ICICI Bank Complaints & Reviews

Dear Team,

New Public Griveinace DEABD/E/2021/35773
New Ombudsman : [protected]
Consumer Court complaint : 2760490

I had the emergenacy but you played with my emotions .

First of all thanks for showing me your incapability for last 30 days which gives me more confidence to discontinue the salary account with you and I have already opened the new salary account with HDFC and only video KYC is pending which is also will be completed soon.

1) I have to clarify one thing about my loan application EP[protected] which you have rejected by saying the reason cheque bounces .

- I do not have any bounces after January but you intentionally updated my CIBIL with late payment by 55 days, even though auto debit is successful due to this I'm not getting the loans from other banks as well . Are you calling this a bounce ?

- Overdue amount 14, 386 ahowing in the CIBIL, at least you never sent me a single intimation that I do have the overdue amount for my loan account but instead you updated my CIBIL, recently when I ask you for the auto debit shift process one of your person reverted that I do have the overdue amount and immediately I have cleared the overdue amount. As a bank don't you have that responsibility to intimate the customers ?otherwise I would have been paid this very much before updating my CIBIL. Do you think it's my fault?
- Regarding the bounces before January, again it's due to your negligence because as per the guidelines from RBI I requested for the moratorium for August month due to my family financial criticality. Also I raised the request through your website 1 week before the EMI date even though you debited the EMI for August month and after that I raised many requests to refund the August EMI in order to avoid the cheque bounce for subsequent months . But you never considered any of my requests and after that in the month of September you adjusted the August month EMI for September month by saying it is Moratorium for August Month. Same situation continued till December. Is this my fault or your negligence ? Even though I want to ensure the ontime emi payment, you pushed me into that situation by not following standard rules. Are you calling these are the Bounces ?

I never had an intention to bounce your EMI but you made me like that, at least if you should called me before rejecting the application I would have been explaining these things . Ultimately you blamed me for cheque bounces even though those were happened due to ICICI bank negligence.

2) I have already opened a new salary account *******9253 with HDFC bank immediately after you rejected my application. But still I do have the below things have to resolve from your end.

a) Remove the overdue amount in my CIBIL for the loan account LPB******8409 and late payment days for the months Feb, March, April, May as I paid the EMI on time.
b) Remove the Paylater account entry ********2753 in my CIBIL report which I have closed already
c) Remove the debit card EMI account entry *********5808 in my CIBIL I'm not using it since a long, it's not active and more importantly I don't want it.
d) Correct the credit limit of my credit card entry in my CIBIL. I have a 20000 limit then How is it showing the highest credit limit as 31.226?
e) Send your executive to collect the relevant documents to shift the auto debit for your loan LPBN*******8409 to the above-mentioned HDFC account, again don't say that I need to visit the branch .
f) June month EMI you will receive as usual from the same account but no more salary will be credited to your account now onwards.Ensure that to complete this process before July EMI which you will only receive from my new salary account.
g) As soon as you send the executive and after that I will initiate the steps to closure of yoursalary account .

Due to all bove false information from ICICI bank in my CIBIL, no lender is listening even though I explainig them it was ICICI bank fault .I though atleast ICICI bank will consider it as you very well know about those entries, but you rejected my application wihtout even having single word with me, that itself saying that how you are hiding from the facts.

Hence please find the attached credit report and update the above mentioned records, so that I can easily get the loan from other lenders .

Hello,

My name is Chinmaya Kumar Chhatoi. 344.17 Rupees has been deducted from my account as (DP CHGS TILL April-21) DP charges on 25/05/2021. I have never activated or used this as my Demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. Kindly look into the matter and credit the amount back.

Chinmaya Kumar Chhatoi

I have closed my IWish RD prematurely 2 days back as I needed those money urgently but it didn’t get deposited into my primary account until now. I have raised this issue by sending an email as well but there was no response and calls were unanswered. There is no option to check the status also in the application. Please help me resolving this issue at the earliest.

Srinivas Iyengar Regional Manager harassing employees and needs a thorough enquiry. He teases and harasses almost all employees, which needs an immediate checking.

I am an ICICI bank customer now since 3 months. And this is with regards to an Online Fund transfer of INR 13k from my Axis bank A/C mistakenly transferred into an ICICI A/C. Transaction Date:[protected].

On the same day I called ICICI Customer care and they asked me to go to my local ICICI branch and complain about it. The next day I submitted an application in the local branch with all the details. On further query my bank said that the amount has been frozen. But my reversal of the 13k has not been done till date. It's been 2 years.

This issue has still not been resolved, the icici customer care advised me to go to the icici branch office, and the branch said they cannot resolve this issue. It's been 2 years since I have been following up. Now I am even a customer at Icici bank. And it's highly disappointing that the bank couldn't reverse the wrongly transferred fund of 13k since 2 years.

I have received an sms as below:
Dear Customer, transaction of Rs.999.00 done on ICICI bank acoount XXX827 on 020621. Vsi* Amazon ST.
I haven't made any transaction, so kindly refund my amount

I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 29th july, 2019. Could you please assist me regarding this

I want to deactivate my Oneassit account, now there's no need for me. So please very kindly deactivate immediately. With thanks A/C no.[protected] Bhucho Mandi- 151101

I, Suresh Sharma holds 2 folios of tax saving bonds as follows which have not been redeeemed, kindly help.

"ICICI Bank Bonds Jan 2005 Tax Saving Opt 2"
Bond holder # 6127321
Number of bonds # 2

Tax saving Bond- 122001-TSB-ONE
Bond holder # 2246039
Number of bonds # 2

I'm using an ICICI account as my salary account, At that time agent given a Demat card, still, now I'm not used to it, but every month some amount deducted from the account, 29 Mar 2021 507/- like every month happened. [protected]

On[protected], 826 rupees has been deducted from my account as DMC/[protected] DP CHGS TILL APR-21. I have never activated or even so much as visited ICICI demat ever since my savings account was opened about 7yrs back. Moreover, I recall vividly icici representative told that it will not be charged as long as I activate it. FYI it's still inactive, untouched and yet I'm seeing such a charge. This is the 1st time I'm seeing this fee deducted in so many years and if there's any sudden change in policy, why wasn't I informed over any of the communication medium.
This kind o[censored]nethical practice is just unacceptable. I want full reversal of the wrongly charged dp fee and unenroll me from any demat service that I never applied for.

Dear Sir / Madam,

I worked for ICICI Bank since 09/11/2019 to 11/08/2020. After that I resigned and joined other leading Bank. I requested for Provident Fund from ICICI bank to new joined Bank and for that I also filled up the FORM-13 in Government Provident Fund site as on 20/02/2021 and send the scan copy of that form to ICICI Bank payroll team as on 12/05/2021. But still My Provident Fund Money not transferred to my new Provident Fund account.

For your information I attached the mail communication which was done between me and ICICI Bank Payroll Team.

RE:'ICICICARE=[protected]' PF Transfer Emp ID-446180
Work

Payroll helpdesk
Attachments
May 14, 2021, 10:12 PM
to me

Dear Vinay,

Request your help with this PF Transfer out query raised by emp id 446180.

Warm Regards,

Anant Kotwal,
Payroll Team,
Hyderabad.

Contact:
M:[protected]

-----Original Message-----
From: Dipanjan Chakraborty (dipanjan.[protected]@gmail.com)
Date: Wednesday, May 12, 2021 02:19 PM
To: payroll.[protected]@icicibank.com (payroll.[protected]@icicibank.com)
Subject: PF Transfer Emp ID-446180


External Email Warning: Do not click on any attachment or links/URL in this email unless sender is reliable.

Dear Team,

I am DIPANJAN CHAKRABORTY, Emp ID- 446180, My last working day was 11/08/2020.

I want to transfer my PF amount to my current organization so that I am applying for the same as on 20.02.2021 but till now it's not transferred. Please find the attachment to the scan copy of PF transfer Form and also the hard copy I send to the below mentioned address :-

Payroll Retiral Benefits

ICICI Bank Limited,

2nd Floor-North Wing,

ICICI Bank Towers,

Regional Office, Plot No. 12,

Gachibowli, Hyderabad-500032

Please let me know the status of the transferring process.

Thanking You.

* Dipanjan Chakraborty *
([protected])
([protected])

( Don't go the way Life takes you.
Take Life the way you want to go
And Remember you are Born to Live and
not Living because you are Born. )

2 Attachments

Dipanjan Chakraborty
2:10 PM (26 minutes ago)
to payroll.helpdesk

Dear Sir,

Please help me out for my Provident Fund transfer because still I am not getting any reply from your end and also the problem not resolved yet,

I am requesting to you please do the needful.

Thanking You.

* Dipanjan Chakraborty *
([protected])
([protected])

( Don't go the way Life takes you.
Take Life the way you want to go
And Remember you are Born to Live and
not Living because you are Born. )

I have been using the ICICI salary account for past 5 years, everytime I used to request them like anything if I need some information from them, finally I realsied that there is no use and benfits for maintaing the salary account with ICICI, they will play with your emotions, they make use of you for their targets, then at end of the day they balme each other teams for their irresponsiblity but they never understand the needs and emergency of the custome and their customer service team really worst
also there is no use of their nodal team [protected]@icicibank.com and their complaint system is worst .

Below is my Recent experience and still facing, but please be noted this is the case with them for every issue

Even though ICICI personal loan team has been failure to login the correct loan application, I requested ICICI team to leave about the applications which they are incapable to login but asked them to at least provide the information for salary account (*******4092) closure and shifting of auto debit for their loan (************8409). But their negligence team contacted me again and again and took all the details to raise another application instead of providing me the required information

Application Numbers:
1) EP[protected]
2) EP[protected]
3) EP[protected]

After the above three wrong applications from ICICI irresponsible team, I requested for the information for salary account closure and shifting of auto debit for loan . But they called me again and raised one more application as below

4) EP[protected]

After the above application the person who is handling my complaint given me the another application number as below

5) R[protected]L

But I don't undesrsatnd, Why this tortuous process to provide a loan ? I spent at least 2 to 3 hrs to complete each of the above applications for uploading the documents and to complete the VIdeo KYC, but at the end of the day what is the use? Do you think customers are fools? there should be only the options whether you are providing it or not? But for the past 30 days your team used to inform me that your team is working on it. I got fed up and I got frustrated, then I requested for the process to be closed for your account and even for this nobody is responding which means ICICI don't care about the customer issues . ICICI nodal, grievance, Customer support. Twitter, Video KYC all are just to show off, but nobody is concerned about the customer issues.

Definitely I will not recommend ICICI bank account as a salary account to anyone, I have never seen such a worst customer support in my life.

I raised the loan requirement on 05/05/2021 due some medicaly emegancy but see below that your irresponsible team Resolution deadliness:

5th to 8th
8th to 13th
13th to 18th
18th to 22nd
22nd to 25th
25th to 28th
28th May to 31st May
31st May to 02nd June

Above is the only scenario which I faced recently but its the same case for any kind of issue with this bank, believe me a person can get the far better options outside but not from this BANK

I am Anmol, an amount of 209.59 rupees and various other amounts has been deducted from my account in the name of dp chgs till feb-21 on 26th may 2021

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

I need my money back and am ready to complain anywhere else if needed

Hi Team,

I hold a savings account in icici bank and last friday my accout has been debited with 756 rupees stating "DP charged till APr-21" when i contacted the customer care they are saying that i hold a ICICI direct demat account from 2016. But i never know that a account has been opened with my name and i haven't done any verification/KYC for that account and i haven't even done any trading in that account. But not sure how the account has been opened. and they are saying that charged cannot be reversed back and asking me to search and visit the bank where demat accounts are handled and asking me to close. else the charges will be continued it seems.

Can you please help me on the same.

Hello I am Priyanka Das.

789.37 Rupees has been deducted from my account no[protected] as DP CHGS TILL April-21 on 31/05/2021.

I have never activated and used my Demat account till now. Moreover, There was no prior notice and I haven't received any deduction message to my mobile.

Kindly credit the amount back.

Hello,

Last few days 3 deductions happened related to dp charges till apr-21. I have never done any buy or sale transaction in stock.
Please let me know why this happened and how I can stop this in future.
Please refund this amount in my account ASAP.

Shrikant

My ICICI Bank account No is[protected], I have not authenticated to open Demat account with ICICI Bank, but ICICI Bank charged me RS: 826 on 25/05/2021. Request to refund the amount of RS: 826 and avoid such practice.

My mother got loan of Rs.1, 80, 000 on15th Dec 2020 but amount credited
1, 75, 221 on SBI account after deducting processing charges. .But till date I do not receive any official confirmation from ICICI also I do not know personal loan number, No Email contacts received, None of my two numbers is not shown as registered number.Monthly Emi is deducting Rs.11, 738/- as ECS from my salary account showing IFSC Code ICIC0000186 *CMS[protected]*ICICI BANK RAROG*IL.
Please address.[protected]

Dear Management,

Please find the below details, attached recordings and tell me what you think about it and provide me the reason why I need to continue the account with you?

1) Application number : EP[protected]
Your executive took the call with me for 20 mins and took all the details and completed the Video KYC, but they mentioned the wrong amount instead of 350000 they mentioned 3500000. At Least they have not taken this seriously .
2) Application Number : EP[protected]
After many follow ups and service requests a person called me after one week(17th May) of my initial application and he told me that he needed to re-login the application and same will get processed within 24 hrs, without any hesitation I given all the details again as like my first application and completed the Video KYC and uploaded the documents under the link which I received . I thought everything was completed and awaiting the call from the relationship Manager .

3) Application Number : EP[protected]
Person called me from ICICI immediate next day (18th May) and I thought it is the call from relationship manager, but the strange thing is this person told me that somehow earlier application EP[protected] got deleted from the database and needed to re login the application and he told me that this time he will complete the process on priority and everything will be completed within 24 to 48 hrs and he requested all the details and as like 1 and 2 applications . Even though it's kind of peak frustration but gave him all the details again and uploaded the documents . This time Video KYC is not completed because the person who logged in my application mentioned the wrong PAN number in the application.

4) Application Number : EP[protected]

Again repeated the same scene took the details and done with the uploading the documents and video KYC.

Really tell me what kind of process it is ? Why this much of negligence while taking the requests ? it's been more than 2 weeks now, tell me what to do? Is this the respect you are giving to the customers ?

I have no trust in your Bank, At least you should give the response upon shifting your existing personal loan auto debit to another bank and i have sent many requests for the same but no one is responding including you head officials, if this is the case i will be not responsible for any kind of discrepancies in future. I had to open the new account by this week and have to update the same in my company portal before the end of this month.

It's really ridiculous that you are not letting me know the process for shifting your loan auto debit to another bank, what kind of service is it ? make this note as evidence and you have no right to ask me in future about this matter . I want to ensure the hassle free payments for your loan but you are not at all responding to it.

As a banker you should respect the customer values and share the information, but for what reason you are not sharing the details ?

Your customer team negligence :

3+ Service service requests - no response
50+ communication references - no response
15+ calls for my personal details - no use
3 applications - don't know why but no use
3 times video kyc - no use
3 times documents upload - no use

Your irresponsible team Resolution deadliness:

5th to 8th
8th to 13th
13th to 18th
18th to 22nd
22nd to 25th
25th to 28th
28th May to 31st May
31st May to 02nd June

I had a word with your branch where I opened my salary account 5 years back and she told me the process to close the account . Her intentions are there is no use having a communication with your customer care . She told me to visit the nearest branch to close the account with kyc documents.

Finally I heard something about your account closure and I'm initiating the steps to open a new account and further process.

Could you please let me know along with the KYC documents, Do you need any other documents? Because some of the billers asked me to provide the cheques for a new bank account in order to shift the auto debit but whereas your bank person didn't tell me anything regarding this she only asked me for the KYC docs, but what documents do you need for auto debit shift for your ICICI bank loan? I cannot visit your branch again and again during this pandemic,

You are literally torturing me during this pandemic. Just let me know the end to end process, so that I can visit your branch and complete everything in a single visit. But why are you providing incomplete information ? What are your intentions ?
I know your customer team not qualified and incapable to provide the resolution, at least I'm asking the process to shift auto debits but no response. I want close the account with you but you are not letting me know the process .