Claimed

ICICI Bank Complaints & Reviews

3.2
Updated: Aug 25, 2026
Complaints 23793
Resolved
14309
Unresolved
9484
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 211

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
V
vikramadityasinh
from Anand, Gujarat
Nov 16, 2021
Resolved
Report
Copy
Resolved

I have booked flight ticket through Make My Trip.com on 15/11/2021 from Ahmedabad to Goa Round Trip. The amount of Rs.15322/- has been deducted from my creditcard. But booking was not confirmed. I have earlier contacted ICICI customer care and MMT customer care. But no have replied me properly. Please look into the matter and shortout my issue.
My Credit Card No. is [protected].
Dec 19, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 18, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    P
    Pakkhi06
    from Delhi, Delhi
    Nov 16, 2021
    Resolved
    Report
    Copy
    Resolved

    Address: Delhi

    Want to 10 yeres old car loan settlement.
    Dec 27, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 16, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (732960) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      atul viplav
      Nov 15, 2021
      Report
      Copy

      Account number[protected].I am using icici credit card which was upgraded to Amazon card and now I have two cared with different number having saw limit of 25000. Now while making payment I have made payment of 1000 rs which was not updated on the card and late fine is levied .now as per history I have never missed my payment so I tried calling icici but after waiting for 30 mins for the charged call no response was there a girl received the call and then the call was disconnected.i marked mail for the same but no response yet.
      Please look into the same
      ICICI Bank customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        atul viplav
        Nov 15, 2021
        Report
        Copy

        Account number[protected] under name of Atul Viplav As I am using icici Amazon card but in my app two cards are reflecting and I have made the payment on card for 1000 rs but due to some issue it was updated on different card and now late fine is levied of 750rs. I am using this care from past 3 years and there is no single late fine or any due which is missed .so Please reverse my amount so that I can pay the rest amount .I have done calls to icici and waiting time was 30 miny and call got disconnected without conversation also mail is marked from my registered mail id but still no revert is there.i am frustrated with the response of icici
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (731222) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          N
          NAVIN PRASANNA
          Nov 15, 2021
          Resolved
          Report
          Copy
          Resolved

          Good morning,
          I have paid my hostel fee for Amrita Vishwa Vidhyapeetham university Coimbatore, using eazypay on 14/11/2021 at 11.05 am. The amount of Rs.29, 260 has been detected from my State bank of India account. But it didn't get reflected in my college portal. When I asked the accounts department of my college they told me they didn't receive the payment yet.

          Please repair this issue.

          I hereby attach the snap of the transaction statement.
          Dec 28, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Nov 15, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (731235) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            T
            Truthneverfails
            from Hyderabad, Telangana
            Nov 15, 2021
            Report
            Copy

            Website: www.icicibank.com

            ICICI Bank increased my locker yearly rent by 300%.

            Now you decide what sort of banking services are provided by ICICI Bank,
            when I told the employee about closing the FD linked to the locker ac, I was told that can be done by internet banking.

            But, login to bank ac the internet banking services does not work to close the FD ac.

            Since I am having savings bank ac with 4 other banks, I am trying to close all ac which I have with ICICI Bank. One year ago, I closed the demat ac due to their bad services. Now after getting the deposit amount as well as reimbursement amount, I plan to close the ac permananetly.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (739219) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Swati Ratnappagol
              Nov 15, 2021
              Resolved
              Report
              Copy
              Resolved

              Hi,

              Money deducted from my account on 11th November 3 transacions and 12th November without any notification being sent. this is serious viation or fraud from bank itself. Send the deducted amount back as soon as possible.

              Refer attachments for more details.
              UPI ID: swati.[protected]@icici
              Dec 24, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 16, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (733011) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              1 other people found this review helpful
              1 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                Rohit6201904254
                from Ranchi, Jharkhand
                Nov 15, 2021
                Resolved
                Report
                Copy
                Resolved

                Address: Buildings Alyssa, Begonia &Clove Embassy Tech Village,Outer Ring Road, Devarabeesanahalli Village,Bengaluru, 560103,Karnataka

                Account No,[protected], IFSC Code- ICICO003936, Branch- Ranchi, Jharkhand, Order ID - OD[protected], Refund Reference No.[protected]/-),
                OrderID-OD[protected], Refund Reference No.[protected]/-), RegMobile No. & Email ID- [protected], rt[protected]@gmail.com, Consumer informed that Flipkart provided RRN againsthis refund, he contacted the bank several times, but gave excuses and false promises to him, and denied for any refund, as well as not getting his refund yet.Expected- he wants his refund asap.
                Dec 18, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 16, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  F
                  Fcat
                  from Bengaluru, Karnataka
                  Nov 15, 2021
                  Report
                  Copy

                  Address: Kolka view my complete profile

                  Save this Post on this device and
                  ICICI Bank customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    F
                    Fcat
                    from Bengaluru, Karnataka
                    Nov 15, 2021
                    Report
                    Copy

                    Address: Via mobile device please

                    Vzsh and I'll send you the address and I'll send you
                    ICICI Bank customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      sarvesh salunkhe
                      Nov 14, 2021
                      Report
                      Copy

                      My 1000 money was detected from my account without any notice or without my permission.. under something nach_ad_rtn_chrg I don't have any idea why they deducted my money ??? Please help me with these
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (727657) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        K
                        Kanak Kanti Das
                        Nov 14, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        I have started travelling again from August but the ICICI Bank transaction OTP is not getting delivered. SBI is working perfectly fine. Is this is issue with ICICI only ? What is the solution.
                        Dec 17, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 16, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (732968) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          T
                          tejasggs19
                          Nov 13, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Prashant Corner, Shop no 11/12 Ashar INF Nerul Navi Mumbai

                          Hello Team,

                          I had made a transaction on Nov 9, 2021. I immediately made a void sale transaction but the refund has not been credited back to my account.
                          Please find attached the receipts for this, Please take this as a priority and credit my money back to my account. I waited but found no refund credited into my account. Please check and confirm.

                          I enquired with my saving account bank (Bank Of India), they said nothing pending from their side. I tried getting in touch with the shop where the transaction took place they showed me their account statement for that day and found nothing with my amount has been settled into their account and the amount has been put on Hold from ICICI bank end.

                          Account number from amount debited: Bank Of India [protected]

                          Date of debit: 09/11/2021

                          Amount debited: 4970/-

                          Please check and help with it. I've attached the transaction as well as void receipt

                          Regards,
                          Tejas Shirgaonkar
                          Dec 15, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 13, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (726394) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            B
                            Brinta K
                            from Bengaluru, Karnataka
                            Nov 13, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Hi

                            I came to abroad for 3 months trip. I thought of opening an NRI account. I just tried Saving account to NRO conversion link. Then my employer changed my business trip
                            so I don't want to convert it. But when I tried for the conversion before my Demat account got deactivate. ICICI helped & clearly told its is still RI account only. But I send ICICI
                            DIRECT Around 20 mails. But all the reply are saying same reply. Even customer care people are not at all reading my mails. I have a doubt whether any customer care executive is reading my mail or simply replying. Now you are the 11 th person in ICICI DIRECT to tell my story.

                            Another thing please understand we are making ISD calls to reach customer care executive but customer care executive s are lethargic and they just want to close the ticket without giving any proper reply.

                            Now I really beating on bushes because I don't know who is my complaint manager or I don't know his e m ail or phone number

                            For the past 20 days i am struggling to trade.

                            Never open a ICICI Direct
                            Dec 14, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 13, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (726582) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              N
                              Nrapesh
                              from Agra, Uttar Pradesh
                              Nov 12, 2021
                              Report
                              Copy

                              Address: Icici Bank ltd

                              Sir I didn't get my relvleving letter and fnf as till now it almost 5 months ago I have resigned .sir plz provide as soon as possible.
                              Thanking you
                              Nrapesh Kumar
                              [protected]
                              C159032
                              ICICI Bank customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Sahay Tahat
                                Nov 12, 2021
                                Report
                                Copy

                                Contact the only one that the year
                                ICICI Bank customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  C
                                  Chetan90
                                  from Chittorgarh, Rajasthan
                                  Nov 12, 2021
                                  Report
                                  Copy

                                  Within 4 days about 10030 rupees has been deducted from my account in the name of NACH_AD_RTN_CHRG~TPSLSIP~28DEC20~925a405~[protected] to NACH_AD_RTN_CHRG~TPSLSIP~28OCT20~33ccfc5~[protected] total 17 times 590 INR without any notification. I was maintaining minimum balance for the time of emergency and when i was going to make a payment then the amount was not there. I active my account after 6 month because of job loss in covid i return back . i mail to ICICI before leaving my ompany for closing my NRI account because of i am not using. after that now i start again on 6 november 2021.

                                  What the hell wrong with icici bank.
                                  What is this transaction purpose?

                                  Three time it has been same with me within 4 days. I want a strong reply from your side dear icici bank.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (725595) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    K
                                    kashyap bhavaraju
                                    from Hyderabad, Telangana
                                    Nov 12, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Dear sir/madam
                                    I am holding an account in ICICI bank for many years.I have never occurred any problem like this.my account was an zero balance account.on 10/11/2021 an amount of 627.17 was debited from my account without any intimation as "MABchgs-Oct21+GST".Why the amount was debited on what purpose, i need an clear explanation and my money back.please do needful.
                                    Dec 15, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 14, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (727651) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Dear Sir/Madam,

                                    Today(23/Dec/2021) from my ICICI Bank account 313.83 ₹ ("MABchgs-Oct+GST") and 166.26 ₹ ("MABchgs-Nov+GST) got debited without my concern. I am holding a Zero balance account. Need an immediate action on this as to why the amount got deducted from my account and reimbursement for the same on an urgent basis.
                                    Dear Sir/Madam,

                                    Today(16/jan/2022) from my ICICI Bank account 502₹ ("MABchgs-Oct21+GST") ("MABchgs-Nov+GST) got debited without my concern. I am holding a Zero balance account. Need an immediate action on this as to why the amount got deducted from my account and reimbursement for the same on an urgent basis.
                                    Helpful
                                    2 other people found this review helpful
                                    2 found this helpful
                                    2 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      M
                                      mayurabhat55
                                      from Bengaluru, Karnataka
                                      Nov 12, 2021
                                      Report
                                      Copy

                                      Address: Bangalore

                                      Unauthorized money 124.57 is deducted from my ICICI Bank account. The required money for transaction in ICICI Direct is already added to the account. However, the money is still deducted.

                                      EBA/NSE N 2021213/[protected].

                                      Please refund asap.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (724089) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        S
                                        Saikumar Chappa
                                        Nov 12, 2021
                                        Report
                                        Copy

                                        Address: Penta Village, Bobbili

                                        ICICI Bank — Unsuccessful Mobile recharge and Balance deducted

                                        Reference ID: [protected]
                                        Debit Account:[protected]
                                        Transaction Type: Prepaid Mobile Recharge
                                        Transaction Date: 12-Nov-2021
                                        Tansaction Amount: INR 379
                                        Transaction Status: Null/Empty
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (723109) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit