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Updated: Feb 2, 2026
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ICICI Bank reviews & complaints page 254

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F
fakrukhan86
Apr 11, 2021
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Address: BKC, Mumbai

ECSRTNCHGS was charged twice from my account. one on 12-March-2021 and the other on 17-March-2021. I have already made my EMI payment to axis bank through netbanking on 12-March-2021. still axis fired an ECS on 17-Mar-2021 because of which I guess I am charged wrongly twice. Please co-ordinate with Axis bank and revoke back my charges.
ICICI Bank customer support has been notified about the posted complaint.
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Hi don't pay your loan emi online as you have aggreed to axis bank that they would directly debit your emi from icici ac.
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Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    Leo Lowranse
    Apr 11, 2021
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    Vinod Prajapati from ICICI Housing Loan department has taken around 4, 000 Rs as processing fees and 15000 Rs as insurance amount for doing my Balance Transfer from PNB Housing Finance Ltd. to ICICI Housing Loan.
    Vinod had confirmed that the loan is sanctioned and will be disbursed soon and took the above money from me in the month of November 2021.
    Later he changed his words and said the Loan cannot be sanctioned but the paid amount will be reimbursed in 10 to 15 working days.
    Since then i've been been following up with the entirre team (inclusing his superiors over whatsapp, calls and emails) and no one is responding.

    This is a clear case of fraud and need your help in getting my hard earned money back
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 11, 2021
    ICICI Bank Customer Care's response     Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (049696) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team   
    Apr 13, 2021
    Updated by Leo Lowranse     [protected]@icicibank.com -> is this even a real email id?

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      S
      Suraj Kasar
      Apr 11, 2021
      Resolved
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      Resolved

      Icici bank nach_ad_rtn_chrg~adbldesk, its deducting from my account

      16/03/2021 NACH_AD_RTN_CHRG~ADBLDESK
      ~05MAR21~9737e9d~BSEOTMAC 590.00
      16/03/2021 NACH_AD_RTN_CHRG~ADBLDESK
      ~10MAR21~e3fa62f~BSEOTMAC 590.00

      Why my account was deducted under this following statements. Why i am getting all charges from my account?

      I need to know about the charges please help. And why you will charges like these under the name of "NACH_AD_RTN_CHRG~ADBLDESK".
      br...
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      VICKY BHANUSHALI
      Apr 11, 2021
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      Hi,

      Amazon pay credit card number- [protected].

      I have been charged Intrest amount of approx Rs:3000/-. In Feb statement.

      It was just 2 days delay & it was for the first time as i was not in India so i wasn't able to receive any otp or messages on my number.

      I have registered complaint with customer care as well saying that they will be calling to discuss the same. But i never received any call.

      Request you to pls look into it and reverse the late payment charges otherwise i don't have any option other than discontinuing this credit card.

      Regards,
      Vicky Bhanushali
      [protected] / [protected]
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 11, 2021
      ICICI Bank Customer Care's response       Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Jun 20, 2021
      Updated by VICKY BHANUSHALI       Haven't received any updates on this yet.
      According to RBI rule you can't charge late fee if payment is done within 3 days from Due date.

      Haven't received any update on this yet it's been more than 2 months.

      Regards,
      Vicky Bhanushali
      [protected] / [protected]
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        K
        kherakanika2
        Apr 11, 2021
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        Address: Nit Faridabad

        My upi ID is frozen from 2 years. I don't know how to get it back. And I don't even know why they have done that
        ICICI Bank customer support has been notified about the posted complaint.
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        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (049767) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          K
          karunajha
          Apr 11, 2021
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          Address: 157 New Baradwari JHANIWAS Sakchi Jamshedpur Jharkhand-831001

          I purchased onebonds of issue price Rs 5000/- each, under the above series (MMB-08200) allotted to me on 05.10.2000, with face of Rs 10000/- each. (Bondholder No[protected]Certificate Nos 4338 bond holder No[protected]. As the redemption date 05.10.2000 already crossed,
          Know me its Status
          ICICI Bank customer support has been notified about the posted complaint.
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          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (049770) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            G
            Guna C
            Apr 11, 2021
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            I have done a wrong transaction in July 12, 2019 and August 8, 2019 of 700, 1000. My account number[protected]. I need refund of my money.
            ICICI Bank customer support has been notified about the posted complaint.
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            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1g1jg) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team  
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              V
              Vinee2711
              Apr 10, 2021
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              Address: Mumbai

              Details- [protected]@gmail.com
              Registered no. [protected].

              I am tired of complaining now, this is my last mail to ICICI bank on clarification on my subsidy amount, when my subsidy is received from GOI, i had opted for adjusting in my Principal loan amount to reduce emi rather reduce emi, why my emi is still being calculated on Principal total amount, i want to know what is the effect of subsidy received.

              and i cannot visit branch due to Covid situation and lockdown in Mumbai, have been complaining about the clarification on emi since few days.

              Kindly help
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 13, 2021
              ICICI Bank Customer Care's response               Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              Apr 14, 2021
              Updated by Vinee2711               Kindly get this resolved internally, I have not received any call, i have received a mail stating that i will have to visit the branch inspite of informing you guys that i cannot visit the branch especially during these days because of your inconvenience.. The query is my subsidy amount was already adjusted with the principal amount, now on conversion i am still paying my emi on Principal amount why??
              i would request you to give me the email id of Ombudsman grievances so that i can complaint there which will be looked after properly and will be resolved quickly. I really dint have the patience and time as well to write and reply on several mails everytime.
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              Kindly get this resolved internally, I have not received any call, i have received a mail stating that i will have to visit the branch inspite of informing you guys that i cannot visit the branch especially during these days because of your inconvenience.. The query is my subsidy amount was already adjusted with the principal amount, now on conversion i am still paying my emi on Principal amount why??
              i would request you to give me the email id of Ombudsman grievances so that i can complaint there which will be looked after properly and will be resolved quickly. I really dint have the patience and time as well to write and reply on several mails everytime.
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                P
                Pavithra_M
                Apr 10, 2021
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                Address: Whitefield, Bangalore

                I am Pavithra, On Feb[protected].00 Rupees has been deducted from my account as "DMC/INR____DP CHGS TILL J
                AN-21"

                I have never activated and used my Demat account till now. There was no prior notice. I haven't received any call from customer for this demat account activation. Without account holder consent you are not supposed to deduct money.

                I need justice and my money back immediately because i am unable to call to the personal banking customer care number, it is not available. Also only for loan request i will get the call from ICICI bank. Why i am registering here complaint is i tried 4 to 5 times to contact customer care none of the given numbers available to reach ICICI bank team.

                My mobile [protected]
                Aug 10, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 13, 2021
                ICICI Bank Customer Care's response                 Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (054154) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  I
                  iprashantp
                  Apr 10, 2021
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                  Resolved

                  I was supposed to pay my to mutual funds sip on april 8th, 2021 but the auto-debit never happened due to fund insufficient. On 9th april 2021 i received a notification from icici stating that due to insufficient balance ecs could not be processed. I checked with my merchant on this and they have received the required emi amount. But i can see that inr 590 has been debited with the transactions message
                  ecsrtnchg 590 debit.
                  None of the customer care numbers are working and i am unable to report this issue.
                  Aug 10, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 11, 2021
                  ICICI Bank Customer Care's response                   Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1g1jt) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team  
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                    S
                    Sandesh Jain
                    from Mumbai, Maharashtra
                    Apr 9, 2021
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                    Bank debited my saving account showing surcharges dt[protected]MCC 4112..

                    No explanation nor any intimation..
                    ICICI Bank customer support has been notified about the posted complaint.
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                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (045616) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      J
                      Jayarajug
                      Apr 9, 2021
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                      There was deduction of 1899 from my account on Feb 15th, 2020 without my consent. And same thing happened again on Apr 9th, 2020. Even though I emailed to ICICI regarding this issue last year, there wasn't any response from them. I need immediate cancellation of this service for which 1899 getting deducted, and also need refund of both these amounts.
                      ICICI Bank customer support has been notified about the posted complaint.
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                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (045622) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        H
                        himant g
                        Apr 9, 2021
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                        Address: Dr#.3156 Ambha Yelamma Nilaya RPC layout, 13th Main Road, RPC layout Attiguppe bus stop near syndicate bank

                        Hello

                        Below mentioned transaction could not understadning why it been debited..

                        EBA Transaction on ICICI Direct

                        Date : 05/04/2021 ( EBA/NSE N 2021062/[protected] ) Rs. 7, 244.96

                        Date : 08/04/2021 Amount detected from my account ( EBA/Allocate to Segment/[protected] ) Rs. 6895.04
                        ICICI Bank customer support has been notified about the posted complaint.
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                        Hello sir/Madam,

                        I have requested my query still not solved.. can look in to this issues.. from my account money had detected around ( 14, 140 rs ) 1st from the date of 05/04/2021 and second 08/04/2021.

                        Kindly resolve assp..

                        Thanks,
                        Himanth
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                          S
                          Shyamalta
                          Apr 9, 2021
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                          ICICI Bank — Rs-590/- deducted
                          S
                          Shyamalta
                          Apr 5, 2021Apr 1, 2021
                          Mark as Resolved

                          Dear sir ;
                          I have an SIP of ICICI Prudential Technology Direct Plan Growth in Groww mobile app.
                          The April month sip supposed to deducted on 1 st April to 5 th april.
                          But Groww app has informed me on 29 th March that your Sip will be deducted on 30 th march due to some bank holidays up to 5 th april. In case of insufficient balance plenty fees will be charged. Due to insufficient balance its has deducted Rs -590/- ECSRTNCHGS300321-SR[protected]
                          My salary came on 31 st evening.
                          Now how could i maintain my balance with in Very short noticed period. Thats is impossible for me.
                          Kindly arranged to refund Rs-590/- to my account .
                          ICICI Bank customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (045699) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            sandeepch19
                            Apr 9, 2021
                            Feb 2, 2026
                            This thread was updated on Feb 2, 2026
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                            Resolved

                            Fraud Amount deducted via ADTPSLSIPG_00000016003

                            Amount deducted via ADTPSLSIPG_[protected] ON 09 MARCH 2021 from ICICI Bank account of Amount Rs. 12270. ICICI Bank customer care replied that amount is deducted via folio number [protected] and the biller is HDFC Life but HDFC Life has no record of such transaction. These transactions are being reported from different parts of country such as hyderabad, gurgaon etc. and in the same manner from ICICI bank accounts on different dates.
                            br...
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                            santhoshbo santhu
                            Apr 9, 2021
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                            I would like to bring it to your notice that, the amount of ₹ 999/- has been deducted from my ICICI account and the transaction message says vsi*amazon stan.
                            Without my knowledge happened this transactions please take necessary actions & refund my amount.
                            ICICI Bank customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (045630) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              P
                              Prajakta\'s Jadhav
                              Apr 8, 2021
                              Resolved
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                              Resolved

                              Close OD account and FD's

                              Address: Satara

                              I have taken od against fd throgh internet banking.now I have paid entire od amount and want to close my od and fd.but through internet banking there msg coming lein is marked on ur fd.so unable to close fd.I have called customer care but no one is supporting.please provide assistance...
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                              B
                              Bharat Bhushan 2304
                              Apr 8, 2021
                              Resolved
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                              Resolved

                              Address: House no 2610, Street no 1, Partap colony, 33 Feet Road, Mundian Kalan, Ludhiana 141015

                              Bharat Bhushan

                              I am writing for reversing the dp charges which you all have charged
                              How can u deduct dp charges? How can you open demat account without informing the customer?

                              I had no idea of demat account and how to use them, how you guys open the account? And now you are charging 688 rs.. For just shake of your benefits you guys are opening demat account. Even i dont have have a single details related to demat account.

                              Close the demat account as soon as possible and reverse the unnecessary charges.

                              06/04/2021 dp chgs till feb-2021 dr.510 and 25/03/2021dmc dp chgs till feb-2021 dr.178.33

                              For account no[protected] details please call me on [protected] my registered mobile number.
                              Apr 12, 2022
                              Complaint marked as Resolved 
                              EXCESS CHARGES HAS BEEN REVERSED THANKS A LOT
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 09, 2021
                              ICICI Bank Customer Care's response                               Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team 
                              Apr 11, 2021
                              Updated by Bharat Bhushan 2304                               Dear ICICI Bank Customer Service Team

                              As I'm account holder of private bank and also bear the high service charges at every level of service provided by bank because of high level of super fast service with zero tolerance level mistake so please reverse the charge which are inadvertently deduct by bank as soon as possible.
                              Since Bank charge high service charges for fast response to account holder so revert back quickly.
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                                M
                                Murugan Kumar
                                Apr 8, 2021
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                                Resolved

                                I had purchased my Two Wheeler motorcycle ( Ka05 EQ 6308) in 2003. I had taken vehicle loan from ICICI Bank Bangalore. I have cleared all the EMIs. Currently I am not able to find the loan clearance certificate/loan number.
                                As per banking process once emi is cleared it owns responsibility to discharge encumberance to the vehicle. Currently I’m not able to fitness certificate for the vehicle and kept the vehicle in garage. I request team to contact me or send NOC letter at earliest to [protected]@gmail.com
                                Contactable through- [protected]
                                Aug 13, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 08, 2021
                                ICICI Bank Customer Care's response                                 Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team 
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                                  Vinay Tandel
                                  Apr 8, 2021
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                                  I have emailed to [protected]@icicibank.com on 1st Feb 2021 and enquired the status of the bonds, which I had purchased. I also reminded on 12th Feb 2021 and 24th Feb 2021 about not receiving any response to my email.

                                  I am yet to receive the response.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (041660) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team   
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