ICICI Bank Complaints & Reviews

I have called the customer care 5 times and every time they ask for 48 hours or 7 days

The complaint and inquiry tickets are closed without resolution.

I am tired of following up, very poor customer experience.

List o[censored]nattended tickets:

CMP[protected] Enquiry Tag Dispatch Status N/A 10/10/2021 01:00:40 Closed 10/10/2021 21:00:40 tag not delivered after tat N/A N/A N/A N/A N/A N/A
CMP[protected] Request/Complaint Tag not Delivered After TAT N/A 05/10/2021 10:22:46 Inprogress 05/10/2021 14:22:46 Tag not delivered, been over a month! N/A N/A N/A N/A N/A No
CMP[protected] Request/Complaint Tag not Delivered After TAT N/A 05/10/2021 10:22:06 Inprogress 05/10/2021 14:22:06 Tag not delivered! N/A N/A N/A N/A N/A No
CMP[protected] Request/Complaint Tag not Delivered After TAT N/A 05/10/2021 10:20:26 Inprogress 05/10/2021 14:20:26 It has been a month, but the tag has not been delivered N/A N/A N/A N/A N/A No
CMP[protected] Enquiry Enquiry ATAT N/A 05/10/2021 10:10:21 Closed 06/10/2021 06:10:21 enquiry atat N/A N/A N/A N/A N/A N/A
CMP[protected] Enquiry Enquiry ATAT N/A 05/10/2021 09:57:11 Closed 06/10/2021 05:57:11 ONLINE TAG NOT RECEIVED N/A N/A N/A N/A N/A N/A
CMP[protected] Request/Complaint Tag not Delivered After TAT N/A 24/09/2021 15

Amount was debit without any prior information and even i dont activated and use Demat.
Refund the amount at earliest.

I did not open any demat account in icici bank. But, they deducted rs.826(28 sept-2020) from my account on Nov 25. I want my money back and would request to do same asap.

This should not happen without consent.

Regards,
Avinash Kumar

Hello, my name is Pulkita working in tcs New Delhi. My icici prepaid meal card valid from 10/21 upto 05/25. But currently, my card is being shown invalid status. However, each month some amount of money from my salary is getting deposited to this card but i am unable to use the deposited money.

I have tried to access the food card self care portal but since i forgot my user id & password, i am unable to signup. Whenever i try to register for the user id by entering the card detail, it shows card status invalid error

My complaint is about ecsrtnchgs charges deduction .. icici bank deducting money without my information without my knowledge .. discusting situation i talked to their customer service they are blaming me .. i dont have any knowledge about what charges they are deducting .. and they have no explanation .. in 3 days 2 times my account debited with 590 rs and when i checked my statement this is not new thing in past month also same activity was on .. i am not the only one . more customer like me facing same problem ...

Team
my debit card is blocked for online transaction. when i tried to unlock it from imobile app, its showing you have no block card. help me to get my debit card active for online transaction.
thank you
Asha

Dear sir

I ordered two mobile phones from Flipkart and I instantly cancelled one phone order of rs 9000 .after that I received an msg from icici bank that money is refunded by Flipkart and refunded money will be adjusted in upcoming statement .but instead of adjusting money they convert it to emi and whole amount is put it on outstanding value .I visited dwarka and then Jhandewalan bank their bank employee saying that refunded amount is not adjusted thats why outstanding amount is high .

Their are accepting their mistake but still on my money is not refunded .please help me regarding this matter .

To start from begining,
i hold icici prudential life policy; this i renewed using credit card on 25/09/21. on 27th i requested for converting this outstanding amount to emi and same was done.
i paid first installment of amount in credit card.

Now while this was happening, icici Prudential policy automatically debited full amount from from icici saving account. I contacted customer care to refund the amount in saving acount but mistakenly they credited in CREDIT CARD.
now according to this the emi installment that i paid is extra amount that icici credit card division is holding. After contacting these people (credit card), they are denying to comply it and asking to contact prudential division.

so neither icici prudential is taking ownership and helping to sort this out and niether icici credit card division.

i want my extra emi paid amount to be refunded, , , ,

My money deducted about 300 and i am unable to call service center as well
Please help me otherwise i have to deactivate my account

Payment to icici - eazypay
Pay for
Fees payment done by paytm bybank of baroda (5, 260)through UPI
UPI Transaction id :[protected]@paytm
Reference number - [protected]
BANK: Bank of baroda
Date : 08/07/2021

Sir, my issue is regarding to failure of payment.This wednesday (Date - 06 Oct 2021 ; time - 09.03 pm) my account balance is deducted while making a payment for Delhi university, bhagini nivideta college Of Rs: 5, 260 through eazypay - icici gateway.

In brief :-

Actually, the matter is when i proceed to payment page after entering all the credentials of my upi mode then the payment was transacted from paytm. After a duration 5 minutes, the website shows me an error message in which it is written that" we regret the inconvenience, payment declined and it may be taking longer time to respond. Also, in my college dashboard there's an option for pay fees but i've already paid but it is failed from eazypay.
I contacted the biller i. E. T. I. M. E. But they don't have much information regarding this. I want you to please make a refund to me for the balance that is incorrectly deducted from my account. I would be grateful if this issue could be resolved without further delay. I am posting few snapshots of this incident that may be helpful to you in sorting out this problem.

I applied for icici fastag on 2nd sept 2021 and was allotted account number 27022163 but didn't receive the sticker even after more than 1 month inspite of 3 lodged complaints.

The message sent by them was
Dear Customer, Your ICICI Bank FASTag account No. 27022163 has been activated on 02/09/2021 20:20:22

My ICICI Debit card is expiring Oct 21.
SO they are sending a new card and asked me to verify the communication address.
My communication address was wrong, so i have updated the address.

Even after updating the communication address, they have sent the card in wrong address.

I have raised a complain in the ICICI Relationship manager mail ID, never got any response for that mail.

Then i have raised complaint in customer.[protected]@icicibank.com, got response finally, given the new address, . But even after this on a daily basis the delivery of the card is attempted with failure.

I have raised another complaint in the same mail chain, after that never got response.

I really hope ICICI somehow will resolve this issue and send my card to new address.

For security reasons your Verified By Visa purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at Verified By Visa merchants. To Unblock your card/login, please contact ICICI Bank Customer Care. To complete this purchase using another form of payment, click 'Continue'

I am really disappointed with the services of icici bank. I am using their credit card since 4 years and never got any issue but now when I decided to stop their services they are doing nonsense things. 2 days before I paid all my dues for card no [protected] and permanently cancelled the card with request. After 2 days again I got a message that they dispatched another card to my name. I already conveyed them the address updated there I am not living there.i just permanently cancelled my card given above. When I called customer care they stupid people are not giving response. I do have such recordings. Please don't such stupid thing delivering the card even I don't want that. Delhivery has no customer care number.

Please help me as there are 3 transactions happened from my ICICI bank account between 12Am to 1Am on 8th Oct, 2021. Everytime fraudsters (VIN GOOGLE) Debited Rs. 54.84 and then credited the same amount before the actual transaction of Rs. 4936.11. They did this transaction 3 times which the total amount they have debited is Rs. 14808.33.

Please help me to cancel these transactions and return my full amount.

Contact number- [protected]

I have made purchase only 1 time through credit card in Isha fancy shop for the price 1890 on 22 SEP 2021. But amount has been debited twice.i have even contacted shop keeper whether they received money twice they have informed they received only once but why icici has debited twice for me. And the amount which was displayed to me to pay is 3780. When I have made only for the purchase of 1890 when I have contacted customer care no one is responsing. This is really wondering. If customer care was not responding then what user should do he need to pay the amount twice which was really fraud. I don't accept such things need resolution on this

Dear Customer, IMPS Txn Ref. 1280219xxxx3 for Rs 10, 000.00 is timed out at Beneficiary Bank on 07-Oct-21. Txn status will be updated by Beneficiary Bank in 3 working days - ICICI Bank.
Please send my money back either to me or the Beneficiary account

Dear team,

On October 7, I got 4 instances of Rs. 590 deducted from my account under the code ECSRTNCHG. I had SIPs set to be deducted on October 5 but my salary came later in the day after the deduction was attempted. Please resolve this issue as a big amount was deducted from my account. Kindly let me know if there is any scope for a refund.

Dear sir/ma’am,

Rs 590 was deducted from my icici account
Without any prior information.
As we know we all are going through a crisis situation.
It’s my salary account/emi account
For past 8-10 months or above salary hasn’t come, But emi has.
It’s unfair to deduct such a amount with costumers knowledge
When we have to verify/acknowledge every transaction
Please let me know the reason for deduction.

Thanks and Regards
Sachin raj
Acct no 109

I tried recharging my mobile balance online through ICICI online pre-paid recharge on 4 October 2021 the balance(Rs. 399) has been decucted from account however my mobile is not recharged yet. Kindly look in this.
Details: 04 Oct '21
BIL/RCHG/[protected]/Jio-Madhya/[protected]

Hi,
I am Sivanagbabu., holding a credit card of your bank for since year and paid an june and July month and reflected in the card but August month payment amount 14727 on 27th August 2021 and amount 8000rs september month payment which are not yet reflecting in my card. Please let me know how long will a credit card payment takes to reflect my account. I have to make further payment because of this am not able to do it.

Name : Sivanagababu K
Narration# qhdf[protected]-icici bank credit card
Reference #[4003]
Date of payment : 27-Aug-2021

Date of payment : 24-Sep-2021 #

Need your reply and support
Thanks & regards
Remya mp