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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
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14308
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ICICI Bank reviews & complaints page 222

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A
AnishaJS
Jul 15, 2021
Resolved
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Yesterday 14 July, 2021, at 4.13pm, an unauthorised transaction took place from my debit card. The amount deducted is Rs.1199 by VIN/GOOGLE. I have not made any transactions during the given time especially using my debit card. My Coral debit card compromised.
Kindly look into the matter and return my money as soon as possible.
I'm also trying to call customer care but it shows "busy".
Aug 15, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 15, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (334519) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    G
    Ganesh Jogi
    Jul 15, 2021
    Resolved
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    Resolved

    Address: Thane

    On 14 may 2021, AN AMOUNT OF RS : 999/- was deducted from my ICICI account with the name of VSI*WWW MONEY. I didn't authorize this transaction by any means (OTP or monthly subscription).

    OTP for the transaction was also not asked for approval, how was the transaction approved?
    Aug 15, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 15, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (334511) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      R
      Rsbbbb
      Jul 14, 2021
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      Irda Sp code certificate

      Address: DELHI

      I was employee of icici bank, i have no issue with my past organisation but i am unable to get my irdai sp certificate from icici which i have to share with my current organisation
      for sp code transfer

      kindly help me by providing contact detail of concern team which can help in providing my sp certificate,

      regards,

      rajesh singh bhandari
      old employee: 424881...
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      G
      girishgoyal
      from Vidisha, Madhya Pradesh
      Jul 14, 2021
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      Unauthorised 1899 amount debited from my account
      While registing complaint no one ready to register
      Very fraduarnt
      My account no[protected]
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (331259) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        Y
        Yatendra Joshi
        Jul 14, 2021
        Resolved
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        Resolved

        Address: Bhopal

        Hello Team,
        I just want to bring this to you attention that a sum of 129rs has been deducted day before yesterday without my permission and it says Paytm deducted it.
        Please help me understand this.
        Attached is the screenshot for your reference.
        Aug 30, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 16, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          Y
          yogesh deshwal
          from Delhi, Delhi
          Jul 14, 2021
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          Address: Delhi

          Kindly refund my home loan charges amount rs 1100, my account number is[protected]
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 14, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Aug 09, 2021
          Updated by yogesh deshwal
          No solution till date
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            P
            Preeti manish
            Jul 14, 2021
            Resolved
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            Resolved

            Address: Sector 25 panchkula

            Hi preeti here. I have an account in icici bank sector 25 panchkula. My account no is :[protected] . Rupees 413.00 has been deducted from my account as (Dmc/in[protected] ) on 27-apr-2021. I have neither subscribed nor used my demat account till now.

            Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

            We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

            Kindly refund my money at earliest
            Aug 14, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 14, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              C
              Cholavendhan Selvaraj
              Jul 14, 2021
              Resolved
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              Resolved

              Money debited without my authentication.

              Dear Customer, transaction of INR 999.00 done on ICICI Bank Account XX010 on 14-Jul-21. Info: VSI*AMAZON ST. The Available Balance is INR 5, 771.53. Call on 18002662 for dispute or SMS BLOCK 010 to [protected] .
              Aug 14, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 14, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (331659) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                R
                romi24
                Jul 14, 2021
                Resolved
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                Resolved

                Address: Supertech shopprix C 134B,Sector 61,NOIDA

                I am the a/c holder of icici bank
                Now they have charged MABcharges+GST Rs708 and Rs 177 for Dcardfee under this category dcardfee1506AP.
                I am not aware what type of charges are these.
                They never informed me regarding these charges either by email or by letter.
                Who has given the right to ICICI bank to deduct the money without any prior notice.
                Because we kept the money in bank that give them the right to bank that they can do anything whatever they want.

                There should be some formal process for doing all these things. I want my money to be credited in my a/c.
                Aug 14, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 14, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (331687) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  J
                  jameel2929
                  Jul 14, 2021
                  Resolved
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                  Resolved

                  Address: Mallick Para, Narsingh bandh, upper road, Burnpur, Opposite Masjid Road

                  Hi
                  Just saw that the amount of rs 40.93 has be debited on account of EBA*NSE N 202 through ICICI Direct. What is this and why any amount is being deducted without intimation to customer ??? Are you guys making the customer fool thru ICICI Direct ?? Who gaves ur right to debit any penny from anyone's account ?
                  I need the refund of the same. Pls return the amount to the source account.
                  Aug 14, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Jul 14, 2021
                  Updated by jameel2929
                  Correct Ac No .[protected]

                  Verified Support
                  Jul 14, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    R
                    Roshani Darade
                    Jul 14, 2021
                    Resolved
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                    Resolved

                    AN AMOUNT OF RS : 999/- was deducted from my ICICI account with the name of VSI*WWW MONEY for 3 time in the midnight. I didn't authorize this transaction by any means (OTP or monthly subscription).

                    OTP for the transaction was also not asked for approval, how was the transaction approved?
                    Aug 26, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 16, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (331729) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (331729) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      M
                      Mayuri_6547
                      Jul 14, 2021
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                      I received an invoice of Rs 500 where particulars are mentioned as NACH_AD_RTN_CHRG_TPSLSIP... and ICICI never responds to any queries. I have the right to know why is this amount deducted
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (327556) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        Archana340
                        Jul 13, 2021
                        Resolved
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                        Resolved

                        I lost 94000 during an online transaction via rechargecube.in . It was an unauthorized transaction. I have immediately called the customer care to block the amount within 30mins of this incident and create a dispute. The bank says they are not responsible for this and the transaction is completed and transferred to the beneficiary . They are unable to trace the beneficiary account and not helping in recovering the amount. Asking me to wait till the cyber crime dept finds a resolution to this.
                        Aug 30, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 16, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (336846) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          K
                          Karu34533
                          Jul 13, 2021
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                          Resolved

                          There is an unauthorised deduction of Rs 1, 899.00 from my account with below details

                          PPL/WPP_SR[protected]_Renewal of Policy on 03/07/2021 .

                          There is no clear information of this transaction

                          I did not buy any insurance and not authorized
                          Aug 16, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 15, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (333857) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Amitvadsariya
                            Jul 13, 2021
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                            Shop name LIBAAS THE EVE WEAR
                            TID 88277378
                            BRANCH AMEERPET HYD
                            i m close my swipeing maschine but 1100 charge is debited plz refund my money and close my swipeing machine
                            [protected] mobile no
                            I m not use your swiping maschine and i m returned your swiping masching already and 3 time doing email your care number but no response
                            ICICI Bank customer support has been notified about the posted complaint.
                            Jul 13, 2021
                            Updated by Amitvadsariya
                            Already visited icici merchant services office ameerpet and already complaint via email
                            One year already completed but not solve my problems
                            Jul 17, 2021
                            Updated by Amitvadsariya
                            Plxz call me no one reply
                            Aug 12, 2021
                            Updated by Amitvadsariya
                            Why not replying already send email
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (325604) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            [protected]@icicibank.com
                            This id right
                            This email id is not valid
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                              T
                              Thiru R
                              Jul 13, 2021
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                              There is an unauthorised deduction of Rs 1, 899.00 from my account with below details

                              PPL/WPP_SR[protected]_Renewal of Policy on 03/07/2021 .

                              There is no clear information of this transaction

                              I did not buy any insurance and not authorized this transaction.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (325407) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                P
                                Preeti manish
                                Jul 13, 2021
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                                Address: Sector 26 panchkula

                                Hi preeti here. 413.00 rupees has been deducted from my account as (Dmc/in[protected] ) on 27-apr-2021. I have neither subscribed nor used my demat account till now.

                                Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                                We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

                                Kindly refund my money at earliest
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  R
                                  Ranjeetsingh221997
                                  Jul 13, 2021
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                                  Address: DELHI

                                  Dear Sir,

                                  This is RANJEET SINGH, holding an ICICI saving bank account no."[protected]" My complaint is related to the minimum account balance charges, that bank has debited hefty amount from my account without even notifying there policy changes, if any. I get statements but I have never got any information about the policy changes. I think ICICI bank is not even following the guidelines mentioned by RBI.
                                  It is extremely disheartening that Bank is just debiting hefty amount from their customer's hard earned money, without any intimation through phone, email or statement or any way.

                                  Who has given right to them to debit the amount without any notice or intimation to the customer? How one can be updated with the hidden rules modification.?

                                  During COVID 19 I already suffered a lot. Its heartily request please take some action against this bank for not complying RBI standards / guidelines. And help to get back the debited amount, as there was no proper communication.

                                  Regards,
                                  RANJEET SINGH
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    R
                                    Rupesh Nakti
                                    Jul 13, 2021
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                                    Address: Nerul, Navi Mumbai

                                    I have been charged for expression debit card which i hadn't request for expression debit card. They have charged me rs. 588.18 including taxes.. The message they sent were unclear.. They didn't tell me they were going to withdraw rs.588.18 from my account. Expression debit card request cancelling options were unavailable.
                                    I don't need expression debit card as i already have basic debit card..
                                    Please help me getting my money back
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (325429) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      tanyasinghchauhan
                                      Jul 13, 2021
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                                      I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. And an amount of rs129/- against VIN/GOOGLE You. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount has been deducted for quite a few months now. Could you please assist me regarding this. Please find the attachment regarding the same.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 13, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Jul 28, 2021
                                      Updated by tanyasinghchauhan
                                      No one has contacted me yet. And another monthly charge has been deducted.
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