ICICI Bank Complaints & Reviews

Dear Sir/Mam,
I have made a payment of Rs. 700, Reference No[protected] but it neither reflects in the Eazypay portal nor the Receiver portal about the transaction. Kindly look into my issue and solve it as soon as possible.

Details of payment :
Payment to ICICI - Eazypay
Pay for Fees payment done by Phonepay UPI SBI account. (Rs. 700)
Transaction Id - T2105241940427771243953
Reference Number[protected]
Date : 24/05/2021
I have attached Reference number, Transcation Id and Eazypay portal screenshot for your reference.

Dear Management,

Please find the below details, attached recordings and tell me what you think about it and provide me the reason why I need to continue the account with you?

1) Application number : EP[protected]
Your executive took the call with me for 20 mins and took all the details and completed the Video KYC, but they mentioned the wrong amount instead of 350000 they mentioned 3500000. At Least they have not taken this seriously .
2) Application Number : EP[protected]
After many follow ups and service requests a person called me after one week(17th May) of my initial application and he told me that he needed to re-login the application and same will get processed within 24 hrs, without any hesitation I given all the details again as like my first application and completed the Video KYC and uploaded the documents under the link which I received . I thought everything was completed and awaiting the call from the relationship Manager .

3) Application Number : EP[protected]
Person called me from ICICI immediate next day (18th May) and I thought it is the call from relationship manager, but the strange thing is this person told me that somehow earlier application EP[protected] got deleted from the database and needed to re login the application and he told me that this time he will complete the process on priority and everything will be completed within 24 to 48 hrs and he requested all the details and as like 1 and 2 applications . Even though it's kind of peak frustration but gave him all the details again and uploaded the documents . This time Video KYC is not completed because the person who logged in my application mentioned the wrong PAN number in the application.

Really tell me what kind of process it is ? Why this much of negligence while taking the requests ? it's been more than 2 weeks now, tell me what to do? Is this the respect you are giving to the customers ?

I have no trust in your Bank, At least you should give the response upon shifting your existing personal loan auto debit to another bank and i have sent many requests for the same but no one is responding including you head officials, if this is the case i will be not responsible for any kind of discrepancies in future. I had to open the new account by this week and have to update the same in my company portal before the end of this month.

It's really ridiculous that you are not letting me know the process for shifting your loan auto debit to another bank, what kind of service is it ? make this note as evidence and you have no right to ask me in future about this matter . I want to ensure the hassle free payments for your loan but you are not at all responding to it.

As a banker you should respect the customer values and share the information, but for what reason you are not sharing the details ?

Your customer team negligence :

3+ Service service requests - no response
50+ communication references - no response
15+ calls for my personal details - no use
3 applications - don't know why but no use
3 times video kyc - no use
3 times documents upload - no use

Your irresponsible team Resolution deadliness:

5th to 8th
8th to 13th
13th to 18th
18th to 22nd
22nd to 25th

I know your customer team not qualified and not capable to provide the resolution, at least I'm asking the process to shift auto debits but no response. I want close the account with you but you are not letting me know the process .

NACH_AD_RTN_CHRG~ADBLDESK~26APR21~1
92da0d~BTS_B002

on 17/05/2021 my account debit with 590

NACH_AD_RTN_CHRG~ADBLDESK~06MAY21~d
62a36e~BTS_B002

on 20/05/2021 again my account debit with 590

I want refund immediately....

Dear Concern,
ﾠ ﾠ ﾠ ﾠ ﾠ ﾠ ﾠ ﾠ ﾠ ﾠ ﾠ ﾠ ﾠ ﾠkindly help me to refund the fee i paid online while applying for home loan. it has been more than three weeks i am not getting any update, also assigned RM mr gaurav don't pick call or call back, also don't respond on mailﾠ i received call once that i need to upload few more documents and 15 days before i upload the same. after that i didn't receive any update....

Hello Sir,

My Name is Bala Gangadhara Rao S, holding Credit Card with ICICI Bank. They are calculating charges (Interest Changes, GST) from the Customers both on the pending amount (Last month unpaid amount) and transaction amount done on the current month together.

For the Month of APR, 2021, i have unpaid transaction worth of Rs. 1764.47. For the Month of May, 2021, i have made Transactions of Rs. 53, 818.88.br...

I had tried to update my Netflix account by my icici credit card account on 11th may 2021, and Rs 499/- was Debited from my credit account but my Netflix account was not updated and I have not received any refund of Rs 499/- till now which I have done on 11th may 2021. Furthermore, I had done another recharge of Rs. 499/- on 17th May, 2021 and my Netflix account is running after the recharge which I had made on 17th May, 2021.
[protected] is my mobile number. I have attached the copy of the statement. Kindly do the needful regarding my refund.

Status of above mentioned tax saving bond -032001-tsb-one on my email address prem.[protected]@licindia.com please respond

I pay my mahavitran bill payment QR CoDE ..but bill not paid why pls help return my mony 4970

Deduction of 1180(590+590) has been done in the name of NACH_AD_RTN_CHRG~ADBLDESK~03MAY21~dcbb14c~BTS_B004 from my ICICI bank account on 20th of May.
I wasn't even notified about the deduction. Neither by text message nor via email. This came to my notice after checking the detailed statement.
Please help

I noticed today that on 21st May 2021, ICICI bank has deducted Rs. 118/- from my account and the description says "MNDT_CHRG~AD_ICICIPRULIFE~09APR2021". There was no prior notice about any such charges being implied to my account.

Moreover, this is my salary account, so as per the benefits given, I should not get any charges on my account.

I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon st. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. Even i was not log in through my amazon account in that month. I have checked this when i was going through my account statement, the debit started monthly from on Nov 20 to 26 April 21, if it will not close it will debit for May 21 also. Till now 1194 INDR debited from my account. Could you please assist me regarding this.

Am an icici bank customer. 13-05-21 ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

Hello,

There has been an auto deduction of 590 rupees from my account aas nach rtn charge

Kindly explain what is it and why this unnecessary deduction

Thanks,
Naina

Why the amount has been deducted as MAB charges ? on[protected] rs of 94.16 and again on[protected] of rs 679.96. I want you to return the money.

मेरे icici खाते से मेरी अनुमति के वैगर 1899 रू 16/04 /2021 को रिनुवल के नाम पर काट लिया गया है

My lone emi late due to insufficient balance (only 1 day ) and bank due RS 590 (2 time ) and RS 472(1 time ) my emi amount is RS1201 the due charge is RS 1672 how i can afford this please help me

Vinay bhosale
[protected]

For some reason, a deduction of 1180(590+590) has be done in the name of nach_ad_rtn_chrg from my ICICI bank account. I am not sure what exactly the bank has charged me for without providing any prior notice.
I have maintained sufficient balance in my account so that all the premiums and emi are paid on time without any hassle. Still this has occured without providing any reason over mail or through any other platform

Dear sir,
The ICICI person told me that my card has no joining fee but today I saw that icici bank sent one bill and it was showing a joining fee Rs 2500.
What is this? Please tell me what to do . This is not a good experience from ICICI bank.

Regards
Anindya Sundar Mahanti
[protected]

ICICI bank deducted MAB charges without intimating regarding the debit. This is salary account from 2017 and I don't know if they have removed it as a salary account without intimating me via anything such as SMS or email or phone call. This was a zero balance account and I didn't get any information if they are converting the salary account to normal saving account.

It deducted my MAB charges for the month of March on 20th May and then after it again deducted MAB charges for the month of April on 21st May. I lost Rs1000 in total from my account.

This kind of activity is really a mess for customers and it cannot be accepted from the ICICI bank.

I need my money to be refunded back and close this bank account asap...

ICICI deducts MAB charges without intimating regarding the debit. Eventhough this is salary account from 2018 and they have removed it as a salary account without intimating the customer and It was opened on zero balance I didn't get any information if they are converting the salary account to normal saving account.

My account was debited as MABchgs-Apr21+GST, MABchgs-Mar21+GST, MABchgs-Feb21+GST

I have lost a lot my money...

I need to close this bank account...