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ICICI Bank Complaints & Reviews

3.3
Updated: Feb 2, 2026
Complaints 23771
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ICICI Bank reviews & complaints page 161

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D
Devdatt Palnitkar
from Aurangabad, Uttar Pradesh
Jan 1, 2022
Resolved
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Address: ICICI bank towers, BMC, Mumbai

I have three ICICI bank gift cards which expired in Nov 21. Even before the expiry, despite using them with correct PIN and at various locations, including petrol pumps, I was not able to use any of the cards. I had stayed in touch with the local ICICI bank officials, throughout this period.
Now the cards have expired, and the ICICI website says that such unused expired cards can be replaced for a charge.
I have contacted local ICICI bank branch officials for further information on how to get replacement for cards, but have not received any response from them yet.
I want that ICICI bank should give me replacement for these cards.
Feb 13, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 02, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    G
    Gokulraj121
    from Chennai, Tamil Nadu
    Jan 1, 2022
    Resolved
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    Resolved

    I am Gokul raj . Please note that INR 483 have been deducted from my account as DMC/IN[protected] DP CHGS TILL NOV-21
    I have never activated and used my Demat account till now. There was no prior notice. This is totally an unacceptable and unethical behavior from ICICI.

    Kindly close the account if it is active & refund my money at earliest.
    Feb 18, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 02, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (860891) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Shiv__
      from Kanpur, Uttar Pradesh
      Jan 1, 2022
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      Address: Lucknow

      Hey I'm Shivani, an amount of 826 rupees has been deducted from my account in the name of chgs till nov21.
      I have never activated and used demat account.
      How can you deduct money without any notice and I haven't received single msg of deduction.
      I want my money back.
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (858330) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        P
        prtk12
        Dec 31, 2021
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        Address: Mumbai
        Website: www.icicisecurities.com

        Hi,
        Just wanted to inform you that 826rs has been deducted from my bank account from ICICI direct team for AMC/DP charges for the account which is dormant since a long time and holding amount is not even greater than 1k.
        They are neither refunding the amount nor closing the account.
        No trading is been done in this account since a long time.
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (857138) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        I have sent you an email, but no response from your end
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          P
          purvasha shrivastava
          Dec 31, 2021
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          Address: I-304, Ruby Park, Park Street, Wakad, Pune

          What transaction is this?
          Deducted 826 unnecessary in name of this: DMC/IN[protected] DP CHGS TILL N
          OV-21
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (857144) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            H
            Hamdan Suleman
            Dec 31, 2021
            Resolved
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            Resolved

            Address: Village bahrauli post aliabad district barabanki UP, House number 156 bahrauli aliabad barabanki up 225401

            Team icici

            My account number[protected] account type savings
            My balance dedected without my permission even I'm not getting any OTP balance amount 1957.82 kindly return my amount
            Thanks
            Feb 13, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 03, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              V
              Venkatesh Maryala
              from Chennai, Tamil Nadu
              Dec 30, 2021
              Resolved
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              Resolved

              I am Venkateshwarlu Maryala 826.00 Rupees has been deducted from my account as DMC/[protected] DP CHGS TILL NOV-21 DP charges on
              [protected]
              i have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.My Account Number is[protected]
              Feb 18, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 31, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                G
                Gaurav_23
                from Kanpur, Uttar Pradesh
                Dec 30, 2021
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                Address: Mumbai

                Had a Nightmarish experience with ICICI Credit Card Unit, ever since I had applied and got the ICICI Credit card, I have been facing issues at every step -
                1 .) When I applied for Credit Card on 4th December, the card delivery got misplaced by vendor and ICICI Branch or their CC executives had no clue .
                After much followup, escalations, Tweets and SRs, I finally got a Replacement card on 28th DEC .
                SR[protected]
                Reference ID - 000WFaGUNKF283DD:Re Level1Complaint / Credit Card
                000WFaGUNKF2833B:Credit card not received :Fraud suspected

                2.) Then while recharging ICICI FASTAG using ICICI credit card on 29th Dec 2021, 1200 Rs. got deducted but recharge didn't happen .
                quite normal ? Due to this I had to pay Double the Toll, ofcourse causing half a mile long queue of Cars behind me .

                3.) While trying to Call the Customer care Selecting Credit card menu Entering my working Card details, every time it says 'INVALID DETAILS'
                Hence I am unable to register any complaints .

                Raised on Website LEVEL 1 complaint

                4.) ICICI Imobile or even website has NO OPTION to register failed CREDIT CARD transactions .
                Strange !!! but true !!

                Raised with [protected]@icicibank

                5.) Again when asked Credit card team to Map my card with my current Employer .. first a SR was registered .
                But after two days - Their Manager is asking me to again send a fresh mail from official ID and not Registered ID
                SR[protected]

                I would strongly recommend against availing the services of ICICI Bank .Such level of callousness and unprofessional behavior is highly criticized .

                All of this not only cost me money but also a whole MONTH HAS BEEN LOST in trying to get a workaround for never ending issues
                ICICI Bank customer support has been notified about the posted complaint.
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                  K
                  katakam chakri
                  Dec 30, 2021
                  Resolved
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                  Resolved

                  I have been deducted with 826 rs on 28 th nov under the name of DMC dp charges till Nov 21.

                  I am using icici since 1.9 years and have never usages any service then how I am being charged .

                  Please close my demat account and refund my money asap.

                  My account name & Location is Katakam s m r h Chakravarthy, ICICI Mangalagiri BRANCH, AP
                  Feb 18, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 31, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (856492) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    P
                    pranali mestry
                    Dec 30, 2021
                    Resolved
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                    Resolved

                    Address: Mutke girls hostel chakan

                    588rs deducted from my icici account without notification
                    Feb 13, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dec 30, 2021
                    Updated by pranali mestry
                    Icici bank give me reply fast
                    Verified Support
                    Dec 31, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (856503) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      N
                      Nagendra Saragadam
                      from Visakhapatnam, Andhra Pradesh
                      Dec 30, 2021
                      Resolved
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                      Resolved

                      I am Nagendra Saragadam. 826.00 Rupees has been deducted from my account as DP charges TILL Nov-21 on 28/12/2021. I have never used used my Demat account till now. There was no prior notice about the deduction. I need justice and my money back immediately .My Account Number is[protected].

                      Please contact me [protected]. Cancel my demat account incase if i have and also i dont need and i dont use it.
                      Jan 31, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 31, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        satpal sorout
                        from Delhi, Delhi
                        Dec 30, 2021
                        Resolved
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                        Resolved

                        I applied for Expression Wave Debit Card online for the amount 499+GST but the bank deducted 5800 rs.

                        Complaint number SR[protected].
                        Feb 14, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 31, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (856435) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          sudha2021
                          from Mumbai, Maharashtra
                          Dec 30, 2021
                          Resolved
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                          Resolved

                          Address: 163, Backbay Reclamation, Mumbai -400020

                          I bought 5 nos. Ashirwad deep discount bond (option II) of ICICI in the year 1996 (dated 15th July 96) for Rs. 1050/- each with maturity value of 40, 000/- each to be redeemed from 2019 to 2023. The details are given here under:

                          Name of Bond Holder: Sudha Mishra
                          Bond Holder No: 1443542
                          Certificate NO.: 52243

                          To my surprise, when I contacted ICICI recently to get the redemption value of 3 nos bonds, I was told that the scheme had been wound up long back & I need to approach IEPF to get Rs. 120, 000/- as maturity value of 3 bonds from them.

                          I request for taking up the issue suitably for early redressal i, e to get my 3 nos bond maturity value of Rs.120, 000/- from ICICI...
                          Jan 31, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 30, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (854763) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Dec 30, 2021
                            Resolved
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                            Resolved

                            Dear Sir,
                            I have no monthly purchase like MF or any policy or any loan in my account, but my account has been deducted 1500 INR in this month, transaction remarked ECSRTNCHGS. Then I checked last six month statement and I have found ICICI bank has deducted (robbed) money everymonth. They have robbed 4700 INR in last six month. My request to ICICI bank please stop robbing me. and return my money that they deducted and give explation for deducting. My email id is [protected]@gmail.com.
                            One more thing, when last time I made a complain on the same matter, lot of people start mailing me and I realised those mails are Fake/scammers.
                            With the mail ID, real bank people can track my account details, so solve it.
                            Feb 18, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 01, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (858924) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              Aishwarya Jani
                              from AHMEDABAD, Gujarat
                              Dec 30, 2021
                              Resolved
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                              Resolved

                              Address: 4,Jawahar Nagar Society, Dholka Road, Bavla.

                              Dear Team,
                              I purchased clothes from the lifestyle on 8th October 2021 and the offer was 10 % cashback on credit card payment. then again I purchased a fridge on 20th October 2021 and the offer was 10 % cashback on credit card payment it is almost 75 days past So I want to know when will I get my cashback.
                              Feb 1, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 30, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (854769) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                C
                                Chadra
                                from Bengaluru, Karnataka
                                Dec 30, 2021
                                Resolved
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                                Resolved

                                Address: Bangalore

                                Respected sir I have taken icici card long back and payed regularly. But due to crises I m unable to pay amount. I have requested bank and some legal person named Mr Ajay ([protected]) that payment will be done partly after 15tj January 2022. But he insisted to pay some thing on 25th dec 2021. I said if I get I will pay or else not possible. He said try. I tried lot but unable to pay. I asked him to wait up to 15 jan or else issue notice . he never listens to persons is he is an advocate or collection agent I didnt get it. I want to proceed legally. Plz help me in that and I want to file fir on harassment. If not give time for one month to start the payment
                                Feb 18, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 30, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (853962) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                The given email id is [protected]@icicibank.com is invalid
                                Kindly share the valid mail id.
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                                  S
                                  saaw_123
                                  from Hyderabad, Telangana
                                  Dec 30, 2021
                                  Resolved
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                                  Resolved

                                  Dear ICICI,

                                  I am SHERKHANE SAAWAN KUMAR holding an account in your bank. 826.00 Rupees has been deducted from my account as
                                  DMC/[protected] DP CHGS TILL NOV-21 charges on 28/12/2021. I have never activated and used my Demat account till now.
                                  There was no prior notice-related deduction. I need justice and my money back immediately.
                                  My Account Number is[protected] and my IFSC Code is ICIC0003439

                                  --
                                  Thanks & Regards
                                  Saawan Kumar Sherkhane
                                  Mobile: [protected]
                                  Jan 30, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 30, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    Svag
                                    Dec 30, 2021
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                                    Address: Pune

                                    My debit card got blocked in August 2020 and I was issued an expressions debit card in its place even though I hadn't asked for one. Further, I haven't even been able to enjoy any benefits of it and even my reward points are zero although I've used it for the past 17 months. Basically I've been charged 1k rupees for 2 years for absolutely nothing. I've raised a service request for the same but it has been marked closed without even taking any action. I need refund of this amount as well as deactivation of this expressions debit card immediately.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (853972) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      I
                                      Ishitaarora
                                      Dec 30, 2021
                                      Resolved
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                                      Resolved

                                      My complaint is

                                      1) ICICI intentionally spoke in such a manner to make

                                      the victim to say something. 2 they never said explicitely that rs 1899 is the fee

                                      for the scheme.

                                      3) Though i had not agreed to join any scheme, i could have agreed also if the scheme is just a benefit, without any payment from me. And same scheme i could have refused to join if the details of payment is made clear. So the way they treat as my consent is nothing short of cheating the customer. If they are so honest they could have sent an email about the scheme and attach a agreement paper or ask me to transfer the money.

                                      4) how any bank can deduct money from anyone's account without the real consent either through system or through some paper. I wonder whether it is allowed in the Indian banking law.!

                                      5) If the bank is sure that i made the consent then let them show any of the voice recording of their chat with me.

                                      I want to remove my name from any such policy. And I need my registration as soon as possible.
                                      Feb 6, 2022
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 30, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (853981) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Can you please provide me with proper email id so that I can reach out to officials.
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                                        Piyush85730
                                        from surat, Gujarat
                                        Dec 30, 2021
                                        Resolved
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                                        Resolved

                                        Address: Surat

                                        Myself Piyush Lakhani, i have been with icici bank since 2017. This year 826/- Rs is deducted from my account without any alert message. I am using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till Nov-21 is shown in the statement. So please make sure to credit the amount which has been debited so far.

                                        Also i have checked with demat account company they will no direct cut of any single 1 repipes from bank account.
                                        Jan 30, 2022
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 30, 2021
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (853927) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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