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Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 248

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S
Saurabh221996
May 1, 2021
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The amount of 826 rupees has been deducted from my account on 27th April 2021 without providing any information. I have attached the screenshot for further information.
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    S
    Saurabh221996
    May 1, 2021
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    Why you guys deducted 826 rupees from my account with out providing any information and prior notice.
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      A
      Abhi3093
      May 1, 2021
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      There have been deduction of rs 600 within 2 days from my icici bank savings account without my knowledge and consent. They don't even notify you after the transaction. Please justify the reason, otherwise this is complete fraud with your customer
      Aug 13, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      May 02, 2021
      ICICI Bank Customer Care's response       Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (109386) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        K
        Kmaan
        Apr 30, 2021
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        Resolved

        Address: Railway road, Nangal dist Ropar ,Punjab 140124

        Hi Team,

        Amount of 2359/- rs deduct from my ICICI bank account under remarks NACH_AD_RTN_ CHAG. One deduction of amount 4442/- with remarks LPRUP[protected]_DM_KULDEEP_SI .Why this deduct without any intimation? This is totally worst I'm in hospital and your bank deduct this amount continuously. I want strong revert with reversal amount from you. Please provide reason Immediately

        Also your customer care not do clarity on it. Where I going for this solution pls confirm.

        Regards,
        Kuldeep Singh
        Email- [protected]@gmail.com
        Mob: [protected]
        +2 photos
        May 3, 2021
        Complaint marked as Resolved 
        Still solution pending by agent, also customer care asking to go nearest branch but branch executive asking we can't do your help it will be resolve only by customer care. My next EMI date is 5th may and 2nd's EMI date is 10th may, no balance in my account because bank taking no responsibility for Deduction so please tell me can I use same account in future or not if no solution by ICICI bank..?
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        May 02, 2021
        ICICI Bank Customer Care's response         Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        May 03, 2021
        Updated by Kmaan         Incomplete Information still solution pending by agent, please solve this immediately
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          A
          Alpeshproducer
          Apr 30, 2021
          Resolved
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          Resolved

          Icicidirect is cuting DP CHARGES, FROM MY BANK WITH OUT ANY INTIMATIONS, how can they cut?

          Thanks
          Aug 7, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
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          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (104270) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team 
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            S
            Shweta0608
            from Agra, Uttar Pradesh
            Apr 30, 2021
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            Hi team,

            My old ICICI food card was replace last month and no amount was credited to my new food card for the month of March. This is my food card number [protected]
            Could you please check why it's not being credited?

            Thanks,
            Shweta chaurasia
            Aug 7, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
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            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (104289) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team 
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              S
              Sandee280
              Apr 30, 2021
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              Resolved

              Address: H.NO:-8-20,FT.NO:-102, GAYATRI VIHAR,DILSUKHNAGAR

              ₹590/- was deducted from my account without any form of authorization, neither SMS nor call nor opt
              +2 photos
              Aug 7, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
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              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (103579) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                Anushree Menon
                Apr 30, 2021
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                Resolved

                Even after submitting Mortgage NOC letter from CIDCO, ICICI BANK is not releasing my security deposit of 50, 000rs.

                I've also written emails to the authorities but no response.
                Aug 7, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (103583) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  N
                  NishaSharma5
                  Apr 30, 2021
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                  Resolved

                  Address: Lucknow

                  Hello,

                  My Name is Nisha Sharma. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-19) on 27-apr-2021. I have neither subscribed nor used my demat account till now.

                  Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                  Mentioned the transaction remark - dmc/[protected] dp CHGS till MAR-21

                  We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

                  Kindly refund my money at earliest.

                  Regards,
                  Nisha Sharma
                  +1 photos
                  Aug 27, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 30, 2021
                  ICICI Bank Customer Care's response                   Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (103591) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    SyedDanish Ali
                    Apr 30, 2021
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                    826 INR has been charged DP ACC [protected], while the plan was having AMC free. Please reverse the amount 826 INR charged. There is no response for the Regional Manager and reply on the helpdesk. It was advised by the representative that there would be no Dp Chagres for the demat account at ICICI direct while you have to pay the brokerage fees.
                    +1 photos
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (109352) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      M
                      Mathangi Jaganmohan
                      Apr 30, 2021
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                      There is deduction in my account by the name VSI/WWW MONEYCO which is not authorized by me. I am not sure who gave the authority. I checked in the online there are many such complaints especially in case of ICICI bank. Please look into and correct it.
                      +1 photos
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Apr 30, 2021
                      Updated by Mathangi Jaganmohan                       The amount is Rs. 999
                      View replies
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (103503) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        R
                        Ramkrishna Bhandare
                        Apr 29, 2021
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                        Hi ICICI

                        I got 2 failed transactions stating that the transaction timed out at the beneficiary bank. My Account is debited with the amount.

                        Please note the details below:

                        IMPS Transaction Ref[protected]
                        IMPS Transaction Ref[protected]

                        Amount 1278 is deducted 2 times from my account.

                        Please credit it back.

                        +91 [protected] ramkrishna.[protected]@gmail.com

                        Thanks,
                        Ramkrishna Bhandare
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (103505) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          M
                          Mohit MSNE
                          Apr 29, 2021
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                          Address: Sainikpuri, Hyderabad, Telangana, 500094

                          ₹590/- was deducted from my account without any form of authorization, neither SMS nor call nor opt. Please help is resolving my issue
                          ICICI Bank customer support has been notified about the posted complaint.
                          View replies
                          It was ECSRTNCHGS mentioned in the translation summary.
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                            K
                            Keerthi Dharmala
                            Apr 29, 2021
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                            Resolved

                            I have been ICICI account holder for last 4 years and now an NRE/NRO account holder. How come they have charged the amount INR 352.82 on 28.04.2021. Who gives the rights to charge the amount without any intimation or proper procedure. And what are these charges for.. I haven't used any such services. And if they are charging just to give you a internet banking option, Debit card and check book, that unreasonable. How do you expect the account holder to withdraw in this digital ERA. Will they come to bank for withdrawal? Shouldn't this be inclusive of service provided by ICICI. Very disappointed to choose it as my NRI account bank.
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (101226) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              H
                              haribhau3
                              Apr 29, 2021
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                              Dear sir/madam please close/delete my demat account permanently mobile number [protected] email ID [protected]@gmail.com
                              Icici direct acc number [protected]
                              Name shubham Kale pune maharashtra
                              Please close my demat account. Please help me
                              May 12, 2021
                              Complaint marked as Resolved 
                              Ok
                              ICICI Bank customer support has been notified about the posted complaint.
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                                S
                                Sheikh Hapheej
                                Apr 29, 2021
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                                Address: Chhindwara, Madhya Pradesh

                                Deducted money "ECSRTNCHGS200321_SR[protected]GST" on date 23-March-2021 and "ECSRTNCHGS200321_SR[protected]" on date 22-March-2021
                                Can I why this money has been deducted please
                                +1 photos
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  R
                                  Ravvi Dave
                                  Apr 29, 2021
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                                  Resolved

                                  Would like to bring it to your notice that, the amount of rs999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the l. I have checked this when i was going through my account statement, the amount was debited on 28th apeil 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
                                  +2 photos
                                  Aug 13, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 30, 2021
                                  ICICI Bank Customer Care's response                                   Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team 
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                                    priyanshu.vid
                                    Apr 29, 2021
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                                    Resolved

                                    I am Priyanshu Rawat. 826.00 Rupees has been deducted from my account as DMC/IN[protected] DP CHGS TILL MAR-21 charges on 27/04/2021. I have never used my Demat account till now. There was no prior notice or notification. I need justification and my money back immediately.
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (100275) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      M
                                      Mugdha Kulkarni
                                      Apr 29, 2021
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                                      On 27th April 2021, rs. 826 got deducted from my icici savings account. Under DMC/IN[protected] DP CHGS TILL MAR-21 charges. I do not use this specific account for any Dmat transactions. I want to file a complaint against this. And I want my money back in account as soon as possible.
                                      +1 photos
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        M
                                        musarrat sohail
                                        Apr 29, 2021
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                                        My account has been debited with Rs 708 for "Cash Txn chgs-branch-Mar21+GST" without any prior intimation or alert.

                                        I have never been communicated via Email or SMS for any such charges is going to debited from my account.

                                        If they can send promotional emails and SMS to their customers then why can't they send an alert about the charges they going to debit.

                                        This is not acceptable in any case. Kindly process the refund for the debit transaction as soon as possible.
                                        Aug 13, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 30, 2021
                                        ICICI Bank Customer Care's response                                         Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team 
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