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Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 207

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S
Satya_67
Aug 18, 2021
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My account has been deducted from my icici bank savings account multiple times.for eg :- They showed me "surcharge dt:14/08/2021 mcc 4112". Why?
I visit the nearby ICICI branch but they dont have any explanation for it.
My account number is[protected], Branch- ICICI Bank Ltd, Noida - Sector 63

Please help, and also inform the banks not to debit any amount unnecessarily. The every money is really hard earned.
ICICI Bank customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (436384) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    P
    parth jawarkar
    Aug 18, 2021
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    Address: mill stop, narayanpurroad,, world choching classes

    My account get a freeze on 30/03/2021, so I go to the icici bank and they told me that
    my account is freeze due to over transaction, so I ask them then how to solve this problem they told me that you have to wait for 1 to 2 days and then it automatically unfreeze. I wait for 5 days to unfreeze. but the account is steel freeze, so I again held to the branch they told me to wait for 7 days again I said ok.
    today, s date is 17/08/2021 but there is no action taken, whenever I go to the bank they only listen to me but they do nothing about it.
    *also my money is also stuck in account*
    if anybody is reading this from icici.bank pls help me out
    my eamil id = [protected]@gmail.com

    branch= paratwada
    pin code = 444805
    ICICI Bank customer support has been notified about the posted complaint.
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    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (436385) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      D
      DevikaSudhee
      Aug 17, 2021
      Resolved
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      Resolved

      Today I noticed that there has been a deduction of Rs. 1899 under the name WPP_ SR[protected]. As a housewife, this is a very big amount. What is this deduction without former consent. I have not even applied for any such policy in icici.

      Please explain and return the amount asap.
      +1 photos
      Oct 4, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 19, 2021
      ICICI Bank Customer Care's response       Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (438982) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        R
        racv
        Aug 17, 2021
        Resolved
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        Resolved

        ICICI money2world money debited but not received for 15 days

        I sent a money2world transfer through Icici on the 7th August 2021 and the money has been deducted but not received by the beneficiary in UK till date- 17th August. I have been following up with your customer care service but they keep hanging up. There has been no update on my money. Is it lost? It is on the way? This kind of service from Icici is very unexpected and highly unprofessional. Looks like my money is lost in your blackhole....
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        sureshgemini
        Aug 17, 2021
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        Tax saving Bonds Redemption

        Dear Sir,
        My friend Mr. Raghupathi purchased tax saving bonds from ICICI Bank with following details
        1.122000 TSB-ONE Bond holder No[protected] certificate no 193454
        Four bonds[protected] Face value Rs 5000x4=Rs 20000
        2.072001 TSB-ONE Bond holder No[protected] certificate no 127867
        Four bonds[protected] Face value Rs 5000x4 =Rs 20000
        3.012003 TSB-ONE Bond holder No[protected] certificate No 76727br...
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        N
        Nitishbhardwaj1111
        Aug 17, 2021
        Resolved
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        Resolved

        Address: Muzaffarpur, Bihar

        Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank.
        I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~Bnk BFLo".

        Please stop all these.

        Regards.
        Nitish Bhardwaj
        +1 photos
        Sep 25, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 19, 2021
        ICICI Bank Customer Care's response         Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (438992) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          K
          Konda Reddy Sathi
          Aug 17, 2021
          Resolved
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          Resolved

          Credit Card Transaction Withheld Due To Security Reasons

          Website: www.icicibank.com

          I'm trying to purchase a online gold from PhonePe (iOS application) today but every time it is showing transaction failed I tried for 4 times times all 4 times transaction was declined. Below is the message I'm receiving.

          "Dear Customer, your transaction of INR 63, 000.00 on ICICI Bank Credit Card XX9007 is withheld for security reasons. Please call our Customer Care."

          Kindly help and resolve my issue as soon...
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          V
          Vicks3004
          Aug 17, 2021
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          ICICI Bank FASTag Account linked to VRN MAT632129LPNJ8764 has been debited with Rs 290.00 for dispute on trip number [protected] on[protected]:15:58.
          I have notice that other vahicle caused problem which is in front of mine.
          Your roll plaza raised dispute wrong.
          Front vehicle don't have fast tag.
          He tooks his vehicle reverse.
          What is my role?

          What your team is working?? Raise refund of 290 Rs
          Otherwise I have to raise complaint against your company.
          ICICI Bank customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (434170) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            B
            Balav4u
            Aug 17, 2021
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            I am Balakumaran V, My ICICI bank Account Number is[protected].

            On 25/06/2021 rupees
            826.00 has been deducted from my account as DMC/IN[protected] DP CHGS TILL MAY-21

            On 25/05/2021 rupees
            68.83 has been deducted from my account as DMC/IN[protected] DP CHGS TILL APR-21

            I never activated and used my Demat account till now.
            I did not receive any deduction message on my mobile.
            Please close this unauthorized Demat account and refund
            my money back immediately.
            ICICI Bank customer support has been notified about the posted complaint.
            View replies
            Also, ICICI Customer support keeps rejecting the call after hearing my request twice on same
            Reply
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (434299) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Reply
            Balav4u's [Complaint's author] reply, Aug 20, 2021
            I cant see the email address. Can you please share the correct email
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              P
              Praveen Singh Dhurwey
              Aug 17, 2021
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              Resolved

              Amazon pay ICICI credit card application rejected due to office address confirmation

              I applied for Amazon pay ICICI credit card a while back, after that I was contacted by the bank and in the video call they took my pan card and signature for document upload procedure. After that I was told that the its processing. After few days I got a call from someone saying that he is an ICICI bank employ and need to take photos in my office. I got suspicious because it was a no contact procedure. And then I contacted the customer care,...
              +1 photos
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              M
              Manikandan Raja2
              Aug 17, 2021
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              The bank, without any notice, charged Rs. 600 from my account as a debit card fee for the two months of July and June despite my never using the card or being told about this in the past. I have never encountered this strange fee and would like to get this resolved.

              DCardFeeXXXXJul21-Jun22+GST
              ICICI Bank customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (433465) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                V
                Vishal Virat
                Aug 16, 2021
                Resolved
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                Debited amount for Expressions Debit card that I have not applied

                I Have recently opened a icici bank account before 1 month.Then after 10 days they debited 588 rs for the expression debit card.I didn't ask Expression debit card.please I want to return my Icici Expression debit card and refund my amount....
                +1 photos
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                Pinky0812
                Aug 16, 2021
                Resolved
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                Resolved

                An amount of 826 debited without my authentication towards demat account, where i never wanted to opt for demat account in ICICI.When i called the customer service, very poor response.No one responded properly and placed my call on hold for hrs and i am completely fed up for their actions and still now the issue is not resolved
                Sep 24, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 17, 2021
                ICICI Bank Customer Care's response                 Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (433456) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  suryad
                  Aug 16, 2021
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                  Address: Bangalore

                  I have raised the request for PF transfer from ICICI Bank to my new organisation. When called the helpdesk they told to email to payroll.[protected]@icicibank.com and sendinf reminders to no one replies or even acknowledges the email.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Aug 16, 2021
                  Updated by suryad                   Please share the contact of next escalation
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                    K
                    karthiamul
                    Aug 16, 2021
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                    Resolved

                    Poor employ response and work

                    Address: icici bank, kovilpatti branch, Tuticorin district, Tamilnadu, India

                    Icici bank, kovilpatti branch, Tuticorin district, Tamilnadu, India. I have the worst experience today. The branch employs slow processing and unnecessary customer waiting. today I recover my gold loan process some employ to start the process but intermediate he goes to attend to another customer. so we are waiting and wast for more than two hours. he is such an irresponsible employee. I am more disappointed with his attitude....
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                    S
                    sarthya
                    Aug 16, 2021
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                    Resolved

                    I have already closed my credit card and not been using it from last three years with no pending balance to be paid, but they charge me 590 per month which is the hidden charge it seems since last three years.
                    +2 photos
                    Sep 16, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 16, 2021
                    ICICI Bank Customer Care's response                     Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (431436) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    View replies
                    The provided email by you is invalid

                    Credit card hidden charges - Comment #3878621 - Image #0
                    Reply
                    What are these hidden charges. ICICI Bank is looting every time. Their credit card service is the worst experience ever I have. Since pandemic I have paid a lot of amount to them how to resolve same?

                    Credit card hidden charges - Comment #4035133 - Image #0
                    Credit card hidden charges - Comment #4035133 - Image #1
                    Credit card hidden charges - Comment #4035133 - Image #2
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                      B
                      Bhrthgwd
                      Aug 16, 2021
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                      Address: Jayanagar Bangalore

                      I would like to bring it to your notice that, the amount of rs 999/- has been deducted from my ICICI account and the transaction message says vsi/moneycont. Neither had i done any transaction, nor did I get any otp during the transaction. Iam also not a money control member for it to be a auto renewal. I have checked this when i was going through my account statement, the amount was debited 14 August 2021. Could you please assist me regarding this.
                      Vsi/Moneycontro/[protected]/[protected]/

                      Kindly help.
                      ICICI Bank customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (430663) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        Ashutosh Sabnekar
                        from Bengaluru, Karnataka
                        Aug 16, 2021
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                        Power Grid Bonus shares are not added to my portfolio. Reflecting as losses

                        I have a DEMAT account in ICICI Direct. I am allotted bonus shares in 1:3 ratio from PowerGrid. However, these are not reflected in ICICi Direct portfolio.

                        I checked their site, it says the ICICI Direct takes care of adding bonus shares and user should not manually add the shares. Same happened during Vishal Fabrics case too, i had to follow up and get it added. Did not expect this kind of behavior from ICICI Direct....
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                        S
                        Shoba Arumugam
                        Aug 16, 2021
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                        Resolved

                        Dear sir,
                        A Withdrawal of INR 1399, has happened from my account on 5/8/2021 in the name of PPL/WPP_SR[protected]_ Renewal of Policy, Last years itself I clearly mentioned there should be no renewal of the policy, why every year you're deducting my money even though I said I am not interested. Last year when I came up with the same problem, the customer care representative said, once deducted we can't do anything, I agreed last year and kept quiet, asking them to cancel the policy, but this year also you're doing the same, and this is not fair. And I need a refund of money for this time.
                        +1 photos
                        Sep 24, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 17, 2021
                        ICICI Bank Customer Care's response                         Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (433452) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          G
                          Ganeshba
                          Aug 15, 2021
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                          Agent named Gayathri called me and provided false knowledge on the card type by saying no joining fees & annual fees ... After kyc came to know that make my trip credit card assigned on my name which I don't like ... I have asked agent to cancel the card but she is adamant to do it . I wanted to cancel the application no[protected]... Please help
                          ICICI Bank customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (430653) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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