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ICICI Bank Complaints & Reviews

www.icicibank.com

3.3

Updated: Feb 2, 2026

Complaints 23771

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Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 225

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My father had purchased the above bonds in July 1996 in the name of my daughters. He passed away 2003 and we have moved the residence.

I need to know the redemption procedure.

My mobile Is +91 [protected]...

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Refund of money rs 8699 has not been credited to my bank account.The payment was sucessful from myntra by phonepe but the money has not been credited and there is no proper responce from coustomer care.make it credited ASAP

Transaction id :-P2107031238172162665325

Jul 5, 2021

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Address: Mumbai

I would like to bring it to your notice that, the amount of Rs. 2, 808.12 has been deducted from my ICICI account and the transaction message says VSI/AMAZON STAN/[protected]/[protected]. Neither had I done any transaction nor did I get any OTP during the transaction. Neither I am a prime member thinking to be auto-renewal. I have checked this when I was going through my account statement, the amount was debited on 05 July 2021. Could you please help to revert the amount?

3 05/07/2021 VSI/AMAZON STAN/[protected]/[protected] Dr. 2, 808.12

Aug 5, 2021

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 5, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (303304) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: ICICI bank Gwyn road Aminabad Lucknow

I have had a savings account with ICICI bank Gwyn road Aminabad Lucknow branch since last 5 years. I have never applied for any credit card and any kind of Policy however i am receiving credit card statement alert SMS "Total amount of 5555.25 and minimum amount 1980 is due by 9-Nov-2020" and also Rs 1899 is getting deducted from my saving account on the name of some policy which i never applied.
I have complained about it to branch officials and written to [protected]@icicibank.com several times but never received any response. I never signed any papers or asked customer care for credit card or Policy.
Please assist me regarding this and refund all deducted money to my account. Also cancel the credit card and its due amount as I never used and applied for any credit card.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (303353) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Jul 07, 2021

Updated by SunitaSingh01 I am seeing email address in ICICI bank response as protected. Please let me know that how can i see the correct email address.

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Received a message stating that ADTPSLSIPG amount has been debited from Icici bank account

amount - 8, 176

date- 5-July 2021

debited through CMS

Aug 5, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 5, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (302539) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi team,

Please let me know why the below transaction happened from my account.

05/07/2021 VSI/AMAZON STAN/[protected]/[protected] Dr. 1.48

A purchase of INR 1.48 has been made using your Debit Card linked to ICICI Bank Account on 05-Jul-21. Info: VSI*AMAZON STAN.

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 5, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (302548) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Aminabad Lucknow

I have had a savings account with ICICI bank Gwyn road Aminabad Lucknow branch since last 5 year. I have never applied for any credit card and any kind of Policy however i am receiving credit card statement alert SMS "Total amount of 5555.25 and minimum amount 1980 is due by 9-Nov-2020" and also Rs 1899 is getting deducted from my saving account on the name of some policy which i never applied.
I have complained about it to branch officials and written to [protected]@icicibank.com several times but never received any response. I never signed any papers or asked customer care for credit card or Policy.
Please assist me regarding this and refund all deducted money to my account. Also cancel the credit card and its due amount as I never used and applied for any credit card.

IICICI Bank Customer ID :[protected]

Aug 11, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (305660) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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There is an unauthorised deduction of Rs 999 from my account with below details

05/07/2021 VSI/WWW MONEYCO

There is no clear information of this transaction
I did not authorize these transactions
No OTP was received

Please look into it

Thanks
Tanmay Arora

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (305656) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Hebal , Bengaluru

Hii Team,

I have ICICI Salary account and also credit card. I have credit card due on 9th July 2021. But they have marked lien on my salary account on 25th June 2021 only.

But after all this credit card department asked to pay the bill and they will remove lien. I paid and send screenshot on 2nd July but still lien not removed from my salary account.

Account no :[protected]
IFSC : ICIC0003180

Aug 13, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Account No[protected]
ICICI Bank —MABchgs-Febr21+GST
Name-Abhishek Gupta

Icici deduducted MAB charges without intimating regarding the debit. Eventhough this is salary account from 2018 and they have removed it as a salary account without intimating the customer and It was opened on zero balance and it was for life time, they told. I didn't get any information if they are converting the salary account to normal saving account.
And icici bank deducted 473.12 on 23/04/2021.I want this amount to be immidiately refunded.

Aug 13, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: 600004

My account is in Negative value due to wrong entries created by Icici bank's back end team; Even After complaints thru person to the service branch, customer care, follow ups nothing is working. A common man like me is suffering because for the daily needs to get done for the food, etc.,
But none in the bank team seems to be responding and clearing the issue for the loyal customer for more than 20yrs.
As a result, am getting bouncing from other bank due to the already approved ECS mandates. Can anyone sort out this to come out of this issue immediately?

Aug 13, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Jul 04, 2021

Updated by VenkatasubramanianL Given customer I'd is my mobile number. Humanity minded - customer helping Bank real official can get the account details from that number / servicing branches.

Verified Support

Jul 06, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (305611) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Ahmedabad

Online home loan application number - [protected]. It has been 24 days but no response. All documents uploaded online, Some documents requested from your end, also provided on time. but no activity on this matter.

I request you kindly resolve the problem as soon as possible. In case you cannot provide the details please refund my full amount which i paid earlier. I will go for another bank.

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Hi,

Without my consent, rs.4000 and rs.25000 has been deducted from my account on 04/07/2021 to 'dr. Tran for funding a/c... and trf to fd a/c.In total rs. 29000 has been detected without my knowledge and I have not made any of the above transaction.

I have never subscribed to any policy. I want my money back. Kindly help me in this regard as soon as possible.

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (302533) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am an icici account holderand have been using it as a salary account . Today, when i tried doing an online transfer transaction, it is giving me an error that the account frozen/blocked. Bank has not given any reasons for it either. There was no communication in this regard. Today being a bank holiday, nothing can be done and i am left with no option but to wait for tomorrow and visit the nearest branch tomorrow morning first thing. This is very unprofessional on behalf of the bank and i will have to bear monetory loss because of not being able to transfer amount today itself.
Now i am seriously thinking of changing my salary account to some other bank which is professional and would also suggest others not to use such an unprofessional bank.

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 4, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (300559) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi
On 3rd July 2021 amount of 1899 rs has been deducted from my ICICI account on the name of PPL/WPP_SR[protected]_Renual of Policy.

I have never aware of such policy nor subscribed it. So please help me unsubscribe it and return my hard earned money.

Thanks
Sidheshwari

Aug 11, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (302547) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am amit yadav. Amount of Rs 741 has been deducted from my ICICI saving bank account as DP CHGS TILL MAY-21) on 1-JULY-2021 without any intimidation.
Even i Don't have any icici demat account how u guys can deduct money from my account without any intimidation even i didn't registered on icici direct..

Aug 5, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (298689) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Jun 30, 2022

Updated by Amityadav325 This issue not get resolved again today 194 has been debited from my account

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Hello ICICI Team,

Please find the following Contact NO : +91 [protected]

I have an grow APP Sips are there.

Today when i checked my mini statements I came across 590 Rs/- 5 times got deducted without any notifications.

Worst ICICI bank. I am the oldest customer of this bank having lot of Fds and PPF accounts are running.

Expecting support from them

Aug 15, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I KAMAL KANT SHARMA using ICICI Credit Card with registered mobile no. [protected] for last 05 yers having no. 0034 (Last four Digit) for which payment delayed by 3-4 days due to bank server, for which bank sent SMS alert. But bank charged almost Rs. 3, 000 for the same. At Customer Care Centre, Ms. Sonam Upadhyay Phone Banking Officer and Mr. Rohit Kumar, Floor Manager gave lame excuses and did not escalate my complaint despite repeated requests, causing harassment, mental agony and disturbance to me.
kindly look into the matter and reverse the unnecessary and illegal charges.

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Hello team

I just check my mini statement unnecessary 590 rs transactions ecsrtn charges are showing

Please help to resolve this issue

ICICI Bank customer support has been notified about the posted complaint.

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Address: ICICI Bank Thane Branch

Hi
From last 3 Yrs. ICICI bank deducting 100Rs. per month from my salary account without any information, I have visited several times at ICICI nearest branch but till date no one has taken initiative to deactivate the scheme.
Pls help to resolve Issue ASAP,
account details as below :
Sushant More
Saving Account Number :[protected]

Regards,
Sushant More
M. [protected]

Jul 3, 2021

Complaint marked as Resolved

I called to ICICI person which was provided by my company: Mr. Shrinath - 9321467673

ICICI Bank customer support has been notified about the posted complaint.

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