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ICICI Bank Complaints & Reviews

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Updated: Feb 2, 2026
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ICICI Bank reviews & complaints page 207

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J
Aug 20, 2021
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I also would like to bring it to your notice that, the amount of rs 999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. I have checked this when i was going through my account statement, the amount was debited on 11th dec.2019. Could you please assist me regarding this. Please find the attachment regarding the same.
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (442266) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Satyaki Sana
    Aug 20, 2021
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    Today My Account got debited with 500 Rs as ECSRTNCHGS 050821_sr...GST .Please refund my amount and do needful.
    Thanks & regrads
    Satyaki Sana
    ICICI Bank customer support has been notified about the posted complaint.
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      Satyaki Sana
      Aug 20, 2021
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      Resolved

      I was supposed to pay my emi to HDB Financial loan on august 2nd, 2021 but the auto-debit never happened. After waiting for long, I transferred the emi amount manually on august 5th, 2021 to the respective HDB Financial loan account number. On august 5th 2021 I received a notification from icici stating that due to insufficient balance ecs could not be processed. I checked with my HDB Financial loan on this and they have received the required emi amount. But I can see that inr 590 has been debited with the transaction code as 'ecsrtnchgs02082_sr[protected]' on august 5th, 2021.

      None of the customer care numbers are working and i am unable to report this issue.

      My Account got debited with 590 Rs as ECSRTNCHG.Please refund my amount and do needful.
      Thanks & regrads
      Satyaki Sana
      Sep 22, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 20, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (442271) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        Sunil yadav1991
        Aug 20, 2021
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        Resolved

        This is Sunil yadav having a account in ICICI bank from last 5 years. I have complaint so many times that my account is debited with rs826. My status is showing that my problem is resolved but nobody called me and my money is still not credited. This is a serious issue. Plz take it seriously otherwise I will have to take a serious action. Plz resolve it as soon as possible.
        Sep 28, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 21, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (444670) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          M
          madhu suresh
          from Pune, Maharashtra
          Aug 19, 2021
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          Resolved

          I transferred Rs XXXXX through IMPS on 19-Aug-2021 from ICICI A/C to Karnataka Bank

          The amount did not get credited to the Beneficiary Account neither was refunded back to my account.

          But I got a message that said

          "Dear Customer, IMPS Txn Ref[protected] for XXXX is timed out at Beneficiary Bank on 19-Aug-2021. Txn status will be updated by Bene Bank in 3 working days.."
          Sep 28, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 20, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (442591) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            Rajkumar Boddupalli
            Aug 19, 2021
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            Wrong entry of overlimit fee on my credit Card was charged

            Address: ICICI Bank credit card

            Hi ICICI Bank,

            Ref :000VDaGH9E4KT4CU:Level1Complaint / Credit Card

            I Rajkumar customer since 9+ years holding ac no 059*****1634, and using credit card no : 4375****1004 for long time till now there was no problem actually My credit card limit is 33k and i have always paid my Bills before due date till now no late payment. You can see my credit rating and u can confirm My history . Coming to the issue, I didn't...
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            ammu amith
            Aug 19, 2021
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            I applied for a credit card with icici bank and it was rejected and i didnt receive any reason for that .my credit score is well above 800 and having a reputable profession and stable job.i need to know about the reason for rejection
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (439597) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              C
              Chinmayee Dixit
              Aug 19, 2021
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              Address: ICICI Bank

              I am Rabindranath Dixit. I have purchase a bond from icici Ashirwad Deep Discount Bond(option 1) in 1996, for 25 year. The purchase amount was 5120 and the maturity price is 200000lakh. When i claim for the redemption they said that they have not the authority to give my money.
              My bondholder no. 1261-945.
              Name: Rabindra Nath Dixit.
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (438991) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                Divya Murali
                Aug 19, 2021
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                Hi

                Name : Divya D
                Account number : [protected]
                Contact no. [protected]
                Email address - [protected]@gmail.com

                We gave an account closure request on August 11th. They asked us to fill out all mandatory fields and again the same was done and the account closure form was sent back on 15th august. We were assured to get a reply by two working days but still we have not heard from them. Most important thing is Demat and the trading account was opened without our knowledge. We have not given any such request to open the demat account. So kindly close the account. Herewith i am attaching the account closure form for your reference.

                Regards
                Divya D
                ICICI Bank customer support has been notified about the posted complaint.
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                  Sa vanjari
                  Aug 19, 2021
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                  Address: AT post kumbhari tal dist solapur

                  Dear sir,
                  I had work icicibank date of joining[protected] and last date[protected].name shrikrishna vanjari emp 432940.disgnation -(SHG) i need work experience letter

                  Regards
                  Shrikrishna vanjari
                  Mob [protected]
                  Add At post kumbhari, dist solapur (mh)
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Sa Vanjari,

                  We're sorry to hear about your concern. We have intimated the concerned officials in ICICI Bank to connect with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    Rawnac
                    Aug 18, 2021
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                    Resolved

                    Hello, I have recently opened an account with ICICI Bank and there was no obligation of minimum balance required for my account.Yesterday 550.02 rupees was deducted from my account under the MAB chgs, without even notifying me or sending me a message for the deduction . I thought that i might have bought something and forgot about it but in the statement today i received, it displayed that i have been charged for something spelt as MAB chgs . It have never happened before and at the time of opening my account i was not made aware of any such charges, so why am i charged of something which i was not made aware of in advance . Please look into the matter and help me in getting a refund of my money as soon as possible .
                    Oct 4, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 20, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (442270) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      Deepak VIIT
                      Aug 18, 2021
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                      Dear Team,

                      Amount Paid: 14820

                      Please refer below details.

                      Unit: - Zomato Limited – IPO

                      Application No.: 44405489
                      Name: C DEEPAK
                      Folio No / DP CLIENT ID.: IN[protected]

                      Bank Name - ICICI BANK LTD

                      Account No. –[protected]

                      Please note that above mentioned investor had applied through ASBA Mode and the above mentioned application was not successful in the captioned IPO. However, the application amount is still blocked in investor’s saving account.

                      Request you to kindly unblock this amount at the earliest and confirm the same.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (436755) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        Balasundaram134
                        Aug 18, 2021
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                        Resolved

                        There is an unauthorised deduction of Rs 999 from my account with below details

                        16/08/2021 MSI/PAY WWW MON/[protected]/948418/

                        There is no clear information of this transaction
                        I did not authorize this transactions
                        No OTP was received

                        Please look into it.
                        Oct 4, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 18, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (436705) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          ArnikaAshwin
                          Aug 18, 2021
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                          Resolved

                          Address: Bangalore

                          As an employer, we are not getting support from the Multi Wallet Card team. There are no responses to our queries. We have unresolved issues open for more than 1 year!!
                          The team change is not updated to us. Somehow we manage to find out on our own about the new team. The new team turns out to be worse than the one before. They do not answer calls/revert to any mails. They are treating their corporate customers this way. God knows what the retail customers must be going through!!
                          To top it all the "complaints" section on their website doesn't even cover the MultiWallet card in their categories. So I cant even raise a complaint through their site. There is absolutely no contact person/call center person available to guide. Every call center number has only IVRS running. Makes we wonder are we banking with robots??!!
                          Totally frustrated with this experience!
                          Sep 19, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 18, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (436595) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            saran84siva
                            Aug 18, 2021
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                            Address: Icic bank Besant nagar branch chennai

                            ICICI bank deducted MAB charges without intimating regarding the debit. This is salary account and I don't know if they have removed it as a salary account without intimating me via anything such as SMS or email or phone call. This was a zero balance account and I didn't get any information if they are converting the salary account to normal saving account.

                            It deducted my MAB charges for the month of March, April, May, June on the below dates. I lost Rs 1644 in total from my account.
                            Value Date Transaction Date Cheque Number Transaction Remarks Withdrawal Amount (INR )
                            26/04/2021 26/04/2021 - MABchgs-Feb21+GST 250.30
                            26/04/2021 26/04/2021 - MABchgs-Mar21+GST 248.03
                            18/05/2021 18/05/2021 - MABchgs-Apr21+GST 248.54
                            11/06/2021 11/06/2021 - MABchgs-May21+GST 275.40
                            12/07/2021 12/07/2021 - MABchgs-Jun21+GST 292.39
                            11/08/2021 11/08/2021 - MABchgs-Jul21+GST 303.44
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (436383) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Vijay2649
                              Aug 18, 2021
                              Resolved
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                              Resolved

                              Address: Toll Plaza at Devanahalli

                              My Regd mobile number is [protected]. My vehicle is Maruthi Omni bearing Registration Number KA 02 MB 8412. I have purchased fastag from Karur Vysya Bank, Nagasandra Circle Branch at Bangalore. I deposited Rs 600 in the Karur Vysya Bank, Nagasandra Circle Branch for which the bifurcation was Rs 100 charges or fee to issue fastag. Rs200 is refundable deposit and Rs 300 in my account to be used for payment at Toll plaza.
                              On[protected] around 9.30 am I crossed the Devanahalli Toll plaza in my Maruthi Omni bearing Registration Number KA 02 MB 8412 to go to Chikballapur. Toll was collected from my fastag.
                              The same day around 5 pm I returned from Chikballapur and wanted to go through Devanahalloi Toll plaza. I was Shocked to hear there was no balence. I WAS MADE TO PAY Rs 190 and cross the toll plaza.
                              How the 300 Rs could not allow me to cross Devanahalli Plaza within 24 hours only for one up and down journey is a mystery. This is broad day light Robbery. How to get my amount refunded is not known to me. My email Id is [protected]@yahoo.com. If I dont get a reply, I will send this email to National Highways Authority of India and complain this DAY LIGHT ROBBERY by the Fastag.
                              Sep 22, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 18, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Satya_67
                                Aug 18, 2021
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                                My account has been deducted from my icici bank savings account multiple times.for eg :- They showed me "surcharge dt:14/08/2021 mcc 4112". Why?
                                I visit the nearby ICICI branch but they dont have any explanation for it.
                                My account number is[protected], Branch- ICICI Bank Ltd, Noida - Sector 63

                                Please help, and also inform the banks not to debit any amount unnecessarily. The every money is really hard earned.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (436384) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  parth jawarkar
                                  Aug 18, 2021
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                                  Address: mill stop, narayanpurroad,, world choching classes

                                  My account get a freeze on 30/03/2021, so I go to the icici bank and they told me that
                                  my account is freeze due to over transaction, so I ask them then how to solve this problem they told me that you have to wait for 1 to 2 days and then it automatically unfreeze. I wait for 5 days to unfreeze. but the account is steel freeze, so I again held to the branch they told me to wait for 7 days again I said ok.
                                  today, s date is 17/08/2021 but there is no action taken, whenever I go to the bank they only listen to me but they do nothing about it.
                                  *also my money is also stuck in account*
                                  if anybody is reading this from icici.bank pls help me out
                                  my eamil id = [protected]@gmail.com

                                  branch= paratwada
                                  pin code = 444805
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (436385) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    DevikaSudhee
                                    Aug 17, 2021
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                                    Resolved

                                    Today I noticed that there has been a deduction of Rs. 1899 under the name WPP_ SR[protected]. As a housewife, this is a very big amount. What is this deduction without former consent. I have not even applied for any such policy in icici.

                                    Please explain and return the amount asap.
                                    Oct 4, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 19, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (438982) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      racv
                                      Aug 17, 2021
                                      Resolved
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                                      Resolved

                                      ICICI money2world money debited but not received for 15 days

                                      I sent a money2world transfer through Icici on the 7th August 2021 and the money has been deducted but not received by the beneficiary in UK till date- 17th August. I have been following up with your customer care service but they keep hanging up. There has been no update on my money. Is it lost? It is on the way? This kind of service from Icici is very unexpected and highly unprofessional. Looks like my money is lost in your blackhole....
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