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ICICI Bank Complaints & Reviews

www.icicibank.com

3.3

Updated: Feb 2, 2026

Complaints 23771

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14308

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9463

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 216

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1) Representatives doesn't understand what I am saying. How dumb people! Totally dissatisfied
2) They do not concentrate on my words. Ask me for repetition several times. Told my query 4 times
3) I try many times to contact ICICI Customer Care Number[protected]
4) This call charges 2.5paise per second. How costly!
5) Representative asked me to direct me to Credit Card Department and wait for some time. I replied with Ok. Instead of directing call to another department they cut the call.
6) Overall service of this number is rated 4 out of 10

Aug 29, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (376397) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have ordered 2 products from Amazon i.e. Neutrogena deep clean foaming cleanser for normal to oily skin, 100g and Maybelline New York instant age rewind concealer, light, 6g. Which I've cancelled but amazon had deducted my amount but when I asked the customer service of Amazon, they said that they didn't recieve the amount from the bank and told me to contact to the bank. It's been more than 10 days and I haven't received the amount yet. I've Ordered this product on 17th of July and I was supposed to get my Refund by 26th of July. This is the Order Number[protected] and the Reference Number is- 74332741202120156011129. Amazon have not received the fund from the bank.

Aug 28, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Jul 28, 2021

Updated by hannah13 I have ordered 2 products from Amazon i.e. Neutrogena deep clean foaming cleanser for normal to oily skin, 100g and Maybelline New York instant age rewind concealer, light, 6g. Which I've cancelled but amazon had deducted my amount but when I asked the customer service of Amazon, they said that they didn't recieve the amount from the bank and told me to contact to the bank. It's been more than 10 days and I haven't received the amount yet. I've Ordered this product on 17th of July and I was supposed to get my Refund by 26th of July. This is the Order Number[protected] and the Reference Number is- 74332741202120156011129. Amazon have not received the fund from the bank. The amount I paid was Rs. 474 for both of the product.

Verified Support

Jul 28, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (376404) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Dear Icici bank as I can see that u have charged Rs826 from my account as chgs Or dp charges but i never did this type of activity. So plz refund my money as soon as possible otherwise I have to take some immediate action against you...

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 28, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (374957) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Gunupur Odisha

Hello sir I got a message that if I open icici direct demeat account I will get 500rs Flipkart gift card I opened account and thay said for trade and I traded till now I not received my gift card

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I have Credit Card of ICICI Bank with acct number linked to [protected]. On 23 July 2021 i got notification of payment Amount Rs. 4256 which was not done my me and even i have never used this card. Still it got charged. Kindly do the needful and resolve this issue.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 28, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (374986) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am Madhuri. ₹ 826/- has been deducted from my account as on 27 Jul 2021

They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also I did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

When I created the demat account, I was not told about the dp charges, it was told me by the icici representative...

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Yesterday I have checked by bank balance suddenly I got shocked 826 rupees deducted not even a msg came to me.. but the money only deducted. Even i don't open any demat account on icici why you guys deducting money? I want my money back

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 28, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (374983) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am Madhuri. ₹ 826/- has been deducted from my account as on 27 Jul 2021

They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also I did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

When I created the demat account, I was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected] This is completely unacceptable and please refund my amount. My phone number is [protected].

Regards,
Madhuri.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 28, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (374976) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Hyderabad

ICICI bank has deducted a sum of 826 rupees from my account without any intimation and i see the transaction remark as DMC/IN[protected] DP CHGS TILL JUN-21

Transaction Remark : DMC/IN[protected] DP CHGS TILL JUN-21
Amount : 826.00

ICICI bank is already deducted their charges while doing monthly SIP and not sure why you are deducting this additionally which was never discussed or mentioned by bank.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 28, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (374967) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

S

Sudheer5607

Jul 30, 2021

I don't see your email id correct in your message.
You have my mail id. pl reach out to me if you cannot share your email id.

S

Sudheer5607

Aug 3, 2021

Dear ICICIC team,

i have not heard anything on this here.

Sudheer5607's [Complaint's author] reply, Aug 3, 2021

Does this Site help the consumers or just link it to the concerned bank customer care.
we need this site's consumer desk to look into the matter as the bank does not give right response.

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I am Ayush sudhir singla. 398.48 Rupees has been deducted from my savings account as DP CHGS TILL JUN-21) DP charges on 27/07/2015.

I have never activated and used my Demat account till now. I haven't received any deduction message to my mobile.
I want my money back immediately.My Account Number is[protected].

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 28, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (374958) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Nagpur

Hi Team,

This ridiculous in world of digital and transparency.
There are unnecessary deductions shown up into my accounts and the one I am more concerned about is of Rs. 826.00. If you have deducted this money why there was no message for this. I came to know only when I checked my statements.
I want immediate action here, if not I will escalate to higher level and can take pull this to court if required.
27/07/2021 DMC/IN[protected] DP CHGS TILL JUN-21 Dr. 826.00
28/07/2021 EBA/NSDL CDSL Chg_270721/[protected] Dr. 4.52
28/07/2021 EBA/NSDL CDSL Chg_270721/[protected] Dr. 0.80

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 28, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (374953) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: ICICI Bank Ltd., Galleria Shopping Mall, Hiranandani Gardens, Powai, MumbaiMumbaiMaharashtra, 400076

I am here to complaint aboout the 344.17 rupees has been deducted from my account on 27-July-2021. I have never used my demat account till now.

They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also I did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

When I created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici.This is completely unacceptable and please refund my amount. My phone number [[protected]].

ICICI Bank customer support has been notified about the posted complaint.

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Address: ICICI Bank Ltd., Galleria Shopping Mall, Hiranandani Gardens, Powai, MumbaiMumbaiMaharashtra, 400076

I am here to complaint aboout the 344.17 rupees has been deducted from my account on 27-July-2021. I have never used my demat account till now.

They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also I did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

When I created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici.This is completely unacceptable and please refund my amount. My phone number [[protected]].

ICICI Bank customer support has been notified about the posted complaint.

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Myself Girish, i have been with icici bank since 2014. Each year 826/- rs is deducted from my account without any alert message. I am not using any ICICI demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till july-2021 is shown in the statement. So please make sure to credit the amount which has been debited so far.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 28, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (374950) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

L

Lucky Gulab

from Vasai-Virar, Maharashtra

Jul 31, 2021

Can you please provide the correct email Id. As I try to send a mail but not able to send on [protected]@icicibank.com

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Dear Sir,

I have not linked my bank account to this credit card account and I have not activated the Auto Debit Option. But the amount has been debited from my account without any information and without my permission.. Due to this Problem i cant able to Maintain Balance to pay other payments.. So Please stop the auto debit options in my account..

Bank A/c no:[protected]
Credit card: [protected]

My Cell no: [protected]
e-mail: felkon.[protected]@gamil.com

Thanks

MURUGESAN K

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 28, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (374947) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Noida

Hi,

I Durgesh Kumar Verma, would like to complaint about wrong deducted balance ₹404.00 at (27 july 2021), ₹122 at (03 Apr 2021) and ₹153 at (29 mar 2021) for DM DP charges of ICICI securities Ltd without any information. I didn't taken this type service ever. I am waiting for refund this amount till now.
So, Its a humble request that please help me out to refund my 679.00 Rs amount as soon as possible & immediately. I hope you will resolve soon.
My Icici bank a/c no.[protected]

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 28, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (374988) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Pune

I am deepak i m. 465.50 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till Jul-21) on 27-Jul-2021.

They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

I need justice and return my money back immediately. My account number is[[protected]].

When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[[protected]]. This is completely unacceptable and please refund my amount. My phone number is [[protected]]

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 28, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (374984) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Chandigarh

Amount 826/- till Jun was deducted from my account. I did not know that I have a demat account and I was never told that I will be charged for demat account.

Please look into the issue.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 28, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (374975) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Kothrud, Pune

Amount of rs169/- has been deducted from my ICICI account and the transaction message says vsi/amazon ST. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. This debit is done every month!
Request for priority attention.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 27, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (372929) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Icici direct deduct money for 1 year prime plan but i did not use any benefits and it expired with 6 months please take action

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