of "nach_ad_rtn_chrg of bank bflf."
                          Still now 3 times money was debited from my account.so kindly sort out my issue
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,
                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05od1) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            N
                            Nupuryadav
                            from Kanpur, Uttar Pradesh
                            May 16, 2022
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                            Two times my money got deducted from my salary account under NACH_AD_RTN_CHRG~ADBLDESK. One amount is of 500₹ and second is of 75.46₹. I want my complaint to get resolved as soon as possible and want my money back.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,
                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05od0) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              Apsbte
                              from Bengaluru, Karnataka
                              May 16, 2022
                              Resolved
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                              Resolved

                              Address: Ultra International

                              Dr tran funding unauthorised money dedection Rs. 1000.

                              I never pay and subscribed any kind of finding. I need my money back
                              Jun 16, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 16, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,
                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05odx) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                anshu koul
                                May 15, 2022
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                                Address: noida branch

                                INR 14000 has been deducted in multiple deductions that happened in a day in my account.

                                ECSRTNCHGS deduction happened for INR 590 multiple times.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05mwa) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                anshu koul's [Complaint's author] reply, May 17, 2022
                                What is the email ID?
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                                  S
                                  Sujit Ahire
                                  May 14, 2022
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                                  Address: Banglore

                                  It is my salary account and two times my money is deducted from the account first amount around 500 and today it's around 200 I don't why deduction is happening from the account it shows something like ingenot nach like this please resolve this quarry.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05mw3) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Suvojit_90
                                    from Gurugram, Haryana
                                    May 14, 2022
                                    Resolved
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                                    Resolved

                                    HI Team,
                                    I have ordered a product from Amazon website of Rs 720 on 30th April.After 5 days the product was cancelled by Amazon and initiated refund of Rs 620 (as 100 Rs has been alreday adjusted by Amazon cashback) on 5ht May 2022.Till now the refund is not reflcted into my credent card account after 9 days .Amazon give me RRN no (Refund reference no)-082729. I cheked 3 times with bank executives but they are help full.

                                    I have attached all the necessary details as snapshot. Still anyting missed . Please call any undersiged no -[protected]
                                    Jun 16, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 15, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Hello ICICI team,
                                    Who will be contacted and via what? I don't see any progress in my issue despite I have given all necessary documents.
                                    It almost going to 15 days. May I know if really you are interested to resolve the issue?
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                                      V
                                      vinitKarkera
                                      from Mumbai, Maharashtra
                                      May 14, 2022
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                                      Address: Mumbai

                                      The Application was submitted on 6th May 2022. The next day there was a message regarding application going on hold. First of all these people do not have qualified executive who can identify the problem and secondly the website does not give clear validation about why the application got rejected. On calling the executive more than 7 times every executive gives a different kind of solutions (to mail, to resubmit different statements etc). Now when everything was going good again the application was rejected saying salary slip is not in the required format. This is not a legit reason as just because I want Credit Card Application passed, I cannot say my company to change their format of salary slip. On explain ing and asking for solution over this. They do not have a valid solution to proceed ahead. Neither they are providing L2 support contact number or manager contact details. All the mail's which have been sent to them are unattended and not replyed by them. I am totally unsatisfied by the service provided by Amazon and the ICICI Bank in the scenario.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      May 14, 2022
                                      Updated by vinitKarkera
                                      Application Number:[protected]
                                      Verified Support
                                      May 15, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05n68) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      May 16, 2022
                                      Updated by vinitKarkera
                                      What is the email id on which I have to send the mail as the in comment it's displayed as [protected]
                                      May 16, 2022
                                      Updated by vinitKarkera
                                      Now the ICICI Team is claiming that they are unable to confirm the reason of the rejection

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                                        T
                                        Theffo93
                                        May 14, 2022
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                                        I have reapplied for Amazon Pay ICICI Bank Credit Card on 4 May 2022. My application was rejected in previous attempt. This time I opened a new ICICI Bank account and reapplied after 6 months. My application completely digital and paperless, It s been more than 12 days now still showing Application Under Process We are assessing your application for Credit Card as it was on day 1. I thought since it s paperless and verification is not required, it will not take this much time.
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 15, 2022
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05n6h) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        May 16, 2022
                                        Updated by Theffo93
                                        Still looking for someone to resolve my problem immediately
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