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ICICI Bank Complaints & Reviews

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Updated: Jun 2, 2026
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ICICI Bank reviews & complaints page 255

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P
Pavithra_M
Apr 10, 2021
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Address: Whitefield, Bangalore

I am Pavithra, On Feb[protected].00 Rupees has been deducted from my account as "DMC/INR____DP CHGS TILL J
AN-21"

I have never activated and used my Demat account till now. There was no prior notice. I haven't received any call from customer for this demat account activation. Without account holder consent you are not supposed to deduct money.

I need justice and my money back immediately because i am unable to call to the personal banking customer care number, it is not available. Also only for loan request i will get the call from ICICI bank. Why i am registering here complaint is i tried 4 to 5 times to contact customer care none of the given numbers available to reach ICICI bank team.

My mobile [protected]
Aug 10, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 13, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (054154) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    iprashantp
    Apr 10, 2021
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    I was supposed to pay my to mutual funds sip on april 8th, 2021 but the auto-debit never happened due to fund insufficient. On 9th april 2021 i received a notification from icici stating that due to insufficient balance ecs could not be processed. I checked with my merchant on this and they have received the required emi amount. But i can see that inr 590 has been debited with the transactions message
    ecsrtnchg 590 debit.
    None of the customer care numbers are working and i am unable to report this issue.
    Aug 10, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 11, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1g1jt) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team  
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      S
      Sandesh Jain
      from Mumbai, Maharashtra
      Apr 9, 2021
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      Bank debited my saving account showing surcharges dt[protected]MCC 4112..

      No explanation nor any intimation..
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (045616) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        J
        Jayarajug
        Apr 9, 2021
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        There was deduction of 1899 from my account on Feb 15th, 2020 without my consent. And same thing happened again on Apr 9th, 2020. Even though I emailed to ICICI regarding this issue last year, there wasn't any response from them. I need immediate cancellation of this service for which 1899 getting deducted, and also need refund of both these amounts.
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (045622) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          H
          himant g
          Apr 9, 2021
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          Address: Dr#.3156 Ambha Yelamma Nilaya RPC layout, 13th Main Road, RPC layout Attiguppe bus stop near syndicate bank

          Hello

          Below mentioned transaction could not understadning why it been debited..

          EBA Transaction on ICICI Direct

          Date : 05/04/2021 ( EBA/NSE N 2021062/[protected] ) Rs. 7, 244.96

          Date : 08/04/2021 Amount detected from my account ( EBA/Allocate to Segment/[protected] ) Rs. 6895.04
          ICICI Bank customer support has been notified about the posted complaint.
          Hello sir/Madam,

          I have requested my query still not solved.. can look in to this issues.. from my account money had detected around ( 14, 140 rs ) 1st from the date of 05/04/2021 and second 08/04/2021.

          Kindly resolve assp..

          Thanks,
          Himanth
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            S
            Shyamalta
            Apr 9, 2021
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            ICICI Bank — Rs-590/- deducted
            S
            Shyamalta
            Apr 5, 2021Apr 1, 2021
            Mark as Resolved

            Dear sir ;
            I have an SIP of ICICI Prudential Technology Direct Plan Growth in Groww mobile app.
            The April month sip supposed to deducted on 1 st April to 5 th april.
            But Groww app has informed me on 29 th March that your Sip will be deducted on 30 th march due to some bank holidays up to 5 th april. In case of insufficient balance plenty fees will be charged. Due to insufficient balance its has deducted Rs -590/- ECSRTNCHGS300321-SR[protected]
            My salary came on 31 st evening.
            Now how could i maintain my balance with in Very short noticed period. Thats is impossible for me.
            Kindly arranged to refund Rs-590/- to my account .
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (045699) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              sandeepch19
              Apr 9, 2021
              Feb 2, 2026
              This thread was updated on Feb 2, 2026
              Resolved
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              Resolved

              Fraud Amount deducted via ADTPSLSIPG_00000016003

              Amount deducted via ADTPSLSIPG_[protected] ON 09 MARCH 2021 from ICICI Bank account of Amount Rs. 12270. ICICI Bank customer care replied that amount is deducted via folio number [protected] and the biller is HDFC Life but HDFC Life has no record of such transaction. These transactions are being reported from different parts of country such as hyderabad, gurgaon etc. and in the same manner from ICICI bank accounts on different dates.
              br...
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              S
              santhoshbo santhu
              Apr 9, 2021
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              I would like to bring it to your notice that, the amount of ₹ 999/- has been deducted from my ICICI account and the transaction message says vsi*amazon stan.
              Without my knowledge happened this transactions please take necessary actions & refund my amount.
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (045630) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                P
                Prajakta\'s Jadhav
                Apr 8, 2021
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                Resolved

                Close OD account and FD's

                Address: Satara

                I have taken od against fd throgh internet banking.now I have paid entire od amount and want to close my od and fd.but through internet banking there msg coming lein is marked on ur fd.so unable to close fd.I have called customer care but no one is supporting.please provide assistance...
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                B
                Bharat Bhushan 2304
                Apr 8, 2021
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                Resolved

                Address: House no 2610, Street no 1, Partap colony, 33 Feet Road, Mundian Kalan, Ludhiana 141015

                Bharat Bhushan

                I am writing for reversing the dp charges which you all have charged
                How can u deduct dp charges? How can you open demat account without informing the customer?

                I had no idea of demat account and how to use them, how you guys open the account? And now you are charging 688 rs.. For just shake of your benefits you guys are opening demat account. Even i dont have have a single details related to demat account.

                Close the demat account as soon as possible and reverse the unnecessary charges.

                06/04/2021 dp chgs till feb-2021 dr.510 and 25/03/2021dmc dp chgs till feb-2021 dr.178.33

                For account no[protected] details please call me on [protected] my registered mobile number.
                Apr 12, 2022
                Complaint marked as Resolved 
                EXCESS CHARGES HAS BEEN REVERSED THANKS A LOT
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 09, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team 
                Apr 11, 2021
                Updated by Bharat Bhushan 2304
                Dear ICICI Bank Customer Service Team

                As I'm account holder of private bank and also bear the high service charges at every level of service provided by bank because of high level of super fast service with zero tolerance level mistake so please reverse the charge which are inadvertently deduct by bank as soon as possible.
                Since Bank charge high service charges for fast response to account holder so revert back quickly.
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                  M
                  Murugan Kumar
                  Apr 8, 2021
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                  Resolved

                  I had purchased my Two Wheeler motorcycle ( Ka05 EQ 6308) in 2003. I had taken vehicle loan from ICICI Bank Bangalore. I have cleared all the EMIs. Currently I am not able to find the loan clearance certificate/loan number.
                  As per banking process once emi is cleared it owns responsibility to discharge encumberance to the vehicle. Currently I’m not able to fitness certificate for the vehicle and kept the vehicle in garage. I request team to contact me or send NOC letter at earliest to [protected]@gmail.com
                  Contactable through- [protected]
                  Aug 13, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 08, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team 
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                    V
                    Vinay Tandel
                    Apr 8, 2021
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                    I have emailed to [protected]@icicibank.com on 1st Feb 2021 and enquired the status of the bonds, which I had purchased. I also reminded on 12th Feb 2021 and 24th Feb 2021 about not receiving any response to my email.

                    I am yet to receive the response.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (041660) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team   
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                      N
                      Narru wala sandhu
                      Apr 7, 2021
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                      I have account in icici bank..i used to used debit card for fuel transections...and they apply surcharge on it and deduct money from my account
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (041673) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team   
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                        S
                        srinath jack
                        Apr 7, 2021
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                        Address: #166 behind old post office anderson pet kgf 563113

                        Hi,

                        they have deducted for ECSRTNCHGS050421_SR7410 = 590rs for no reason, can you please sort me out

                        Regards
                        Srinath
                        ICICI Bank customer support has been notified about the posted complaint.
                        Apr 07, 2021
                        Updated by srinath jack
                        HI

                        I had deduction for no reason of rs 590, so please help me with the information

                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          K
                          K:)
                          Apr 7, 2021
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                          Address: Prestige Shantiniketan branch

                          I have already cleared all my Emi and also paid my credit card bills. But, The bank has debuted an amount of rs590 from my account. I request you to credit the money back into my account as I have cleared all my emis for the month.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (041754) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            I
                            Ishika Translator
                            from Hyderabad, Telangana
                            Apr 7, 2021
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                            Without my concern 1899 INR was debited from my account.
                            This is not expected with ICICI bank.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (044284) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              Aravind kathula
                              Apr 7, 2021
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                              Resolved

                              Without intimation amount was debited in my account in the name of nach~ad~rtn~charg- tvs this was happening many times
                              Before emi of every month this was never happened to me like this in recent times from 3 months onwards this was happening by this issue my was emi bounce and again I have to pay bounce charges wtf is going for not only me many complaints are there about these same problem no one didn't get any response is this scam by icici
                              If we have to pay any chrges official u can tell what this charges for but unofficially without intimation debiting in my account is not fair u r loosing the trust what i made on icic bank
                              Please respond ASAP
                              Aug 13, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 08, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                D
                                Dkjadoun
                                Apr 6, 2021
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                                Resolved

                                Address: HN 43, GALI NO. 4C, KRISHNA VIHAR MANSAROVER PARK, LAL KUAN

                                Dear sir/madam,
                                I am icici prulife insurance policy holder and policy name is
                                iprotect and the policy number is 40879061. I am running this policy from 10 June 2019 to till date. In december 2019 I received a call from ICICI, Kavya Mehra(RM) & Sumit(NPCI), Contact number is [protected], [protected]. She told me that my policy agent did apply the cheque regarding payment. So she did ask me, whether I agree or not.I told her, i never talk to an agent after getting the policy. After that, she told me that she will cancel the cancel the request of agent. she will transfer the agent code with my policy. She told me the process of agent code transfer as per IRDA rules and regulation. After that she demand the some document from me by whatsapp like as aadhar card, PAN card, photo. As per her instruction agent code money transfer time was 30 march 2020. But it was increasing time to time and till now i did't get any payment. I has been running 7 policy as per her/him instruction but till now payment is not received. Every time i get the new thing/pendency from her/him side during payment time. So please help to me cancel the all policy and receive the my payment. Till now 14 months has been passed instead of 90 days but i did't get my investment return. So please take the action.
                                Complain number : ICICI_1118921/IN
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1fp0d) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  Atul Wagh
                                  Apr 6, 2021
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                                  Resolved

                                  Address: Pune

                                  Hello,

                                  Even my ICICI account they have Deducted 2950.00 Rs. with transaction remark.
                                  1.NACH_AD_RTN _CHRG~Of Bnk BFLf~18MAR21~5a3aefe~4020C - 590:00 Rs.
                                  2.NACH_AD_RTN _CHRG~Of Bnk BFLf~06FEB21~3540958~4020C - 590:00 Rs.
                                  3.NACH_AD_RTN _CHRG~Of Bnk BFLf~05FEB21~3bda6d8~4020C - 590:00 Rs.
                                  4.NACH_AD_RTN _CHRG~Of Bnk BFLf~03FEB21~45a5997~4020C - 590:00 Rs.
                                  5.NACH_AD_RTN _CHRG~Of Bnk BFLf~02FEB21~599210f~4020C - 590:00 Rs.

                                  I have talked to bajaj customer care, they said they have received payment on time no bounce ICICI told my EMI is bounce something.

                                  Please Clarify this ASAP.

                                  Regards,
                                  Atul Wagh
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 06, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1fp0x) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Please help how to solve your problem. Same issue with me
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                                    Olita Correa
                                    Apr 5, 2021
                                    Resolved
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                                    Resolved

                                    I am getting below message when i am trying do an online transaction

                                    For security reasons your verified by visa purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at verified by visa merchants.

                                    To unblock your card/login, please contact icici bank customer care.
                                    Aug 9, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 06, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (035429) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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