Claimed

ICICI Bank Complaints & Reviews

3.2
Updated: Dec 13, 2025
Complaints 23740
Resolved
14271
Unresolved
9469
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 231

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
Kaluram Gajare
Jun 14, 2021
Report
Copy

We are holding a credit card of ICICI bank of number [protected] standing in the name of Kaluram Sahadev Gajare. Due to some unforeseen circumstances we have not been able to pay outstanding amount of credit card for which we have requested waiver from your collection department. The collection department has now started calling all our relatives and are asking them to settle credit card dues. Are they really responsible when the customer is still reachable and wants to be in good terms with the bank.
ICICI Bank customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    aarthi viswanathan
    Jun 14, 2021
    Report
    Copy

    Money deducted from google VIN without knowledge

    Hi Sir,

    I have received money detected message from the Google Vin services.Copied the received message too.
    Could you please check what is the reason for this.
    Mobile -[protected]
    ---
    Dear Customer, transaction of INR 59.00 done on ICICI Bank Account XX496 on 14-Jun-21. Info: VIN*GOOGLE Y....
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    P
    priyeshranjan2305
    Jun 14, 2021
    Report
    Copy

    Address: 5b,noorani bagh colony,bihar,patna

    An amount deducted from my bank account named undermentioned

    Rs 590 has been deducted from my account on ECSRTNCHG01_020621_SR[protected] AND
    ECSRTNCHGS100621_SR[protected]

    Let me know why you charging this amount from my account. What this is charge for?

    My account is any current account its my salary account.
    .
    Kindly refund my money otherwise i will file a compliant in consumer forum.

    Thanks & regards
    Priyesh ranjan
    [protected]
    +1 photos
    ICICI Bank customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Satish Sevak
      Jun 14, 2021
      Report
      Copy

      Address: Nandli sagora, teh- aspur , dis - dungarpur pin 314021

      Dear Madam/ Sir,

      Same issue i have face in the icici account that they were charged EBA / nse charge or not refund kindly do something on it and refund
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (247081) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        Ramjee Madina
        from Hyderabad, Telangana
        Jun 14, 2021
        Report
        Copy

        Grievance Number: 2760490 in consumerHELPLINE.gov.in whereas they gave me the update that I already approached banking Ombudsman accordingly ICICI official reverted. If it is the case then why ICICI not mentioned the complaint number for which they have reverted ? This bank providing the false comments .

        The worst thing about this bank that I have requested to initaite shift the auto debit for their but in reverse these people asking me to create a e-mandate for their LOAN, I really don't understand what kind of ### bank it is.

        No manners, no responSBIlity...ITs kind of SCRAP .
        +2 photos
        ICICI Bank customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Ajay Jumbad
          Jun 14, 2021
          Report
          Copy

          With in last 10 day ECS Charges from my saving account got deducted two times. 8th June 472.60rs and 14th June 116rs. I'm not sure why these charges are getting deducted from my account. Kindly help me with this issue.
          My Email ID: aju.[protected]@gmail.com

          Thanks,
          Ajay Jumbad
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (246353) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Sehrish Naaz
            Jun 14, 2021
            Resolved
            Report
            Copy
            Resolved

            Without my consent, rs. 2000 has been deducted from my account on 14/06/2021 to 'dr. Tran for funding a/c[protected].
            I have never subscribed to any policy. I want my money back. Kindly help me in this regard as soon as possible.
            This reduction to dr. Tran for funding a/c[protected] is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities.
            +1 photos
            Jun 15, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Sehrish Naaz
              Jun 14, 2021
              Resolved
              Report
              Copy
              Resolved

              Without my consent, rs. 2000 has been deducted from my account on 31/07/2017 to 'dr. Tran for funding a/c[protected].
              I have never subscribed to any policy. I want my money back. Kindly help me in this regard as soon as possible.
              This reduction to dr. Tran for funding a/c[protected] is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities.
              +1 photos
              Jun 15, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Jun 14, 2021
              Updated by Sehrish Naaz
              *Date 14/06/2021
              Helpful
              1 other people found this review helpful
              1 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Anoojs
                Jun 13, 2021
                Report
                Copy

                My newly opened account was freezed after video kyc. I am not able to fund my account. The main intention of video kyc is that we don't want to visit the branch for account opening. But now it showing that I should visit my branch to activate the account. This is cruel
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (246370) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  aniruddhas435
                  Jun 13, 2021
                  Report
                  Copy

                  Address: ICICI Bank Ltd, 5C, Chetla Central Rd, Chetla, Kolkata, West Bengal 700027

                  Today (13 June 2021) at 2:35 PM, I suddenly received a mail (photo attached) saying that INR 5, 188.32 was debited from my account. I did not receive any OTP for this transaction.

                  Mobile number: [protected]

                  I request an enquiry into the matter and a refund of this amount.
                  +1 photos
                  ICICI Bank customer support has been notified about the posted complaint.
                  Share your mobile number
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Amrita10
                    Jun 13, 2021
                    Report
                    Copy

                    ICICI Bank — MABchgs-Feb21+GST ;MABchgs-Mar21+GST ;MABchgs-Apr21+GST ;MABchgs-May21+GST

                    ICICI bank deducted MAB charges without intimating regarding the debit. This is salary account from 2015 and I don't know if they have removed it as a salary account without intimating me via anything such as SMS or email or phone call. This was a zero balance account and I didn't get any information if they are converting the salary account to normal saving account.

                    It deducted my MAB charges for the month of March, April, May, June on the below dates. I lost Rs 1644 in total from my account.
                    Value Date Transaction Date Cheque Number Transaction Remarks Withdrawal Amount (INR )
                    23/04/2021 23/04/2021 - MABchgs-Feb21+GST 310.9
                    26/04/2021 26/04/2021 - MABchgs-Mar21+GST 455.92
                    17/05/2021 17/05/2021 - MABchgs-Apr21+GST 438.15
                    10/06/2021 10/06/2021 - MABchgs-May21+GST 439.24

                    This kind of activity is really a mess for customers and it cannot be accepted from the ICICI bank.

                    I need my money to be refunded back and close this bank account asap...
                    ICICI Bank customer support has been notified about the posted complaint.
                    Helpful
                    4 other people found this review helpful
                    4 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      B
                      Begum sheik
                      Jun 13, 2021
                      Report
                      Copy

                      I am Asha Begum holding ICICI bank account for last 7 years, from few months MAB CHARGES debited. Please resolve my issue.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (244679) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        V
                        Varsha Bhadouriya
                        Jun 13, 2021
                        Report
                        Copy

                        Address: Indore

                        Dear ICICi Bank
                        Team,

                        Mene pay later account ka poora ammount pay kar diya hai, uske sath hi apke yha se mera account block ka r diya gya. Lekin mere Cibil me abhi bhi pay later account ka status active dikh rha hai.
                        Muje Pay later account ki NOC provide kare.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (244250) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          Raminder Pratap Kaur
                          Jun 13, 2021
                          Report
                          Copy

                          I would like to bring it to your notice that, the amount of rs169/- has been deducted from my icici account and the transaction message says vsi/amazon ST. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. The amount was debited earlier on 13 may 2021 and again today i.e. 13 june 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
                          +1 photos
                          ICICI Bank customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            V
                            vikash.kumar
                            from JHUNJHUNU, Rajasthan
                            Jun 13, 2021
                            Report
                            Copy

                            Address: Jhunjhunu, Rajasthan

                            My ORDER #[protected] for benq monitor was cancelled and a refund for amount 8750rs was initiated on my ICICI bank account by amazon on 16th may. But I have not received the refund amount in my account.

                            Below is the refund reference number. I have also attached the email from Amzon regarding the refund transaction and order details.

                            Refund Reference # [protected]

                            My bank account was closed by on which refund was issued was closed on 17th May. So bank now is not crediting the refund amount in account due to account closure. So bank should provide me the money via Check or Demand draft since the bank has received money from amazon.
                            +2 photos
                            ICICI Bank customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              T
                              texarun
                              from Mumbai, Maharashtra
                              Jun 13, 2021
                              Report
                              Copy

                              Address: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400051, Maharashtra, India.

                              Hi,

                              I lost my debit card, so blocked that and got the replacement. But with that I can only do netbanking and ATM withdrawal. But can't purchase anything online.

                              Called customer care over phone but getting only robotic voice that keeps saying that my card is activated but status has not changed. This is causing me a lot of inconvenience. Since there is no human to understand the issue, I am escalating it first through you.

                              Request you to please look into it.

                              Many thanks
                              SWATI CHATTOPADHYAY
                              ICICI Bank customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                D
                                Dabbu@9970
                                Jun 13, 2021
                                Report
                                Copy

                                My account number[protected] may be operating negative even after several visit to your branch there is no response.Kindly inform me about balance so that I can do needful.
                                ICICI Bank customer support has been notified about the posted complaint.
                                I want to close my account please guide me about the procedure.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (244211) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team 
                                Helpful
                                Found this helpful?
                                2 Comments
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Jun 12, 2021
                                  Report
                                  Copy

                                  Address: Sindhanur

                                  I'm paying my EMI advance date of 26th and before 1 day EMI last date but banks took ecs Charges for Three tym of Rupees 1500rs, icici bank is heavy penalty putting in customers..if not my amount returned to my account I complaint to the consumer complaint
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    J
                                    Jacdec80
                                    Jun 12, 2021
                                    Report
                                    Copy

                                    I applied for NRE-NON PINS account opening. Also clearly mentioned that, I do not want NRO-PIN and NRO NON-PINS account. They replied by email that only NRE NON-PINS account will be opened.
                                    Today I received email confirmation for account opening.
                                    It shown they opened NRO-PINS, NRO-NON PINS demat account as well as ICICI NRO saving account, which I never requested.

                                    Very poor customer service...

                                    I want close all the above account prior to proceed for NRE non PINS account. Your support highly appreciated.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      P
                                      Prassanna kumar
                                      Jun 12, 2021
                                      Report
                                      Copy

                                      This is the second deduction by icici bank on 10th June 2021 in the name of dp charges though I have clarified last time to close the account but the same
                                      Was deducted again by the bank this shows how u treat the customers request

                                      I am prasannakumar naik, on 10th june2021 sum of rs has been deducted from my account for dp charges till june 2021

                                      I was not having any idea about my demat account, and i didn't get any notification of deduction. I never personally opened the demat account till date so this is totally insecure and i even don't have any idea about the demat and trading stuff so please take this matte seriously because deducting of charges from account without the knowledge of account holder is not acceptable in which the account holder never opened the demat account

                                      I need my money back and am ready to claim in anywhere else if needed

                                      If i don't get my money back i am gonna take legal action upon this
                                      Till date i am having faith on icici so please don't lose it
                                      +1 photos
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Helpful
                                      1 other people found this review helpful
                                      1 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit