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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 222

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P
prajakta udepurkar
Jul 9, 2021
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Address: Nagpur

I had closed the i wish account many days before. But the money is not retrieve in my savings. The account has been closed prematurely . Kindly note the complaint and solve the issue urgently. I have called customer care many times. But call not connecting .
Aug 11, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 11, 2021
ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (319339) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    A
    AmarNikalje
    Jul 9, 2021
    Aug 9, 2023
    This thread was updated on Aug 9, 2023
    Resolved
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    Resolved

    ECSRTNCHG 01 Charges auto debit

    Hello Sir

    Without any messages and notifications how can you auto debited my money..? What is this happening from your side. Whats charges is this ECSRTNCHG01?
    Almost 3 thousands I had spent this without any getting notifications Please resolve fast icici is helpful i know...
    +1 photos
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    G
    Greeni
    Jul 9, 2021
    Resolved
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    Resolved

    Dear sir / madam,

    I have purchased TATAMOTORSW stocks from icici direct which was linked with my icici savings account.

    I have added funds from icici savings to direct (Demat account) and purchased the stock.

    How can you debit an anything without customers concern??

    I have seen the following transaction. Not sure why i have been charged or deducted the amount from my savings.

    07/07/2021 eba/nse N 2021127/[protected] 4631 dr. 15.73
    06/07/2021 eba/nse N 2021126/[protected] dr. 77.25

    Not getting refunded, please advise.
    Aug 10, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 09, 2021
    ICICI Bank Customer Care's response     Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (315829) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Sandhya Dhiraj
      Jul 9, 2021
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      Resolved

      I TRANSFERRED AMOUNT OF 3990/-AMOUNT DEBITED BUT NOT CREDITED TO BENEFICIERY ACCOUNT.
      I RECEIVED THIS MESSAGE
      👇👇👇
      Dear Customer, IMPS Txn Ref.[protected] for Rs 3, 990.00 is timed out at Beneficiary Bank on 08-Jul-21. Txn status will be updated by Beneficiary Bank in 3 working days - ICICI Bank.
      Aug 10, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 09, 2021
      ICICI Bank Customer Care's response       Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (315662) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        Singh060392
        Jul 9, 2021
        Resolved
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        Resolved

        Loan amount not deducted despite of balance

        I have an emi of 6803 to be paid every 5th of the month.
        In July 2021 on 5th I had deposited the amount but the amount was not deducted. Instead on 6th July I got a message that due to insufficient funds emi was not deducted and also charges will be levied.
        I tried contacting ICICI customer care and also HDFC customer care(loan provider) but of no use.
        No one is providing a solution also they have deducted the charge...
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        pradeep405
        Jul 9, 2021
        Resolved
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        Resolved

        I have transferred Rs. 24000, Rs.24000, Rs. 24000, Rs. 24000 four online transactions from net banking (click pay) on 5th July 2021 to pay my credit card payment. But only one Rs. 24000 was credited other 3 transactions still not credited. My Name is Pradeep Kumar. Contact no. [protected]
        Aug 9, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (314885) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          S
          ShubhraHal
          Jul 8, 2021
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          Resolved

          Website: icici

          Respected Sir, Madam,

          This is in regards to my Credit card attached with SB A/C[protected] Name-Shubhra Halder.I have complete Limit available in my credit card.However, Iam unable to use the same for online transaction.

          I have spoken with customer care multiple time but have not received any resolution.
          Screen shot attached for your reference.

          Kindly look into the same.
          ₹35, 000.00
          Payment Failed
          In case your money has already debited from your account, It will credit to your bank account within 5-7 business days.
          Payment Id pay_HWJMoyObOWvA3L
          Attempted On 8th Jul, 2021
          Payment via
          XXXX-XXXX-XXXX-0008
          Card
          Email
          Aug 10, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 10, 2021
          ICICI Bank Customer Care's response           Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            A
            ANIRBAN SARKER
            Jul 8, 2021
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            ICICI Bank: Nach_ad_rtn_chrg

            Address: Kolkata
            Website: www.icicibank.com

            Dear Team,

            Within ONE DAYs (02/07/2021) of time ICICI Bank has deducted Rs. 30680 (Rs. 590 * 52 Times = Rs. 30680) as NACH_AD_RTN_CHRG~BAJAJHOU charges or you may say bounce charges for my LANs they have bounced auto debit cheques several times to charge more. I have taken Home Loan from Bajaj Finserv and total EMI Amount is Rs. 30687 per month from this ICICI Account. But due to lock down I failed to maintain sufficient balance...
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            S
            SHUBHENDRA PRATAP Singh
            Jul 8, 2021
            Resolved
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            Resolved

            Address: Delhi

            Money has been transferred from my account fraud
            Aug 9, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (312093) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              K
              kranthi Kumar molugu
              Jul 8, 2021
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              Resolved

              Website: www.icicibank.com/Personal-Banking/insta-banking/internet-banking/index.page

              Money deducted 4 times of 590rs i'e. 2360rs. As i researched in google. i came to know this is about loans, but in my account money is there. on 6th emi are deducted from my account but on 7th i checked my account was deducted.

              ICICI Bank Account
              account no.[protected]
              IFSC ICIC0001318

              my account details are shown in the images. please look in to it ASAP
              +1 photos
              Aug 13, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 08, 2021
              ICICI Bank Customer Care's response               Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                R
                RAKESH MOKAL
                from Mumbai, Maharashtra
                Jul 8, 2021
                Resolved
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                Resolved

                ECSRT 590 deduction

                Address: At-pandapur,post-kasu,tal-pen

                Pls refund me...
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                N
                nitin42nagpal
                from Chennai, Tamil Nadu
                Jul 7, 2021
                Resolved
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                Resolved

                Late Payment Fee Waiver

                Greetings Team,

                I am reaching out seeking some help.

                I have a Credit Card from ICICI Bank; I am not sure if I forgot to pay the bill or amount payable wasn't visible as I received a credit from a merchant as refund on my card. I missed the payment of approx Rs 1150/- due on 06th Jun'21 unintentionally. I have been using ICICI Bank Account from 2013; apart from this I have been using ICICI Credit card(2 Nos)...
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                D
                Dinesh517
                Jul 7, 2021
                Resolved
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                Resolved

                I have opened salary account in ICICI Bank at 2019 end. Today I have got mail saying demat account bill statement. How can this happen without my knowledge. It's matter of trust. I can't digest this kind of issues with ICICI Bank.
                Aug 9, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (309837) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Reply
                Dinesh517's [Complaint's author] reply, Jul 9, 2021
                Email id is not clear in your reply. It is shown as [protected]@icicibank.com

                Please share the correct and proper mail id.
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                  B
                  Bindu K P
                  Jul 7, 2021
                  Resolved
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                  Resolved

                  Address: ICICI Ltd, ICICI Towers,Bandra-Kurla Complex, Mumbai-400051

                  DETAILS OF THOSE 6 BONDS ARE GIVEN BELOW.
                  1) Date of allotment-25/04/2000
                  Date of Redemption-25/04/2003
                  Bond holder No[protected], Certificate No-19319
                  Name of bond holders- SAJEEV N NAIR, BINDU SAJEEV
                  No of Bonds-2, distinctive Nos[protected]
                  SCRIP CODE BSE:160551 NSE:ICICI0400 N3

                  2)Date of allotment - 19/01/2001
                  Date of Redemption -19/01/2004
                  Bond holder no[protected]
                  Certificate Nos- 141908, 141909, 141910, 141911
                  Name of Bond holders- SAJEEV N NAIR, BINDU SAJEEV
                  No of bonds-4
                  Distinctive Nos-259640, 259641, 259642, 259643
                  Depository ISIN :INE005A08941
                  SCRIP CODE BSE:160607 NSE:ICICI0101 N1
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Reply
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                    R
                    Rishi Muni Kesarwani
                    Jul 7, 2021
                    Jul 22, 2023
                    This thread was updated on Jul 22, 2023
                    Resolved
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                    Resolved

                    Icici bajaj scooter bond -two

                    NON-TRACKABILITY OF ICICI BAJAJ SCOOTER BOND-TWO

                    I am Rishi Muni Kesarwani writing on behalf of my father Pramod Kumar Kesarwani.

                    Mr. Pramod Kumar Kesarwani is the Bond Holder ( Bond Holder no.[protected] of ICICI BAJAJ SCOOTER BOND allotted on 29.01.1999.

                    It Maturity date / Redemption date as mentioned is 29.06.2023.

                    There is no trackability of this bond.
                    How do we redeem...
                    +1 photos
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                    N
                    nikhil6212
                    Jul 7, 2021
                    Resolved
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                    Resolved

                    ICICI account ppl/wpp policy deduction

                    Am too one of the existing ICICI account holder, recently I checked in the statement and its showing 1899/- is deducted in the transaction name of PPL/WPP SR[protected] Renewal of policy. I haven't subscribed to any policy. But ICICI has looted out some money without user consent. How do I get back the money which was taken without my consent ?...
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                    B
                    Babblu1
                    from Bathinda, Punjab
                    Jul 7, 2021
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                    I inderbir singh using ICICI Credit Card with registered mobile no. [protected]. last four digits of credit card are 9005,
                    payment due date was 29 june.
                    before due date i checked total outstanding amount on ICICI I MOBILE PAY APP, it showed total outstanding amount is 0.
                    so i havent paid the bill because there was no outstanding amount.
                    there was no total outstanding amount, as all dues was paid & reversed.

                    but icici charged me Rs.885 for late fees payment.
                    i contacted customer care
                    . At Customer Care Centre, Phone Banking Officer gave lame excuses and did not escalate my complaint despite repeated requests, causing harassment, mental agony and disturbance to me.
                    kindly look into the matter and reverse the unnecessary and illegal charges
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 07, 2021
                    ICICI Bank Customer Care's response                     Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Jul 09, 2021
                    Updated by Babblu1                     no official got in touch with me till now.
                    i contacted official, but they refused to refund the amount & put all blame on me.
                    they even refused to register complaint.
                    i have no option left to leave icici bank, to save my self from their illegal charges in future
                    Jul 13, 2021
                    Updated by Babblu1                     i am still waiting for reply from icici.
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                      S
                      sumesh mallinath
                      Jul 7, 2021
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                      I have a credit card with icici bank. I have subscribed one assist plan on 22/06/2021 it is auto renewed for further 1 year period. Now Iwish to stop the auto renewal option of my one assist plan and needed not to be deducted from account from the next year.
                      ICICI Bank customer support has been notified about the posted complaint.
                      View replies
                      Dear Sumesh Mallinath, We are here to assist you, please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
                      Reply
                      sumesh mallinath's [Complaint's author] reply, Jul 15, 2021
                      Membership no. 1007260571
                      Plan validity: 22-06-2021- 21-06-2022
                      Dear Customer,

                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (308942) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Reply
                      MY CREDIT CARD NUMBERS:
                      [protected]
                      [protected]
                      Reply
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                        D
                        Dayanand22
                        Jul 7, 2021
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                        Resolved

                        Hi Team,

                        On 6th July 47.22rs deducted from my Bank account linked with email: [protected]@gmail.com.

                        I don't know why I'm charged. Pls check and let me know.
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (308950) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          B
                          Babblu1
                          from Bathinda, Punjab
                          Jul 7, 2021
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                          I have icici bank credit card ending 9005.
                          i use icici i mobile pay app to pay total outstanding amount.
                          before due date of payment, i checked the total outstanding amount due on i mobile pay app, it was 0.
                          so i havent made payment.
                          now the bank charged me rs 885 for late fees.
                          now bank refuses to register the complaint.
                          custumer care says the bill amount was rs 17490, & it was reversed back on 15 june. the payment due date was 29 june.
                          thats why on i mobile app it showed total outstanding amount 0.
                          but they said i have to pay the bill.
                          now bank refuses to refund or register complaint.
                          very bad experince.
                          looting customers
                          looting bank
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 10, 2021
                          ICICI Bank Customer Care's response                           Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (317225) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Jul 11, 2021
                          Updated by Babblu1                           i have emailed my complaint, lets hope bank do the needful & refund rs 885.
                          Jul 14, 2021
                          Updated by Babblu1                           till today, no responce from bank.
                          Jul 18, 2021
                          Updated by Babblu1                           icici refused to refund
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