Claimed

ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Sep 24, 2026

Complaints 23795

Resolved

14309

Unresolved

9486

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank

ICICI Bank reviews & complaints page 215

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I have raised a police complaint and also a fraud dispute in ICICI on 6th oct and today is nov 1st. Its been many days and still no progress. I feel so insecured to use ICICI bank. Even when i have complained that my amount got debited also the cybercrime Police have mailed them to revert my amount as it is fraud, there is still no action taken. I want all my money back: i wont tolerate all this now. Its been many days without response from bank. Not a small amount. I lost 1, 52, 900/- even after police confirmation mail also you are not refunding me the amount.

I no longer want to be an ICICI customer. Worst service. What kind of customer service icici give? So worst!

I hate to be an IcICI customer. They are not showing any progress. I want my money back immediately to be visible in account balance. Not like shadow credit. I want permanent money to be in my account.

Dec 5, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (704734) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

View replies

N

Nadakuduti

Nov 5, 2021

Please contact me on [protected]@gmail.com. I am unable to revert back to the mail provided by you. What nonsense service is this. customers problems should duly be respected and resolved from your end

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Amount of 100 rs deducting from my bank on 1st of every month in name of IPRUGTP-NCA from[protected] which i'm unaware. Not sure what is the purpose of this deduction.

ICICI Bank customer support has been notified about the posted complaint.

View replies

ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 2, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (700793) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

1/10/2021 at 4.30 pm I made payment in msrtc but even if it fails I don't get refund zale nahit ???

Dec 4, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (700775) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have paid 14499rs to my card (current due) on 23rd oct, but it was not reflecting in my card limit, i called customer care they said it may take 3 working days, later they all have diff answer or no answer to this. I also wrote email to the customer care, and they arguing that your email id is not updated, then i updated it and then they are not replying my email, i am thinking to go to consumer forum, but lets give this website a chance. Please help to solve my issue

Dec 4, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (699779) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have been deducted with 2500 inr in my account

NFS/07937004/CASH WDL/01-11-21 2, 500.00

what is this deduction - completely unacceptable.

please reverse my money. thank s

ICICI Bank customer support has been notified about the posted complaint.

View replies

ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 1, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (697366) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Bharuch

Rs 826 has been deducted from my account on 30.03. I checked online and found that lot of other people have logged similar complain. I believe the charge is for dmat account but i don't even have an icici dmat account that i am aware of. Please initiate ba refund as i have never been informed about such deduction.
We were not informed about this deduction and didn't even receive any email or message for the same. This is absolutely ridiculous. Please initiate a refund asap

ICICI Bank customer support has been notified about the posted complaint.

View replies

ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 1, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (696487) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Bharuch

I am Durgesh bhatt, an mount of 826.00 rupees has been deducted from my account in the name of dp chgs till aug 21

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

I need my money back and am ready to comlain anywhere else if needed
Plz help

ICICI Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear Team,

I am Chandan Kataria, 762.01 Rupees has been deducted from my account as DP CHGS TILL SEP-21 on 31-Oct-21

I have never activated and used my demat account till now. There was no prior notice for the deduction.

So i need Justice and my money back on immidiate basis

Dec 5, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (699509) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: South Bopal, Ahmedabad

I have been informed for expression debit card which i have not applied in my knowledge. They have sent me a mail regarding an expression debit card has been issued & rs. 588.18 including taxes will be debited from my account. Neither the sales personnel informed me the same he told me that only annual charges will be levied. Now he is forcefully saying I have informed about the deduction. Expression debit card request cancelling options were unavailable.
I don't need expression debit card as i already have basic debit card.
Kindly help me to close this issue & take necessary action against the fibster sales person.

ICICI Bank customer support has been notified about the posted complaint.

View replies

ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 1, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (696479) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Hi icici,

In my years of experience with another private banking i have never faced any issues.
But recently with icici, i'm facing issues.
Money is getting deducted without any consent and without any notification.

Recently on October 31st 2021, an amount has been deducted a total of 589 rupees without any consent for ECSRTNCHGS201021 for the upcoming date of Nov 1st 2021. How can it be deducted before even the date and its h=showing in the mini statement but no deduction notification came up. I reuest to refund my whole amount ASAP.

Dec 5, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (699523) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Singasandra, Banglore, Karnataka

Website: ICICI pocket

Unknown transaction occurred for the amount of 1100, without any notice, please check and resolve this issue.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (694690) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Nov 03, 2021

Updated by Masood Ahamed Unable to send mail on this email [protected]@icicibank.com, please help me out.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hlo, I'm Rishav
Credit card no.[protected]
Icici, Ashoka plaza, Rohtak Haryana.I want to settle this card.Plz help me settle my account.
[protected]

ICICI Bank customer support has been notified about the posted complaint.

View replies

ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 31, 2021

Verified Support

Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (694140) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Banglore , Karnataka

Website: Icici bank

Hello Sir/Madam,

Without any messages and notifications how can you auto debited my money..? What is this happening from your side. Whats charges is this ECSRTNCHG01?

Almost 1100 had deducted without any getting notifications Please resolve fast

ICICI Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I haven’t applied for a expression debit card but i got an message from bank
I don’t want an another card
Please cancel my request

ICICI Bank customer support has been notified about the posted complaint.

View replies

ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 31, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (694139) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mansa

Raise a complaint and take action overlimit 590 refund my 590 charges[protected] acc d i visited branch ni response no resolution phone busy now if my problem no solve i do legal action complaint to rbi

Nov 2, 2021

Complaint marked as Resolved

Solved

ICICI Bank customer support has been notified about the posted complaint.

View replies

ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 31, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (694064) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I am an a/c holder of icici bank for the last 4 years and they charged me ₹942.82 under this category dcardfee1773OCT21-Sep22+GST.
I am not aware of what type of charges are these.
They never informed me regarding these charges either by email or by sms.
Who has given the right to icici bank to deduct the money without informing us?

There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c.

Dec 2, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Customer ID[protected]

Several Email Sent
[protected]@icicibank.com
customer.[protected]@icicibank.com

I have got ICICI Credit Card, So I have opened online ICICI Saving Bank Accounts to easy banking

both USER ID Issued different and cannot be link each other also my register mobile is not register with saving bank account then how they open online bank account

Several Emailed Exchanged but surprisingly i have got unprofessional customer service email which support nothing but make more difficult issue requested for call back nobody call yet, also i contacted no solution

Now we want to closed Saving Bank Accounts permanently or both even credit card better to avoild such difficult banking don't have time for this issue

hope they will do take action now or else i have refer this issue to RBI as well their higher management for this kind of trouble

Nov 7, 2021

Complaint marked as Resolved

they just link after so many email and complaints anyhow, thank you for the support and cooperation and request to closet this ticket.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (692360) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have credit card linked with my ICICI Bank. In the imobile app, everything shows proper. But, when I try to perform any transaction using my credit card. I don't receive the OTP to complete the transaction so I am not able to use my credit card at all.

Please help me to fix this issue.

ICICI Bank customer support has been notified about the posted complaint.

View replies

ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 30, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (692349) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I did all my credit card payment before the last date but still the bank sent me due payment with charges. I also put in a request in September but still the bank sent me an invoice with a late charge. I talk many times to service customers but they can’t give satisfactory answers or decline my call. My previous request no. is SR[protected] and SR[protected]. I called so many times but the banking officer can't talk properly. They do not want to resolve the problem. They also dropped my call.

Dec 12, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (692199) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: hazaribagh

Suddenly I received that my complete amount on icici bank got deducted and the account got closed, I am not able to connect with customer support as they require active account detail to connect with the support team.

Dec 15, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (692242) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines