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Updated: Feb 2, 2026
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ICICI Bank reviews & complaints page 191

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J
Jellella
from Jangaon, Andhra Pradesh
Sep 30, 2021
Resolved
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Address: Jangaon

Today I got a mail saying keep sufficient balance in your account for fee towards Expressions Debit Card which I didn't request.
As I already have a Debit Card I don't need Expressions Debit Card.
Please cancel it.
Oct 31, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Sep 30, 2021
ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    A
    abr876
    from Gurgaon, Haryana
    Sep 30, 2021
    Resolved
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    Address: 5-94/299 Road8 Phase2, Srujana Laxmi Nagar Patelguda GP

    Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.
    I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

    Please stop all these.

    Baja finansrv is the biggest mistake in my life.
    how can they charges amount like a theif.
    Nov 1, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 30, 2021
    ICICI Bank Customer Care's response     Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (567834) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      D
      drujoshi
      from Vadodara, Gujarat
      Sep 30, 2021
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      Address: 90, Sharad Nagar Society Near Geb Tarsali

      826.00 rupees has been deducted from my account as DMC DP CHRGS TILL Aug-21

      I was informed it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with ICICI

      This is completely unacceptable and please refund my amount
      ICICI Bank customer support has been notified about the posted complaint.
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      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (567798) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Reply
      drujoshi's [Complaint's author] reply, Nov 30, 2021
      In that case what will be your Email ID ?

      I tried this [protected]@icicibank.com, but it failed
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        A
        avinashsharma2021
        Sep 30, 2021
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        They have zeroed my account without prior intimation they have deducted 266 till now and i am sure they will deduct further more if balance updated.
        They are deducting without prior intimation.
        Even if we are liable to pay then also they should inform.
        They just their write code words for what they have deducted
        I didnt get what is dmc dps charges.
        This is pure looting.
        One side government is saying put your money into bank and other side they are seizing the money without prior notice.
        ICICI Bank customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (567758) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          B
          Bhadage
          from Silvassa, Dadra and Nagar Haveli
          Sep 30, 2021
          Resolved
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          Resolved

          There was an unauthorised/unapproved transaction from my account to VSI*WWW MONEY.
          How did this transaction happen without any OTP.

          Dear Customer, transaction of INR 999.00 done on ICICI Bank Account XX642 on 30-Sep-21. Info: VSI*WWW MONEY. The Available Balance is INR ********. Call on 18002662 for dispute or SMS BLOCK 642 to [protected] .
          Nov 4, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Sep 30, 2021
          ICICI Bank Customer Care's response           Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (567754) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            Y
            Yuva Rana
            Sep 30, 2021
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            Address: Infosys Pocharam Hyderabad

            Hi Team,
            I was told there would be no charges for Demat account while opening the account and now without even giving an intimation or message on the registered mobile number Rs.826 was deducted from my account. This is completely unacceptable.
            Kindly look into it.
            Thanks,
            Rana
            ICICI Bank customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (567747) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              A
              Ashish Balodia
              from Jaipur, Rajasthan
              Sep 30, 2021
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              I am Ashish Balodia, an amount of 619.50 rupees has been deducted from my account in the name of dp chgs till aug 2021 on 29/09/2021

              I have never activated and used my demat account. There was no prior notice of deduction and i haven't received any deduction message.

              I need my money back and am ready to complain anywhere else if needed.
              Please Solve the problem
              ICICI Bank customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (567740) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                Q
                quassar
                from Ahmedabad, Gujarat
                Sep 30, 2021
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                Debit card not delivered

                Address: ahmedabad, gujarat

                Hi Team,
                I ordered my new debit card. That debit card delivery agency is "DELHIVERY". Everyday I get message courier is out for delivery, but its not delivered. Its been 4 days....
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                K
                kaush16
                from Bangalore, Karnataka
                Sep 30, 2021
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                Dear ICICI Bank,

                590 rs dedicated from my savings account I really don't know which purpose its deducted

                May i know the reason why its deducted

                Transaction Details:
                NACH_AD_RTN_CHRG_Of Bnk BFLo-24SEP21-52f212f-12193

                Regrading this already sent an email.
                Please check and do the needful
                ICICI Bank customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (567792) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  D
                  Dev Shankhwar
                  Sep 29, 2021
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                  Address: 113A Kh No-63/14 Baba Haridas Nagar D block Bahadurgarh road Najafgarh New Delhi 110043

                  I am Devendra Kumar 826.00 Rupees has been deducted from my account as "DMC/IN[protected] DP CHGS TILL AUG-21" charges on

                  29-Sep-2021. I have never activated and used my Demat account till now. There was no prior notice. I haven't received any deduction

                  message to my mobile. I need justice and my money back immediately. My Account Number is[protected]
                  Ph No-[protected]
                  [protected]@gmail.com
                  ICICI Bank customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (567786) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    G
                    ghosh4189
                    from Kolkata, West Bengal
                    Sep 29, 2021
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                    I have opened my demat account with icicidirect during 2017 and bank representative told during that time "this demat account will be lifetime free and no AMC/other charges will be charged in future as I am having salary account in the bank".
                    Now on 28-Sep-21, they have auto deducted INR 826 from my savings account as DP charge. Now, this is a case of clear misinformation and cheating from bank's side.
                    I need proper justification and also refund of my money.
                    I am a 10+ years old customer to the bank but they have lost all trust now.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      P
                      poojakush_1402
                      from Pune, Maharashtra
                      Sep 29, 2021
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                      Address: 301-C 33 keshav kunj society, keshav nagar, mundwa, Pune, MH

                      I am Pooja, an amount of 826.00 rupees has been deducted from my account in the name of 'dp chgs till aug-21'

                      I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.
                      I need my money back and am ready to complain anywhere else if needed.
                      ICICI Bank customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (567779) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        R
                        Rakesh Mallya
                        from Powai, Maharashtra
                        Sep 29, 2021
                        Resolved
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                        I am Rakesh Mallya, ICICI Bank account holder.

                        There is a transaction of Rs 826 debited from my account in the name of DMC/****/ DP CHGS till Aug 21 on 29 Sep 2021.

                        I have never used my demat account.There was no prior notice of deduction and i haven't received any deduction message.

                        I need my money back.

                        Rakesh
                        Oct 31, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 30, 2021
                        ICICI Bank Customer Care's response                         Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (567770) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          shiv49
                          Sep 29, 2021
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                          I have a Demat account in ICICI bank for more than 5 years now. As I checked my bank transactions and I found that there are two debit transaction 'DMC/[protected] DP CHGS TILL AUG-21'---- INR 628.07' on 29-Sept-2021 and DMC/[protected] DP CHGS Till MAR-21 --- INR344.17. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and why to charge now, after so many years. This is My ICICI account number[protected]. This is completely unacceptable and please refund my amount.
                          ICICI Bank customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (565908) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Reply
                          Hi, in addition to above, again an additional amount of Rs. 197.93 has been deducted today for DP CHGS TILL AUG-21.
                          Reply
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                            S
                            Subhendu29
                            from Bhubaneswar, Odisha
                            Sep 29, 2021
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                            Multiple times within a month, amount has been deducted from the account with "NACH_AD_RTN_CHRG". What is this charge and why is this being deducted multiple times in a month?
                            ICICI Bank customer support has been notified about the posted complaint.
                            View replies
                            Also if I understand correctly from the various FAQs shared, this charge is deducted if there is not sufficient funds for auto debit of ICICI PRU insurance. But my concern is that I had already paid the premium amount in advance prior to the due date. Then why was auto debit enabled and this charge deducted?
                            Reply
                            Team, haven't received any resolution or update till now. Kindly help in resolving this.
                            Reply
                            I still haven't received any resolution or response on this.
                            Reply
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                              P
                              Prasad 574157
                              Sep 29, 2021
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                              I don't need this Wallet Assist plan on my ICICI card. Please deactivate this plan.

                              Make sure to deactivate this plan asap. If not, I will complaint against this in consumer court. Thanks

                              Icici SB account no.[protected]
                              ICICI Bank customer support has been notified about the posted complaint.
                              View replies
                              Please deactivate wallet assist plan from my credit card also
                              Reply
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (567765) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                V
                                Vinsun7
                                Sep 29, 2021
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                                This mail I am writing with respect to ipo refund/unblock amount for Glenmark ipo. I had applied for Glenmark ipo but didn't get the allotment and refund/unblocking is pending from Icici bank. Can you please unblock ipo bidding Amount.

                                Contact Details: [protected]
                                ICICI Bank customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (565604) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Reply
                                Vinsun7's [Complaint's author] reply, Oct 1, 2021
                                I am not able to see your contact details as it is showing as [email protected]. Can you contact me over email [email protected]
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                                  B
                                  Biggod
                                  from Hosur, Tamil Nadu
                                  Sep 29, 2021
                                  Resolved
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                                  Resolved

                                  Amount deducted as "CashTxnChgs-Branch-Aug21+GST"

                                  Address: Hosur

                                  Hi,

                                  I am icici account holder, Spetember'29th 2021 my account got deducted as "CashTxnChgs-Branch-Aug21+GST" charges.

                                  I didn't receive any message or alert from you when I checked my account statement. I came to know about this. I am disappointed with this kind of behavior about not informing the customer. I am still confused about this deduction....
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                                  D
                                  D Rajesh Kumar
                                  from Hyderabad, Telangana
                                  Sep 29, 2021
                                  Resolved
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                                  Resolved

                                  Forwarding of IT Certificate provisional

                                  Address: Hyderabad

                                  I am not able to download with the details the certificate for IT provisional. and no response from the website. Atleast like earlier easy procedure on the web page directly can be provided for IT certificates of Home loan....
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                                  K
                                  kazmeen Maknojia
                                  Sep 29, 2021
                                  Resolved
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                                  Resolved

                                  Rs 590 has been deducted from my account on[protected] against NACH_AD_RTN_CHRG~ADBLDESK ~26AUG20~a352ebd~BSEOTMAC

                                  Let me know why you charging this amount from my account. What this is charge for?

                                  I have done multiple complaints even though no one get back to us.

                                  Kindly refund my money otherwise i will file a compliant in consumer forum....
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