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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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ICICI Bank reviews & complaints page 245

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B
Bharati Singh1287
Aug 7, 2021
Resolved
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Lien amount has been deducted from my account even though I am paying my emi. And a good amount of 31k . No one is responding from customer service as they say we don’t know. One of them informed me that it’s outstanding amount of credit card but I don’t have credit card outstanding amount.
Sep 9, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 09, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (411796) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    J
    jashan07
    from Bengaluru, Karnataka
    Aug 7, 2021
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    Resolved

    Hi,
    I would like to raise complaint about unknown transcations happening on my debit card for amazon stan. on 5th august, I had been charged 900rs and last month I was charged 815rs.
    I tried reaching out icici customer care but there is no response. also I raised complaint but no answer.
    Could you do the needful?

    I am worried about these unknow transactions and would like to get it reversd asap.

    Thanks,
    Sep 10, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 09, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (411777) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Saurabh2907
      Aug 6, 2021
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      On my saving account, in a single day.. 6 time deductions have been made of 590rs each in the name of nach_ad_rtn_chg . Do fix this as soon as possible. It has happened to me before, because of which i stopped maintaining my account.
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (407437) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Saurabh2907's [Complaint's author] reply, Aug 9, 2021
      Your email id?
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        M
        MK@.
        Aug 6, 2021
        Resolved
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        Address: Gandhidham

        Dear team,

        pls note recently i place ipo bid for (glenmark life sciences limited) from zerodha app and due to some reason i cancel my bid but still money is blocked and amount not refund or unblock in my account below details fyr

        pls check & update me asap, how much time it takes to refund me my money.

        I contact bank & zerodha trading broker, npci, sebi, registrar, icici bank all but they saying its pending from other end pls check with at your end & update what's actually status showing

        already share allotment done by company & listed on exchange but share not allot to me & neither my amount unblock

        unfreeze my amount on most urgent basis

        application number

        ffy[protected]

        symbol

        glenmark life sciences limited (gls)

        demat account number

        [protected] (cdsl)

        bid quantity/price

        20/cutoff price

        blocked amount

        14400

        upi id

        muskan.[protected]@ybl

        pan

        esrpk4489q

        bank account number

        [protected]
        Sep 9, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 09, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          S
          Sateesh Reddy G
          Aug 6, 2021
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          Address: Bangalore

          Hi Team,

          I have closed my demat account with ICICI direct in 2018. Today I realized that they continue to charge 826 rupees every year in Apr since 2018.

          Unfortunately I could not check this in the past.

          CLIENT CODE :[protected]

          Regards,
          Sateesh
          ICICI Bank customer support has been notified about the posted complaint.
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            V
            vatanbansal
            Aug 6, 2021
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            Dear Sir,

            A withdrawal of INR 1399 has happened from my account in the name of WPP-SR[protected]_Renewal. I have not subscribed to any new policy nor they have given any policy related details at the time of account opening to me. It is unfortunate that ICICI is playing with customers money without getting any consent from them. Kindly cancel this policy. I have not authorized for any policy & I request the concerned authority look into this and release the money back to my account.

            Regards,
            Vatan Bansal
            M:[protected]
            Savings Account #[protected]
            ICICI BANK
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 06, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Aug 09, 2021
            Updated by vatanbansal
            Hello Sir,

            I have received a response from the ICICI bank which i have attached in the image below. They said that the amount has been deducted because of card protection plan but i never opted for any kind of plan. I already have purchased card protection plan from oneassist. I replied the same to their message but still they are not listening and not returning my money back. Please ask them not to play with the trust of their customers and should not impose their products without customer consent.
            Its not a fair practice to deduct money from someone's account without intimating him for what purpose they are going to charge their account.
            I hope you will follow up with them and ask them to refund my money.
            Thanks
            Vatan bansal

            Dear Customer,

            We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

            Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

            Regards
            CPP Team
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              V
              viren dodia
              Aug 5, 2021
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              Resolved

              Address: Mumbai

              292 RS got deducted from my account without me doing any transaction.
              Sep 19, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 07, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (404498) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                K
                ksuraj1002
                Aug 5, 2021
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                Today Once again unwanted thing happened to me, the amount of Rs. 439.79/- has been deducted on 05-Aug-2021 from my ICICI bank account for which the transaction message says VSI*AMAZON ST. And the major concern is that this transaction happened without any OTP Number. Neither had I done any transaction nor this is auto-renewal for any prime membership.

                This unwanted thing has already happened to me once in which I have been debited 87.59 Rs and ignored by me. But this time this is too much.

                Could you please assist me regarding this.
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (404409) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                ksuraj1002's [Complaint's author] reply, Aug 9, 2021
                when I try to mail on given mail address .. it shows invalid mail id.. In fact I could not get that [protected] . Help me out this
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                  N
                  narendra@ggx
                  Aug 5, 2021
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                  Resolved

                  Address: Bangalore

                  Rs 499/- Refund initiated by Amazon but not received to my bank account
                  Refund reference no: #[protected]
                  Please help me to get refund
                  Sep 14, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 06, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (404403) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    N
                    narendra@ggx
                    Aug 5, 2021
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                    Address: Bangalore

                    Refund initiated by amazon but received my account
                    Refund Reference no : #[protected]
                    ICICI Bank customer support has been notified about the posted complaint.
                    Aug 05, 2021
                    Updated by narendra@ggx
                    Refund initiated by amazon but received my account
                    Refund Reference no : #[protected]

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                      D
                      DASI vamsi
                      Aug 5, 2021
                      Resolved
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                      Resolved

                      Address: Gudivada, krishna district, andhra pradesh

                      Hi icici bank my salary account blocked or frozen iam go to nearest branch but no use I tried online payments help me
                      Sep 9, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 06, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        K
                        kumudbhargava
                        Aug 5, 2021
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                        Address: iccl BSE mumbai

                        I hold account with Equitas Bank as well as ICICI. I remittted Rs 6 lacs on 27.07.21 to iccl BSE th icici bank which was returned on 30.07.21. Rs 5 lacs remitted on 30.07.21 similarly was returned back on 02.08.21. copy enclosed I wish to know the reasons for return? icici account no is[protected]
                        Sep 15, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Aug 05, 2021
                        Updated by kumudbhargava
                        pl give final resolution. I am 76 years old
                        Verified Support
                        Aug 05, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          O
                          Onkar Bagade
                          Aug 5, 2021
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                          Address: Karnik nagar solapur

                          Am ONKAR BAGADE. Amount of Rs 826 has been deducted from my ICICI saving bank account as (DMC/[protected] DP CHGS TILL JUN-21) on 27-jul-2021 without any intimidation.

                          I am trying to call their customer care executive since morning but none of their customer care number is working. It's very very frustrating.
                          Also i did not get any deduction message alert in my mobile which is registered with ICICI bank. This is completely unacceptable and please refund my amount.
                          ICICI Bank customer support has been notified about the posted complaint.
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                            O
                            Onkar Bagade
                            Aug 5, 2021
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                            Resolved

                            Address: B-546 karnik nagar , solapur

                            ICICI/DMC DP CHGS TILL jun-21
                            Hi,

                            I did not open any demat account in icici bank. But, they deducted rs.826(till 27 jun-2021) from my account on Nov 25. I want my money back and would request to do same asap.

                            This should not happen without consent.

                            Regards,
                            Onkar bagade
                            Sep 7, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Aug 05, 2021
                            Updated by Onkar Bagade
                            ICICI/DMC DP CHGS TILL Jun-21
                            Hi,

                            I did not open any demat account in icici bank. But, they deducted rs.826(till 27 jun-2021) from my account on 27Jun 21. I want my money back and would request to do same asap.

                            This should not happen without consent.

                            Regards,
                            Onkar bagade
                            Verified Support
                            Aug 05, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              shashank933
                              Aug 5, 2021
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                              Resolved

                              Sir, i have made a transaction of x amount and i wanted to convert to emi but the transaction is not visible in statement and the amount seen to be deducted as my credit limit decreased for the same amount and also confirmed by icici bank customer care service.
                              Sep 5, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 05, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (402316) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                pv naidu
                                Aug 5, 2021
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                                Address: Andhrapradesh

                                I had to pay first Emi from my account and I had sufficient balance too...but i got some error message like this you have insufficient funds on your account...and the next day debited some 590 rupees from account due some ecsrtnchng..what is this..?
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (400987) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Vidhi Kant
                                  Aug 4, 2021
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                                  Address: Gaya Bihar

                                  Mu name is vidhi kant and i have never apply for any Deemat account through icici bank. But how deemat account is activated with my saving account and regularly deducting my account balance from saving account.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (401024) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    AjayMeena21
                                    Aug 4, 2021
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                                    Resolved

                                    Address: Baran Branch

                                    Hi,

                                    I am icici account holder, July and August 21 month my account got deducted as "CashTxnChgs-Branch-Aug20+GST" charges for 5 times,

                                    19 July 21 - rs 190
                                    26 July 21 - rs 09.99 +0.01
                                    29 July 21 - rs 1.99
                                    30 July 21 - rs 0.01
                                    3 August 21- rs 901.01

                                    Total - rs 1103.01

                                    I didn't receive any message or alert from you when I checked my account statement. I came to know about this. I am disappointed with this kind of behavior about not informing the customer. I am still confused about this deduction.
                                    Sep 25, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 06, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (404395) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      AjayMeena21
                                      Aug 4, 2021
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                                      Address: Baran

                                      Hi,

                                      I am icici account holder, Spetember'20 month my account got deducted as "CashTxnChgs-Branch-Aug20+GST" charges for 4 times,

                                      19 July 21 - rs 190
                                      26 July 21 - rs 09.99 +0.01
                                      29 July 21 - rs 1.99
                                      30 July 21 - rs 0.01
                                      3 August 21- rs 901.01

                                      Total - rs 1103.01

                                      I didn't receive any message or alert from you when I checked my account statement. I came to know about this. I am disappointed with this kind of behavior about not informing the customer. I am still confused about this deduction.
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        Mou.Mukherjee
                                        Aug 4, 2021
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                                        Address: Vadodara

                                        Don't know where to begin! ICICI Direct live chat support doesn't work, their phone call number doesn't work, chatbot doesn't understand what I want and I feel stuck. No one replies to my emails, self-service service request doesn't give the required options.

                                        I ordered 390 shares of Zomato but none was allotted. And I have still not received my Zomato IPO refund.

                                        Worse is there is no one I can contact! I tried all possible ways but still couldn't get hold of their customer support. no one replied to my email.

                                        Transaction Id: 16343275
                                        Application No. 44517842

                                        To all present and future investors: If you want to smooth transaction and quick help, don't ever deal with ICICI. I am going to close my Demat with them soon and transfer my assets.

                                        Trust me when I say this : Stay away from ICICI Bank and Direct. You'll regret doing business with them.
                                        ICICI Bank customer support has been notified about the posted complaint.
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