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ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Sep 24, 2026

Complaints 23795

Resolved

14309

Unresolved

9486

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 231

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I wrongly transferred an amount to a beneficiary account . Beneficiary refunded the amount in two days .After which we told them to remove the lein .They wasted our time for 2 months and today they say it's not in their process to send lein removal confirmation mail to kotak .Kotak bank has requested icici to send confirmation mail so that they can remove the lein from beneficiary since they already transferred it to us .Now ICICI is asking me to tell the beneficiary to raise debit concern. Both banks are planing passing the parcel

Sep 20, 2021

Complaint marked as Resolved

After visiting my home branch and following up the team has finally sent the details to kotak bank and the action has been taken from their end .Henc, closing this issue for Now .Thanks

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 16, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (526245) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Juvelle Mendes's [Complaint's author] reply, Sep 18, 2021

Sent the email .

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Dear sir / madam,

I have added funds from icici savings to direct (Demat account) and purchased the stock.

I have seen the following transaction. Not sure why i have been charged or deducted the amount of Rs 1.4k from my savings.

09/09/2021 eba/nse n 2021171/[protected].

Not getting refunded, please advise.

Regards,
Meeth

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 16, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (526191) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I called on number Ghule wines . This number [protected] is available on google search.. They used my credit card for two transaction on 38, 002 & 19001. THis are fraud from them. Ghule wines from bavdhan already had filed case against such fraud transaction on there name. I visited nearest police station. they told me that there are many fraud transaction on ghule wines. Ghule wines from bavdhan has filed case for fraud.
I have filed complaint to cyber crime also. but no reply.

Below is the requested information.
Transaction ID - 38002- 919511
Transaction ID - 19001 - 641843

Icici bank is debiting payment from my saving account without my permission. i am not eligible to pay any of the fraud mobiwik transaction. this all transaction are made on mobiwik

Sep 15, 2021

Complaint marked as Resolved

it is not resolved yet

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (522510) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: SBKIT BHILWARA GROUND FLOOR S K PLAZA JHANWAR PLASTIC INDUSTRIES PUR ROAD BHILWARA IFSC CODE : ICIC0000246 ICICI BANK BHILWARA SK PLAZA PUR ROAD BRNH

Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.
I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

Please stop all these.
AND REFUND THIS MONEY/AND WITHOUT ANY MESSAGE OR ANY NOTIFICATION/ AND TOTAL AMOUNT DEDUCT 5, 898.90 PLEASE REFUND

Nov 4, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Sep 15, 2021

Updated by nabhij puri goswami please resolve this

Verified Support

Sep 15, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (522519) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Dear Customer, transaction of INR 169.00 done on ICICI Bank Account XX682 on 15-Sep-21. Info: MSI*APPLE COM. The Available Balance is INR XXXXX.00. Call on 180026XX for dispute or SMS BLOCK 682 to 92156767XX . I have been suffering from this kind o[censored]nnecessary transaction from my account and that’s why i don’t save my money in this account due this problem . Others are not charged for but i an being charged . Please refund my money for earlier transaction for this type of transaction . Because I haven’t taken any subscription then also i am being charged .

Nov 1, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (522339) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Kankurgachi, Kolkata-700054

I never asked for Icici bank demat account and it came by default with my salary account. That time they didn't tell there would be Charges on it. I never used the account but I see deduction of Rs.864 every year. I called customer care they said that I need to go to a branch where they have demat services and provided a wrong branch address. This unnecessary harassment. I never asked to open it, then why I need to run to the bank to close it..?

Oct 30, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (522546) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: chennai

Website: Icicidirect

As you are aware of icici direct customer be aware that there is no right information posted in the website with contact no and icici direct department staff leak many of the confidential matters to others on money basis and if we call the contact no posted in the website of icici direct are all wrong so pls handle your trading account with care otherwise

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From my account 395.96 rupees debited without my knowledge. there will be know SMS or phone from your end. How can you debit amount like this. return my money

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 14, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (519250) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hii Akshay damale
Yesterday I got SMS from bank that 150rs amount debited in my account for reference please look at the conversation of SMS below.
Dear Customer, transaction of INR 150.00 done on ICICI Bank Account XX699 on 13-Sep-21. Info: VIN*GOOGLE J.
My E mail id is - [protected]@gmail.com

Oct 16, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Amazon.anekal

May be last two week lot of time the bank will be charge. Its very worst for customers. Posdec charges i mange 5 r 6 time redaction this laat 2 month. Plz i need refund my amount

Oct 25, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (519193) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Kovvali, West Godavari, AP

Dear Sir,

I received a message from ICICI BANK that “ Dear Customer, transaction of INR 999.00 done on ICICI Bank Account XX069 on 14-Sep-21. Info: MSI*PAY WWW M. The Available Balance is INR xxxx Call on 18002662 for dispute or SMS BLOCK 069 to [protected]”

I did not authorise this transaction and I don’t even know how this amount got deducted. Could you please help me on this..??

Regards,
Prathap Guttikonda.

Oct 17, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (519186) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Electronic City Branch, No 7(P)E, Phase I, near E-City, Industrial Town, Authority, Bengaluru, Karnataka 560100

From March2021 every month some Amazon amount(INR 129) is getting debited without my knowledge. I am not getting OTP or any intimations before the deduction and no where I could see an auto pay setup done by me. Could you please check and update?

Name as per Bank records: Rajesh Kumar M
Account #[protected]
I have all the statements with me.

Regards,
Rajesh
[protected]

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 13, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (517061) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Rajesh238795's [Complaint's author] reply, Sep 16, 2021

I did (Ref ID : 000W3aGM0JEW44H:517061). No revert yet, though the auto reply assures revert within 2 days. Why don't such a bank has a responsive customer care number?
1860 120 7777 - toll free never connects
8088667777 - says invalid.
Mails- no response apart from auto do not replies.
Do you guys still have an office? I will have to come there once and re-assure. No one ever troubled so much to connect to even BSNL CS I believe. Try to keep up some decorum and show some responsibility to the customers who believes in you and deposit their earnings.

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I am a customer of ICICI Bank and I tried to withdraw the amount 900/- from Kotak Mahindra Bank ATM. I got the message as the transaction was declined but the amount got debited from my bank account. I reached customer support and they are lagging intentionally and the call got disconnected intermediately due to insufficient balance. I didn't receive any call back from them. But I got mail that complaints have registered against SR[protected] number.

Sep 13, 2021

Complaint marked as Resolved

Within hours they resolved the issue. Thankyou ICICI for expediting the concern!

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Hi ICICI Bank team,

I already have existing Salary account with ICICI i need additionally Reimbursement account

Tried to reach customer support but could not get much help ..Please help me in getting where i can open Remimbursent account online

Oct 15, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (519123) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Customer ID: [protected]

My account got debited with 826 rupees showing DP CHGS TILL JUL-21 on 27 aug-2021.
I never opted for any DMAT account and never used any serviced from dmat account. Your representative himself opened an account and said its free of cost but still I did't agree and I don't know they opened an account with my details. I never received any message or warning about the amount to be debited. i request you to credit my money back and close my dmat account.
I tried contacting you through portal icici website but its somehow not submitting the complaint after giving all the details and submitting just a blank screen is appearing.
Acc No:[protected].

Oct 15, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Without my consent, rs. 4000 has been deducted from my account on 13/09/2021 to 'dr. Tran for funding a/c[protected].
I have never subscribed to any policy, however this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible.
This reduction to dr. Tran for funding a/c is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities

Oct 24, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I opened a savings account in ICICI this month. INR 2000 were debited from my account under the detail of Dr Tran for Funding Account (number). I did not authorise this payment, neither did I subscribe to any policy of such kind. This is a clear case of fraud, as the complaints before mine also state.
I urge the bank to look into the matter ASAP and refund my money.
Tanya Patidar

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 13, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (515782) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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ICICI. Cu.s.to.me.r._Ca.re -93;39:-555:-2;91;-_## calls 📞n

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Website: www.icicibank.com

Hi,

Yesterday from my account rs590s deducted stated as nach_ad_rtn_chrg~of bnk bflf...

I dont know why they deducted this amount

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 11, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (510983) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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A transaction worth 4000 Rs was made on 9 September 2021 from my account, I haven't made this transaction neither did I authorize it by sharing any otp. On checking the statement this was made to the account no.[protected], I am completely unaware of this account number. I haven't made this transaction. Kindly look into the matter and secure safety of my account and refund the money that has been fraudulently deducted.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 11, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (510987) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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