Claimed

ICICI Bank Complaints & Reviews

3.2
Updated: Dec 13, 2025
Complaints 23740
Resolved
14271
Unresolved
9469
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 224

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
sanjus2906
from Ahmedabad, Gujarat
Jul 4, 2021
Resolved
Report
Copy
Resolved

Address: Ahmedabad

Online home loan application number - [protected]. It has been 24 days but no response. All documents uploaded online, Some documents requested from your end, also provided on time. but no activity on this matter.

I request you kindly resolve the problem as soon as possible. In case you cannot provide the details please refund my full amount which i paid earlier. I will go for another bank.
Aug 7, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 06, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    H
    Hussain700
    Jul 4, 2021
    Resolved
    Report
    Copy
    Resolved

    Hi,

    Without my consent, rs.4000 and rs.25000 has been deducted from my account on 04/07/2021 to 'dr. Tran for funding a/c... and trf to fd a/c.In total rs. 29000 has been detected without my knowledge and I have not made any of the above transaction.

    I have never subscribed to any policy. I want my money back. Kindly help me in this regard as soon as possible.
    +1 photos
    Aug 8, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 05, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (302533) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      Radhika_patel
      Jul 4, 2021
      Resolved
      Report
      Copy
      Resolved

      I am an icici account holderand have been using it as a salary account . Today, when i tried doing an online transfer transaction, it is giving me an error that the account frozen/blocked. Bank has not given any reasons for it either. There was no communication in this regard. Today being a bank holiday, nothing can be done and i am left with no option but to wait for tomorrow and visit the nearest branch tomorrow morning first thing. This is very unprofessional on behalf of the bank and i will have to bear monetory loss because of not being able to transfer amount today itself.
      Now i am seriously thinking of changing my salary account to some other bank which is professional and would also suggest others not to use such an unprofessional bank.
      Aug 6, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (300559) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Sidheshwari Sajjanshetty
        Jul 4, 2021
        Resolved
        Report
        Copy
        Resolved

        Hi
        On 3rd July 2021 amount of 1899 rs has been deducted from my ICICI account on the name of PPL/WPP_SR[protected]_Renual of Policy.

        I have never aware of such policy nor subscribed it. So please help me unsubscribe it and return my hard earned money.

        Thanks
        Sidheshwari
        +1 photos
        Aug 11, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 05, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (302547) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Helpful
        1 other people found this review helpful
        1 found this helpful
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Amityadav325
          Jul 3, 2021
          Resolved
          Report
          Copy
          Resolved

          I am amit yadav. Amount of Rs 741 has been deducted from my ICICI saving bank account as DP CHGS TILL MAY-21) on 1-JULY-2021 without any intimidation.
          Even i Don't have any icici demat account how u guys can deduct money from my account without any intimidation even i didn't registered on icici direct..
          +1 photos
          Aug 5, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 03, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (298689) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Jun 30, 2022
          Updated by Amityadav325
          This issue not get resolved again today 194 has been debited from my account

          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            Rakesh Bitling
            from Hyderabad, Telangana
            Jul 3, 2021
            Resolved
            Report
            Copy
            Resolved

            Hello ICICI Team,

            Please find the following Contact NO : +91 [protected]

            I have an grow APP Sips are there.

            Today when i checked my mini statements I came across 590 Rs/- 5 times got deducted without any notifications.

            Worst ICICI bank. I am the oldest customer of this bank having lot of Fds and PPF accounts are running.

            Expecting support from them
            Aug 15, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 03, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              K
              kamalctb
              Jul 3, 2021
              Resolved
              Report
              Copy
              Resolved

              I KAMAL KANT SHARMA using ICICI Credit Card with registered mobile no. [protected] for last 05 yers having no. 0034 (Last four Digit) for which payment delayed by 3-4 days due to bank server, for which bank sent SMS alert. But bank charged almost Rs. 3, 000 for the same. At Customer Care Centre, Ms. Sonam Upadhyay Phone Banking Officer and Mr. Rohit Kumar, Floor Manager gave lame excuses and did not escalate my complaint despite repeated requests, causing harassment, mental agony and disturbance to me.
              kindly look into the matter and reverse the unnecessary and illegal charges.
              Aug 8, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 03, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                Rakesh Bitling
                from Hyderabad, Telangana
                Jul 3, 2021
                Report
                Copy

                Hello team

                I just check my mini statement unnecessary 590 rs transactions ecsrtn charges are showing

                Please help to resolve this issue
                +1 photos
                ICICI Bank customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  SushantMore
                  Jul 3, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: ICICI Bank Thane Branch

                  Hi
                  From last 3 Yrs. ICICI bank deducting 100Rs. per month from my salary account without any information, I have visited several times at ICICI nearest branch but till date no one has taken initiative to deactivate the scheme.
                  Pls help to resolve Issue ASAP,
                  account details as below :
                  Sushant More
                  Saving Account Number :[protected]

                  Regards,
                  Sushant More
                  M. [protected]
                  Jul 3, 2021
                  Complaint marked as Resolved 
                  I called to ICICI person which was provided by my company: Mr. Shrinath - 9321467673
                  ICICI Bank customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Aisha.A.Shaikh
                    from Powai, Maharashtra
                    Jul 3, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Yesterday I transferred 10 rs to my beneficiary successfully then i tried to transfer 990 rs ..the amount deposited from my account but did not get credited into beneficiary's account & i received text message...

                    Dear Customer, IMPS Txn Ref.[protected] for Rs 990.00 is timed out at Beneficiary Bank on 02-Jul-21. Txn status will be updated by Beneficiary Bank in 3 working days - ICICI Bank.

                    Also i have another issue with icici..why is it charging extra money on some transactions..?? I almost get charged 18 rs on 3 transactions..it is shwoing 5 rs charge & 0.90 rs gst on each transaction in passbook.

                    Kindly look into it & help me getting my money back to me as soon as possible.
                    Aug 13, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 03, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (298675) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Helpful
                    1 other people found this review helpful
                    1 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      shimanshu67
                      Jul 3, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      Bank is dedecting ₹100 from my account itself for no reason & without informing me about that
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (298187) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        V
                        vimalmanoharan
                        Jul 2, 2021
                        Report
                        Copy

                        Amount debited but online showing transaction failed

                        Address: bangalore

                        I have done online transition of the below detail for my Reapplication of passport thru online the amount has been deducted from my account but the passport officials confirming me that they have not received the amount its showing pending

                        i tried to get the beneficiary details thru google the following IFSC code is not available.

                        can you pl help me to resolve this issue

                        Your transaction of Rs...
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy
                        J
                        Jeevankrdas
                        Jul 2, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        FASTAG Fraud

                        I have paid for FASTAG Rs.500/- in 01 Jan 2020. they have deducted Rs.300/- for security deposit and Tag issuance fee and remaining Rs.200/- it is showing balance in Tag account, however i have not received Fastag sticker till date, Since jan 2020 i was complaining in their ICICI/ Fastag web portal but they always close my complaint stating that "your tag has been delivered by blue dart to Mr. Abhishek"., after again i have complained that...
                        +4 photos
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy
                        Y
                        Yahya Md
                        Jul 2, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Loan refund amount from Flywire

                        Received student loan for Canadian college and paid tuition fee. Due to visa rejection, the college refunded the tuition fee through the same payment process.

                        Student: Shaik Mohammad Yahiya

                        [protected]

                        ICICI BANK RAROG
                        Account: 0104SLNEFTPL
                        IFSC: ICIC0000186

                        ICICI Bank received the funds from us as they were having some further questions to us regarding this transaction...
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy
                        S
                        Suman das biswas
                        Jul 2, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        I am one of your ICICI Bank Loan Customer from OSL Nexa and it's pretty painful to share you that i had a couple of conversations today with Jhumur and OSL finance team regarding the foreclosure of my Loan Account LACAL[protected] but no layman solutions came up.

                        Now pain is when am going to pre close it's charging me 5.9% on remaining balance and its costs 35K above, at time of loan disbursement from dealer station OSL, executive brief me that i can close my loan account after 6 months of successful pay at any point of time without any foreclosure charges.

                        Yes I don't have any sanction letter or any approved letter or email behind this statement because it was all about relationship with bank. Same i did for my last car with SBI foreclosure and it had been done by OSL only with Zero Foreclosure charge.

                        Repayment Account No : ICICI Bank since last near one an half year EMI deduction Savings Account[protected]. Due to miscommunication i have been suffering to closure of this account and no one is taking responsibility for it.

                        So it's my kind request to you, possibility to waive off half of % or whichever will be possible you can provide so that we both will be at win win stage and an unbroken relation.

                        * Expecting your valuable response on above and it's urgent to close.

                        Officials Name where already shared detail Email :
                        jhumur.[protected]@icicibank.com,
                        anil.[protected]@icicibank.com
                        Aug 17, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 02, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          H
                          hcwa
                          Jul 2, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Refund Payment not credited to my ICIC AMAZON PAY Credit Card

                          Address: House No 248, Sector-15 A, Chandigarh-160015: Mob No: 9872345522: Email Address: [email protected]

                          A Refund of Rs 2, 729.00 was issued by Amazon.in to my AMAZON PAY ICICI CREDIT CARD No [protected] in the name of H C WADHAWAN. The Refund was initiated by Amazon.in on 21.06.21 which was informed to me via email on the same date. I got another communication by amazon.in on 28.06.21 informing me Quote "It is to confirm that refund for amount 2729.00 has been succesfully processed on[protected] and the amount should reflect in your...
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy
                          K
                          Kariyappabiradar
                          Jul 1, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Two time 590rs and one 73rs dedicated from my account, I don't understand why it's dedicated, they mentioned ECSRTN Charge, but I don't have any EMI, I requested to you please look into this issue and please refund money immediately.

                          Regards
                          Kariyappa
                          +1 photos
                          Jul 2, 2021
                          Complaint marked as Resolved 
                          [email protected] Mbo:9740375335
                          ICICI Bank customer support has been notified about the posted complaint.
                          Four time 55rs and 75rs and 75rs and 75rs dedicated from my account, I don't understand why it's dedicated, they mentioned VIN/GOOGLE KRA/, I requested to you please look into this issue and please refund money immediately.

                          Regards
                          D.Gopi Durga Prasad

                          Money dedicated from my account - Comment #3853816 - Image #0
                          Money dedicated from my account - Comment #3853816 - Image #1
                          Money dedicated from my account - Comment #3853816 - Image #2
                          Helpful
                          4 other people found this review helpful
                          4 found this helpful
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            K
                            Kariyappabiradar
                            Jul 1, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Two time 590rs and one 73rs dedicated from my account, I don't understand why it's dedicated, they mentioned ECSRTN Charge, but I don't have any EMI, I requested to you please look into this issue and please resolved It.

                            Regards
                            Kariyappa
                            +1 photos
                            Aug 11, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Jul 01, 2021
                            Updated by Kariyappabiradar
                            Please refund amount immediately
                            Verified Support
                            Jul 02, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (296466) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              D
                              Death Race
                              Jul 1, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: hyderabad

                              When ICICI can open a new account with an aadhar card, why they will not accept it while correcting spelling mistakes in the name. # company simply torturing people
                              Aug 13, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 02, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (296455) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                G
                                Gaurav Dubber
                                Jul 1, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                I have checked my statement & found 826 rupees deducted from my account by icici bank without any prior notice at dated 26 june 2021.I have to know that what is this deduction means & why you have cut this amount without contact me.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (295488) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit