Claimed

ICICI Bank Complaints & Reviews

3.2
Updated: Aug 25, 2026
Complaints 23793
Resolved
14309
Unresolved
9484
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 205

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Abhishghos
from Bengaluru, Karnataka
Dec 8, 2021
Resolved
Report
Copy
Resolved

Hi

I have been deducted with 546 rs on 6th Dec 2021 under the name of DMC dp charges till Oct 2.

I am using icici since 3 years and have never activated the demat account then how I am being charged . When I reached customer care they told that there is demat account on your name.

Please close my demat account and refund my money asap. My account number is[protected]

Regards,
Tejas
Jan 14, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 08, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    munish verma12
    from Chandigarh, Punjab
    Dec 8, 2021
    Report
    Copy

    I am unable to figure out why they have deducted 588 rs without my permission. Who gave them permission to impose deductions of their choices? Just because i am using their services it doesn't mean they will do anything from my account. I want them to transfer my money asap, its not a matter of few bucks its almost 600 rs.

    They have just mentioned this dcardfee1791sep19-aug20+gst and deducted 588 rs against it. Is it my responsibility to ask for explanation from them, isn't it their responsibility to make us aware with these fraud charges. Is this the way to have a healthy relationship with your customers?

    This is high time to chnage my bank account from icici to some other bank
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 08, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (790497) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Dec 09, 2021
    Updated by munish verma12
    Though this has been resolved, please close the case
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sushant1808
      from New Delhi, Delhi
      Dec 8, 2021
      Resolved
      Report
      Copy
      Resolved

      Hi sir/Mam,

      My name is Sushant Parmar. I have a current account on the name of Business M/S "Blue Kite Events and Promotions" in Icici Bank Uttam Nagar Branch, IFSC Code ICIC0001125. My account number is[protected]. On October 22 my account was debited for non maintenance of Quarterly balance. On the time of account opening I applied for I-start up varient (25k Average quarterly balance). But you executive "Diksha" opened our account with gold varient (1 lac average quarterly balance). We are a start up and we never applied for Gold varient. We visited your Brach 2 times but manager asked us that he cannot reverse these non maintenance charges (4k). We were never notified before that Gold varient was opened and we have to maintain 1 lac quarterly in our account. The manager showed us signed documents of 1 lac minimum quarterly balance and this document contains wrong and false sign of my partner (done by your agent Diksha)

      We hereby request you to reverse these charges and a strict action against that agent.

      Hope you understand our situation and help us to reverse these charges. As an start up we can't bear these kind of huge penalty.

      Thanks
      Sushant Parmar
      Blue Kite Events and Promotions
      Jan 10, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 08, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        Prâçhì Dùã
        Dec 7, 2021
        Report
        Copy

        Address: U 60 Solanki Road, Uttam Nagar

        Hi sir/Mam,

        My name is Sushant Parmar. I have a current account on the name of Business M/S "Blue Kite Events and Promotions" in Icici Bank Uttam Nagar Branch, IFSC Code ICIC0001125. My account number is[protected]. On October 22 my account was debited for non maintenance of Quarterly balance. On the time of account opening I applied for I-start up varient (25k Average quarterly balance). But you executive "Diksha" opened our account with gold varient (1 lac average quarterly balance). We are a start up and we never applied for Gold varient. We visited your Brach 2 times but manager asked us that he cannot reverse these non maintenance charges (4k). We were never notified before that Gold varient was opened and we have to maintain 1 lac quarterly in our account. The manager showed us signed documents of 1 lac minimum quarterly balance and this document contains wrong and false sign of my partner (done by your agent Diksha)

        We hereby request you to reverse these charges and a strict action against that agent.

        Hope you understand our situation and help us to reverse these charges. As an start up we can't bear these kind of huge penalty.

        Thanks
        Sushant Parmar
        Blue Kite Events and Promotions
        ICICI Bank customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Siddharth Nagendran
          Dec 7, 2021
          Report
          Copy

          Someone (ECSRTNCHGS ) taking money from my account without my knowledge and permission. This is unacceptable. This has happened twice in the last three days...
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (790446) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            H
            Harshitmaloo
            from Bengaluru, Karnataka
            Dec 7, 2021
            Resolved
            Report
            Copy
            Resolved

            I charged 14887/- as a interest charge wrongly on my icici Shapiro card .
            And this issue is not resolving by icici customer support team even after so many attempts by me.
            Please help me to overcome by this fake financial charges.

            Thanking you .
            Harshit maloo
            [protected]
            Jan 8, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 08, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              K
              kalyanmajji
              from Visakhapatnam, Andhra Pradesh
              Dec 7, 2021
              Resolved
              Report
              Copy
              Resolved

              I’m getting deducted money for ECSRTNCHGS051221 without my knowledge or my confirmation. This is not fair and I strongly disagree with it. Even the support care is not responding or connecting to operators for the details regarding this.

              I need an explanation on this.
              Jan 8, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 08, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                sharathkulal
                from Chikmagalur, Karnataka
                Dec 7, 2021
                Report
                Copy

                Is there any way to find out whether we used same ATM more than 5 or 4 times if we do not remember. I have been charged 4 times 29.5 rps on same day under statement ATMDEC CHG/. Please clarify this or bring some solution for not losing money unnecessarily.
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (787520) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  J
                  jobsadda
                  from Raipur, Chhattisgarh
                  Dec 7, 2021
                  Report
                  Copy

                  Hi,

                  We are using ICICI Bank Current account[protected] & bank has deducted charges for visiting with bank acs charges on 27 sep 2021 of 29.50, 2 nd November 2021 of 59 & 26 of November 2021 of 147.50. We have talked to customer care they had told us that these is branch visit charges . But we have not visited branch for more than 1 years.We have requested to reverse the charges what fraudulent they have done but they are denying.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 08, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Dec 11, 2021
                  Updated by jobsadda
                  Till now no one has coordinate from ICICI official
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Aarif55
                    from PUNE, Maharashtra
                    Dec 7, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: NA

                    Hi Team,

                    ICICI bank is looting me every month, they are deducting money every month without my knowledge.

                    I have never given them consent to deduct my money still they are lychees my hard earn money.

                    I need to file formal compliant please advise

                    Account Holder Name - Khan Aarif Munna
                    Bank Name - ICICI Bank
                    Branch Name - Pimple Nilakh
                    Account Number[protected]
                    IFSC - ICIC0003850
                    E: [protected]@gmail.com
                    M: [protected]
                    Jan 7, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 07, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      D
                      durgaprasad alaparthi
                      Dec 7, 2021
                      Report
                      Copy

                      Test
                      ICICI Bank customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Ashutosh2098
                        Dec 7, 2021
                        Report
                        Copy

                        I am ASHUTOSH KORDEY.500.00 Rupees has been deducted from my account as[protected] DP CHGS TILL SEP-21) DP charges on

                        I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          D
                          deepdeepilva
                          from Bengaluru, Karnataka
                          Dec 6, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          To reactivate my dormant account and access internet banking, I submitted KYC documents to ICICI branch in Kothanur, Bangalore on Nov 26, 2021. The branch did not inform that we should have a debit card to login to internet banking. So, I applied for a debit card after I was not able to login to internet banking.

                          [Debit card delivery issue]

                          The debit card Speed Post ID was not seen on India Post after 2 days. When I call Customer Care, I am asked to enter my PIN and debit card expiry date. I can't do that without debit card.

                          I requested for a debit card, but the card delivery location as per Speed Post ID EA******954IN is Hubballi [Attached snapshot]. I am in Bangalore and I have never provided any address in Hubballi.

                          I want the Debit Card to be sent to Bangalore.
                          Dec 9, 2021
                          Complaint marked as Resolved 
                          I raised complaints here and with ICCI bank, and after that, the card was forwarded to me. Also, ICICI bank had entered the wrong pin code for my account. It is sad that my complaints are getting resolved through Consumer Complaints rather than ICICI customer care.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 07, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (786440) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            H
                            Harshad Shelar
                            Dec 6, 2021
                            Report
                            Copy

                            For what reason did the bank withdraw 590 form my account
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (786464) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              J
                              Jamaal Shareef Mohammed
                              from Hyderabad, Andhra Pradesh
                              Dec 6, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Hyderabad

                              Dear icici team,
                              My icici saving account has been debited following charges naming surcharge (Mcc 5541) for fuel purchase. Government is promoting cashless transaction and i have been charged on my own money. Does that mean it's wise to take out money from atm and pay in petrol pump? Request you to check and revert below transactions.
                              Jan 7, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 07, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (786479) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                Razver singh
                                from Kolkata, West Bengal
                                Dec 6, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                Helo sir
                                From my icici account that is[protected] Is debited by 590 rupee . ECSRTNCRG IS WRITTEN ON STATEMENT. FIRST TIME THIS HAPPEN WITH ME. WHAT IS REASON BEHIND PLEASE CONFIRME AS SOON AS POSSIBLE my email address is [protected]@gmail.com
                                Dec 7, 2021
                                Complaint marked as Resolved 
                                [email protected] Phone-----8420822927
                                ICICI Bank customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  D
                                  deepdeepilva
                                  from Bengaluru, Karnataka
                                  Dec 6, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: ICICI Bank Ltd., No.89, Formed By The Wilson Garden House Building Chs Litd, Kothanur Village, Bangalore 560078

                                  To reactivate my dormant account and access internet banking, I submitted KYC documents to ICICI branch, RBI layout, Bangalore on Nov 26, 2021. The branch did not inform that we should have a debit card to login to internet banking. So, I applied for a debit card after I was not able to login.

                                  [Debit card delivery issue]

                                  The debit card Speed Post ID was not seen on India Post after 2 days. When I call Customer Care, I am asked to enter my PIN and debit card expiry date. How do I do that without getting my card? How do I track my card delivery when the ID is not valid? I am stuck in a vicious cycle. Please help!

                                  [After Complaint 1, the debit card was dispatched]

                                  Complaint 2

                                  I requested for a debit card, but the card delivery location as per Speed Post ID EA******954IN is Hubballi Vijayanagar S.O [Attached snapshot]. I am in Bangalore and I have never provided any address in Hubballi.

                                  Can you please send the Debit Card to the correct location? I was assured that I will receive the card by Monday, Dec 6, but it is unlikely.

                                  Notes:
                                  (1) I made the request on Dec 2, but the card was not dispatched till 2 days later, after I raised a complaint.
                                  (2) After the initial delay, it is addressed to wrong location, for which I am raising another complaint.

                                  Now, I am asked to get an address change update done in the bank again, for no fault of mine. How do I get my debit card now?
                                  Dec 9, 2021
                                  Complaint marked as Resolved 
                                  I raised complaints here and with ICCI bank, and after that, the card was forwarded to me. Also, ICICI bank had entered the wrong pin code for my account.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dec 06, 2021
                                  Updated by deepdeepilva
                                  Please update the recorded address in the ICICI website. Hobli (reference to 'village' in Kannada) is written as Hubli (an actual city). Due to that, my debit card is sent to Hubli.

                                  ICICI Bank Ltd, Bangalore - Kothanur
                                  ICICI Bank Ltd., No.89, Formed By The Wilson Garden House Building Chs Litd, Kothanur Village, Uttarahalli, Hubli, Bangalore Karnataka, 560078

                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    R
                                    Razver singh
                                    from Kolkata, West Bengal
                                    Dec 6, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Helo sir
                                    From my icici account that is[protected] Is debited by 590 rupee . ECSRTNCRG IS WRITTEN ON STATEMENT. FIRST TIME THIS HAPPEN WITH ME. WHAT IS REASON BEHIND PLEASE CONFIRME AS SOON AS POSSIBLE
                                    Dec 7, 2021
                                    Complaint marked as Resolved 
                                    [email protected] Phone-8420822927
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (783836) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      aksharoy
                                      Dec 6, 2021
                                      Report
                                      Copy

                                      Hey team,

                                      I am being charged DP charges on my icici bank account. I have not used any demat services.. And charges have been deducted in the month of December and November..

                                      Please explain the same at earliest and reimburse the charges.

                                      Charge debited on 06/12/2021 and 29/11/2021
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (783850) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Hi team..

                                      Unable to view the email address.

                                      Please provide the same
                                      Helpful
                                      Found this helpful?
                                      2 Comments
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        C
                                        chetanbairagi
                                        Dec 6, 2021
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Dear sir,

                                        ICICI Bank deduct charges for return /ECS/ emendate by bajaj allianz but without notification he deduct hug amount .

                                        in the November i start first transaction my salary to icici nri account . after 3-4 days on dated 12 Nov 2021 Debited 590 rupees on 17 times (590x17=10030) without any notification by icici bank. i mail to customer care also but not replying satisfactory answer . i keep this amount for maintain MAB .

                                        Now i have to close my account again no need to continue if deduction like this. this amt for me is valuable 10000 INR is not small amount .

                                        previously also deduct lots of charges every month without knowledge of customer . if asking for charges doing formalities by mail.

                                        i mail to baja allianze also regarding this issue .


                                        Thanks and regards,
                                        chetan bairagi
                                        Jan 7, 2022
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 07, 2021
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit