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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
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ICICI Bank reviews & complaints page 225

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S
sumesh mallinath
Jul 7, 2021
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I have a credit card with icici bank. I have subscribed one assist plan on 22/06/2021 it is auto renewed for further 1 year period. Now Iwish to stop the auto renewal option of my one assist plan and needed not to be deducted from account from the next year.
ICICI Bank customer support has been notified about the posted complaint.
Dear Sumesh Mallinath, We are here to assist you, please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
sumesh mallinath's [Complaint's author] reply, Jul 15, 2021
Membership no. 1007260571
Plan validity: 22-06-2021- 21-06-2022
Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (308942) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
MY CREDIT CARD NUMBERS:
[protected]
[protected]
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    D
    Dayanand22
    Jul 7, 2021
    Resolved
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    Resolved

    Hi Team,

    On 6th July 47.22rs deducted from my Bank account linked with email: [protected]@gmail.com.

    I don't know why I'm charged. Pls check and let me know.
    Aug 9, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (308950) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      B
      Babblu1
      from Bathinda, Punjab
      Jul 7, 2021
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      I have icici bank credit card ending 9005.
      i use icici i mobile pay app to pay total outstanding amount.
      before due date of payment, i checked the total outstanding amount due on i mobile pay app, it was 0.
      so i havent made payment.
      now the bank charged me rs 885 for late fees.
      now bank refuses to register the complaint.
      custumer care says the bill amount was rs 17490, & it was reversed back on 15 june. the payment due date was 29 june.
      thats why on i mobile app it showed total outstanding amount 0.
      but they said i have to pay the bill.
      now bank refuses to refund or register complaint.
      very bad experince.
      looting customers
      looting bank
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 10, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (317225) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Jul 11, 2021
      Updated by Babblu1
      i have emailed my complaint, lets hope bank do the needful & refund rs 885.
      Jul 14, 2021
      Updated by Babblu1
      till today, no responce from bank.
      Jul 18, 2021
      Updated by Babblu1
      icici refused to refund
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        T
        tsenthilk
        Jul 7, 2021
        Resolved
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        Resolved

        This is Senthil kumar my account number[protected] Nungambakkam branch. One of my friend Senthil Murugan has wrongly transferred of Rs.21500 from SBI to ICICI account no[protected] on 28 Dec 2020. My friend has raised complaint in SBI World University services centre Chennai on Jan 2021. SBI Manager have mailed to Mr. Karthick Rajaa and Mr. Sreeram on 19 Mar 2021.

        Mr. Karthick Rajaa have raised incident ticket (SR[protected] on 24 Mar 2021, but till now refund amount not yet received. I have been walking to Nungambakkam branch at more than 10 times to get the status from Mr. Karthick Rajaa. whereas my left hand had a major fracture so that I couldn't able walk-in to branch.

        Meanwhile incident ticket got closed on 15 Jun 2021 mentioning that SBI parking account name is wrong. The below mail which was sent by SBI Manager for your reference on 3 May 2021. Request you to please reopen the same incident ticket.

        Whether it takes 6+ months for refund. Am frustrated with the services given by ICICI.

        Regards,
        Senthil Kumar. T
        [protected]
        Aug 7, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 07, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          Boywholovesart
          Jul 6, 2021
          Resolved
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          Resolved

          Am an icici bank customer . I don't know about the ecsrtnchg charge. The bank has deducted this charge for more than 10 times each time with 590 rupees deducted without my knowledge and without any confirmation email /sms/ phone call. I have been tolerant for almost an year. This is not good at all, please return my charged amount. My email id is [protected]@gmail.com
          Aug 7, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 07, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            V
            Vinod Raje
            Jul 6, 2021
            Resolved
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            Resolved

            Address: Pune

            POSDEC CHG/[protected]/5247+GST charges are deducted multiple times. I called and asked to stop this to customer service but of no use. ICICI customer service is not helping.
            Aug 7, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 07, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (308948) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              A
              amod Hedvikar
              Jul 6, 2021
              Resolved
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              Address: Malad west 400064

              Hi Team,

              I recently applied for new Debit card at Malad West Branch and asked for card which costing 200 Rs PLUS Taxes but the person at branch said only option is expression card all other cards are closed you have to pay 500 plus taxes but today when i went to bank other person said normal debit card is also available. I feel cheated with this kind of behavior I checked now that there is option for 200 rs debit card on I Mobile app also.
              I expect to get my extra amount to refund immediately.

              Regards
              Amod
              Aug 9, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (306511) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                M
                Mahesh Venugopal
                Jul 6, 2021
                Resolved
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                Resolved

                Amount which was supposed to get paid to Asianet broadband has got paid to UPI/[protected]/P2M/tpsl.[protected]@icici/TPSLGov

                Request for refund

                Details : UPI/[protected]/P2M/tpsl.[protected]@ICICI/TPSL GOV -Amount of 2053
                Aug 9, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (306528) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  R
                  Roshan Kaundal
                  Jul 6, 2021
                  Resolved
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                  Resolved

                  Address: VILL KUD PO HAROT TEH BANGANA DISTT UNA 174307

                  I Roshan Lal had purchased Ashirbad deep discount bond 15th July 1996. I have submitted bond certificate in your chandigarh manin branch office sector 9. I am senior citizen and have been running up and down in connection with thease bond. But your sector 9 Icici branch not respond properly. I request you to please take action and refund my bond amount. My Bond certificate number is 214950.

                  Regards
                  Roshan Lal
                  M.NO. [protected]
                  [protected]
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Please share complaint number
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    K
                    Ksant
                    Jul 6, 2021
                    Resolved
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                    Resolved

                    Address: Neharu place new delhi

                    Am Sant kumar, an mount of 825.11 rupees has been deducted from my
                    account in the name of dp chgs till on 02July 2021

                    I have never activated and used my demat account and most importantly i
                    don't even know that i hold a demat account till now. There was no prior
                    notice of deduction and i haven't received any deduction message.
                    Need the refund asap, do the needful

                    This should not happen without consent.
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 06, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      H
                      hussain.shaikh94
                      Jul 6, 2021
                      Resolved
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                      Resolved

                      Address: icici bank hinjewadi

                      I never applied for debit card and money was deducted under the transaction of drcad joining fee+gst (Rs588)
                      Jul 10, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (305617) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      hussain.shaikh94's [Complaint's author] reply, Jul 6, 2021
                      please provide valid email id
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                        S
                        ShantanuGanguly
                        from Jorhat, Assam
                        Jul 6, 2021
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                        ECS Return Charges Levied Incorrectly: Resolution Requested

                        Sir,
                        This morning (i.e. on July 6, 2021) I received a message from ICICI Bank stating : " Dear Customer, ECS of Rs 44000 towards PASFAR TECHNOLOGIES from Account XX4764 has returned due to INSUFFICIENT FUND on 05/07/2021.Applicable return charges will be levied. "
                        This outcome is completely wrong and uncalled for as it's an error on the side of PASFAR Technologies which happens to be the payment clearing party for Apollo Finvest(India)...
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                        B
                        Bhupesh Mehta
                        from Ahmedabad, Gujarat
                        Jul 5, 2021
                        Resolved
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                        Resolved

                        Aashirwad Deep Discount Bond Option 1

                        My father had purchased the above bonds in July 1996 in the name of my daughters. He passed away 2003 and we have moved the residence.

                        I need to know the redemption procedure.

                        My mobile Is +91 [protected]...
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                        V
                        vivek vangala
                        Jul 5, 2021
                        Resolved
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                        Resolved

                        Refund of money rs 8699 has not been credited to my bank account.The payment was sucessful from myntra by phonepe but the money has not been credited and there is no proper responce from coustomer care.make it credited ASAP

                        Transaction id :-P2107031238172162665325
                        Jul 5, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
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                          P
                          Prachi30101991
                          Jul 5, 2021
                          Resolved
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                          Resolved

                          Address: Mumbai

                          I would like to bring it to your notice that, the amount of Rs. 2, 808.12 has been deducted from my ICICI account and the transaction message says VSI/AMAZON STAN/[protected]/[protected]. Neither had I done any transaction nor did I get any OTP during the transaction. Neither I am a prime member thinking to be auto-renewal. I have checked this when I was going through my account statement, the amount was debited on 05 July 2021. Could you please help to revert the amount?

                          3 05/07/2021 VSI/AMAZON STAN/[protected]/[protected] Dr. 2, 808.12
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (303304) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            SunitaSingh01
                            Jul 5, 2021
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                            Address: ICICI bank Gwyn road Aminabad Lucknow

                            I have had a savings account with ICICI bank Gwyn road Aminabad Lucknow branch since last 5 years. I have never applied for any credit card and any kind of Policy however i am receiving credit card statement alert SMS "Total amount of 5555.25 and minimum amount 1980 is due by 9-Nov-2020" and also Rs 1899 is getting deducted from my saving account on the name of some policy which i never applied.
                            I have complained about it to branch officials and written to [protected]@icicibank.com several times but never received any response. I never signed any papers or asked customer care for credit card or Policy.
                            Please assist me regarding this and refund all deducted money to my account. Also cancel the credit card and its due amount as I never used and applied for any credit card.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 05, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (303353) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Jul 07, 2021
                            Updated by SunitaSingh01
                            I am seeing email address in ICICI bank response as protected. Please let me know that how can i see the correct email address.
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                              N
                              NaveenRyan
                              Jul 5, 2021
                              Resolved
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                              Resolved

                              Received a message stating that ADTPSLSIPG amount has been debited from Icici bank account

                              amount - 8, 176

                              date- 5-July 2021

                              debited through CMS
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (302539) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                R
                                raginirai2011
                                Jul 5, 2021
                                Resolved
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                                Resolved

                                Hi team,

                                Please let me know why the below transaction happened from my account.

                                05/07/2021 VSI/AMAZON STAN/[protected]/[protected] Dr. 1.48

                                A purchase of INR 1.48 has been made using your Debit Card linked to ICICI Bank Account on 05-Jul-21. Info: VSI*AMAZON STAN.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (302548) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  SunitaKatiyar
                                  Jul 5, 2021
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                                  Resolved

                                  Address: Aminabad Lucknow

                                  I have had a savings account with ICICI bank Gwyn road Aminabad Lucknow branch since last 5 year. I have never applied for any credit card and any kind of Policy however i am receiving credit card statement alert SMS "Total amount of 5555.25 and minimum amount 1980 is due by 9-Nov-2020" and also Rs 1899 is getting deducted from my saving account on the name of some policy which i never applied.
                                  I have complained about it to branch officials and written to [protected]@icicibank.com several times but never received any response. I never signed any papers or asked customer care for credit card or Policy.
                                  Please assist me regarding this and refund all deducted money to my account. Also cancel the credit card and its due amount as I never used and applied for any credit card.

                                  IICICI Bank Customer ID :[protected]
                                  Aug 11, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 06, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (305660) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    aroratanmay34
                                    Jul 5, 2021
                                    Resolved
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                                    Resolved

                                    There is an unauthorised deduction of Rs 999 from my account with below details

                                    05/07/2021 VSI/WWW MONEYCO

                                    There is no clear information of this transaction
                                    I did not authorize these transactions
                                    No OTP was received

                                    Please look into it

                                    Thanks
                                    Tanmay Arora
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 06, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (305656) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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