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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 197

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A
aaina1988
Sep 7, 2021
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Address: Delhi

This is with reference to my ICICI Loan Account No. LPDEL[protected]. I have missed my EMI's due to pregnancy and also requested to provide some moratorium period but they does not heed to my request. Now even after my loan completion period it is still showing outstanding. My Loan amount is Rs. 100000/- tenure for 48 months, EMI Amount Rs. 2795. It is completed on 05.08.2021 But still my EMIs are shown as outstanding and tenure is showing as 52 months, 5 months extra EMI for not paying EMI of 6 months. Penalty Charges 5x2795 = Rs. 13975/-. I have also raised the request for waive off for some charges but did not do anything and even did not generate SRN no. of second level complaint.
+3 photos
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Sep 07, 2021
ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (499648) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Sep 11, 2021
Updated by aaina1988 As per your mail, I understand about the charges, but charges which I am talking about are that, I have paid most of my EMI's through NEFT, screenshot of which are also shared with the bank executives, as my Account from which EMI is debited is not operational. I clearly told this to the officials whenever they call. But even after the paying the EMI's on due date charges are still levied. I changed my EMI bank account after knowing about that. Bank officials told me that these charges will be waived off at the time of completion of loan period, but its not yet done.

Please clarify on the same.
Sep 14, 2021
Updated by aaina1988 Dear Mr. Tanay,

As per your mail, wherein you have mentioned I have applied for Moratorium for the month of March to May 2020, I would like clarify that I haven't applied for any Moratorium during this period.

As, I have clearly mentioned in my previous mails also that I have applied for Moratorium due to my Pregnancy during in July 2018 but it was not allowed to me even after my so my requests. But after that whenever I got funds I repay the amount through NEFT not being directly deducted from the bank, but still charges are levied as non payment and cheque bounce charges not because I have applied for Moratorium of Covid, which I never applied.

I request you to please reconsider the matter again.

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Excessive late Payment Charges - Comment #3892402 - Image #0
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    Santosh Bobade
    Sep 7, 2021
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    Whenever I deposit money in my icici account, within a day or so i can see MULTIPLE DEBIT transactions of INR 590 gets executed with the transaction code as 'ecsrtnchgs040920_sr*******'

    I have been charged a sum of INR 10K+ in last 1 year. I am unable to understand what is going on and how many more times this will keep deducting money from my account. None of the customer care numbers are working and i am unable to report this issue to anyone.
    Oct 9, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 08, 2021
    ICICI Bank Customer Care's response     Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (499594) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      K
      Khel Khel Mein
      Sep 7, 2021
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      There is an unauthorised deduction of Rs. 999 by VSI/www.moneyco from my bank account. I have not approved it nor have received any OTP for the same.

      Kindly look into the matter
      Oct 12, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Sep 08, 2021
      ICICI Bank Customer Care's response       Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (499597) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        Sandosh Chandran
        Sep 6, 2021
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        Resolved

        Address: 230 E/1, Sarkar Thoppu, Tindivanam, Villupuram District 604001

        Dear Team
        I applied for amazon pay icici credit card the application is processed and the card was dispatched in blue dart.. But the delivery manager just called once and reported like the address is wrong. I decided to contact the customer card of icici.. But u guys want my account number or card number. How am i supposed to know to card number if i didn't receive the card.. Please contact me for a redispatch of the card.. plz do the needful.
        (Note: it happened 3yrs back now I need my card, I tried many ways but all are asking card number, how I am supposed to know card number, card last 4 digits "3003")
        Thanks & Regards
        C Santhosh Kumar
        Mob: [protected]
        [protected]@gmail.com
        Oct 12, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 08, 2021
        ICICI Bank Customer Care's response         Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          D
          Dharini30
          Sep 6, 2021
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          There were two transactions recorded on 23 Aug 2021 which I didn't make towards Myntra Designs Pvt Ltd merchant. I have details on the transaction
          Auth id: 135007 and 134991
          ICICI Bank customer support has been notified about the posted complaint.
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          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (496281) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Shubham19nov
            Sep 6, 2021
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            Hi ICICI team,

            There has been constant deduction every month since Mar 20 - Current in the name of ECS charges without any type of communication or sms even though I do not have any type of loans or credit due against my name.

            I strongly condemn such type of fraudulent activities done by ICICI bank inspite of being it's loyal customer since 2014.

            I kindly request to stop such activities and refund all those hard earned amount deducted for these past months to my account for this
            activities.

            Thanks,
            Shubham

            Email - [protected]@gmail.com
            Account name - Shubham Kumar
            Oct 9, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Sep 06, 2021
            ICICI Bank Customer Care's response             Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              H
              Henite45
              Sep 6, 2021
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              As per the Factories Act 1948, every adult (a person who has completed 18 years of age) cannot work for more than 48 hours in a week and not more than 9 hours in a day.

              However the company expects its Relationship managers to work more than 12 hours a day. We are pushed to extent of mental burnout.

              Working overtime in India is considered great. This is a very bad working culture. This bad practice must stop in all companies in India. It is high time all employees take up this issue so that our mental health is taken care of.

              This is happening every day. In this bank even on public holidays we are expected to attend meetings.

              For the self needs of the top management the employees at the lower level are suffering.
              ICICI Bank customer support has been notified about the posted complaint.
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                S
                Sharad1890
                Sep 6, 2021
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                Rs.999 deducted from my ICICI Bank Account without my authorization it didn't even asked for OTP i directly received this message without having clue about it and also didn't subscribed to Moneycontrol.

                See below message :

                Dear Customer, transaction of INR 999.00 done on ICICI Bank Account XXXX On 05-SEP-2021. Info: VSI*Moneycont.

                When i tried to call number they provided for dispute it's only for blocking transactions.

                Need to be resolved asap
                Oct 12, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 06, 2021
                ICICI Bank Customer Care's response                 Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (496584) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  akhilkh14
                  Sep 6, 2021
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                  Resolved

                  Redemption of Deep Discount bonds : SCICI Multi-options deep discount bonds Multi

                  I have been trying to reach out to my nearest Icici branch for redemption of my deep discount bonds issued 1996. But nobody in the branch seems to know how to redeem them and they're just replying with "we've sent the email to the concerned team". It's been days since they're unable to guide me with the further process for redemption of the bonds and I feel like stuck as I'm also not being provided contact details of the relevant teams working...
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                  Swati khandagale
                  Sep 6, 2021
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                  Hi Team,

                  In last week my savings account has been debited 8 time's with 29.50 rupees against POSDEC kind of charge. I haven't even swiped my debit card in last week then why is it so? I want clarification & please refund my money ASAP
                  ICICI Bank customer support has been notified about the posted complaint.
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                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (495158) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    I
                    ifahadshaikh
                    Sep 6, 2021
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                    I am currently not working due to Covid I lost my job and wasn't able to pay the credit card bill for the past 1 month I managed to get money from my PF account as I was unwell and that money got deducted automatically a day before my bill was due and has been kept on hold I called the bank and the representative said it will take 1 working day for the transaction to show on the statement and asked me to wait until now it is not showing on the statement it's been 3 days that advisor just lied to me and tried to avoid giving me a resolution I needed that money as I had an appointment on Friday with a psychiatrist and I couldn't go there due to no money this is unacceptable I want my money back so I can get my health both mental and physical better and I need it for medications. Not fair ICICI bank.
                    ICICI Bank customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (495171) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      Aditya Bailey
                      Sep 5, 2021
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                      Resolved

                      I made a transaction of Rs. 50000/- using ICICI imobile app using UPI payment mode and I got response 'no response from cbs'.
                      Money got debited from my account but not received to beneficiary's account.
                      Kindly refund the amount to my bank account.
                      +2 photos
                      Sep 6, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 06, 2021
                      ICICI Bank Customer Care's response                       Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (496580) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        Souravz
                        Sep 5, 2021
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                        Address: Jangipur branch

                        I have icici current account, my bank account has been 100000 rs lien 7 month ago, I'm already 7 month wait but still pending lien balance 100000 rs, please clear my 100000 rs,
                        BENEFICIARY NAME -NEW OM COMMUNICATION
                        ACCOUNT NUMBER[protected]
                        IFSC CODE -ICIC0002015
                        ICICI Bank customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (493016) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          Anshuman1100
                          Sep 5, 2021
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                          Would like to bring it to your notice that, the amount of rs1293.28/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. The amount was debited on 06th sep, 2021 and i received deduction notification today (5 sept 2021). Could you please assist me regarding this. Please find the attachment regarding the same.
                          +1 photos
                          Oct 9, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Sep 05, 2021
                          Updated by Anshuman1100                           It is not resolved
                          Verified Support
                          Sep 06, 2021
                          ICICI Bank Customer Care's response                           Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (495183) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            balajikhandagale
                            Sep 5, 2021
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                            Resolved

                            Address: Pimple Gurav

                            I would like to bring it to your notice that, the amount of rs 8417/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 6th Sep, 2021.

                            Could you please assist me regarding this. Please find the attachment regarding the same.
                            +1 photos
                            Oct 9, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 06, 2021
                            ICICI Bank Customer Care's response                             Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              L
                              [email protected]
                              Sep 5, 2021
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                              Amount debited from ICICI Bank Account - vsi/amazon stan debit -

                              I would like to bring it to your notice that, the amount of rs1123.29/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 5th Sep, 2021 and in Mini statement, it is showing...
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                              Shoaibkhan2812
                              Sep 5, 2021
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                              Resolved

                              Hi,
                              I got a transaction sms on 5th September 2021 of ₹312.88 against VSI AMAZON STAN. Surprisingly the statement on icici mobile app shows the transaction date on 6th September 2021, this is when I’m checking the statement on 5th September. I really doubt ICICIs statements now… can someone help me regarding this transaction which I didn’t make. I can see others too reported similar transaction.
                              +1 photos
                              Oct 12, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 06, 2021
                              ICICI Bank Customer Care's response                               Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (495197) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                B
                                BrokenandcheatedAlen
                                from Mumbai, Maharashtra
                                Sep 5, 2021
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                                Address: Mumbai, Maharashtra
                                Website: iMobile iOS app

                                I made a total due payment of paylater account at the right time but they cheated me by continuously proving me a liar who hasn’t paid it. I paid it directly from my savings account linked by clicking on pay total paylater account due on iMobile
                                Money dissappeared And statements for that entire month show completely fake transactions, it’s been going on for more than year now that I haven’t paid paylater due again and its has destroyed my life and suicide is now my final try to hopefully make you as a company realise how evil you have become and I would like to leave this note here to blame Icici bank for the murder of an innocent which will never be proven or maybe it will be and icici bank will be murdered before I am reborn. Thank you
                                ICICI Bank customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (492688) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  singhsourav527
                                  Sep 5, 2021
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                                  Dear bank representative, I transferred 700rs 3 Time i.e. 2100 through icici bank app using upi but it's show no response CBS and money got deducted and not credited to other acc please roll it back to my account
                                  Your sincerely
                                  Sourav singh
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (492826) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    imran5557
                                    Sep 4, 2021
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                                    Address: icici bank dwarka

                                    My acount was charge without any notice. thise is first time when bank was charge my salary acount without any further notice
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (492822) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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