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ICICI Bank Complaints & Reviews

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Updated: Jun 2, 2026
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ICICI Bank reviews & complaints page 221

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S
Sai Sateesh Dara
Jul 19, 2021
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Hi There

I am SAI SATEESH DARA, I have an ICICI Account from more than 15 years.

I see that there is a Debit Transaction in my account, PFB.

27/04/2021 DMC/IN[protected] DP CHGS TILL MAR-21 Dr. 826.00

What is this about ? It looks like ICICI is doing this when they notice that, we are not logging into the account for a while.

Can you please credit the amount at the earliest.

Thank you :)
Sai
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (343748) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Alluri Seetha Rama Raju yabbatam
    Jul 18, 2021
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    I purchased ashirwasd deep discount bond option I 15th July 1996. Now the bond natured date is 15 July 2021. But what is the surrender procedure of Ashirwasd deep discount bond option I and any customer care number of Ashirwasd deep discount bond option I redemption..
    Aug 30, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 20, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    Verified Support
    Jul 20, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (346395) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      N
      Nishant Saharia
      Jul 18, 2021
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      Resolved

      Effected my credit score

      I have asked ICICI bank to cancel my credit card and adjust my outstanding balance with the FD on which behalf i got my credit card. The customer care executive has assured me that it would take around 4-5 days to get my credit card cancelled and they also said that they would adjust the outstanding balance from my FD account. But till date they haven’t adjusted the FD amount with my credit card outstanding & my cibil score decreased. And...
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      adasari
      Jul 18, 2021
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      Address: Bangalore

      I have been charged Surcharge MCC 5541 for paying for fuel using debit card. Please reverse the same immediately. I can be reached on [protected]
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (341434) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        I
        Ishaan .
        Jul 18, 2021
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        Address: Jagadhri

        An amount of ₹1477.31 under the name MSI/PYIMAGESEAR/ has been debited from my savings account on July 17. I have not approved this transaction via OTP or any other method of verification. This transaction is not under my acknowledgment, nor do I intend to do it. Please look forward into this grave matter asap. Thankyou.
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (341448) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          K
          Kittykills
          Jul 17, 2021
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          Website: ICICI

          I had taken phone for 3749.89 on EMI.
          From 27/5/20 every month ICICI is deducting 590 every month twice or thrice, And I have paid about 12000 for nothing, I do not understand, my EMI's were cleared last year in December, Please help me, They are deducting it every month, I am a student and I do not have so money to just spare for ICICI
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (341496) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            C
            Chinmaysonilevi
            Jul 17, 2021
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            Icici bank is deducting ecs charges daily and till now this greedy bank had already 500 rs ( 420+30+50) ... I had to withdraw all my money from the bank to save it from getting debited all to 0... And i already submitted the request of stopage of ecs charges and also submitted the request of emi closer ... And both of my request has been initiated and completed from the bank branch end but still when i added 50rs to check the ecs charges are still getting debited then ... Yes this worst bank still deducting ecs charges
            Sep 7, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 18, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (341453) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              V
              vijendra singhparmar
              from Delhi, Delhi
              Jul 17, 2021
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              Address: Icici r t nagar branch Bangalore

              I have received a random call from [protected] number for card payment which is showing a spam call.
              I immediately blocked all my cards.

              In cards section I saw some unexpected charges even after full payment for 3008.

              I called customer care and didn't found much help. Paid the unnecessary charges and asked them to close my account.
              And they told we are not able to.

              Asked them to close the other 2 accounts, where also I made full payments. But again customer care didn't do it.

              Not sure what is required from my end but I have paid money in full to close all my accounts.

              3 main reasons:
              1) my data been shared wrongly outside.
              2) unnecessary and unexpected charges. Because after using Amex and citibank for 10 years, they never asked me to pay any such unexpected charges. for any wrong charges they always revert back.
              3) I didn't find on call customer service for cards useful at all. They don't seem professional enough and don't care if customers are having any struggle.

              At this stage I am so unhappy and upset with services that considering to close everything with icici.
              Sep 6, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 18, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (341480) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                K
                Kalyani1199
                Jul 16, 2021
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                I have transferred amount to a payee account but It is not credited. Amount is debited from icici account
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (339034) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  SonaliKhandelwal12
                  Jul 16, 2021
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                  Resolved

                  Amazon Pay ICICI credit card late payment charges

                  Hi,

                  This is regarding late payment charges of more than Rs.4000 levied to me on my Amazon Pay ICICI credit card no.[protected] and blockage of card

                  I had called customer care regarding the blockage of card. The customer care personnel mentioned that its because I failed to pay Rs.129/- that I transacted in Dec 2020 and late payment charges of Rs.4000/-. This may be due to oversight and hence I request...
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                  L
                  Lalit Singh Deopa
                  Jul 16, 2021
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                  Hi,

                  RRN: 74766511189126781592390

                  Refund of amount 5857.67 was initiated from the Amazon on 8th July, but still not received in my ICICI bank credit card.

                  I called ICICI bank many times and asked them to track my refund status through RRN (Refund Reference Number) shared by Amazon, but still issue is not resoled.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 16, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (337428) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Jul 17, 2021
                  Updated by Lalit Singh Deopa
                  Hi,

                  RRN: 74766511189126781592390

                  Refund of amount 5857.67 was initiated from the Amazon on 8th July, but still not received in my ICICI bank credit card.

                  I called ICICI bank many times and asked them to track my refund status through RRN (Refund Reference Number) shared by Amazon, but still issue is not resoled.

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                    R
                    Rajan100
                    from Mysore, Karnataka
                    Jul 16, 2021
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                    Address: icicic bank, nungambakam bank branch, chennai ai

                    I have lodged a complaint on this platform earlier, may be about a fortnight back as i do not remember the date as you did not send any acknowledgement too! the problem is not solved yet! to my amazement! i received another request to fill wire transfer details by logging to my internet banking a/c, when i logged in, it says no requirement! i wonder why the services at ICICI bank is at its low ebb, i have forwarded the copy of this e mail to nri, head services quality, both returned undelivered & a copy to sent to your bank branch on uttarhalli main road b'lore61 wherein i had met the branch manager & as per her directions i had submitted annual one time deceleration as required for inward remittance, this was about roughly 10 days before & i had attached a remittance slip also, this time it is not allowing, first remittance from the same person from manila philipines was credited to my bank ac with you, this time even after a fortnight, yet to be credited!
                    Aug 17, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 16, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      Aayush Kanjodia
                      Jul 16, 2021
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                      There is one unauthorized transaction of 999 rupees on my account by name VSI*WWW MONEY.
                      I have not authorized this transaction nor did I get any otp for this.

                      ICICI Bank Kindly have a look and please do needful ASAP to rectify this fraud transaction.
                      Icicibankltd #icicibank #unauthorizedtransactions #fraudtransaction #fraud
                      Aug 16, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 16, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (337468) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        anijain555
                        Jul 16, 2021
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                        Resolved

                        Address: Paras Trade Center, Gurgaon

                        I am Anirudh Jain, I have been with ICICI bank since 2019. On[protected], INR 481.83 was deducted from my account without any alert message. I was not informed by my RM or any other representative for the opening of the Demat account. On[protected]at 02:00 pm, I received an email stating that the charges of the Demat account are billed for the amount of INR 826. This is the time when this came to my notice. I registered a complaint on the online portal of ICICI Bank (Level-1). Only the auto-generated emails were received. Then on 15th May 2021, I emailed customer.[protected]@icicibank.com for the issue. But again the irrelevant reply was received. On 18th May 2021, I wrote an email again about the past replies and about the issue still persists. On 21st May 2021, again I emailed the issue mentioning all the ticket numbers I've raised on the portal and reply I received. I also stated that no Level -2 number is generated while submitting the complaint. Then on 24th May 2021, I received a call from a representative where I told the whole issue and how it disturbed me during the pandemic time. Post that, I received an email stating that I have to submit the charges and they will be refunded on a pro-rata basis. While I stated that the Demat account is opened without my acknowledgment. I have debited my whole amount from the salaried account, post that I received an email stating that the Bank representative (SM) has contacted and convinced me to the applied charges and told me the steps to close the account. Instead, I have already told the SM on call as well as on mail that I will not bear any charges and I will not initiate any request of closing the Demat account as it is opened without my acknowledgment. Now, on 10th July 2021, I received an email stating the outstanding amt and that I have to deposit the charges in 30days.

                        I request ICICI Bank to look into this issue and credit back all the charges they have deducted in the name of the Demat account.

                        PFA the screenshots of the mail and debited amounts.
                        Aug 17, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Jul 16, 2021
                        Updated by anijain555
                        Let me know if you need any assistance from my side.
                        Please reach out to [protected]@gmail.com for additional information.

                        Regards,
                        Verified Support
                        Jul 16, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          V
                          Viju201982
                          Jul 16, 2021
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                          Address: Mumbai

                          Today I have deducted amount of rs.999 in Name of VSI*www money. So I can't what kind for amount has been deducted without my authorisation. No one any asked for it.

                          So please resolve the issue as soon as possible..
                          Aug 26, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 16, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (337359) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            B
                            Babblu1
                            from Bathinda, Punjab
                            Jul 15, 2021
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                            I have registered complaint with bank UID (317225)
                            bank refuses to refund rs 885 charged for credit card.
                            i checked total outstanding amount due on icici i mobile pay app.
                            banks app showed total outstanding amount due is 0.
                            now bank is putting all blame on me.
                            bank is not coming to the point, that banks app has shown total outstanding amount till date is 0.
                            its my hard earning, hope consumer forum helps me, in getting the refund
                            ICICI Bank customer support has been notified about the posted complaint.
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                              C
                              Chinu Chiring
                              Jul 15, 2021
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                              Sir/ Madam

                              With reference to the subject above I would like to know about ICICI ashirwad deep discount bond maturity which was on 15/072021. How & where I could redeem my policy. Kindly help me.
                              My mail ID is - [protected]@rediffmail.com

                              Your's faithfully
                              Chinu Chiring
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (334521) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                abdulla kuttykp
                                Jul 15, 2021
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                                I am an ICICI bank customer. When I am checking on my statement they are deducting money with the name of ECSRTNCHG. I am not sure what it is and why it deducting from my account. I didn't get any messages or mail from ICICI bank regarding this deduction. They deduct the amount six times from the date 7th July 2021 to 14th July 2021 and the amount almost deducted is 1700+. I need the refund or proper reason for it.

                                Attaching Image for the evidence.
                                My phone number: +91-[protected]
                                Aug 22, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 17, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  swapnilchavan
                                  Jul 15, 2021
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                                  Resolved

                                  Address: visited branch- Mahape branch navi mumbai - head offic-ICICI Bank Towers, Bandra-Kurla Complex Mumbai Mumbai City District Maharashtra India - 400051

                                  Initial i had home loan in DHFL Finance. then DHFL Finance transfer our loan account to ICICI bank. Now ICICI bank taking EMI from me but interest rate charging as per DHFL finance. current ICICI bank home loan interest rate is 6.80% but ICICI bank charging interest rate from us is 8.32% so 1.52% extra interest rate charging by ICICI bank.
                                  when we visit to ICICI bank regarding over charging interest rate they said we don't have any idea about interest rate and saying something about portfolio management and customer retaining issue.
                                  so they told us 2 options either wait until DHFL give total authority to ICICI or transfer your loan to other bank. ICICI bank don't want to take any responsibility of customer.
                                  contact no- [protected]
                                  Aug 15, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 15, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Dinsha Sasi
                                    Jul 15, 2021
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                                    Address: [email protected]

                                    While withdrawing money from ATM it shows "Icici bank credit card is withheld due to security reasons" and why is it so?
                                    Let me know this as early as possible?
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (333848) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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