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3.3
Updated: Feb 2, 2026
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14308
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ICICI Bank reviews & complaints page 185

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G
Geethu Agarwal.
Oct 16, 2021
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Hello,
I’ve been charged for Rs. 2, 680 from my account for some particular credit card account which I do not even have on 11th of October 2021. I DO NOT HAVE ANY CREDIT CARD IN ICICI BANK. After talking to the executives through phone banking, they transferred to n number of departments and one of the team told me that it has been wrongly charged and will refund me the amount. It has been three days and I still haven’t received the amount back. I contacted the team again today that is 16th of October 2021 but, they are still transferring me to each other but aren’t providing any resolutions. Some of the executives even disconnected my call thrice while asking me to be on hold. I just want my amount to be refunded back to the account as soon as possible.
Hoping for a positive response from your end.

Thanks and regards,
Geethu Shigrewal.
ICICI Bank customer support has been notified about the posted complaint.
View replies
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (635453) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    _VarunShetty_
    Oct 15, 2021
    Resolved
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    Resolved

    Address: Navi Mumbai

    I had applied for PARAS IPO of amount Rs.14875 with the help o[censored]pi mandate using imobile app. Since i didn't receive the allotment, my mandate end was supposed to be 07/10/2021. Today is 15/10/2021 and the mandate's still active and amount is blocked. I've tried reaching out to almost every single customer care number who just end the call by saying please contact the receiver of the amount, but it is quite clear that the amount is blocked on my side (ICICI). I reached out to my home branch, they asked me to write a letter, which i did, but didn't receive any response yet. Please help me with the issue.
    Nov 19, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 16, 2021
    ICICI Bank Customer Care's response     Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (636303) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      A
      Arzoo Firdos
      Oct 15, 2021
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      Resolved

      An amount deducted from my bank account named Arzoo Firdos.

      Rs 590 has been deducted from my account twice on 12th October against nach-ad-rtn-chrgn~of bnk

      Let me know why you charging this amount from my account. What this is charge for?

      Kindly refund my money otherwise i will file a compliant in consumer forum.
      Thanks & regards
      Nov 28, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Oct 16, 2021
      ICICI Bank Customer Care's response       Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (636238) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        N
        nnpointud
        Oct 15, 2021
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        I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my Curent a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap


        My a/c number:[protected]
        One assist id number: [protected]

        Make sure to deactivate this plan asap, if not.. I will complaint against this in Consumer court . Thanks
        MATIUR RAHAMAN
        ICICI Bank customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (636188) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          A
          amit verma05
          from Lucknow, Uttar Pradesh
          Oct 14, 2021
          Resolved
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          Resolved

          I have applied for personal loan in ICICI bank they have transferred loan amount without my consent their representatives kept me in dark about ROI and taken my video kyc by saying that after this they can confirm my ROI when i got the link of e mandate i deniedto approve that, despite of this they disbeserd loan amount into my account .
          my loan RM is Stuti Manglik (stuti.[protected]@icicibank.com)
          my Personal Loan Application EP[protected].
          i am very hares by this behaviour of bank, please help me in this issue.
          Regards
          Amit verma
          [protected]
          Nov 15, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Oct 15, 2021
          ICICI Bank Customer Care's response           Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            B
            BhushanR
            Oct 14, 2021
            Resolved
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            Resolved

            Yesterday, Rs.1899 was deducted from my bank account with any permission of mine. It stated that the amount was deducted for some policy of theirs. I don't wish any of those policies and request my refund as soon as possible.
            Nov 16, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 15, 2021
            ICICI Bank Customer Care's response             Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Sahid001
              from Kolkata, West Bengal
              Oct 14, 2021
              Resolved
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              Resolved

              Refund initiated Myntra but not receive

              Sir
              I have ordered a Product "Calvin Klein Jeans Men Black Solid Sweatshirt" on 01/10/2021 and the price of the product Rs 2, 186.21.it was to be received on 02/10/2021.But I have not receive my refund.
              Myntra initiated the refund on 03/10/2021 and it was expected to come on 10/10/2021 to 13/10/2021.
              Myntra gave me the reference id 74163261277033256093066 but the ICICI bank has still not credited my money.
              br...
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              A
              Abhay Uniyal
              Oct 14, 2021
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              Address: India
              Website: Icici bank

              I've charged 502 Rs from ICICI Bank without my knowledge.
              I kept it cause of something important and they just deducted it without any prior notice they made Account zero and charging for minimum bal. You're not even leaving 500 bucks how can i put more.
              ICICI Bank customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (631084) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                P
                priyanka Manikandan
                Oct 14, 2021
                Resolved
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                Resolved

                Amount "NOT" credited to my savings account after my Iwish account closure. I have called many times since 27th of September month after closing my iwish account but in spite of all my calls, escalations. They said amount will be credited to your account in 2 or 3 working days but I am not getting my money credited to my own account. No ICICI Manager or Officer owe the responsibility or giving me assurance of the amount. Please consider this as an urgent issue and do the needful!!
                Nov 19, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 15, 2021
                ICICI Bank Customer Care's response                 Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (633247) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  K
                  Kalim59
                  from Macherla, Andhra Pradesh
                  Oct 14, 2021
                  Resolved
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                  Resolved

                  Address: 5-5-849 jahangir nagar colony check post l b nagar

                  ECSRTNCHGS101021_SR78193589

                  My amount has bee deducted as the above sr number I have not activated to any services from there end I need my refund so do the needful

                  My salary is around 5k they are debating the amount 800 how can I survive
                  Nov 28, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 15, 2021
                  ICICI Bank Customer Care's response                   Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    M
                    Mahesh1116
                    from Rayachoti, Andhra Pradesh
                    Oct 14, 2021
                    Resolved
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                    ICICI bank is forcibly issuing an upgraded debit card during my account creation. On the name of debit card upgrade twice IAM charged Rs.588.
                    Accno.[protected]

                    ICICI bank I swear now and never in future will go for any debit card upgrade and credit card.

                    If you are really concerned of your customer and not on profit generation cancel debit card upgrade and refund the deductions.
                    Nov 19, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 15, 2021
                    ICICI Bank Customer Care's response                     Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      V
                      Veerangouda Patil
                      Oct 14, 2021
                      Resolved
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                      Resolved

                      I have followed up 100 times with customer care and I know the processes is automated this last year for processing the claim by NHB which can be monitored online. But however due to the negligence of the bank representative the address details were not in filled in correctly and it got rejected ( Address as village mentioned) 2nd time the name was mismatch with aadhar and other proof which was again the mistake of bank rep!!!
                      Now it's been 3yrs I have applied for subsidy claim under PMAY and they just state it is pending with NHB, I want to raise a pmo grievance on this, please help.
                      [protected]@yahoo.com
                      [protected]
                      LBBNG[protected] LOAN NUMBER.
                      Nov 18, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 15, 2021
                      ICICI Bank Customer Care's response                       Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        V
                        Vidyashreeg
                        Oct 13, 2021
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                        Hello, I have an account with ICICI Bank and there was no obligation of minimum balance required for my account.Yesterday 622.10 rupees was deducted from my account under the MAB chgs, without even notifying me or sending me a message for the deduction . I thought that i might have bought something and forgot about it but in the statement today i received, it displayed that i have been charged for something spelt as MAB chgs . It have never happened before and at the time of opening my account i was not made aware of any such charges, so why am i charged of something which i was not made aware of in advance . Please look into the matter and help me in getting a refund of my money as soon as possible
                        ICICI Bank customer support has been notified about the posted complaint.
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                          K
                          Karthikey_kp
                          from Raebareli, Uttar Pradesh
                          Oct 13, 2021
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                          Credit card fraud happened on 1st October 2021. Fraudster name Ravi Verma and mobile number is[protected] which is still active and responding. Bank is not helping even after complaining the same day.

                          Lost 8852 INR
                          ICICI Bank customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (631067) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            N
                            Nishant Chandan
                            Oct 13, 2021
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                            Resolved

                            Address: Brahmapura, Patnagarh, Bolangir, Odisha

                            Hello,
                            My account has been debited with an amount 504rs wrongfully. The transaction id is ECSRTNCHGS081021_SR[protected] And account no:[protected].
                            I demand for a full refund at earliest.
                            Regards
                            Nov 23, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 15, 2021
                            ICICI Bank Customer Care's response                             Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (633245) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              Atul Thorat 8877
                              from Pune, Maharashtra
                              Oct 13, 2021
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                              Address: ICICI BANK

                              From Apr month my account is debited for MABchgs chnages i loss total 2884.31 we want this amount in my account.

                              Below are the charges details,

                              date Debit description Amount
                              [protected] MABchgs -Feb21+GST 568.14
                              [protected] MABchgs -Mar21+GST 345.41
                              [protected] MABchgs -Apr21+GST 463.24
                              12/7/2021 MABchgs -Jun21+GST 29.98
                              11/8/2021 MABchgs -Jul21+GST 616.17
                              16-9-21 MABchgs -Aug21+GST 525.56
                              13-10-21 MABchgs -Sep21+GST 335.81
                              ICICI Bank customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (629219) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                Shivangee Shrivastava
                                Oct 13, 2021
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                                Resolved

                                Refund for payment debited

                                Dear Sir,
                                This is to inform you that on 8th October 2021, 18:32 hrs I had made a payment of Rs20, 000 to shoolini university of biotechnology and management sciences using eazypay -icici portal . However the computer screen flashed that the transaction may not be successful but I received a message from my bank ( idbi bank) that the amount has been deducted. The university too has not received the payment. I request you to please...
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                                karansofat89
                                from Mumbai, Maharashtra
                                Oct 13, 2021
                                Resolved
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                                Resolved

                                Address: mumbai

                                Hi

                                I missed my debit card emi and called the customer care he suggested me to pay the emi on

                                Ccpay.[protected]@icici

                                I paid emi amount on the above upi but it is not reflected on the emi account.

                                I agian called the customer care he said you paid emi on wrong upi.Actuall upi is

                                Ccpay.[protected]@icici

                                The payment done on 8oct, amount is 25113.

                                RRN no.[protected]
                                Account no:[protected]
                                Mobile:[protected]

                                I visited to the branch, branch manager said contact with customer care and customer care said go to the branch.
                                Oct 13, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 13, 2021
                                ICICI Bank Customer Care's response                                 Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  aresisrinu
                                  from Hyderabad, Telangana
                                  Oct 13, 2021
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                                  Fastag recharge

                                  Hi I have recharge FASTAG..Amount is debited in my account..but not credited in Fastag..
                                  Vehicle no: AP09CM3645.
                                  Phno: [protected]...
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                                  saran.
                                  Oct 12, 2021
                                  Resolved
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                                  Resolved

                                  Hi, seen lot of complaints in Google . 1899rs has been debited today .. seems like you are playing in every ones life ... How can these happen . Something wrong . Kinldy return back my money . Seems like theft .
                                  Nov 19, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 15, 2021
                                  ICICI Bank Customer Care's response                                   Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (631060) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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