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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 216

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R
RajashriR
Jul 26, 2021
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Deducted amount of 590/- rs from my account

There has been a debit of rs 590/- from my account with the description as RTN CHG-INSUFFICIENT FUNDS.
Can you please explain why it's been so....
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Seeda Srikanth
Jul 26, 2021
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Hi my name is sreekanth as I am a existing client for icici, but, I am Facing a issue regarding ecstrnn charges which I don't know, this charges are happening more than than 5 times in a month I don't know what ### it is kindly let me know the solution as early possible
Jul 26, 2021
Complaint marked as Resolved 
I didn't get any calls or messages from the bank not even once while the deduction happening because of this I didn't kept any money in this account from last six months but yesterday my friend sent me some amount like 5000 rs I checked everything gone like 590/- 8 times and remaining for 1 time regarding this I spoke to customer care also This is my number 8897587764
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 26, 2021
ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    M
    Machine37
    Jul 25, 2021
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    On 23rd July, I got msg o[censored]pgrading my Debit Card whereas I didn't upgrade any of my card. I was charged approx 600rs. Today I got msg of debiting 192rs of my primary debit card while it was provided free of cost at the time of opening Savings Account immediately. Also, today I got charged 4000rs for funding some account no. BANK DIDN'T TELL ME ABOUT THE CHARGES AT THE TIME OF OPENING ACCOUNT!
    ICICI Bank customer support has been notified about the posted complaint.
    View replies
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (369197) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      V
      Vaibhav2003
      Jul 25, 2021
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      Resolved

      I use ICICI bank credit card. They have charged annual renewal of one card which I do not use. I tried their customer care number but can never connect to customer care executive. Dropped a mail to them did not receive any response. Posted complaint on their website, still no response.
      Aug 29, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 26, 2021
      ICICI Bank Customer Care's response       Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (369976) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        R
        Ritesh5567
        Jul 25, 2021
        Resolved
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        Resolved

        I had raised request for Amazon Pay Credit card however even after providing below details my request got rejected.
        1. Pan card, Aadhar card
        2. My Organization details

        Even after contacting customer care they are giving below comments"new credit card is evaluated on a combination of parameters such as income, credit history, payment track record of other loans and credit cards (if any), etc." however this is the first bank where i have seen that application got rejected even without taking income proof. Also in terms of paying other loan I have never missed any installment.

        Kindly let me know reason for which my Application[protected] got rejected.
        Aug 26, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 26, 2021
        ICICI Bank Customer Care's response         Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        View replies
        Dear Praveen,

        Thanks for giving below standard copy paste explanation however it is no where mentioned what was the exact reason for my application[protected] to be rejected.

        Instead of giving such unnecessary explanation, Kindly be on point that without even uploading any salary proof why my application got rejected directly.

        Regards,
        Ritesh
        Hide quoted text

        On Mon, 26 Jul, 2021, 7:19 pm, wrote:
        Dear Customer,

        Greetings from ICICI Bank.

        Hope you and your loved ones are healthy and safe.

        We have received your Amazon Pay ICICI Bank Credit Card application vide Application Reference Number[protected]. Based on the information provided by you and our consideration of the same as per the below mentioned criteria, we regret to inform you that we are unable to offer you the Credit Card.

        Eligibility criteria of ICICI Bank.

        Viability of proposed purposes of the credit facility.

        Past borrowings of the applicant.

        Prior experience of the applicant in respect of the proposed purposes.

        Regulatory and statutory provisions governing ICICI Bank.

        The above mentioned criteria do not necessarily imply your adverse creditworthiness. You may apply again for an Amazon Pay ICICI Bank Credit Card after six months.

        We once again thank you for the interest in Amazon Pay ICICI Bank Credit Card.

        Thank you for giving us the opportunity to serve.

        Bank Digitally and Stay Safe!

        Sincerely,

        Praveen
        Customer Service Officer
        ICICI Bank Limited
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          G
          Gopal Singh Jassal
          Jul 25, 2021
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          From cibil i check on my name two credit cards are active but i v not any single one credit card.s stop these cards and take action on those who use these cards.
          Gopal singh
          Ph.no.[protected]
          ICICI Bank customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (365470) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            M
            Manumanmadha
            Jul 25, 2021
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            Address: SC street line no 4,RR colony metturu bit 3 Irapadu village, kotturu mandal,srikakulam dist,532459.

            In my account 1600 money debited in 2 months of time in 4 times without intimation, transaction type was like NACH charges why this much amount charged how without intimation, credit my money to my account immediately, customer care numbers are not connected properly waste of my money waste of my time immediately resolution required
            Aug 26, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 26, 2021
            ICICI Bank Customer Care's response             Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (368905) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              M
              melicia ferns
              Jul 25, 2021
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              Resolved

              I would like to bring to your notice that Rupees 999 was deducted just now from my account without my consent.
              Attaching below the message and pic transactions detail.

              Very disappointing with this.

              Dear Customer, transaction of INR 999.00 done on ICICI Bank Account XX243 on 25-JUL-21. Info: VSI*AMAZON ST. The Available Balance is INR 19, 839.74. Call on 18002662 for dispute or SMS BLOCK 243 to [protected] .
              +1 photos
              Aug 29, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 26, 2021
              ICICI Bank Customer Care's response               Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (368902) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              View replies
              The money was debited without OTP number for the bank. Its suprisingly. Thank you for looking into this matter
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                V
                VijayPKini
                Jul 25, 2021
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                Address: 19 INDRA NEEL BANDRA RECLAMATION, BANDRA WEST, MUMBAI 400050
                Website: Redemption money not received

                Invested in Ashirwad Deep Discount Bond in July 1996
                Bondholder No 1116-297
                Certificate No 39391

                When we will get this Money?
                ICICI Bank customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (365486) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  V
                  VijayPKini
                  Jul 25, 2021
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                  Address: 19 INDRA NEEL BANDRA RECLAMATION, BANDRA WEST, MUMBAI 400050

                  Invested in Money Multiplier Bond 0498 MMB in Jun 1998.
                  Bondholder No 3549-330
                  Certificate No 6697

                  What is the status?
                  ICICI Bank customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (365483) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    I
                    Ishita212
                    Jul 25, 2021
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                    I've been an ICICI A/C holder for a long time but have never faced this kind of an issue.

                    ICICI Bank has charged Rs. 177 under this category:
                    DCARDFEE2961JUN21-MAY 22+GST.

                    The date of the transaction (in the app for previous transactions) shows 26th July whereas at the time of writing this it's 25th July (Sunday).

                    Also, they've deducted the money for 2022, what kind of a harsh joke is this when it's only 2021?

                    What kind of an technical glitch is this? If so, then the amount deducted should be returned immediately because I'm not aware of this kind of charges nor was I informed either by email or sms.

                    This is extremely unprofessional, unethical and illegal.

                    My money should be credited back immediately.
                    ICICI Bank customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (366084) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      aadalarasu
                      Jul 24, 2021
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                      Address: frontier business systems pvt ltd chennai

                      Hi sir mam im salary account open before 7 days my salary account not activated my salary account please activated my ver urgent
                      ICICI Bank customer support has been notified about the posted complaint.
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                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (361361) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        R
                        Rajat Deshpande
                        Jul 24, 2021
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                        Unknown auto debit from account

                        Hi,
                        There has been an unknown autodebit in my account worth ₹4, 800.
                        The entry is named ‘ATD/Auto Debit CC0xx2871’
                        I do not have any credit card with a number ending with that.
                        It is very surprising to see banks like ICICI making such blunders.
                        Need this resolved asap....
                        +1 photos
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                        J
                        Jegan Vijayan
                        Jul 24, 2021
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                        Resolved

                        Got following message wrongly. I don't have any card

                        Dear Customer, please pay the Total Amount Due of Rs. 34981.92 immediately, as non-payment of dues on your Credit Card 4009 will adversely affect your credit history. For details, please call Customer Care. For payment options, visit www.icicibank.com/pay . Please ignore if already paid.
                        Sep 5, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 24, 2021
                        ICICI Bank Customer Care's response                         Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (361384) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          Swapnil Khutade
                          Jul 24, 2021
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                          Resolved

                          Had recently used ICICI Fastag for toll service and charges were properly deducted during the journey.
                          But suddenly on dated 20th june 2021 i got an sms saying Adjustment Debit for Standard Toll Charges for the Tag Account No. : 25129123 with Ref TripNo:[protected] on Transaction date time[protected]:35:07 for Amount: Rs. 170.00

                          ICICI Fastag customer care is always shown busy and you can never contact them for any query. Neither you can email them nor can you get help from ICICI
                          Aug 25, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 24, 2021
                          ICICI Bank Customer Care's response                           Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            D
                            deeptisinghal
                            Jul 24, 2021
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                            Resolved

                            I received a sms regarding auto dediction of Rs. 999 from my ICICI bank account without asking any OTP. I didn’t authorize this transaction by amy means.

                            Then, how was the transaction approved ?

                            Requesting you to look into this matter and share my complaint with other respective teams. And, please share the needful information with me.

                            Thanks & Regards
                            Deepti Singal
                            +91-[protected]
                            [protected]@gmail.com
                            Sep 8, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 24, 2021
                            ICICI Bank Customer Care's response                             Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              B
                              Btrvrr
                              Jul 23, 2021
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                              Address: Ghyug vhhgffgh guuddgbv

                              Account and damdam rggvvgh me know if you need anything else from me please let me know
                              ICICI Bank customer support has been notified about the posted complaint.
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                                T
                                [email protected]
                                Jul 23, 2021
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                                Sir, I initiated a payment of Rs 40450 on 16.07.2021 through upi of Imobile app. My account number is[protected]. Payment was made only once and deducted at the same time from my bank account but now in passbook it is being reflected as payment made twice with the same amount of Rs 40450. Thus amount 40450 has been deducted twice from my account. Transaction details are UPI/[protected]/UPI and UPI/[protected].

                                I had earlier raised a complaint but I am not satisfied with the received reply. This is a serious case of financial fraud or may be some technical glitch in the system. But I am quite unhappy because I had initiated transaction once but after some hours I found it deducted twice without my authority.Therefore it is requested to take proactive measures to correct the wrong payment done by Imobile app twice and initiate proceedings to revert Rs 40450 to my account immediately please.
                                My contact number - [protected]

                                Regards
                                Rajkumar Tomar
                                ICICI Bank customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (357208) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  K
                                  Kush kawale
                                  Jul 23, 2021
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                                  Redemption of deep discount bond icici bank 1996

                                  Address: Mumbai

                                  Bond No: 1 Ashirwad Deep discount bond
                                  Maturity Date: 15th July 2021
                                  Maturity Amount: Rs 2 lacs
                                  Certificate No:463602
                                  Bondholder No: 1482-142
                                  Purchase date:15th July 1996
                                  Amount Rs 5200 per Bond

                                  Banks official says the amount is transfer to Govt account.
                                  they say Rs10000 is only we will get..This is really not fair..it seems customers are cheated..request to help out...
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                                  F
                                  Faiz Dafedar
                                  Jul 23, 2021
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                                  Why ICICI bank is not accepting Aadhar and Pan cards to correct spelling mistakes in my account, they ask for extra documents such as a driving license and voter id. In 2011, ICICI bank opened my salary account on basis of a PAN card even though there was a spelling mistake. Recently I corrected my pan card. When last month I approached them, they are saying along with Aadhar and Pan cards, I should also produce a driving license. Shame on ICICI for making such a nonsense policy
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (356528) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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