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ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Dec 13, 2025

Complaints 23740

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14271

Unresolved

9469

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 204

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Dear ICICI Team,
While using the debit card of fuel stations, everytime surcharge deducted from account. I have noticed, Rs. 9.44 on the transaction of Rs. 2000 on petrol pump everytime. What is that for. Govt of India is promoting Digital India and when we are going digital, banks are deducting my money for using my money. Kindly resolve this ASAP, otherwise ICICI Bank's credibility would be at stake. Already I have withdrawn 2 accounts from ICICI Bank (My Wife & MySon) for charging too high MAB. And also closed the locker facility for increasing locker rent uninformed, from Rs. 1500 to Rs. 3500 in an Year.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Aug 24, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (452123) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I had a balance of 4709.7 rupees in my credit card .I made a payment of 4710 thru my hdfc bank . Got the confirmation from tm-icicb after 48 hours.
Stating " payment of 4710 towatrds your icici bank credit card **1009 has been received through click to pay on 22nd aug 21 . Thank you "

but from ad-icicib still getting message for payment . And
autovoice call also is not stopping .

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Aug 24, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (452112) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Dear Sir,
I have not made any transaction from my account since last month, got an alert on my registered email -----alert @ icicibank . com
Sun, Aug 22, 11:41 PM (2 days ago)
to JITENDRIY
Dear Customer,
Greetings from ICICI Bank.
A purchase of INR 999.00 has been made using your Debit Card linked to ICICI Bank Account XX078 on 22-AUG-21. Info: MSI*PAY WWW MON.

I have not made any purchase, and even I don't know anything.
Kindly resolve the issue as early as possible.
Regards
Jitendra

Sep 26, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (455029) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Kamlanagar, new delhi 110007

How can icici withdraw money from my bank account with vsi www money written on it.

Dear Customer, transaction of INR 999.00 done on ICICI Bank Account XX857 on 23-Aug-21. Info: VSI*WWW MONEY. The Available Balance is INR. Call on 18002662 for dispute or SMS BLOCK 857 to [protected] .

Is this some kind of joke ?? I never renewed any money control service. How can you withdraw without any otp ? I received this text and 999 has been debited from my account.

Kindly credit the same amount asap.

Oct 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (453015) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi.i just noticed that rupees 329 got debited. When i check it says money debited from vsi amazon

+1 photos

Sep 29, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (453026) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I got a first data card swipe machine installed at my business, but after surrendering the machine also recieved the surrender, I have been charged with machine rent multiple times a month also leading to overdraw charges from my account. First data customer care do not pick up calls .
It has been very long but still haven't got the refund.

Sep 25, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (453027) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I hold a multi wallet food card from ICICI. The validity was till February 2021. At that time, I got few meesages from ICICI to send some details to a specific number to get the new card. I did but nothing happens. I tried to contact customer care services but it didn't work out. I've some balance in the wallet and would like to use it further.

Sep 28, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (450059) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Please provide clearance certificate for car which has no due of loan.
Vehicle number: AP09BT7008. I did not get any response from bank when contacted.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Aug 25, 2021

Updated by rmane123 Please Reach me on [protected]

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Address: mumbai

Dear Team,

I have worked with ICICI bank form year 2008 to 2010 but still not able to get my provident fund after several correspondence. My emp id was 182702.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Aug 23, 2021

Verified Support

Dear Chetan Sehgal,

We're sorry to hear about your concern. We have intimated the concerned officials in ICICI Bank to connect with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

ChetanSehgal's [Complaint's author] reply, Aug 24, 2021

Dear Team,

Kindly resolve it at the earliest...early resolution will be highly appreciated..

Regards

Chetan Sehgal

C

ChetanSehgal

Sep 7, 2021

Dear Team ICICI,

Already 15 days have past..still my problem is not resolved...pls resolve it at the earliest.

Regards

Chetan Sehgal

C

ChetanSehgal

Oct 6, 2021

Dear Team ICICI,

Kindly revert, 45 days have already past, but still its not resolved..

Regards

Chetan Sehgal

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Address: 10. Krishna apartment. OPP.chamak China, thakkarnagar me vasundhara flats Ahmedabad 382350,

Nov letter nathi malyo lone ac number
LTABD[protected]
Mobile number [protected]

+1 photos

Sep 25, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: [email protected]

Bondholder No 1499-175 certificate number 478404
Please send procedure for redemption.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Aug 23, 2021

Verified Support

Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (448931) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I ordered some essentials from Big Bazaar on 19th July 2021. There was a refund that was initiated for ₹ 540.40 and it was claimed that I will receive it by 29th July 2021. My order ID is[protected]. Till date, I haven't received the refund. I contacted the customer support of Big Bazaar nd they claimed that the refund has already been given but it isn't been reflected in my bank account. They provided me with the needful information of the refund already been given. I will be attaching the screenshots and expect to get my refund ASAP.

The ANR No. for the refund is[protected].

Oct 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (452126) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Website: Fastag

I have received 2 messages on 21 Aug and 22Aug that Rs. 145 has been deducted from my fastag account as toll changes from below locations:

21Aug2021 at 7:25 PM and Txn ID[protected]fP - Rs.145 deducted.
22Aug2021 at 9:20AM and Txn ID 831692960416081880542fP - Rs. 145 deducted

This is highly surprising, request you to kindly resolve and give me the written confimation how this happen alog with this refund the amount.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Aug 23, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (448841) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

N

Niraj89balodi

Aug 24, 2021

Unable to see your e-mail ID its coming up : [protected]@icicibank.com

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From last couple of weeks I am observing that my amount was deducted under this following statements. I am not aware of why am getting all charges from my account?

I move to call customer care number ICICI bank. The IVR wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.

I am really fed-up of this deduction. I really don't have an idea from which source this amount is getting deducted.
Please find my deductions for reference.

NACH_AD_RTN_CHRG-Of Bnk BFLo-02AUG21-783

contact number:[protected]
[protected]@gmail.com

Oct 3, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Dear Customer, transaction of INR 399.00 done on ICICI Bank Account XX725 on 11-Aug-21. Info: VIN*GOOGLE K. The Available Balance is INR 4, 622.61. Call on 18002662 for dispute or SMS BLOCK 725 to [protected] .

+1 photos

Oct 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Aug 23, 2021

Updated by A Jy Brahma Why is it marked resolved as soon as I uploaded the complaint whereas it is not resolved

Verified Support

Aug 24, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (452109) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Today i paid my credit card bill but it still showing me the same outstanding balance someone please help me with this...

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Address: Ahmedabad

From several times cut huge amounts from account without informing.. two days ago deducted amounts two times in a same day with the name "nach_ad_rtn_chrg of bnk bflf"..

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Aug 23, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (448843) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have Deep Discount Bonds. I want payment. Kindly advice me the procedure to get the payment. Also advice the Tax Liability. My email ID COOL.[protected]@REDIFFMAIL.COM
Regards

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Aug 23, 2021

Verified Support

Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (448859) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 8/56 market street, Radhapuram, Tirunelveli

Amount deducted from June GST invoice from 690 rupees in July and August 1st 590 deducted, please accept my request for refund amount in my account.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Aug 22, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (446841) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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My account has been deducted with INR 590 having the description "NACH_AD_RTN_CHRG~TPSLSIP~10AUG21~9f0610b " on 21st August but I don't have any SI link with my account. I am not getting any satisfactory reply from bank officials. I don't get any messages.

+1 photos

Sep 22, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (446836) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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