Claimed

ICICI Bank Complaints & Reviews

3.2
Updated: Dec 13, 2025
Complaints 23740
Resolved
14271
Unresolved
9469
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 211

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
AjayMeena21
Aug 4, 2021
Resolved
Report
Copy
Resolved

Address: Baran Branch

Hi,

I am icici account holder, July and August 21 month my account got deducted as "CashTxnChgs-Branch-Aug20+GST" charges for 5 times,

19 July 21 - rs 190
26 July 21 - rs 09.99 +0.01
29 July 21 - rs 1.99
30 July 21 - rs 0.01
3 August 21- rs 901.01

Total - rs 1103.01

I didn't receive any message or alert from you when I checked my account statement. I came to know about this. I am disappointed with this kind of behavior about not informing the customer. I am still confused about this deduction.
Sep 25, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 06, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (404395) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    AjayMeena21
    Aug 4, 2021
    Report
    Copy

    Address: Baran

    Hi,

    I am icici account holder, Spetember'20 month my account got deducted as "CashTxnChgs-Branch-Aug20+GST" charges for 4 times,

    19 July 21 - rs 190
    26 July 21 - rs 09.99 +0.01
    29 July 21 - rs 1.99
    30 July 21 - rs 0.01
    3 August 21- rs 901.01

    Total - rs 1103.01

    I didn't receive any message or alert from you when I checked my account statement. I came to know about this. I am disappointed with this kind of behavior about not informing the customer. I am still confused about this deduction.
    ICICI Bank customer support has been notified about the posted complaint.
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      Mou.Mukherjee
      Aug 4, 2021
      Report
      Copy

      Address: Vadodara

      Don't know where to begin! ICICI Direct live chat support doesn't work, their phone call number doesn't work, chatbot doesn't understand what I want and I feel stuck. No one replies to my emails, self-service service request doesn't give the required options.

      I ordered 390 shares of Zomato but none was allotted. And I have still not received my Zomato IPO refund.

      Worse is there is no one I can contact! I tried all possible ways but still couldn't get hold of their customer support. no one replied to my email.

      Transaction Id: 16343275
      Application No. 44517842

      To all present and future investors: If you want to smooth transaction and quick help, don't ever deal with ICICI. I am going to close my Demat with them soon and transfer my assets.

      Trust me when I say this : Stay away from ICICI Bank and Direct. You'll regret doing business with them.
      ICICI Bank customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        RozarioDan
        Aug 4, 2021
        Report
        Copy

        I've done a transaction through ICICI credit card on 25th of July. But transaction got failed and amount got debited from credit card. I contacted merchant and they said they didn't received the payment. But the debited amount still not refunded to my account. Transaction reference number is : [protected]
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (398132) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          Y
          yadavalliroopesh
          from Hyderabad, Telangana
          Aug 4, 2021
          Report
          Copy

          Hello,

          I would like to bring it to your notice that, the amount of Rs.169.00 has been deducted from my ICICI account and the transaction message says Info: VSI*AMAZON STAN. Neither had I done any transaction nor did I get any OTP during the transaction. The amount was debited on 04-Aug-2021. Could you please assist me regarding this issue?
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (398113) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            2
            21yash
            Aug 4, 2021
            Resolved
            Report
            Copy
            Resolved

            On date 04/08/2021 - Rs.700 was credited in my account and on the very same day the bank deducted the whole amount in the name of ECS and NACH charges.
            Now my bank balance is ZERO.

            Kindly check the attached screenshot.
            +1 photos
            Sep 6, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 05, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Nobody contacted me till now.
            Kindly refund all of the money.
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Amolsawant007
              Aug 4, 2021
              Resolved
              Report
              Copy
              Resolved

              Address: Chakala, Vile parle East,Mumbai-400099

              AN AMOUNT OF RS : 999/- was deducted from my ICICI account with the name of VSI*WWW MONEY. I didn't authorize this transaction by any means (OTP or monthly subscription).

              OTP for the transaction was also not asked for approval, how was the transaction approved?

              Only support that is to block the account?

              Please share this complaint with the respective teams and share the required information with me.
              Sep 9, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 04, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                P
                praveen kaydan
                Aug 3, 2021
                Resolved
                Report
                Copy
                Resolved

                I have TATA 1109, which is a LCV class vehicle and so are my fastags yet I get charged for hefty money by the word "wrong debit adjustment " everyday .Till now Icici have looted 1.5 Lakhs from me using this technique from Nov 2020 .

                My customer ID : 11036935
                I want them to stop this scam immediately .
                Contact - [protected]@gmail.com
                Sep 4, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 04, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  P
                  P. L. Aurora
                  Aug 3, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: B-409, PASHUPATI APARTMENT, RAJA RAM MOHAN RAI MARG

                  I have deposited my House Tax of my House ID 9157A08145 for the F.Y. 2020-21 on line through SBI Debit Card on date & time: May 19, 2021, 19:40 for Terminal Owner Name - EZYPAY NAGAR NIGAM LU, Money has been debited from my account, but the receipt of payment has not yet been received, nor confirmed that the House Tax has been paid.
                  Nagar Nigam shows payment pending till to date.
                  ICICI transaction is as under:-
                  1) Terminal Owner- EZYPAY NAGAR NIGAM LU
                  2) Terminal Id[protected]; (3) Date & Time - May19, 2021, 19:40
                  4) Transaction No. - 280690; (5) Amount (INR) - - 3053.19
                  5) Last 4 Digits of card - x8173 (6) Transaction Type - PURCHASE
                  7)Channel - POS / ECOM, (8) City - MUMBAI (9) Location - EZYPAY NAGAR NIGAM LU
                  Kindly get me the confirmation from Lucknow Municipal corporation of the receipt of House Tax and the intimation with details of the amount forwarded by your Bank to Lucknow Municipal corporation and oblige.
                  Hope for early action in this regard.
                  Sep 4, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 04, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (398275) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    satish kumar0987
                    from Hyderabad, Telangana
                    Aug 3, 2021
                    Report
                    Copy

                    demat account amc charges issue

                    Website: ICICI DIRECT

                    I am holding saving account in ICICI bank but not using any Demat account, Still they activated my DMAT account and now they are charging annual fees. I want to close my Demat account and refund my money.Recently I got new mail for deduction of AMC Charges of 826₹

                    Below is my last year deduction details.

                    Date - 25 August 2021
                    Amount - 826₹ (DP Charges)
                    Annual Fees charged without holding active...
                    +1 photos
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy
                    N
                    nirajkum165
                    Aug 3, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    I would like to bring it to your notice that, the amount of Rs 199/- has been deducted from my icici account and the transaction message says vsi/amazon st. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. Even i was not log in through my amazon account in that month. I have checked this when i was going through my account statement, kindly resolve this issue.
                    +2 photos
                    Sep 18, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 04, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (398295) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      U
                      Uzumaki
                      from Mumbai, Maharashtra
                      Aug 3, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      Hi,

                      This is with regards to the issue been faced from the Icici bank success manager : Mohammed saif. This request is regarding the account closure as I no longer need the services due to alot of issues which I've already faced and due to any upcoming issues which are about to come I wanted to close the account and the customer success manager stated to visit the bank branch as due to covid everything is virtual and when asked for the letter in regards to any covid issue we face when visiting the branch the manager claimed they don't care about it and it was devasting to hear such a response and the bank and Not at all taking Care of the Customers and also not at all taking safety measures for the Icici customers and still they are asking me to visit the branch.
                      Sep 11, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 03, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Shwetha KR Gowda
                        Aug 3, 2021
                        Report
                        Copy

                        My money from savings account is deductedevery month without any reason and prior information to me. The reference number is
                        NACH_AD_RTN_CHRG~Of Bnk BFLf~05JUL2
                        1~5fd5386~[protected] Rs on 31/07/2021
                        NACH_AD_RTN_CHRG~Of Bnk BFLf~05MAY2
                        1~d7f1935~[protected]Rs on 05/07/2021.

                        Please refund my money at the earliest.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (393922) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Anushree b
                          Aug 2, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Placed an order on swiggy by online paying through my ICICI debit card, but order got cancelled for some reason, Order no is #[protected]. For the same swiggy initiated refund and as per there app amount is refunded in my bank ac but as I check my bank ac statement amount is still not credited. REFERENCE NUMBER THAT THEY HAVE PROVIDED IS[protected]. Kindly refund my money earliest.
                          +1 photos
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          .
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 03, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (395054) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Helpful
                          3 other people found this review helpful
                          3 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            anjanster
                            Aug 2, 2021
                            Report
                            Copy

                            I have an ICICI Bank Coral MasterCard XXXX XXXX XXXX 1003 for several years. The card is in good standing as I generally pay in full every month. But recently I cannot use it for any online transactions esp. at night. No OTP is sent to my properly registered mobile no 87xxx 1xxx1. I am tried on complaining over phone. Please rectify your mistakes so that I can use the credit card for online transactions. Do it quickly.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (393919) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              sai venkateswar
                              Aug 2, 2021
                              Report
                              Copy

                              Address: Chennai Mahindra city paranur branch

                              I have been charged
                              DMC DP CHGS TILL MAY-21 icici charges 826Rs.I do not own any demat accoutn with icici bank.
                              kindly refund the amount
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (394903) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Shafi_Ullah
                                Aug 2, 2021
                                Report
                                Copy

                                Hi,

                                I recieved a notification today that Rs. 999 got debited from my account. The description is showing as VSI*MULTI SCREEN, which i am not aware of. Kindly look into this urgently
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (391714) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  T
                                  thamizharasanrp
                                  Aug 2, 2021
                                  Report
                                  Copy

                                  ICICI Bank — nach_ad_rtn_chrg~bajajfin, its deducting from my account
                                  NACH_AD_RTN_CHRG~Of Bnk BFLf~02JUL2
                                  1~d214c04~404CD 452.14
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (390940) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    SYED ABDUL Hafiz
                                    from Powai, Maharashtra
                                    Aug 2, 2021
                                    Report
                                    Copy

                                    On 20/7/2021. I purchased medicine in Med Plus Medical shop. during purchase two times Rs.1, 509/- debited from my account. I purchased medicine only for Rs.1, 509/=. Why the amount debited two times. Please resolve this issue and credit Rs.1, 509/= to my account as early as possible. I already gave the complaint. Not yet solved.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (390964) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      ambush kumar singh
                                      from Mumbai, Maharashtra
                                      Aug 2, 2021
                                      Report
                                      Copy

                                      Amazon pay ICICI credit card delivered at wrong address

                                      My credit card is delivered at wrong address please help me in that .

                                      Regards
                                      Ambush Kumar Singh...
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy