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3.2
Updated: Sep 24, 2026
Complaints 23795
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14309
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ICICI Bank reviews & complaints page 254

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B
Babblu1
from Bathinda, Punjab
Jul 15, 2021
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I have registered complaint with bank UID (317225)
bank refuses to refund rs 885 charged for credit card.
i checked total outstanding amount due on icici i mobile pay app.
banks app showed total outstanding amount due is 0.
now bank is putting all blame on me.
bank is not coming to the point, that banks app has shown total outstanding amount till date is 0.
its my hard earning, hope consumer forum helps me, in getting the refund
ICICI Bank customer support has been notified about the posted complaint.
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    C
    Chinu Chiring
    Jul 15, 2021
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    Sir/ Madam

    With reference to the subject above I would like to know about ICICI ashirwad deep discount bond maturity which was on 15/072021. How & where I could redeem my policy. Kindly help me.
    My mail ID is - [protected]@rediffmail.com

    Your's faithfully
    Chinu Chiring
    ICICI Bank customer support has been notified about the posted complaint.
    View replies
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (334521) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      A
      abdulla kuttykp
      Jul 15, 2021
      Resolved
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      Resolved

      I am an ICICI bank customer. When I am checking on my statement they are deducting money with the name of ECSRTNCHG. I am not sure what it is and why it deducting from my account. I didn't get any messages or mail from ICICI bank regarding this deduction. They deduct the amount six times from the date 7th July 2021 to 14th July 2021 and the amount almost deducted is 1700+. I need the refund or proper reason for it.

      Attaching Image for the evidence.
      My phone number: +91-[protected]
      Aug 22, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 17, 2021
      ICICI Bank Customer Care's response       Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        S
        swapnilchavan
        Jul 15, 2021
        Resolved
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        Resolved

        Address: visited branch- Mahape branch navi mumbai - head offic-ICICI Bank Towers, Bandra-Kurla Complex Mumbai Mumbai City District Maharashtra India - 400051

        Initial i had home loan in DHFL Finance. then DHFL Finance transfer our loan account to ICICI bank. Now ICICI bank taking EMI from me but interest rate charging as per DHFL finance. current ICICI bank home loan interest rate is 6.80% but ICICI bank charging interest rate from us is 8.32% so 1.52% extra interest rate charging by ICICI bank.
        when we visit to ICICI bank regarding over charging interest rate they said we don't have any idea about interest rate and saying something about portfolio management and customer retaining issue.
        so they told us 2 options either wait until DHFL give total authority to ICICI or transfer your loan to other bank. ICICI bank don't want to take any responsibility of customer.
        contact no- [protected]
        Aug 15, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 15, 2021
        ICICI Bank Customer Care's response         Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          D
          Dinsha Sasi
          Jul 15, 2021
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          Address: [email protected]

          While withdrawing money from ATM it shows "Icici bank credit card is withheld due to security reasons" and why is it so?
          Let me know this as early as possible?
          ICICI Bank customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (333848) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            A
            AnishaJS
            Jul 15, 2021
            Resolved
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            Resolved

            Yesterday 14 July, 2021, at 4.13pm, an unauthorised transaction took place from my debit card. The amount deducted is Rs.1199 by VIN/GOOGLE. I have not made any transactions during the given time especially using my debit card. My Coral debit card compromised.
            Kindly look into the matter and return my money as soon as possible.
            I'm also trying to call customer care but it shows "busy".
            Aug 15, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 15, 2021
            ICICI Bank Customer Care's response             Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (334519) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              G
              Ganesh Jogi
              Jul 15, 2021
              Resolved
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              Resolved

              Address: Thane

              On 14 may 2021, AN AMOUNT OF RS : 999/- was deducted from my ICICI account with the name of VSI*WWW MONEY. I didn't authorize this transaction by any means (OTP or monthly subscription).

              OTP for the transaction was also not asked for approval, how was the transaction approved?
              Aug 15, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 15, 2021
              ICICI Bank Customer Care's response               Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (334511) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                G
                girishgoyal
                from Vidisha, Madhya Pradesh
                Jul 14, 2021
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                Unauthorised 1899 amount debited from my account
                While registing complaint no one ready to register
                Very fraduarnt
                My account no[protected]
                ICICI Bank customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (331259) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  Y
                  Yatendra Joshi
                  Jul 14, 2021
                  Resolved
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                  Resolved

                  Address: Bhopal

                  Hello Team,
                  I just want to bring this to you attention that a sum of 129rs has been deducted day before yesterday without my permission and it says Paytm deducted it.
                  Please help me understand this.
                  Attached is the screenshot for your reference.
                  Aug 30, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 16, 2021
                  ICICI Bank Customer Care's response                   Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    Y
                    yogesh deshwal
                    from Delhi, Delhi
                    Jul 14, 2021
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                    Address: Delhi

                    Kindly refund my home loan charges amount rs 1100, my account number is[protected]
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 14, 2021
                    ICICI Bank Customer Care's response                     Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Aug 09, 2021
                    Updated by yogesh deshwal                     No solution till date
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                      P
                      Preeti manish
                      Jul 14, 2021
                      Resolved
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                      Resolved

                      Address: Sector 25 panchkula

                      Hi preeti here. I have an account in icici bank sector 25 panchkula. My account no is :[protected] . Rupees 413.00 has been deducted from my account as (Dmc/in[protected] ) on 27-apr-2021. I have neither subscribed nor used my demat account till now.

                      Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                      We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

                      Kindly refund my money at earliest
                      Aug 14, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 14, 2021
                      ICICI Bank Customer Care's response                       Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        C
                        Cholavendhan Selvaraj
                        Jul 14, 2021
                        Resolved
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                        Resolved

                        Money debited without my authentication.

                        Dear Customer, transaction of INR 999.00 done on ICICI Bank Account XX010 on 14-Jul-21. Info: VSI*AMAZON ST. The Available Balance is INR 5, 771.53. Call on 18002662 for dispute or SMS BLOCK 010 to [protected] .
                        Aug 14, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 14, 2021
                        ICICI Bank Customer Care's response                         Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (331659) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          R
                          romi24
                          Jul 14, 2021
                          Resolved
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                          Resolved

                          Address: Supertech shopprix C 134B,Sector 61,NOIDA

                          I am the a/c holder of icici bank
                          Now they have charged MABcharges+GST Rs708 and Rs 177 for Dcardfee under this category dcardfee1506AP.
                          I am not aware what type of charges are these.
                          They never informed me regarding these charges either by email or by letter.
                          Who has given the right to ICICI bank to deduct the money without any prior notice.
                          Because we kept the money in bank that give them the right to bank that they can do anything whatever they want.

                          There should be some formal process for doing all these things. I want my money to be credited in my a/c.
                          Aug 14, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 14, 2021
                          ICICI Bank Customer Care's response                           Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (331687) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            J
                            jameel2929
                            Jul 14, 2021
                            Resolved
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                            Resolved

                            Address: Mallick Para, Narsingh bandh, upper road, Burnpur, Opposite Masjid Road

                            Hi
                            Just saw that the amount of rs 40.93 has be debited on account of EBA*NSE N 202 through ICICI Direct. What is this and why any amount is being deducted without intimation to customer ??? Are you guys making the customer fool thru ICICI Direct ?? Who gaves ur right to debit any penny from anyone's account ?
                            I need the refund of the same. Pls return the amount to the source account.
                            Aug 14, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Jul 14, 2021
                            Updated by jameel2929                             Correct Ac No .[protected]

                            Verified Support
                            Jul 14, 2021
                            ICICI Bank Customer Care's response                             Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              R
                              Roshani Darade
                              Jul 14, 2021
                              Resolved
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                              Resolved

                              AN AMOUNT OF RS : 999/- was deducted from my ICICI account with the name of VSI*WWW MONEY for 3 time in the midnight. I didn't authorize this transaction by any means (OTP or monthly subscription).

                              OTP for the transaction was also not asked for approval, how was the transaction approved?
                              Aug 26, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 16, 2021
                              ICICI Bank Customer Care's response                               Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (331729) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              View replies
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (331729) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                M
                                Mayuri_6547
                                Jul 14, 2021
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                                I received an invoice of Rs 500 where particulars are mentioned as NACH_AD_RTN_CHRG_TPSLSIP... and ICICI never responds to any queries. I have the right to know why is this amount deducted
                                ICICI Bank customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (327556) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  Archana340
                                  Jul 13, 2021
                                  Resolved
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                                  Resolved

                                  I lost 94000 during an online transaction via rechargecube.in . It was an unauthorized transaction. I have immediately called the customer care to block the amount within 30mins of this incident and create a dispute. The bank says they are not responsible for this and the transaction is completed and transferred to the beneficiary . They are unable to trace the beneficiary account and not helping in recovering the amount. Asking me to wait till the cyber crime dept finds a resolution to this.
                                  Aug 30, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 16, 2021
                                  ICICI Bank Customer Care's response                                   Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (336846) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    K
                                    Karu34533
                                    Jul 13, 2021
                                    Resolved
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                                    Resolved

                                    There is an unauthorised deduction of Rs 1, 899.00 from my account with below details

                                    PPL/WPP_SR[protected]_Renewal of Policy on 03/07/2021 .

                                    There is no clear information of this transaction

                                    I did not buy any insurance and not authorized
                                    Aug 16, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 15, 2021
                                    ICICI Bank Customer Care's response                                     Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (333857) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      A
                                      Amitvadsariya
                                      Jul 13, 2021
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                                      Shop name LIBAAS THE EVE WEAR
                                      TID 88277378
                                      BRANCH AMEERPET HYD
                                      i m close my swipeing maschine but 1100 charge is debited plz refund my money and close my swipeing machine
                                      [protected] mobile no
                                      I m not use your swiping maschine and i m returned your swiping masching already and 3 time doing email your care number but no response
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Jul 13, 2021
                                      Updated by Amitvadsariya                                       Already visited icici merchant services office ameerpet and already complaint via email
                                      One year already completed but not solve my problems
                                      Jul 17, 2021
                                      Updated by Amitvadsariya                                       Plxz call me no one reply
                                      Aug 12, 2021
                                      Updated by Amitvadsariya                                       Why not replying already send email
                                      View replies
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (325604) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Reply
                                      [protected]@icicibank.com
                                      This id right
                                      Reply
                                      This email id is not valid
                                      Reply
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                                        T
                                        Thiru R
                                        Jul 13, 2021
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                                        There is an unauthorised deduction of Rs 1, 899.00 from my account with below details

                                        PPL/WPP_SR[protected]_Renewal of Policy on 03/07/2021 .

                                        There is no clear information of this transaction

                                        I did not buy any insurance and not authorized this transaction.
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (325407) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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