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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 173

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V
Vishal I P
Nov 20, 2021
Resolved
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Gold Loan renewal and Lien on account

Address: ANATHANAGAR, ELECTRONIC CITY, BANGALORE

Hi,

As per the ICICI intimation I was supposed to renew my gold loan by 20th Nov 2021.

For this purpose ICICI have put lien on my account.

I had visited the branch(ICICI ANANTHANAGAR ELECTRONIC CITY, BANGALORE) on 19th Nov. As per the deputy manager instructions I have transferred the amount required for Gold Loan renewal to my savings account on 19th. It's been 2 days still my gold loan account...
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ParthND
from Mumbai, Maharashtra
Nov 20, 2021
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Address: Borivali (West)

ICICI Bank had auto dedcted on 29/09/2021 Rupee 1899.00 from my saving account as (PPL/WPP_SR77892965_Renewal of Policy), I never accepted any policy like this
(PPL/WPP_SR77892965_Renewal of Policy) and I don't really have any idea about the policy itself. This is really bad, my hard-earned money is been robbed by your trusted Bank. Please don't play with people's money. I kindly request to refund the deducted amount 1899.00 to my account.
Please.
+1 photos
Dec 23, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 21, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    V
    VASU TECH'ER
    from Surat, Gujarat
    Nov 20, 2021
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    Icici Bank deducted Rs. 2.36 surcharge from my Account for the transaction of Rs. 500 used on a petrol pump. This is not acceptable at all.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (743813) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      M
      Minrahul
      from Delhi, Delhi
      Nov 19, 2021
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      Address: Delhi

      I am Rahul kumar gupta, I am ex Emp of Icici bank and my Emp I’d was 84814 ( contract basis)
      Kindly provide my relieving letter and PF no so I can withdraw the same.
      My mail- minrahul.[protected]@gmail.com
      ICICI Bank customer support has been notified about the posted complaint.
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        P
        from Mumbai, Maharashtra
        Nov 19, 2021
        Resolved
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        Resolved

        The bank has deduct 590 rs twice yesterday and today with out any intimation. Please tel me what is the reason and how can you charge Coustemer s and take money with out any information.

        Kindly refund my money back.
        +1 photos
        Dec 26, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 23, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          R
          Nov 19, 2021
          Resolved
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          Resolved

          Address: C 72 A DEFENCE.ENCLAVE GALI.NO 8 S O.DELHI.110059

          I am rajnish kumar my personal loan LPDEL[protected] amount pending, , but mr yash loan department mob num [protected] he prsn call my famly member and use abusing and any time call my nm, , , i am very hrasment, , i riqust pls action mr yash again other was i complaint in polic department, , , he mr yash dely call my neber and my famly member
          Dec 25, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Nov 19, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            R
            Rajkumar prj
            from Ballabhgarh, Haryana
            Nov 18, 2021
            Resolved
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            Resolved

            Address: Icici bank atm, mukesh colony, ballabhgarh, Faridabad, 121004

            Dear Sir/ma'am,
            I had cardless cash withdrawal from icici bank atm( mukesh colony) with my icici bank account[protected], amount 3500 inr, on 03/11/2021 time 8:45 approx, that time was atm machine not dispensed cash for me, but 3500 inr amount deducted from my account.
            Same day I had contact icici bank customer care service, they told me in three working amount reverse in your account, but amount not reversed, than customer care file Complaint, SR[protected], on 09/11/2021, but they did close Complaint in three days without solution, and after contact on customer care they told contact to branch, branch told contact to customer care, no solution for customer satisfaction
            +1 photos
            Jan 1, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 18, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              J
              Jujhar Virk
              from Bengaluru, Karnataka
              Nov 18, 2021
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              Address: A1 Shakti Apartment, 6th Main, Laughing waters, Ramagondnahalli -560066, Bangalore

              Sir/Madam,

              On Dated 20th August, 2021, Rs 90, 000 which i suppose to debit from my ICICI Saving account detail A/C number[protected] to my own HDFC Saving account detail -[protected] as this amount urgently require to transfer for college fee to my daughter. I used ICICI mobile app for the same and completed the entry. Later after few days when i found that amount not credited in my HDFC saving account, then by further gone in depth found the same amount was debited to HDFC Credit card account which i closed almost four to five year back ( there is no due and HDFC credit card account closed). ICICI statement showing that your Rs 90k credited in A/C HDFC Credit card [protected]. Since this credit card account closed long back and i am not using this card since many years. So i visited ICICI branch & raised the service request to take up matter with HDFC bank and get it refund the amount in my ICICI account.
              I received very good response from Brach staff of ICICI Mahadevpura- Bangalore & they raised service request number SR[protected] & confirm that amount will be credited in next four weeks. i followed thru the number which given by their staff. After few weeks i surprised, icici send again one mail that your complaint closed and now you take up with other bank as they are not refunding your amount. Again i send the email to customer care on 14th Nov and requested to resolve the complaint as i lost interest on rs 90000 from past three months. I surprised that they again written back to me that we debited the amount to HDFC credit card and showing in your HDFC Credit card which in actual i dont have such credit card account. Request to take up with bank and help to get refund of Rs 90, 000 which no one listening since three months.
              +1 photos
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 18, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                K
                Ketan khade
                Nov 18, 2021
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                Address: WALUJ AURANGABAD

                ICICI Bank - ecsrtnchg charges for icici account My account got debited with 590 as ECSRTNCHG. This is the first time this charge is being levied. I understand it has something to do with an EMI on a debit card but I have undertaken no such activity in... National Consumer Helpline India helpline redressal empowerment Advisories power Tips complaint board. complaint email id complaints tamilnadu www complaints new complaint online complaint against company complaint format.

                Ketan khade
                Dec 25, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 18, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (739269) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  K
                  kkgupta1508
                  Nov 17, 2021
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                  Hello
                  This is Krishna Kumar Gupta
                  i have applied for ICICI Credit Card and provided My personal Email Id: [protected]@gmail.com for communication but all the emails are landing into my office's email id which creates problems for me, I want them on my personal id. I have requested through office Email id to send all the communication on my personal id instead of office’s id but the same is not fixed till date.
                  Kindly do concern about it.
                  Ph: [protected]
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (739262) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    P
                    Preethi HR
                    Nov 17, 2021
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                    Hi,

                    Date of incident: 01/05/2021 - 17/11/2021

                    Description: I have been using ICICI savings account from past 5 years. From May 2021, I see that I have been charged for not maintaining minimum balance in savings account. Till now I have been charged with 3300 INR without any notification.

                    Desirable resolution: Please refund the amount deducted from my account without any notification.

                    Thanks,
                    Preethi H.R
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (739261) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      V
                      vaibhav.shaharwale
                      from Aurangabad, Maharashtra
                      Nov 16, 2021
                      Resolved
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                      Resolved

                      Am an icici bank customer. Today 16-11-21 ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. This happens twice in last 3 months.Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is vaibhav.[protected]@outlook.com

                      Thanks & regards,
                      Vaibhav
                      +1 photos
                      Jan 8, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 17, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        seema sanwal
                        Nov 16, 2021
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                        Resolved

                        Hi Team,

                        Amazon initiated my refund on 9th November but still not credited to my account. My refund reference no is[protected] this was provided by Amazon to me.
                        +1 photos
                        Dec 26, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 17, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (735895) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          M
                          Mustafa Ali2210
                          Nov 16, 2021
                          Resolved
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                          Resolved

                          I have applied for home loan on 14 Nov 2021 on internet banking. the home loan approval letter received by me a, after submitting the detail of required location, a Rs of 3717 has been paid by me. No bank customer care contact with me within one day working day. i physically visitied the nearest bank of my town Faridabad.

                          Bank rep told me that Sir we don't give the location you mentioned. Please contacted with customer care for further refund. After trying so many calls, no one told me the refund process. You are requested to please help me
                          Nov 16, 2021
                          Complaint marked as Resolved 
                          NO complaint was resolved till dtated
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 17, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (735914) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            M
                            Mubby
                            from Bidar, Karnataka
                            Nov 16, 2021
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                            I have not booked expression card yet rs 588 were deducted from my account, I want my money to be refunded immediately.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (733924) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Ravichandra2609
                              from Mysore, Karnataka
                              Nov 16, 2021
                              Resolved
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                              Resolved

                              Credit Card closed but showing in Cibil

                              My 3 Credit Card closed a year ago of ICICI Bank but also showing in my cibil. Being a big institution after closing a year ago but also they have not sent the report to cibil. Every month it is showing in my cibil due to that i am unable to apply for any loan as it is showing its credit value in my cibil...
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                              vikramadityasinh
                              from Anand, Gujarat
                              Nov 16, 2021
                              Resolved
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                              Resolved

                              I have booked flight ticket through Make My Trip.com on 15/11/2021 from Ahmedabad to Goa Round Trip. The amount of Rs.15322/- has been deducted from my creditcard. But booking was not confirmed. I have earlier contacted ICICI customer care and MMT customer care. But no have replied me properly. Please look into the matter and shortout my issue.
                              My Credit Card No. is [protected].
                              Dec 19, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 18, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Pakkhi06
                                from Delhi, Delhi
                                Nov 16, 2021
                                Resolved
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                                Resolved

                                Address: Delhi

                                Want to 10 yeres old car loan settlement.
                                Dec 27, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 16, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (732960) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  atul viplav
                                  Nov 15, 2021
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                                  Account number[protected].I am using icici credit card which was upgraded to Amazon card and now I have two cared with different number having saw limit of 25000. Now while making payment I have made payment of 1000 rs which was not updated on the card and late fine is levied .now as per history I have never missed my payment so I tried calling icici but after waiting for 30 mins for the charged call no response was there a girl received the call and then the call was disconnected.i marked mail for the same but no response yet.
                                  Please look into the same
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    atul viplav
                                    Nov 15, 2021
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                                    Account number[protected] under name of Atul Viplav As I am using icici Amazon card but in my app two cards are reflecting and I have made the payment on card for 1000 rs but due to some issue it was updated on different card and now late fine is levied of 750rs. I am using this care from past 3 years and there is no single late fine or any due which is missed .so Please reverse my amount so that I can pay the rest amount .I have done calls to icici and waiting time was 30 miny and call got disconnected without conversation also mail is marked from my registered mail id but still no revert is there.i am frustrated with the response of icici
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (731222) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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