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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 241

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N
Neena1901
May 20, 2021
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I Neena Sharma, had taken up a Auto Loan (Loan No. LUDEL[protected]) from ICICI Bank, which we had got settled down in court for 90, 000/-. I have all the papers of the settlement. Its been a year ICICI has not been closing my Auto Loan account and an outstanding amount is still reflected on my name. I have visited many branches of the bank, have been struggling to get in touch with right person and getting threating calls from recovery agents. Please help
Aug 13, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
May 23, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    Dhivyab28
    May 20, 2021
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    590 rs has been detected from my account twice without my knowledge. Please refund it. It is totally 1180
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (173773) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team 
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      Brijpan
      May 20, 2021
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      Resolved

      Amount not credited to Beneficiary's bank account

      On Monday[protected], I transferred the amount of 20, 000 to my beneficiary and I got the following messege:

      " Dear Customer, IMPS Txn Ref.[protected] for Rs. 20, 000 is timed out at Beneficiary Bank on 17-May-21. Txn status will be updated by Beneficiary Bank in 3 working days - ICICI Bank "

      The amount debited from my account but not credited to the beneficiary account till date or not received any update.br...
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      navya Kottoor
      May 20, 2021
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      Resolved

      Address: nizamabad,mupkal

      I Applied for Expression Debit Card For my ICICI bank debit card. I dont want that Expression Debit card as they charge me around 500 rupees. And i dont know this before . ICICI bank even not given an Option to Cancel the Request for the Expression Debit Card. I'm Waiting for u guys to cancel my request for ICICI debit card. Looking forward to u guys to get in touch and Solve my problem. Try to Give good Customer Service.
      Aug 12, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      May 21, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team   
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        A
        Ankit Eddy
        May 20, 2021
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        ICICI Direct Portal Issue - Technical Error

        Address: ICICI Direct - ICICI Securities Limited - Veeka Desai Road, JP Rd, Tepgaon, Andheri West, Mumbai, Maharashtra 400058

        Dear ICICI Direct Users,

        Please do not use ICICI Direct portal for trading, I have had many incidents when my options (F&O) got automatically sold out without any sell order created. I lost a lot of amount due to technical failure of ICICI Direct portal. And strange thing is nobody replies on such Service Requests. It was confirmed by Customer Care Execute that there was a technical issue with portal on that day at same time-frame.br...
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        tamil.sdl
        May 20, 2021
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        Resolved

        Address: 25A,Perumal sami Koil Street, Mukkudal

        Am an icici bank customer. Today[protected] ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is tamil.[protected]@gmail.com
        contact no:+91-[protected]

        Thanks & regards,
        Tamilselvan S
        Aug 13, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        May 21, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          Waris.khan5598
          May 20, 2021
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          I waris khan from faridabad
          I have been observing there are unnoticed deduction of Rs 590.00 is going on in my ICICI account.It happened four times in a month each time Rs 590.00 deducted and it happen within 20 days detailing like

          On 03/05/2021
          1. NACH_AD_RTN_CHRG~Of Bnk BFLf~03APR21~f7296c3~579CD
          2.NACH_AD_RTN_CHRG~Of Bnk BFLf~05APR21~e7e7f9b~579CD

          Again on 20/05/2021
          3.NACH_AD_RTN_CHRG~Of Bnk BFLf~04MAY21~da8d19e~597CD
          4. NACH_AD_RTN_CHRG~Of Bnk BFLf~03MAY21~ddb926c~579CD

          Please stop all these at this difficult phase of life and refund my money back .
          +1 photos
          Aug 9, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          May 21, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            M
            MaheshAmbala
            May 20, 2021
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            Address: ICICI Bank, mehdipatnam, Hyderabad, Telangana

            19/05/2019 nach_ad_rtn_chrg~Of Bnk BF Lf~03MAY21~dfa
            19/05/2019 nach_ad_rtn_chrg~Of Bnk BF Lf~04MAY21~dfa
            19/05/2019 nach_ad_rtn_chrg~Of Bnk BF Lf~07MAY21~dfa

            My money from the account deducted three times and each time 590 rs was deducted. This looks like absolute rubbish and please credit back the amount to my account.

            Details: Ambala Mahesh Kumar
            Phone Number: [protected]
            Email ID: [protected]@gmail.com

            Please stop all these at this difficult phase of life and every penny is important for me
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (172805) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            MaheshAmbala's [Complaint's author] reply, May 27, 2021
            Sure sending the mail
            Unable to view the mail id, could you please help me the mail
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              M
              MaheshAmbala
              May 20, 2021
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              Address: ICICI Bank Mehdipatnam

              19/05/2019 nach_ad_rtn_chrg~Of Bnk BF Lf~03MAY21~dfa
              19/05/2019 nach_ad_rtn_chrg~Of Bnk BF Lf~04MAY21~dfa
              19/05/2019 nach_ad_rtn_chrg~Of Bnk BF Lf~07MAY21~dfa

              My money from the account deducted three times and each time 590 rs was deducted. This looks like absolute rubbish and please credit back the amount to my account.

              Details: Ambala Mahesh Kumar
              Phone Number: [protected]

              Please stop all these at this difficult phase of life and every penny is important for me
              ICICI Bank customer support has been notified about the posted complaint.
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                Prathik M P
                May 20, 2021
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                I have been observing there are unnoticed deduction of 590 is going on in my ICICI account which was not made by me.
                It happened for every month.
                Please refund it or else I'll close my bank account.
                Aug 7, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (172802) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  Aravind Matoori
                  from Chirala, Andhra Pradesh
                  May 19, 2021
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                  Resolved

                  Address: 10-2-169/, Vidyanagar karimnagar

                  Name: matoori aravind
                  Phone no:[protected]
                  Please cancel my expressions debit card
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (172838) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    K
                    Kalpesh Gole
                    May 19, 2021
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                    Address: Maratha mandir branch mumbai 400008

                    I would like to bring it to your notice that, the amount of rs129/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 19th may 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
                    +1 photos
                    Aug 13, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 21, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      Kamalakar Bayya
                      May 19, 2021
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                      Resolved

                      Hi my name kamalakar. I have applied ICICI bank home loan and guided by a tele caller to pay the processing fee. When paying the fee, there is an option if someone from ICICI bank is guiding you to pay the Fee "YES" "NO". The tele caller told me to select "NO" and proceed to pay the processing fee. 3540/-. All this happened on March 31.

                      I was told that an executive from ICICI bank will come to my home the next day. The same is communicated through Email. I waited for 8 days, but there was no response. I sent multiple emails asking the status of my application. There was no response.
                      I tried to call the number who guided me to pay the processing fee. But it is going to Vodaphone caller tune service (press1 to copy caller tune, press 2 to ... ).
                      Its a kind of cheating customers.
                      Fed up, with ICICI bank response, I applied with HDFC bank after 28 days. They processed my loan.

                      I asked ICICI bank to refund the processing fee. But I the response is that they cannot refund.

                      When ICICI bank cannot process my application, they should refund the processing fee.
                      I escalated my issue with Grievence Cell and headofservice. Still no response.

                      I have all the voice recordings of which they admit the lapse and problem.

                      I request you to help me get my processing fee back.
                      +11 photos
                      Aug 10, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 19, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      No one contacted me. I want my processing to be returned as soon as possible. You cannot cheat customers like me.

                      I request you to return the money.
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                        Usha07Sri
                        May 19, 2021
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                        Address: 6/4 aalay apartments, Vastrapur, Ahmedabad

                        AS a First time user of ICICI fastag (vehicle number GJ01HV 0046) I had paid Rs.1500/- in my account; along with 100/- offer, the total credit stood at 1600/-. Later Rs.100/- more was added to check the recharge mechansim. During the first hightway trip from Bangalore to Chennai and back, the RFID in some of the plazas failed to detect the sticker and the toll plaza insisted that we have to pay double the charges ( 190/- at Vaniambadi and Pallikonda and 50/- at Chenna Samudra toll plazas) . This is all along when my fast tag account showed the availability of funds. Further, in some plazas like Attibele and Krishnagiri, , I get an sms intimating detection of single charge from my account !! most of the times the sms is received only after a minimum of 24h and it could even by 48 h as in this case!!
                        I insist that the excess amount should be credited back to my account at the earliest
                        +4 photos
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (166352) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team 
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                          Biswadeep Ghosh Hazra
                          from Kolkata, West Bengal
                          May 19, 2021
                          Resolved
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                          Resolved

                          Hi,

                          I hope this email finds you well. I am writing this email to let you know that MAB charges have again been deducted from my account. DEMAT and MAB charges have been deducted from my account in the recent past, and after multiple complaints, emails, calls, and posting on the internet, it was refunded back to my account.

                          I am thankful to ICICI for valuing me as a customer and returning all the previous charges back to me. I have already marked all my previous complaints as resolved (pictures attached) and really appreciate what ICICI has done for me till now. Based on the numerous calls and emails that I had with the ICICI bank staff, I understood the following points and also want to convey my requests-

                          I have to maintain a minimum of INR. 10, 000 in my account, and from 04/05/2021, I have been maintaining that amount

                          I have agreed to close my DEMAT account as soon as the Corona situation is controlled because I have asthma and cannot really risk going out right now to close the account

                          The charges deducted before, which were again refunded, were of the months - February and March, and the recent deduction involved charge deduction from the month of April

                          I was told by all parties from ICICI that any charge that was deducted would be refunded, and considering the fact all of my charges were refunded, I request the bank to kindly refund the MAB charges for April, 21

                          I will surely maintain INR. 10, 000 from now on, but I request the bank to kindly refund the charge from the month of April, 21 so that no other charges are deducted (I am maintaining the required amount from May)--

                          Regards,
                          Biswadeep Ghosh Hazra
                          +5 photos
                          Aug 13, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 19, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team 
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                            S
                            Shabin Blesson
                            May 18, 2021
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                            Resolved

                            Nach_ad_rtn_chrg Deducted from ICICI Account

                            Hello,

                            I have 1 auto debit enabled from my account. The due date is on 5th of every month. On April '21 i have payed the due amount on 6th. After paying on 29th April, 30th April and on 18th May 2021 the following amount is deducted.
                            29th April - NACH_AD_RTN_CHRG~ADBLDESK~30APR21 - Rs 411.82
                            30th April - NACH_AD_RTN_CHRG~ADBLDESK~30APR21 - Rs 155.8
                            18th April - NACH_AD_RTN_CHRG~ADBLDESK~30APR21 - Rs 590br...
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                            Ayushrgipt
                            May 18, 2021
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                            Resolved

                            On 17.05.2021 about 1180 rupees has been deducted from my account in the name of nach_ad_rtn_chrg_ingenot
                            on the same date 590 rs, 2 times, without any notification. I was maintaining minimum balance for the time of emergency it's pandemic situation and when i was going to make a payment then the amount was not there. What the hell wrong with icici bank.
                            What is this transaction purpose
                            +1 photos
                            Aug 17, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 21, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              chsuba13
                              from Coimbatore, Tamil Nadu
                              May 18, 2021
                              Resolved
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                              Resolved

                              Deduction of amount every month from my salary account

                              I am Subbarao Ch of Having ICICI Bank Account Number :[protected] and I am writing this mail to intimate you regarding deduction of Amount 662.90/- Rs from the respective salary account. Even the last month the same thing happened. Please request you to correct this and return the amount and request you to not deduct the amount anymore in the coming months. Its a hard earned money. Hope you understand or else communicate the problem from...
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                              Sai Kiranadki
                              May 18, 2021
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                              Resolved

                              I have not done any transaction

                              Address: Hyderabad

                              I have not done any transaction but still my account got debited with ₹350 on May 18th 2021 without otp my account got debited that amount kindly provide me refund ..
                              VSI TRANSERV...
                              +1 photos
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                              Surya Komaravel
                              May 17, 2021
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                              Resolved

                              Iprugtp-nca deduction

                              Address: NO.121, APL GARDEN EXTENSION, VENKATAPURAM ROAD, ALAMELUMANGAPURAM

                              I was holding a salary account since 4 years from icici bank. There is a continues money deduction of RS. 100 from my account since 4 years in the name of Iprugtp-nca without any prior information by mail or sms.

                              Kindly requesting to refund the amount and please stop deducting the extra amount....
                              +1 photos
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