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ICICI Bank Complaints & Reviews

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Updated: Sep 24, 2026
Complaints 23795
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ICICI Bank reviews & complaints page 255

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P
Preeti manish
Jul 13, 2021
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Address: Sector 26 panchkula

Hi preeti here. 413.00 rupees has been deducted from my account as (Dmc/in[protected] ) on 27-apr-2021. I have neither subscribed nor used my demat account till now.

Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

Kindly refund my money at earliest
ICICI Bank customer support has been notified about the posted complaint.
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    Ranjeetsingh221997
    Jul 13, 2021
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    Address: DELHI

    Dear Sir,

    This is RANJEET SINGH, holding an ICICI saving bank account no."[protected]" My complaint is related to the minimum account balance charges, that bank has debited hefty amount from my account without even notifying there policy changes, if any. I get statements but I have never got any information about the policy changes. I think ICICI bank is not even following the guidelines mentioned by RBI.
    It is extremely disheartening that Bank is just debiting hefty amount from their customer's hard earned money, without any intimation through phone, email or statement or any way.

    Who has given right to them to debit the amount without any notice or intimation to the customer? How one can be updated with the hidden rules modification.?

    During COVID 19 I already suffered a lot. Its heartily request please take some action against this bank for not complying RBI standards / guidelines. And help to get back the debited amount, as there was no proper communication.

    Regards,
    RANJEET SINGH
    ICICI Bank customer support has been notified about the posted complaint.
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      R
      Rupesh Nakti
      Jul 13, 2021
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      Address: Nerul, Navi Mumbai

      I have been charged for expression debit card which i hadn't request for expression debit card. They have charged me rs. 588.18 including taxes.. The message they sent were unclear.. They didn't tell me they were going to withdraw rs.588.18 from my account. Expression debit card request cancelling options were unavailable.
      I don't need expression debit card as i already have basic debit card..
      Please help me getting my money back
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (325429) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        T
        tanyasinghchauhan
        Jul 13, 2021
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        I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. And an amount of rs129/- against VIN/GOOGLE You. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount has been deducted for quite a few months now. Could you please assist me regarding this. Please find the attachment regarding the same.
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 13, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Jul 28, 2021
        Updated by tanyasinghchauhan
        No one has contacted me yet. And another monthly charge has been deducted.
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          R
          Ramesh Shamthati
          Jul 12, 2021
          Resolved
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          Resolved

          Dear Customer, transaction of INR 999.00 done on ICICI Bank Account XX646 on 12-Jul-21. Info: VSI*AMAZON ST. The Available Balance is INR 44, 063.48. Call on 18002662 for dispute or SMS BLOCK 646 to [protected] .
          Aug 18, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 13, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (325201) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            J
            jhalak agg
            Jul 12, 2021
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            Hi sir,
            my account has been debited 3 to 4 times in the last fifteen months. they have been deducting my balance without any information or message or explanation. earlier due to insufficient balance they reduced ECS charges emptying my bank account but then when i added my balance they reduced the MAB charges the total amounting to be around 1700. the charges were deducted on 1st july then 2nd july then 9th july and 12th july as well. this a personal savings account and deduction like this in these hard times is very difficult to accomodate. please look into the matter and inform me if there are any remedies. i want a refund as well as explaination of the charges.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (322174) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              U
              udhaya0406
              Jul 12, 2021
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              Resolved

              Address: india

              Without my consent, rs. 100 has been deducted from my account on[protected] to 'dr. Tran for funding i wish a/c[[protected]].
              I have never subscribed to any policy, however this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible.
              This reduction to dr. Tran for funding a/c[protected] is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities.
              Aug 13, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 13, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                R
                rpf244
                Jul 12, 2021
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                Hi,

                My account is deducted with Rs 1095.23.
                Transaction remarks says :
                VSI/Amazon Prim/[protected]/[protected]/.

                I have not done any transaction.
                Also I am already prime member since 4th Feb 2021 till 3rd July 2022.
                So this transaction is not for my prime account.
                Also I did not receive any OTP for this transaction for my approval.
                Kindly cancel this transaction and revert back the amount deducted to my saving account.
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (321104) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  T
                  tarik Jamadar
                  Jul 12, 2021
                  Resolved
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                  Resolved

                  Address: A302 gulmohar Apartment , Ambernath West

                  Myself Mohd Tarik Mohd Sadik Jamadar[protected]

                  I have sufficient balance in 7th July 2021 (after 2 PM) and My LIC policy instalment date also 7th of every month. ICICI bank debited 590/- tries a time in my account without any intimation due to insufficient Balance in my account. it is not fair from bank. also bank customer care always busy and not entertain me on this issue.
                  why debited the amount 1770/- without any intimation. I want valid reason on that from bank. Also I had keep amount in bank on 7th July 21.
                  Aug 16, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 12, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (322176) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    G
                    Greeni
                    Jul 12, 2021
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                    Address: andheri

                    Why is ICICI direct deducting money when we buy share every time. Any charges is applicable when we sell them.

                    Please refund the money. Please reply, Why are taking our hard earned money without our concern.

                    One of the worst interface and trading app ICICI has. Disgusting. Zero customer support.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      H
                      Hafsa1999
                      Jul 12, 2021
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                      Address: Rahat marine, Navapara,ghoghani nani sadak

                      Without my consent, rs. 2000 has been deducted from my account on 12/06/2021 to 'dr. Tran for funding a/c[protected].
                      I have never subscribed to any policy, however this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible.
                      This reduction to dr. Tran for funding a/c[protected] is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities.
                      ICICI Bank customer support has been notified about the posted complaint.
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                        Uttej kaluvala
                        Jul 12, 2021
                        Resolved
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                        Resolved

                        Address: ICICI bank Nallakunta

                        An unauthorised transaction of Rs 999 has been made from my debit card. The transaction reads " www.moneyco" on my passbook. I want a refund of the amount immediately
                        Aug 13, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 12, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (321825) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          C
                          Chirag101
                          Jul 12, 2021
                          Resolved
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                          Resolved

                          There is an unauthorised deduction of Rs 999 from my account with below details

                          12/7/2021 VSI/WWW MONEYCO

                          There is no clear information of this transaction
                          I did not authorize these transactions
                          No OTP was received

                          Please look into it.
                          Jul 12, 2021
                          Complaint marked as Resolved 
                          Found out the debit source
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 12, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (321832) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Ripan chutia gogamukh
                          Beck Ripan chutia city Assam
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                            K
                            kishore2786
                            Jul 12, 2021
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                            Address: 2-98/2,K.V. RANGAREDDY

                            My account got deducted of Rs. 999 on 12.7.21 without any authorisation. Kindly look into it
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (321038) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              G
                              gauravnagose
                              Jul 11, 2021
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                              Address: Maharanapratap Ward, Arvi, dist.Wardha

                              Hello, I have recently opened an account with ICICI Bank and there was no obligation of minimum balance required for my account. Yesterday 704.15 rupees were deducted from my account under the MAB chgs, without even notifying me or sending me a message for the deduction.

                              Can I get my ₹704.15 back?
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (321029) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                M
                                mrreddy
                                Jul 11, 2021
                                Resolved
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                                Resolved

                                Icicbank not giving second moritorium who have not taken moritorium at all. They are not all considering RBI RULES. They are calling the customers who dont have income at all and telling that u have pay the emi otherwise we will take leagal action. The are attacking the customers. They have planned not to give moritorium to me.
                                Icici loan account nos
                                LBBNG[protected]
                                LBBNG[protected]
                                SR[protected]
                                SR[protected]
                                My mobile no [protected]
                                Aug 29, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 13, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  neha gulati
                                  Jul 11, 2021
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                                  I am neha and holding a credit card of your bank for past 1 year and paid an amount of rs.5000 on 11 th jul which is not yet reflecting in my card. Please let me know how long will a credit card payment takes to reflect my account. I have to make further payment because of this am not able to do it.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (321025) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    nikhil.dewan1
                                    Jul 11, 2021
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                                    Address: Vikaspuri

                                    I would like to bring it to your notice that, the amount of ₹ 999/- has been deducted from my ICICI account and the transaction message says vsi*amazon stan. Neither had i done any transaction nor did i get any otp during the transaction .I have checked this when i was going through my account statement, the amount was debited on 12 july 2021. Could you please assist me regarding this. Please find the attachment regarding the same. Take necessary action please.
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      nikhil.dewan1
                                      Jul 11, 2021
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                                      Resolved

                                      Address: Vikaspuri branch

                                      I would like to bring it to your notice that, the amount of ₹ 999/- has been deducted from my ICICI account and the transaction message says vsi*amazon stan. Neither had i done any transaction nor did i get any otp during the transaction .I have checked this when i was going through my account statement, the amount was debited on 17 may 2021. Could you please assist me regarding this. Please find the attachment regarding the same. Take necessary action please.
                                      Aug 13, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 13, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        Ranganath2136
                                        Jul 11, 2021
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                                        Resolved

                                        AN AMOUNT OF RS : 999/- was deducted from my ICICI account with the name of VSI*WWW MONEY. I didn't authorize this transaction by any means (OTP or monthly subscription).

                                        OTP for the transaction was also not asked for approval, how was the transaction approved?
                                        Aug 13, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 11, 2021
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (319537) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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