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ICICI Bank Complaints & Reviews

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3.3

Updated: Feb 2, 2026

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ICICI Bank reviews & complaints page 214

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I received a message few days back stating that Rs.550 has been deducted as DP CHGS TILL April-21. I have never operated a demat account so there is no possible reason for this. I need an immediate refund.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Aug 1, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (388737) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi team, I have done UPI payment early this morning(31/07/2021), I got response as "no response from CBS" I have checked my balance that time.. It was not debited. So I did another transaction.. But if I see transaction history, now I can see 2 debit transaction on my account..
Transaction reference:[protected]/[protected]

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Aug 1, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (388738) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Noida sector 5

I had made a on-line transaction for BSNL bill on dated 09/07/2021 through ICICI Net banking.
Transaction Details are as follow:

Mobile No:+91 [[protected]]
Transaction ID:TXC[[protected]]
Invoice No:[[protected]]
Account No:[45788764]
Amount: Rs 568.00
Transaction Status;Failed
Transaction Date:09/11/2010

I had already noted a complaint with ICICI bank but they had not resolved the above said complaint.

Sep 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Myself Sabbir Hussain, i have been with icici bank since 2018. This year 2021 826/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till mar-21 is shown in the statement. So please make sure to credit the amount which has been debited so far.

Aug 31, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (386621) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I would like to know the status of my father's bond that got lost during this period and recovered now.
Bondholder no[protected]
certificate no - 431324
Name of bondholder - VINOD KUMAR SHARMA

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 31, 2021

Verified Support

Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (385671) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

shivanshu96's [Complaint's author] reply, Aug 2, 2021

email id mentioned is protected. How can i find the mail id mentioned in reply to share the details.

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I have a Demat account in ICICI bank for 7 years now. When I checked my bank transactions and I found that there is one debit transaction '[protected] DP CH CH GS TILL JUN-21'---- INR 826.00'. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. I have called customer care and they revealed that they charged me once in 2014 as well and when I questioned her she couldn't answer and told me that she will call back and never called. My ICICI account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]

Sep 5, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Sarhaul sector 18 near police chowki on govt High school road

I have taken gold loan from sec 18 gurgaon branch .bank gave wrong information about gold loan first they have told me that the interest on gold will be submitted at the end of year and if we submit the disperse amount before the year no interest will be taken by the bank. But now the bank staff is saying that they have been informed wrong by their head and now they are asking me to pay intrest

Sep 3, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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This stupid ICICI bank people have deducted 1000 rupees from my account without knowledge and if i see the statement it says some stupid thing which I can’t even understand Nach_ad_rtn_charge_ofbnk what is suppose to mean

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 31, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (385659) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I opened iwish deposit account, and i am seeing the 10000rs transferred to someother deposit account dr tran, what the hectic, how its happening without my knowledge. 10000rs my two weeks salary... This is insane... I didnt expect this from icici bank.. I am using icici account for past 7 years. Now i am frustrated to close the account a/c[protected]. Please someone solve my problem... I am not a rich guy to fund everyone. This is unlawful...

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Address: ICICI Bank, Pundlik Nagar Branch, Aurangabad

Dear Sir

My Self Vaibhav Gangadhar Diware. Bank has debited 590/- from my Account with caption ECSRTNCHGS280721_SR[protected]. This transaction is not related with my any activity. I am sharing my details and email id below. Kindly see this matter.

Name:- Vaibhav Gangadhar Diware
Email Id:- [protected]@gmail.com

Sep 5, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: RUPNAGAR, PUNJAB INDIA 140001

I have a current account with ICICI bank Rupnagar branch (ICIC0000553), which was frozen/blocked by the bank on 23rd July without any prior intimation. On 26th July, I had submitted confirmation that I do not have any limit account with any bank. Followed up with bank daily for update
But till date my account has not been activated. Branch is not providing me any reason for not activating my account.
When complained to ICICI customer care, branch manager replied to customer care that they were not able to contact with customer. Really surprised when got to know from customer care that branch was not able to contact us while we used to go there daily for cash deposit.
I have contacted and emailed higher authorities and customer care but to no avail.
account is still frozen till filing of this complaint

I have not seen such poor service from any bank till date

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Jul 31, 2021

Updated by oberoi37 Today also, no assurance from branch.

M: [protected]

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I was doing payment for PSPCL exam, it got failed at their end . But amount debited twice from my account.
Its been 4 days, there is no refund yet.

Transaction id: [protected]
other transaction id: [protected]

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 30, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (382320) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Dear Sir,
I am Santosh Kumar, amount of 826.00 rupees has been deducted for 2 times from my account in the name of DP CHGS till june 21.
I have an activated demat account so I have called with the executive, and he told me that there will be no charges upto transition of 2lakhs rupees.

I need the refund as soon as possible, please do the needful

My account details are as follow
Account holder name: SANTOSH KUMAR
Account number :[protected]
Mobile number :[protected]
Email: [protected]@yahoo.co.in
UID :[protected]

Regards,
Santosh Kumar

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Aug 12, 2021

Updated by Santosh0086 Dear Sir, please do needful to resolve my issue. Its already been very late now. THANKS.

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Dear Team

Pls guide as I have Home Loan with ICICI bank LBRAJ[protected] and I have paid regularly EMI without fail from last 3 years. But when I have tracking my subsidy amount get the error as " Rejected by the maker"
So request to you pls guide on urgent basis.
Whom follow up is taking regarding subsidy amount as no one reply to me.
Request to pls do the needful on urgent basic

Aug 30, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Jul 30, 2021

Updated by Kkbagthariya Loan AC No. LBRAJ[protected]

Verified Support

Jul 30, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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K

Kkbagthariya

Jul 30, 2021

ICICI Bank — Home loan subsidy tracking last 2 year third step

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Cash transaction charges charged, there are failed and small transaction
For account number[protected] two times charged. total 354/- i am totally disappointed with this kind of bulk deduction.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 30, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (382324) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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This is Sunil yadav having an account in Icici bank from last five years.. But few days back my account was deducted for rs826 as chgs charges.. But I never did this type of activity.. Plz refund my money as soon as possible..

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Address: Dec allipuram, Dec allipuram, Beside brindavn gardens , 4th mile , allipuram , Nellore

Dear Customer, transaction of INR 999.00 done on ICICI Bank Account XX008 on 30-Jul-21. Info: VSI*AMAZON ST. The Available Balance is INR Xxxx.02. Call on 18002662 for dispute or SMS BLOCK 008 to [protected] ...i got this message suddenly and my account debited rupees 999...i want refund

Sep 2, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (388740) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Jaipur

Dear Sir,
Greetings!
I have been charged rupees 588.82 for "Expression Debit" card which I am sure I never applied. The money was debited from my account without my consent or confirmation. There is no option for cancelling the above mentioned "Expression Debit" and I am not in the need for another debit card since the current one is working fine.
My account Number and details are as follows:
Account Number:[protected]
Phone number: [protected]
Requesting an urgent assistance in this matter and refund my deducted amount.
Regards,
IRFAN KHAN

ICICI Bank customer support has been notified about the posted complaint.

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go with irfan

Jul 29, 2021

I want refund as soon as possible otherwise I don't need this kind of bank account.

ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 30, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (382315) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Theni

Hi Team ICICI,

Account Number :[protected]
Got deducted Rs. 257 as a total from account against transaction [protected] DP CHGS TILL JUN-21.
But it was clearly told that no AMC and I didn't activate Demat at all.
I need my money back. I'm asking vary patiently.

Regards
Mohammed shaliq

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 31, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (385620) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I opened the account in icici in july and they dedu 177rs as Dcardfee without informing me neither by email or sms. This is really disappointing and fraud activity of stealing the money of customer with letting them know the real reason. I want my unnecessary deducted money back into my account asap.
Kindly respond and resolve my concern.

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