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ICICI Bank Complaints & Reviews

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Updated: Feb 2, 2026
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ICICI Bank reviews & complaints page 160

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B
Balmik Mishra
Jan 4, 2022
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Address: F165 indore

Am an icici bank customer. Today 04-01-22 ecsrtnchg charged 590, 589 and 584 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is balmik.[protected]@gmail.com
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 05, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Jan 06, 2022
Updated by Balmik Mishra
I want my full money back where is my 589, 584
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    A
    Arnab_dg
    from Noida, Uttar Pradesh
    Jan 4, 2022
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    Home Loan -LHDLX[protected]

    My home loan was cancelled in July and I was informed that insurance and Processing fees will be refunded and refund will be credited within 10-12 days max 15 days. Its been 2 months now the refund is not credited to my account.

    Need the refund soon

    Concerned person - reshma Saifi ( [protected]@yahoo.com)
    Rishabh Dubey - rishabh.[protected]@icicihfc.com
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 05, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    Jan 10, 2022
    Updated by Arnab_dg
    Its been 5 days and also waiting for customer care team for 3 months. No one contacted me yet
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      C
      Chandru_jack
      from Hosur, Tamil Nadu
      Jan 4, 2022
      Resolved
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      Resolved

      Address: Hosur

      Hai I have taken loan from bajaj emi card 18k I have to paid before eml date for advance payment 2 days before emi date but icici bank bounce my nach auto debit now deducting rs 1400 from account I will call asked customer care there not responses they said it will be update 3days when you paying after 3days now days what technology we are using there saying simply why u are paying advance payment plz kindly help me refund my amount 1400 big amount for me
      Jan 4, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 04, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (867566) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        SaranyaPrem
        from Chennai, Tamil Nadu
        Jan 4, 2022
        Resolved
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        Resolved

        My name is Saranya. I'm a TCS employee and when I joined the company 5 years back I was given a ICICI food card which got expired on 11/21.
        I would need a new card but the problem is that my address details are changed, which I gave during the card issue time. I'm also unable to login portal. Can you assist me?

        Every month during salary credit Rs 2000 is automatically being deducted for food card and currently the card should have around 9000 Rs. So please help
        Feb 6, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 04, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (867479) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          S
          Sultana Waseem
          from Kamareddy, Andhra Pradesh
          Jan 3, 2022
          Resolved
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          Resolved

          Address: Kamareddy

          As all the transactions such as UPI, net banking, withdrawls are not taking place from our savings account we visited our local branch office in Kamareddy..The officers there said that the debit is freezed..On asking they said that they can't do anything in that as it is the case of fraud /illegal case..Someone has made our account freeze from Chennai.On asking they said that one of the reason for this is it happens if there are any pending transaction and are due...But there are no due in our transactions..All are clear..They said us to contact customer care...on calling customer care they said they can't do anything in that as the officers only can do those things...We visited the office 3-4 times but no response as the officers there don't know the solution to this ..They can't find any solution to it ..We request you to solve this as soon as possible as it has our savings and is troubling as so much ...Without any notification they freezed our account...
          Feb 6, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 04, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (867491) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Shah Rushika
            Jan 3, 2022
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            In December and January my account having account number[protected] was debited with 82.84 rs with description of surcharges. I don't know why this charges are collected from me
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (866613) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Sithembiso
              Jan 3, 2022
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              Resolved

              Address: CIti Bank Center, Canary Wharf, London E14 5LB, United Kingdom. Tell +447452115207, Fax +447418437500
              Website: Email

              Hello I got a email indicated that I won €1.500.000.00. The email comes from Mr. DAVID SMITH from London Lottery and he further said the money was sent to ICICI Bank. They gave me the contacts of Marry Gordon, who alleged to be working at the bank. I emailed her, she said the money is in the Bank, but they need the T21 Affidavit for the funds to be transferred... I need to check how legit it is. If it is true where do I get the Affidavit because I'm in South Africa.

              Can you kindly investigate the matter. Or it's a way on how they scam innocent people.
              Feb 5, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 04, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (864562) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                7
                7th C /18 /Nitya Tiwari
                Jan 3, 2022
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                Had a fraud of 6000 from my account
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (864565) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  K
                  Kabilvarma M
                  Jan 3, 2022
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                  I am an icici bank coustmer, without any information and knowledge amount of 1084 rupees has been debited for the reason of ECSRTNCHGS, please provide the reasons and explain why it happened.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (864567) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    SaiChandAmanchi
                    from Guntur, Andhra Pradesh
                    Jan 3, 2022
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                    Address: A. Sai Chand, 8142856644, Guntur-522003

                    Myself A. Sai Chand. An amount of RS. 619.50/- have been debited from my savings bank ending with no.0024 on 28th Dec 2021 without my consent or prior notice and no information was passed out to me after debiting for DMC DP CHGS even though I do not hold any Demat account. Kindly return amount debited
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (864343) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      M
                      mohitraj1989
                      from Lucknow, Uttar Pradesh
                      Jan 3, 2022
                      Resolved
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                      Resolved

                      I have applied for ICICI amazon Credit card on 24.11.2021. but KYC verification still pending at the end of Bank. My application number is[protected].
                      Feb 5, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 03, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (864340) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        Amitgupta5616
                        from New Delhi, Delhi
                        Jan 3, 2022
                        Resolved
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                        Address: ICICI BANK ,DELHI

                        Sir, today I received many threatning calls from ICICI credit card recovery department, saying some my known has to pay them some amount and he is not picking up there calls so they are calling me and talking in indecent manner and trying to threatning me to pay his dues. Even girls are calling from these no and misbheaving.
                        Please look in to matter and take necessary action, and I am legally filling a complaint.
                        Amit Gupta
                        Feb 11, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 03, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (864339) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          sagar__jain_
                          Jan 3, 2022
                          Resolved
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                          Resolved

                          Wrong Deduction of Toll Charges

                          Has been using icici fasttag from about 6 months, recently I was going through my fasttag statement and found that there were chargeback debited from my account for which the amount was successfully debited earliar.
                          firstly I tried to contact with customercare but they are always busy, any their fast tag portal is not that userfriendly or understandable by a normal user.

                          So I decided to complain here, I have now only...
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                          D
                          Devinn
                          from Chennai, Tamil Nadu
                          Jan 2, 2022
                          Resolved
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                          Resolved

                          One of my relation is a customer of ICICI Bank. For the past 6 months, she is charged for an amount of 9k apprx without reasons and no- prior informations. She earns 20k per month and the bank is just taking her money just like that. This is so annoying. Please help her get back her deducted money. 🙏🏻
                          Jan 3, 2022
                          Complaint marked as Resolved 
                          Seems like ICICI is not responsible and this is something regarding xyz company from which u got loan..
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 03, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (864335) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Hi Myself Gokulraj, I'm salaried employee, I'm from poor family, daily my money getting deducted from my account,
                          590, 590, 590, 189, 190 rs, nw in my account balance is zero something is name called as ECSRTNCHGS, plz refund my money, wthout our intimation, msg or cal, hw can u ppl deduct lk thz, so plz refund my money n solve my problem, my email I'd is [protected]@gmail.com
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                            P
                            Prof Ashish Pandey
                            Jan 2, 2022
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                            I have never used my demat account yet ICICI deducted 815.40 as dp charges
                            Fraud action by ICICI.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (860838) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              V
                              Vipin Adhikari
                              from FARIDABAD, Haryana
                              Jan 2, 2022
                              Resolved
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                              Resolved

                              Hi

                              Every year I check my account statement for last year and this year I found the "ECSRTNCHGS" transection for November & December. on checking in internet I found this is due to my auto-debit setup with Zerodha for my investment. I don't know it's my money and my will to invest or not, why ICICI Bank charged me rs. 484 for my rs. 1000 of auto-debit e-mandate. i am sharing my statement below:
                              Feb 2, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 02, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (860843) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                B
                                Bajrang Lal Dhaka
                                from Mumbai, Maharashtra
                                Jan 2, 2022
                                Resolved
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                                Resolved

                                Address: ICICI Bank jaipur

                                I have been deducted 826rs on 28dec under the name of DMC dp charges till nov 21

                                I am using since about 4 year and have never activated demat account than how I am being charged.when I reached costumer care they told that there is demat account on your name.
                                Feb 2, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 02, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Siddula Harish
                                  from Guntur, Andhra Pradesh
                                  Jan 2, 2022
                                  Resolved
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                                  Resolved

                                  My money is ferequently getting deducted in the name of ECSRTNCHGS from my bank account without any intimation. I dont know why this money is getting deducted. On 22nd Dec'21, Rs.441/- deducted. At that time, they said that for not maintaining minimum balance, money was deducted. But on 2nd Jan'2022, Rs.148 was deducted again even after maintaining proper balance in account. Please help to solve the issue.
                                  Feb 2, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 02, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Parinee
                                    from Mumbai, Maharashtra
                                    Jan 2, 2022
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                                    Without my consent 4 times 590 rs was taken away on top of that there is another 458 was taken all this happened in just one day and there are no text message for deduction of this amount.
                                    Looking to get the amount back asap.
                                    Now that money has been debited without my knowledge ur bank will apply more bounce charges.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (860872) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      ayushrathore041
                                      from Noida, Uttar Pradesh
                                      Jan 1, 2022
                                      Resolved
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                                      Resolved

                                      Address: Noida

                                      I am Ayush Rathore
                                      An amount of around Rs. 850 has been deducted from my account no the regular basis for the DP charges.
                                      I haven't used my demat account to sell any share then why I am being charged for this. Also, my broker app does not shows any such charges.
                                      I request to resolve this issue as soon as possible and credit the money back into my account.
                                      Feb 11, 2022
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 02, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (860882) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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