ICICI Bank Complaints & Reviews

Hi Team,
Please note that due to health reasons I was not able to pay the credit card bill on 2.8.2021, I was charged with late fees of 590. I always made sure to pay the bill on time. This time I was not able to do. I contacted customer care through email. But I received response not possible to reverse.
I had been holding the salary account with this icici bank for a long time. If possible response is not there I have to close credit card because it is pain when customer relationship is not given importance

I HAVE PURCHASE ICICI ASHIRWAD DEEP DISCOUNT BOND IN 15TH JULY 1996 BONDHOLDER NO. 1345- 094 CERTIFICATE NO. 343743

DATE OF REDEMPTION 15.07.2021

REDEMPTION AMOUNT RS. 2, 00, 000.00

BOND HOLDER - SAROJ SAINI
W/O - SHYAM BIR SINGH SAINI
MOB NO. [protected]
EMAIL- shyamvir.[protected]@divyayoga.com

You are requested to send redemption amount through demand draft at the earliest.

This morning some fraud transaction took place from my account and 999 rs debited. The transaction msg showed vsi/amazon stan. I Immediately after that I blocked my account. Now my debit card is blocked, so I can't do phone banking or internet banking.

I wanted to confirm when that 999 rs will be reversed to my account? I saw many other people complained the same with icici bank debit card, with exactly same msg.

Hi Team,

I am unable to do online transactions from my icici debit card. Every time i try to make a transaction I get the below error.

“For security reasons your Verified By Visa purchase has been prevented from being processed due to repeated entry of incorrect details. Your card/login has been blocked for online transactions at Verified By Visa merchants.
To Unblock your card, please contact ICICI Bank Customer Care.
To complete this purchase using another form of payment, click 'Continue' “
When I called the customer care and provided the debit card number an automated message said that the card is not blocked. Also, in the icici app it says the card is not blocked.
But still I am getting the above message.

I received icici bank gift card visa for the amount of rs.5000/- the card no is[protected] but the card is not activated and not working in any outlet i compliant to customer care several times but there is no resposible answer from icici bank side at present the gift card is expired so please reactivate my gift card immedietly

Amount of ₹84 was deducted from my account today morning towards VSI*Amazon Prime. I am not even an Amazon Prime customer nor I have up my Account details as such that money will be directly debited. There was no OTP sent for this. Kindly look into this and get back to me.

I have paid 100 RS to my SBI credit card from my ICICI current account[protected] amount was deducted but not credited to my SBI account transaction number is[protected].
Please help

New Calls from Service payment service number

I received the new amazon icici credit card on July 1st 2021. 24th day on receiving the card, ie; on July 23rd, I am charged with a late payment fee of Rs. 750.

I clear all my bills on the end of the month; and since this was a new card I never anticipated this from the card company.

With reference to captioned subject, I Ms. Ayushi Mayank Mehta had opened the Bank account which is account January 2021 in your Kandivali West Bank through online portal with the help of your Executive (Privilege Banker- as per details given by on Card). While opening the account, I was made aware that, to maintain 0 minimum balance, I need to avail FD facility amounting to INR 10000, Further no doing any KYC as the Account was opened on the Spot by her. However, trusting your executive and bank policy immediately I had availed the said credit facility.

After few months/days I had checked the said account and was taken a back to see the different debited amounts from the account without any intimation on registered contact number and email id

To knowledge myself about the debit transactions, I had visited to Kandivali West Branch SV road expecting genuine help. However, Branch Manager and His/her executive was informal and having no sense of customer communication ethics and bank Policy as well


I was been there in branch for more than 2 hrs, but no positive resolution was given. With highly disappointed I left the branch and called customer Service again hoping for the help

However, my hope towards the bank went in vain, after speaking to more than 15 executives over the calls. Every executive without my permission cancelled the call or put on hold or kept the call on without any resolution and Fake promise to forward the call to seniors.


I had repeatedly requested for refund and closed the account/FD but its seems your Bank executives are turn out to be deaf and has clear intentions to extort the customer’s money in the name of Bank charges towards AMB

Such kind of acts clearly shows that, your Bank indirectly accepting the mistake and misrepresentation of policies to the customers. Also failed towards the customer Service.

I request you to take Legal actions on the Executives. Also to refund the 3200 /- and clear my FD with immediate Effect with no further Deductions which is showing on lien

I hope For the Positivity and shall not be forced to upload the acts of ICICI BANK over the social Media along with the other instances

Today deposited amount in icici bank thru cash deposit machine, first 3100 got counted and the balance cash got returned and again added the rejected cash into machine and pressed continue button that time machine got stucked and immediately showed unable to process the transaction. Nothing credited in my account nor returned my cash. It got stucked totally.

I noticed unauthorised transaction on my debit card and reported the same to ICICI customer care on June 24th 2021. I was advised to block my account and was issued a service request number SR[protected] and requested to send three documents.

I emailed the three documents (Transaction dispute form, debit card scan and passport scan) on the same day. However, I am yet to receive any follow-up or update on the issue.

I am currently in Europe for masters degree studies and am not able to visit india due to covid related travel challenges. My account is blocked & will remain blocked until I reach India and am able to collect a new debit card. Until then, I am unable to deposit or withdraw funds but the bank is charging me for non-maintenance of MAB.

Requesting for the following actions to resolve my complaint:
1. Update on SR[protected]
2. Waive all MAB charges until this is resolved & my account is un-blocked.

I can be reached via my registered email address ([protected]@gmail.com). My registered mobile number is an Indian number & is inactive here.

I'm received TM-ICICIB:
Dear Customer, transaction of INR 1, 36, 350.00 on ICICI Bank Credit Card XX0009 is withheld due to security reasons. Please call our Customer Care... Please help me

I would like to bring it to your notice that, the amount of rs 999. 00/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 7th july, 2021. Could you please assist me regarding this. Please find the attachment regarding the same. Please resolve this as soon as possible.

An online payment was sent to HDFC Life from ICICI Bank on 5/8/2021 of an amount of INR 306750. It hasn't been received yet but my bank account has been credited. The date today is 7/8/2021.
My transaction remarks : BIL/ONL/[protected]/TPSL
SIPG/[protected]/SIPG
Please look into this.

My account is continuously getting charges of rs 590/- for ecs return without any details. I have cancelled all my ecs but still getting charged. I am really fade up of these charges

Dear Sir,

I don't have any Policy and I have not Renewal of any Policy,
But icici bank debited Amount of RS.1, 899/- to My Personal Saving Bank ICICI BANK Account, No.[protected] on 05.08.2021,

Vide details given in that- PPL/WPP-SR[protected],

Please kindly give to me My Amount to My Personal Account sir.

I am not a ICICI customer but they have mapped my phone no with some defaulter account. I am regularly updating them of messages recieved regarding that account on my phone number since last 2 years from 2019 but they are not removing my phone number from that account. They have agreed that this account is for someone else but they are still not removing my number from that defaulters account even after so many emails and talks on phone with branch manager as well. Since 2019 they are not able to figure out whose account that is, they say my number was added to the account 15 years back.

I am using this number from last 10 years which I got it from vodafone store and Icici bank is not changing new details of the previous customer in there system.

There continous mesaages regarding someone else's accout is harrasing me from long ago and they are not able to resolve this issue since past 2 years. Hopefullg complaining it here i may find some solution to this.

I am attaching snapshots of all my conversations with the bank executives in which mang times they say they have removed my number but i still get more msges for that account and have to email them again that its still not done. Please reach out to me at [protected] in case more details are required from my end to resolve this issue.

I am using ICICI bank account since 2018. Now in my account debiting 100rs for icici group term policy. I don't no without my permission how you can charging the money from my savings account. I never seen this type of bank. Please close my policy and do the needful.

Last two days back i enquired with my credit card details customer care, i have using HPCL Coral card [protected] that time your customer care person told rewards points 13, 746 there but you not convert current using HPCL Card So He told upgrade with New coral credit card and he will do redeem cash to this new card. I Am asking two questions because I'm not there for my current address and office address. I'm moving two years back to another address and another office at the same chennai location.customer care person promised don't worry sir once new card number generated immediately call customer care definitely delivery new card near by ICICI bank.Second promise he told me at the same time is that I will redeem your rewards point 500+GST deducted Processing fee and remaining 2600Rs something immediately credited to your credit card. I also agree because he told me 100% I will do it .
Today New card Number Generated [protected] i called customer care asking card delivery near by branch he told sorry sir it's not possible this service not available i'm totally disappointed, then am asking redeem rewards point now he told sorry sir its not doing this time.
I have respect for ICICI Bank because I'm a previous icici employee, why your people before card upgradation doing the promise after new card upgradation not answering properly.
I need delivery my card Near by ICICI Bank and redeem my rewards point immediately its Not possible your side other wish Please cancelled new credit card request and i will go and closed my SB account, ICICI Direct account, Mutual fund everything i have move account with other branch.
I don't like this cheating promise. I'm really disappointed.

Regards, GNANAPRAKASH PALANISAMY[protected]