ICICI Bank Complaints & Reviews

I had faced very arrogant, loud and unprofessional behavior of one of the customer representative naming "Mubasshir" from Mumbai ICICI collection department. He was just screaming so loud on the call and not listening to the concern I was trying to convey. I wanted to know the reasons for myself getting charged extra on credit card bill even after clearing entire outstanding balance.
His wordings were like " We do not know anything, first do the entire payment or minimum due and then we will see" or "bring the proof(Request number) if you have spoken to any representative earlier who told you that there is no amount due pending".
I only expected him to speak polite as we are their customers and there should be a professionalism between both o[censored]s but apparently he has crossed the limits and hence I was forced to complaint or escalate such representative.

Being a customer for more than 7 years I am hoping that such concerns would get addressed by ICICI so as to build a healthy Repo between customer and bank.

Truly hoping to see some improvement.

Dear Customer, transaction of INR 3, 204.00 done on ICICI Bank Account XX061 on 02-Apr-21. Info: IIN*I-Debit*A. The Available Balance is INR ****** Call on 18002662 for dispute or SMS BLOCK 062 to [protected] .

I have not authorized the transaction in any way. Please resolve the issue and get me my money back.

Hello Team,
I have been charged for for insufficient balance in my account.
Actually my Mutual Funds ECS will be deducted 1st of the month every time. Because of the holidays on 31st March and 1st and 2nd April they tried on 30th March but my salary credited on 31st March.
Below are the debited transaction details.

ECSRTNCHG02_300321_SR[protected]
ECSRTNCHG01_300321_SR[protected]
ECSRTNCHGS300321_SR[protected]

Could you please let me know why this happened and can it be refunded?

My Account got debited with 590 as ECSRTNCHG, why this is happening????? What is actually ECSRTNCHG ??? Why it deducting from account. Please mail to me on dhama.[protected]@gmail.com.

On account of Quarterly settlement Zerodha transferred idle fund from the zerodha to my bank account but it is still not reflected in my bank account.

Dear Sir,
I have purchased a Bond in 1996 and it is going to mature in July 2021. I want to know the procedure of redemption of this bond.

Please inform us the details regarding this by mail to [protected]@gmail.com.

or on Phone : [protected], [protected]

Thanking you

Jawed Akhtar

I was late to clear my paylater account dues, now I cleared dues which was showing on it but, bank has been blocked my paylater account. I am not able to recharge my mobile and other payments through it. pl. do the need full. thanks in advance

On 24 Marc 2021 there were two deductions from my account with 590 and 590 rupees. I dont understand the statement information mentioned in the history. When i searched through internet i found that it is from Bajaj Finance limites. Can you please confirm me why the charges are deducted without my consent.

V Praveen
[protected]

Dear sir ;
I have an SIP of ICICI Prudential Technology Direct Plan Growth in Groww mobile app.
The April month sip supposed to deducted on 1 st April to 5 th april.
But Groww app has informed me on 29 th March that your Sip will be deducted on 30 th march due to some bank holidays up to 5 th april. In case of insufficient balance plenty fees will be charged. Due to insufficient balance its has deducted Rs -590/- ECSRTNCHGS300321-SR[protected]
My salary came on 31 st evening.
Now how could i maintain my balance with in Very short noticed period. Thats is impossible for me.
Kindly arranged to refund Rs-590/- to my account .

Regards
Shyamal Ta

We bought the POS machine from ICICI Merchant Services in November 2020. Since that day, we have been facing issues with incorrect charges being debited from our bank account. The charges we were informed of the lifelong services is Rs. 4000/- + GST. and now, we have paid more than the agreed amount.

Representative from ICICI (Santosh Gurav, RM Code - 22802) is the person who has trapped us in this contract.
When we call ICICI Merchant services, they just do not respond nor do they listen to our grievances. They just want money from us and do not care what the end consumer is facing. Between January - March 2021, they have debited nearly Rs. 30, 000/- from our account.

The most interesting part that we came to know in Jan 21 was that if we do not use the POS machine within 45 days, they will charge us Rs. 15, 000/- + GST. fee for it. Now, this is hilarious. We have to pay for the POS machine even if its not used. This was not something that Santosh had informed us.

We somehow got hold of his boss (Maxwell Kinny. Mob# [protected]) who assured us that the issue will be resolved and the payments that have been incorrectly debited will be credited back to our account. This was on 16th March 2021 and till date nothing has moved. We are calling him numerous times and he just does not respond.

By raising this complaint, i want that the culprits like these should be punished and ICICI should look at taking strict action against them. Furthermore, we need the amount to be refunded ASAP.

Money has been deducted from my account without any permission. It was 199 rs deducted by MSI*ICL*AMAZO.

the SMS read "Dear Customer, transaction of INR 199.00 done on ICICI Bank Account XX558 on 28-MAR-21. Info: MSI*ICL AMAZO. The Available Balance is INR 24, 604.55. Call on 18002662 for dispute or SMS BLOCK 558 to [protected] ."

this got deducted twice

Please refund the amount

A purchase of INR 1, 899.00 has been made using your Debit Card linked to ICICI Bank Account XX247 on 31-Mar-21. Info: IIN*I-Debit*SI

Https://www.consumercomplaints.in/thumb.php?complaints=2410450&src=[protected].p...⇄ . Getting this issue when ever am trying to use my credit card for online transactions

Icici agent told me it is completely free and no hidden charges. But bank charged me Rs. 344.17.

Name of the Account: Jitto Jose
Account number :[protected]
Issue
DP Charges Deducted :DMC/[protected] DP CHGS TILL FEB-21 amounting Rs 826.00
Date : 25/03/2021.
I am not using any Demat account with ICICI. so on what basis the amount is charged.
Tried calling their customer care. The are mocking us with options and not connecting us to an executive to raise the real issue.
Please address the same also.
So please reverse the amount charge
Thanks

My uncle purchased this child growth bond from ICICI in the year 2001 to be redeemed in the year 2018, Till date we have been running from pillar to post to get these redeem but no icici baranches have been able to help us these redeem
Attached is the bond...

31/03/2021 NACH_AD_RTN_CHRG~Of Bnk BFLs~10FEB21~169a512~10628 Rs/-590
31/03/2021 NACH_AD_RTN_CHRG~Of Bnk BFLs~17MAR21~5ada2b6~10628 Rs/-194.7
23/03/2021 NACH_AD_RTN_CHRG~Of Bnk BFLs~17MAR21~5ada2b6~10628 Rs/-395.36

Why my amount was deducted under this following statements. Why i am getting all charges from my account? Bajaj Finserve is authorized to deduct only loan amount, not any other charges. And why you will charges like these under the name of "nach_ad_rtn_chrg~of bnk bfls".

Within just a day my salary account got credited the same day I have been levied a charge of Rs.590 in the name of rtn charges.
This is such a wrong act you have been deducting money without any knowledge or notification to the customer and without any transaction or failure from our end.
Earlier I have been charged Rs.29 multiple times in name of “POSDEC” and deducted nearly Rs.1000 then.
This is just a salary account, for god sake stop this deduction and return my money to the account. I accept a quick and prompt response

I'm very much agreived how these companies are betraying people and manipulate them introducing extremely difficult ways to complainant. How can a bank itself allowed to deduct any money without consent of a consumer. This is the second time when icici bank deducted INR 100 from my account in the name of VSI*GOOGLE C WHICH I DON'T KNOW ABOUT.
I've heard many cases of such fraud from ICICI BANK....

An amount of 811 rupees is debited from my savings account as annual DMC charges. Didnt get any notification via SMS also reg the debit. I am not using my Demat account. And at the time of opening i was told it was free. I need refund of the same. Please act asap.