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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
Complaints 23793
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ICICI Bank reviews & complaints page 173

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M
madhu gurnani
Mar 29, 2022
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I am Madhu Gurnani, I have been with icici bank since 2015. This year 2022 826/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account on 28 March 2022. DMC/ DP CHGS TILL FEB-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
May 1, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 30, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02sxd) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    D
    Darylicicidirect.com
    Mar 29, 2022
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    Address: ICICIDIRECT.COM GOA, INDIA

    Dear Sir / Madam,

    With reference to my trading account with ICICIDIRECT.COM Goa, INDIA I request your assistance.
    I have written to ICICI Direct.com in response to an email i received on 25th February 2022 from a person Ms S Sangeetha who mentioned she is my relationship manager and will be assisting me with the services offered by ICICIDIRECT.COM and to contact on the numbers provided,[protected] &[protected] or "reply to this email ([protected]@icicidirect.com)".
    I replied to S Sangeetha' email on the very same day and on the email and followed up again on 12th and 13th March. I even called her from my registered mobile number to her mobile numner but there was no answer nor call back, I later sent whatsapp message requesting to contact me as i require assistance.

    I'm extremely disappointed with the lax attitude and lack of seriouseness, and ignoring my communication and request for help. Irresponsible customer service.

    Kind regards,
    Salvador Daryl Joseph Fernandes
    ICICI Bank customer support has been notified about the posted complaint.
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      S
      Sathya Venkata
      Mar 29, 2022
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      We had reached the bank by 12:30 they had kept us awaited for 2 hours and at last they are saying we wanted stopped the service we won't take care of you you should leave the bank they are saying.
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,
      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02qqh) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        P
        prakash chandra agrawala
        Mar 29, 2022
        Resolved
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        Resolved

        Address: 163, Backbay Reclamation, Mumbai 400020

        Dear Sir,

        We have not received the payment of ASHIRWAD DEEP DISCOUNT BOND OF RS. 2 LAC which is maturing on 15 July 2021 bond details are as follows:

        bondholder No. 1229-986
        Name: SUDEEP KUMAR JAIN
        Bondholder(s): SHASHI JAIN
        No. of Bonds: ONE
        Distinctive No.[protected]

        Please let me now the how to get the payment and contact details.

        Thanking You

        Regards
        Sudeep kumar Jain
        Add:- 18, Shyam Vihar, Shivajee Puram Sector 14, Indra Nagar, Lucknow, G.P, Uttar Pradesh - 226001
        May 11, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Mar 29, 2022
        Updated by prakash chandra agrawala
        We have attaching the Bond Certificate photo as below.

        Verified Support
        Mar 29, 2022
        ICICI Bank Customer Care's response
        Dear Customer,
        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02qsv) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          P
          Poulami26
          from Kolkata, West Bengal
          Mar 29, 2022
          Resolved
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          Address: India

          On 25th March, an amount of 619.50 was deducted from my account ending with 6842 owing to DP Charges. I have never used ICICI Demat Account, nor have I bought or sold any shares till date through ICICI Demat Account. Why has the amount gotten dedicated? I demand immediate refund of the deducted amount. My bank Account number is[protected] and the Transaction ID is S63966014. During my Salary Account opening back 2018, ICIC people gave me two ICICI Direct Cards (ARN [protected] and ARN [protected]). But I HAVE NOT USED THEM TILL DATE. Refund me the amount immediately.
          Apr 29, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Mar 29, 2022
          Updated by Poulami26
          Transaction Description is DMC/IN[protected] DP CHGS TILL FEB-22
          Mar 29, 2022
          Updated by Poulami26
          This is not resolved. I have not activated my DEMAT Account, nor was I notified about any charges. Need Immediate Refund.

          Verified Support
          Mar 29, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            D
            DhinakaranMohan
            from Chennai, Tamil Nadu
            Mar 29, 2022
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            Address: Plot No - 51, Flat No - G2, VGN Platina, Ambigai Nagar, Ayappakkam

            Hi

            Iam not using demat account with ICICI bank so far
            but the amount 826 debited from my icici bank account, not sure why they deducted from my savings account, since I never logged in the demat account
            Please revert and pay the money back to my icici acccount as soos as possible

            thanks
            Dhinakaran
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,
            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (DhinakaranMohan) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              C
              Chethan H V
              from Bengaluru, Karnataka
              Mar 28, 2022
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              Auto debit payment is not happening but amount is debited in my account i already lost above 2000 by the same thing
              28/03/2022 ECSRTNCHGS260322_SR[protected] Dr. 590.00
              like this 4 times happens amount is not return again please do something for this
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02qsy) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                ashlp2904
                from Pune, Maharashtra
                Mar 28, 2022
                Resolved
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                Resolved

                Date: 28 March, 2022
                Bank Name: ICICI BANK
                I want to know how without any prior notice or intimation my money has been deducted under the transaction remarks "DMC/****************** DP CHGS TILL FEB-22".
                I don't have DMAT account or any DMAT credentials for ICICI Bank.
                I need justice why this has been done and need my money back.
                May 6, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 29, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02qpj) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  H
                  Hritisha Shukla
                  Mar 28, 2022
                  Resolved
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                  Resolved

                  A dcardfee of 706.82 was charged for my account[protected], i want to redeem this amount as it was charged for no reason and j was not informed about this ever. Contact-[protected], Hritisha Shukla
                  Apr 29, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 29, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    P
                    Pallavi Khaitan
                    Mar 28, 2022
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                    My parents opened a PPF account on my behalf when I was a minor. Now that I have turned into a major, the PPF account is not getting linked to my savings account. I have visited the bank several times but they are not helping me out. I am 22 years old and my account is debit freezed.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02pa0) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      T
                      tranny
                      Mar 28, 2022
                      Resolved
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                      Resolved

                      In my opinion any company which does illegal things such as disable cash withdrawals from most of its branches, like how ICICI bank has done in Pune as per my experience is going to backfire as we the customers will lose trust. I have lost trust in this bank and have started withdrawing all my money from it. I advise everyone to do the same.
                      Apr 28, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 28, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02pak) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        B
                        Bangar Raju T
                        Mar 28, 2022
                        Resolved
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                        Resolved

                        Address: EWS 476, Phase-1, KPHB road no2

                        Myself Bangar Raju T,

                        I have been with icici bank since 2016. Each year 826/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till FEB-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
                        May 9, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 28, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02par) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          K
                          kanchan kakkar
                          Mar 28, 2022
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                          I have a Demat account in ICICI bank for 2 years now. When I checked my bank transactions and I found that there is one debit transaction 'IN[protected] DP CHGS TILL FEB-22'---- INR 679.38'. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,
                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02os0) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            Sarika Devpunje
                            Mar 28, 2022
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                            I am Sarika Devpunje. 826.00 Rupees has been deducted from my account as DP CH GS TILL FEB-22) DP charges on

                            25 March 2022. I have never activated and used my Demat account till now.
                            I need my money back immediately.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,
                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02os7) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              Atif93890
                              from Hyderabad, Andhra Pradesh
                              Mar 27, 2022
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                              I don't know why icici bank took 558 rs from my account without any prior information about this deduction. There are no additional services opt on this account. I request them to return my money back.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02ng9) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                P
                                pravinvg80
                                Mar 27, 2022
                                Resolved
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                                Resolved

                                Address: Pune

                                I have never used my Demat account. I even told customer care to close my Demat account. At the time of opening account, I was told that it is free with salary account and no charges applied. However I never used that account, asked representative to close it. But bank is charging me yearly Rs 826 since 2014.

                                My ICICI account number is[protected]. Please refund my all the money till today.
                                May 9, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 28, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  Anamikaleo
                                  Mar 27, 2022
                                  Resolved
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                                  Resolved

                                  There is a deduction of ₹757 as DP Charges. There is no stock trade in my account for the last seven months how come this deduction is made. Hoping to resolve this soon and get my money back.
                                  May 2, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 28, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Hi Team,

                                  I have not received any calls or emails from you regarding this issue. It has been more than 8 days since the complaint was updated. Looking forward to a quick solution from your end.

                                  Kindly call or provide a customer care number. The one given over google doesn't help.

                                  Regards,
                                  Anamika Yadav
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                                    S
                                    Shachibushan
                                    from Imphal, Manipur
                                    Mar 26, 2022
                                    Resolved
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                                    Resolved

                                    Address: Imphal,Manipur

                                    I am the a/c holder of icici bank from last 4 years, they have charged 588.82 under this category dcardfee1114MAR22-FEB23+GST
                                    I am not aware what type of charges are these.
                                    They never informed me regarding these charges either by email or by letter.
                                    Who has given right to icici bank to deduct the money without informing us.
                                    Because we kept the money in bank that give right to bank that they can do anything whatever they want.

                                    There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c. Same happend in last 2, 3 years back again it happen.

                                    A/c no:[protected]
                                    May 6, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 28, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    It has been almost a year, but I didn't get any information from your officials. I am sorry I will not used that account anymore. Thank you for your time.
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                                      A
                                      Amit.arora0004
                                      from Pathankot, Punjab
                                      Mar 26, 2022
                                      Resolved
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                                      Resolved

                                      Icici opened my demat account stating this is a lifetime free account and no charges will be charged in future. I did not know anything about investing in stocks and never logged in to the account as well. Now they charge, INR 826 from my debit account which is truly unjust., Recently they charge on 25 march There was no notification that such charges will be deducted from my account.
                                      Now they are stating me to go to nearest branch and close the account which they opened without any signature or documents taken specifically for opening demat/trading account.
                                      ICICI representatives cheat by opening accounts like this and then later on charge customers. At least, they should have the courtesy of notifying customers. I would like them to refund the deducted amount and not treat other innocent customers the same way
                                      May 7, 2022
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 28, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02pa1) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        S
                                        Sudhakarnagidi
                                        Mar 26, 2022
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                                        On 10.03.2022 at 18:32 one fraud call came to my mobile my credit card dispute the amount off INR 50775 to the dreamplug technology so iam black the card of confirmation call and also complaint in ICICI Bank branch in mankammathota karimnagar and also showing the avidance of dispute transaction still not solved my problem.
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Mar 28, 2022
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02pal) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Mar 29, 2022
                                        Updated by Sudhakarnagidi
                                        Please solve problem
                                        Apr 12, 2022
                                        Updated by Sudhakarnagidi
                                        Please solve my problem
                                        Please solve my problem
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