Claimed

ICICI Bank Complaints & Reviews

3.2
Updated: Aug 25, 2026
Complaints 23793
Resolved
14309
Unresolved
9484
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 240

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
H
Harry 96
Aug 23, 2021
Report
Copy

Today i paid my credit card bill but it still showing me the same outstanding balance someone please help me with this
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (448844) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    G
    Gaurav428862
    Aug 22, 2021
    Report
    Copy

    Address: Ahmedabad

    From several times cut huge amounts from account without informing.. two days ago deducted amounts two times in a same day with the name "nach_ad_rtn_chrg of bnk bflf"..
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (448843) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      P
      Pawan Agrawal1
      Aug 22, 2021
      Report
      Copy

      I have Deep Discount Bonds. I want payment. Kindly advice me the procedure to get the payment. Also advice the Tax Liability. My email ID COOL.[protected]@REDIFFMAIL.COM
      Regards
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (448859) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Anantharajk
        Aug 22, 2021
        Report
        Copy

        Address: 8/56 market street, Radhapuram, Tirunelveli

        Amount deducted from June GST invoice from 690 rupees in July and August 1st 590 deducted, please accept my request for refund amount in my account.
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (446841) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          abhishek41415
          Aug 21, 2021
          Resolved
          Report
          Copy
          Resolved

          My account has been deducted with INR 590 having the description "NACH_AD_RTN_CHRG~TPSLSIP~10AUG21~9f0610b " on 21st August but I don't have any SI link with my account. I am not getting any satisfactory reply from bank officials. I don't get any messages.
          Sep 22, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 22, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (446836) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            B
            Balaji000
            Aug 21, 2021
            Report
            Copy

            Sir My college fees 2400 i pay...Server problem...but my money is debited nu kaamikuthu sir
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (445448) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              sumygautam81
              Aug 21, 2021
              Resolved
              Report
              Copy
              Resolved

              Address: New Delhi

              My account has been debited by Rs 25000/- for dr tran for funding and I never authorised this payment. I am one of the privileged customers of the bank and would like the amount back in my account balance asap.
              Sep 26, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 21, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (444606) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                K
                kavita MS
                from Bengaluru, Karnataka
                Aug 21, 2021
                Resolved
                Report
                Copy
                Resolved

                Address: Bangalore

                Hello,
                My account was debited twice for rs.1770 which i have not done to anybody.
                I didn't receive any otp.

                The code next to the transaction as a vsi .

                I have my facebook ad set up . but this amount has been deducted without my notice. I have already complained about Facebook support.
                someone unauthorized setup ads and the amount has been deducted.

                please find the transaction id and screenshot for the same.

                20 AUG[protected] INR is deducted Ref. Number : VSI/WWW FACEBOO/[protected]/[protected]

                20 AUG[protected] INR is deducted Ref. Number : VSI/WWW FACEBOO/[protected]/[protected]
                Sep 22, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 21, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (444619) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  P
                  Pijush Bal
                  Aug 20, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Sevok road, Siliguri, Darjeeling, WB

                  I received a sms that INR 999 debited from icici ac ending with 702 INFO VSI* RAZSony on 20Aug. 2022.

                  Pls interven to revert the amount & stop this unauthorised transaction

                  Regds,

                  Pijush Bal
                  [protected]
                  Sep 24, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 21, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Ashok280297
                    Aug 20, 2021
                    Report
                    Copy

                    Address: Vill+post Jalalpur, P.s. tekari dist-gaya

                    An amount deducted from my bank more times in rs590
                    Ashok kumar
                    Ac:[protected]
                    Ifsc - icic000

                    Rs 3500 something has been deducted from my account on[protected] against nach_ad_rtn_chrg~adbldesk

                    Let me know why you charging this amount from my account. What this is charge for?
                    My account has been salary account
                    .And not done any nach from my side
                    So, how nach create and deduct balances from account, please check and refund my amount.
                    Kindly refund my money otherwise i will file a compliant in consumer forum.
                    Thanks & regards
                    Ashok kumar
                    Gaya bihar
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 21, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Aug 23, 2021
                    Updated by Ashok280297
                    Hello sir
                    When my complain resolve please do fast
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      K
                      kavitha marimuthu
                      Aug 20, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      Dear sir,
                      A Withdrawal of INR 1899, has happened from my account on 18/8/2021 in the name of PPL/WPP_SR[protected]_ New Policy. I have not subscribed to any new policy nor they have given any policy related details at the time of account opening to me. It is unfortunate that ICICI is playing with customers money without getting any consent from them. Kindly cancel this policy. I have not authorised for any policy & I request the concerned authority look into this and release the money back to my account.
                      Sep 25, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 21, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (444666) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        anki0893
                        Aug 20, 2021
                        Report
                        Copy

                        There have been 3 debit transactions from my account with ECSRTNCHGS 100821_sr7684201 transaction id .

                        11 aug - 315.52 rs
                        12- aug- 0.01 rs
                        19 aug - 274.45

                        I dont have any idea about from where and why this is happening.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (442590) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          J
                          Aug 20, 2021
                          Report
                          Copy

                          I also would like to bring it to your notice that, the amount of rs 999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. I have checked this when i was going through my account statement, the amount was debited on 11th dec.2019. Could you please assist me regarding this. Please find the attachment regarding the same.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (442266) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Satyaki Sana
                            Aug 20, 2021
                            Report
                            Copy

                            Today My Account got debited with 500 Rs as ECSRTNCHGS 050821_sr...GST .Please refund my amount and do needful.
                            Thanks & regrads
                            Satyaki Sana
                            ICICI Bank customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Satyaki Sana
                              Aug 20, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              I was supposed to pay my emi to HDB Financial loan on august 2nd, 2021 but the auto-debit never happened. After waiting for long, I transferred the emi amount manually on august 5th, 2021 to the respective HDB Financial loan account number. On august 5th 2021 I received a notification from icici stating that due to insufficient balance ecs could not be processed. I checked with my HDB Financial loan on this and they have received the required emi amount. But I can see that inr 590 has been debited with the transaction code as 'ecsrtnchgs02082_sr[protected]' on august 5th, 2021.

                              None of the customer care numbers are working and i am unable to report this issue.

                              My Account got debited with 590 Rs as ECSRTNCHG.Please refund my amount and do needful.
                              Thanks & regrads
                              Satyaki Sana
                              Sep 22, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 20, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (442271) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              3 other people found this review helpful
                              3 found this helpful
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Sunil yadav1991
                                Aug 20, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                This is Sunil yadav having a account in ICICI bank from last 5 years. I have complaint so many times that my account is debited with rs826. My status is showing that my problem is resolved but nobody called me and my money is still not credited. This is a serious issue. Plz take it seriously otherwise I will have to take a serious action. Plz resolve it as soon as possible.
                                Sep 28, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 21, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (444670) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  madhu suresh
                                  from Pune, Maharashtra
                                  Aug 19, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  I transferred Rs XXXXX through IMPS on 19-Aug-2021 from ICICI A/C to Karnataka Bank

                                  The amount did not get credited to the Beneficiary Account neither was refunded back to my account.

                                  But I got a message that said

                                  "Dear Customer, IMPS Txn Ref[protected] for XXXX is timed out at Beneficiary Bank on 19-Aug-2021. Txn status will be updated by Bene Bank in 3 working days.."
                                  Sep 28, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 20, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (442591) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    R
                                    Rajkumar Boddupalli
                                    Aug 19, 2021
                                    Report
                                    Copy

                                    Address: ICICI Bank credit card

                                    Hi ICICI Bank,

                                    Ref :000VDaGH9E4KT4CU:Level1Complaint / Credit Card

                                    I Rajkumar customer since 9+ years holding ac no 059*****1634, and using credit card no : 4375****1004 for long time till now there was no problem actually My credit card limit is 33k and i have always paid my Bills before due date till now no late payment. You can see my credit rating and u can confirm My history . Coming to the issue, I didn't use any over limit Amount because of overlimit charges it has been crossed the limit. On 6th Bank charged 590 rs overlimit fee but on 7th it is showing plus balance . I called CC to tell my problem they have said that I have reached My credit limit, we cant do anything as it is
                                    system generated and they said we can't take service request for this, I was shocked for security reasons I have set limit for online fraud, that facility is available in imobile app but I didnt purchase anything, kindly requesting u to waive off my limit fee charges bank has charged on me.its my humble request

                                    Thanks regards,
                                    Rajkumar
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 20, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (442603) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Aug 25, 2021
                                    Updated by Rajkumar Boddupalli
                                    Thank you eagerly waiting for response
                                    Sep 02, 2021
                                    Updated by Rajkumar Boddupalli
                                    I have updated My email id and mobile number but No response till now
                                    Oct 05, 2021
                                    Updated by Rajkumar Boddupalli
                                    Finally I closed my ICICI Bank credit card, as I didn't get any response from them
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      ammu amith
                                      Aug 19, 2021
                                      Report
                                      Copy

                                      I applied for a credit card with icici bank and it was rejected and i didnt receive any reason for that .my credit score is well above 800 and having a reputable profession and stable job.i need to know about the reason for rejection
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (439597) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        C
                                        Chinmayee Dixit
                                        Aug 19, 2021
                                        Report
                                        Copy

                                        Address: ICICI Bank

                                        I am Rabindranath Dixit. I have purchase a bond from icici Ashirwad Deep Discount Bond(option 1) in 1996, for 25 year. The purchase amount was 5120 and the maturity price is 200000lakh. When i claim for the redemption they said that they have not the authority to give my money.
                                        My bondholder no. 1261-945.
                                        Name: Rabindra Nath Dixit.
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (438991) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit