ICICI Bank Complaints & Reviews

Hi,
There was a debit transaction worth 5116 INR on my savings account on 14th December 2021 with transaction id ADTPSLSIPG_[protected] . To the best of my knowledge I have not done any SIP for such amount. Kindly address this matter and help me in getting my money back.

ICICI Bank freeze my savings account without any intimation
My company deposited my salary cheque in my ICICI Bank savings account . My account is freezed and restricted me from accessing my account.

ACCOUNT NUMBER:[protected].

Entire Customer Support facility of ICICI Bank is a mess. They are not aware of processes and they gives misleading responses to customer.

I have a query to transfer my mutual funds holding from ICICI trading account to HDFC trading account.

If I connect to Customer Care, one time they will answer saying fill a "Transfer of mutual fund forms"
Another time they will say we can not do anything connect to HDFC.

If I write email to ICICI Helpdesk, they one time they will say fill a form for transfer.
On asking more details they will say check with HDFC.

Are these guys for real ? Don't they even read previous replies and blindly copy paste the standard responses ?

Pasting below a mail conversation:

1. My initial query:
[protected][protected][protected][protected]--------
On[protected]:12, Nikhil Khatri wrote:

Name: Nikhil Khatri
Account No / Application No: [protected]
Product/Service: Demat
Request related to: Others
Type of request/complaint:
E-mail address: nikhil.[protected]@gmail.com
Mobile no:[protected]
Telephone no: +91--
Level 2 Service Request(SR) No:
Complaint/Feedback: Want to transfer my mutual fund holdings from ICICI to other broker. ICICI Customer Care says, "Fill a "TOMF" form and submit" ICICI Helpdesk says, "Connect to other broker". Please connect me to any ICICI Demat executive who is actually aware of process and can help me with my queries and transferring my funds to other broker.
[protected][protected][protected][protected][protected]

2. Their first response:

[protected][protected][protected][protected][protected]
On Wed, 15 Dec 2021, 11:36 am, wrote:

Dear Customer,

Greeting from ICICI Securities Limited.

With reference to your e-mail, this is to inform you that, for transferring the Mutual Funds, you need to give a request for the Transfer Out.

For Transfer Out your mutual funds from icici direct, we request you to visit any nearest icici direct center along with transfer out application form and give the request. Mutual Fund will be transfer to your registered address in 30 working days.

Note : You need to cancel the ongoing SIP before placing a transfer out request for the folios.

Documents Required :

1) A duly filled and signed application form ( form can be download from our site - Trading - Mutual Fund - HELP/FAQ. )

2) If the transfer out request is for HDFC, PRU or HSBC schemes, you are required to fill an additional form( click on the links to download the forms). You can directly place a request for this form from the AMC or can call up the Call Center for the same.

3) Self attested PAN copies for each Transfer-out request.

We look forward for your co-operation and assuring you the best of our services at all times.

Sincerely,

Nalam Kishore
Customer Service Officer
ICICI Bank Limited.
[protected][protected][protected][protected][protected]
3. My follow-up question for detail

[protected][protected][protected][protected][protected]
On[protected]:45, Nikhil Khatri wrote:

Thanks for the revert.

I am not able to find this "Transfer out mutual fund" form on any of icici website.

Could you please attach the form on mail.

Also, Yes, i am transferring the mutual funds to HDFC's trading account. So please send the additional form for this case as well.

Regards,
Nikhil Khatri
[protected][protected][protected][protected][protected]
3. Now their response from a different world

[protected][protected][protected][protected][protected]
On Thu, Dec 16, 2021 at 12:54 PM wrote:
Dear Customer,

Greetings from ICICI Securities.

Hope you and your loved ones are safe and healthy.

With reference to your mail,

To transfer out mutual fund we request you to contact your other broker i.e HDFC securities.

For further assistance kindly contact us at [protected]@icicidirect.com or our customer care executive at[protected]

We thank you for giving us an opportunity to be of service to you.

Sincerely,
Customer Service Officer
ICICI Securities Limited
[protected][protected][protected][protected][protected]

Similar thing will happen on customer care call, they will give you N number of replies N number of times.

Who can we reach out to?

Dear Sir/Madam,

I have been following up for the last 6 months to convert my demat account into NRI status (ARN [protected]). My demat account has been kept in suspended state for no reason known to me.

The only information provided to me

[From ICICI, September 2, 2021]
"Your scrutiny and verification of application is complete form our side.

Your demat account IN[protected] is suspended for debit status. Please clear the debit balance and confirm through mail. Only then your process will be completed and account will be activated."

When I followed up about this debit balance, I received a communication:

[From ICICI, Nov 29, 2021]
"After confirming with the bank team, there is no dues but your demat account is Suspended due to debit balance.

Because it is suspended neither can we convert the account or close the account."

I have followed up with all possible options and I still do not know what is this "debit balance" issue that can not be corrected. Why is a customer being penalized for something that he/she does not even know?

Because of my location, it is not possible for me to visit a branch.

Thank you.

I am Manish and I have been charged so many times EBA/NSE N. Not sure what it is, please refund it.

Rs 590 was charged twice today from my acc without my knowledge. And I'm unable to know what are these charges are and I'm in need of money right now. Plz call and clarify [protected]

Am an icici bank customer. This Monday(13-Dec-2021) 3 transactions(590 + 171.54 + 0.01) emptied my account, transaction text says, ecsrtnchg . I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount.

Thanks & regards,
Krishna S

All,

I'm getting nuisance marketing calls from ICICI bank everyday. My Airtel Mobile number is registered for FULL DND.

I've raised this complaint with ICICI, Airtel numerous times and calls don't get stopped.

Hence escalating here for your attention and help.

Recent call references:
16-Dec-2021 1.57pm [protected]
15-Dec-2021 5.22pm [protected]
13-Dec-2021 1.17pm [protected]

Thanks,
Chandra

Dear ICICI Bank,

I Nishi Kumar Sinha have the complained related to deduction of amount from my saving account A/C[protected].
he amount has been deducted in 7 time from Sr no 1 to 7 (Find in attachment) (like-588, 588, 590, 295, 590, 590, 619). FYI I have closed my all SIP fund and also my loan is completed.
So kindly clarify. Otherwise I will complained to RBI for this issue.

Regards
Nishi Kumar Sinha
Mobile-+91 [protected]

I have been charged MAB charges for not maintaining minimum balance in the account. I have following issues with the charges and request for reversal
A/C no.[protected]
Jalna branch
1) MAB charges of around RS 1772.52(my account got debited by
Rs.526.72 on 21/10/2021 and Rs.591.19 on 22/10/2021 and Rs.654.61 on 11/11/2021.) got deducted from my account and no information either in writing or sms or phone call was provided by ICICI bank
2) ICICI bank deducts some amount for sms pack to update me for any transactions from the account. However, this information was not shared by any means.All other transaction details are sent by SMS then why not this one.
3)No message or email from ICICI bank informing that my account has low balance and could attract penal charges
4)This information of MAB of 10000 was also incorrectly shared and nobody told me about maintaining minimum balance of 10000 rupees.then how can I maintain it.
5) No where even after logging into my accounts dashboard, no pop-up or message or red signal comes stating my balance is low etc.

Today, we are going cashless where real time information sharing is critical. However, with such nature of transaction, it shows spurious and mistrust on part of bank.

With this, i request for reversal

Regards
Priyanka

I am Vijay Kumar AG. 811.35 Rupees has been deducted from my account by showing DP CHGS TILL OCT-21) DP charges on

15/12/2021. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction

Please help me to get my money back.

Dear Team,
Kindly help me out with process note of redeeming the icici only vimal vaatsalya bond, I have visited ICICI Bank branch but nobody is giving satisfactory response to redeem it.

590 Rs. has been deducted from my account with below remarks.

NACH_AD_RTN_CHRG~ADBLDESK~26OCT21~4
49d276~PAYTMB_1

Dear sir/madam,

I had mistakenly Transferred Money from my account to Unknown Person (Want to transfer to my Friends account But mistakenly Transferred to that Unknown Person) On the next day i informed to Arani branch (Icici bank limited Arani., kpk building, No.123/770, gandhi road, Arani Tamilnadu-632301) and ICICI CC(customer Care) as well called up CC and informed that i had a made mistake but CC told me that you have to visit your home Branch and need to give written application.On the next day i have submitted application in home branch with all below details.The Manager replied me that he will send this request to Arani Branch Where that Unknown person hold the account .It's almost FOUR MONTH ( 24 th AUG to still DATE ) is over but i have not received my money, I called and directly visit many times in the bank manager replied me he already forwarded my Compliant to concern branch they have not replied. Need your help...

* Note: I would send 23 Aug 10:59 PM Mode of payment from PHONEPE Application .The same updated with home branch but from the banker confirmed this transaction didn't reflect on dated 24/08/2021 of Rs 10000/- in[protected]

Name :Ajithkumar Siva

Ac No:[protected]

Wrongly credited account number[protected]

Transaction ID - T2108232259490078183453

Thanks, and Regards

Ajithkumar siva

Arani, Tamilnadu

[protected]

Dear Sir/madam,

Date:04/12/21
Transaction Id:ECSRTNCHGS021221_SR[protected]GST and ECSRTNCHGS031221_SR[protected]
With above transaction id in my account Money(589.31 and 590.00) debited without my intimation.
Please resolve the issue

Dear sir /madam,
I am MD ALI working with VOLTAS LIMITED as a service engineer, as a service guys I have to make a lot of travelling claims, so as per my company's policy I suppose to open ERA account in the bank, and I had a salary account with icici bank so I contacted branch from same city and the guy over there has collected all the documents before two week and told me that after one day your account will be alive, but till date I haven't received my ERA account details . I have submitted the entire necessary document. On daily basis I am calling him and he is keep on promising me that it will take 3-4 hours from last two week. So is this a way number one Bank in India work, or should I suggest my HR department to switch account to another banks. Pl. do needful ASAP.
Regards MD ALI([protected])

I am Rajkumar, an amount of 553 rupees and 156.86 rupees has been deducted from my account in the name of dp chgs till Oct 21

There was no prior notice of deduction and i haven't received any deduction message.
Need the refund asap, do the needful

I have salary account which is zero balance allowed in icici bank ..im using this account more than 5 yrs, Without any notification and information 523.83 rs MABchgs taken from my account .. Refund my money back i will continue my account, i cant maintain minimum balance, else please tell me the procedure i will close my account .. And open account who gives maintain less ..

Account no :[protected]
Ifsc :- ICIC0006027

UPI transaction ID:[protected]
Date: 13/12/2021, Time: 11:28

Amount Rs 300/- deducted in my account and received SMS also. However, the same is not credited to beneficiary account.

Without my consent the bank as applied and approved for expression debit card . Although I had complained them to cancel that request, they haven't and now they are shipping it .
Please cancel the card and refund the amount.