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ICICI Bank Complaints & Reviews

3.2
Updated: Sep 24, 2026
Complaints 23795
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14309
Unresolved
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ICICI Bank reviews & complaints page 257

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B
Babblu1
from Bathinda, Punjab
Jul 7, 2021
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I have icici bank credit card ending 9005.
i use icici i mobile pay app to pay total outstanding amount.
before due date of payment, i checked the total outstanding amount due on i mobile pay app, it was 0.
so i havent made payment.
now the bank charged me rs 885 for late fees.
now bank refuses to register the complaint.
custumer care says the bill amount was rs 17490, & it was reversed back on 15 june. the payment due date was 29 june.
thats why on i mobile app it showed total outstanding amount 0.
but they said i have to pay the bill.
now bank refuses to refund or register complaint.
very bad experince.
looting customers
looting bank
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 10, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (317225) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Jul 11, 2021
Updated by Babblu1
i have emailed my complaint, lets hope bank do the needful & refund rs 885.
Jul 14, 2021
Updated by Babblu1
till today, no responce from bank.
Jul 18, 2021
Updated by Babblu1
icici refused to refund
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    T
    tsenthilk
    Jul 7, 2021
    Resolved
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    Resolved

    This is Senthil kumar my account number[protected] Nungambakkam branch. One of my friend Senthil Murugan has wrongly transferred of Rs.21500 from SBI to ICICI account no[protected] on 28 Dec 2020. My friend has raised complaint in SBI World University services centre Chennai on Jan 2021. SBI Manager have mailed to Mr. Karthick Rajaa and Mr. Sreeram on 19 Mar 2021.

    Mr. Karthick Rajaa have raised incident ticket (SR[protected] on 24 Mar 2021, but till now refund amount not yet received. I have been walking to Nungambakkam branch at more than 10 times to get the status from Mr. Karthick Rajaa. whereas my left hand had a major fracture so that I couldn't able walk-in to branch.

    Meanwhile incident ticket got closed on 15 Jun 2021 mentioning that SBI parking account name is wrong. The below mail which was sent by SBI Manager for your reference on 3 May 2021. Request you to please reopen the same incident ticket.

    Whether it takes 6+ months for refund. Am frustrated with the services given by ICICI.

    Regards,
    Senthil Kumar. T
    [protected]
    Aug 7, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 07, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      B
      Boywholovesart
      Jul 6, 2021
      Resolved
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      Resolved

      Am an icici bank customer . I don't know about the ecsrtnchg charge. The bank has deducted this charge for more than 10 times each time with 590 rupees deducted without my knowledge and without any confirmation email /sms/ phone call. I have been tolerant for almost an year. This is not good at all, please return my charged amount. My email id is [protected]@gmail.com
      Aug 7, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 07, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        V
        Vinod Raje
        Jul 6, 2021
        Resolved
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        Resolved

        Address: Pune

        POSDEC CHG/[protected]/5247+GST charges are deducted multiple times. I called and asked to stop this to customer service but of no use. ICICI customer service is not helping.
        Aug 7, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 07, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (308948) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          A
          amod Hedvikar
          Jul 6, 2021
          Resolved
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          Resolved

          Address: Malad west 400064

          Hi Team,

          I recently applied for new Debit card at Malad West Branch and asked for card which costing 200 Rs PLUS Taxes but the person at branch said only option is expression card all other cards are closed you have to pay 500 plus taxes but today when i went to bank other person said normal debit card is also available. I feel cheated with this kind of behavior I checked now that there is option for 200 rs debit card on I Mobile app also.
          I expect to get my extra amount to refund immediately.

          Regards
          Amod
          Aug 9, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (306511) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            M
            Mahesh Venugopal
            Jul 6, 2021
            Resolved
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            Resolved

            Amount which was supposed to get paid to Asianet broadband has got paid to UPI/[protected]/P2M/tpsl.[protected]@icici/TPSLGov

            Request for refund

            Details : UPI/[protected]/P2M/tpsl.[protected]@ICICI/TPSL GOV -Amount of 2053
            Aug 9, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (306528) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              R
              Roshan Kaundal
              Jul 6, 2021
              Resolved
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              Resolved

              Address: VILL KUD PO HAROT TEH BANGANA DISTT UNA 174307

              I Roshan Lal had purchased Ashirbad deep discount bond 15th July 1996. I have submitted bond certificate in your chandigarh manin branch office sector 9. I am senior citizen and have been running up and down in connection with thease bond. But your sector 9 Icici branch not respond properly. I request you to please take action and refund my bond amount. My Bond certificate number is 214950.

              Regards
              Roshan Lal
              M.NO. [protected]
              [protected]
              Aug 9, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Please share complaint number
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                K
                Ksant
                Jul 6, 2021
                Resolved
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                Resolved

                Address: Neharu place new delhi

                Am Sant kumar, an mount of 825.11 rupees has been deducted from my
                account in the name of dp chgs till on 02July 2021

                I have never activated and used my demat account and most importantly i
                don't even know that i hold a demat account till now. There was no prior
                notice of deduction and i haven't received any deduction message.
                Need the refund asap, do the needful

                This should not happen without consent.
                Aug 7, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 06, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  H
                  hussain.shaikh94
                  Jul 6, 2021
                  Resolved
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                  Resolved

                  Address: icici bank hinjewadi

                  I never applied for debit card and money was deducted under the transaction of drcad joining fee+gst (Rs588)
                  Jul 10, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (305617) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  hussain.shaikh94's [Complaint's author] reply, Jul 6, 2021
                  please provide valid email id
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                    V
                    vivek vangala
                    Jul 5, 2021
                    Resolved
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                    Resolved

                    Refund of money rs 8699 has not been credited to my bank account.The payment was sucessful from myntra by phonepe but the money has not been credited and there is no proper responce from coustomer care.make it credited ASAP

                    Transaction id :-P2107031238172162665325
                    Jul 5, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
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                      P
                      Prachi30101991
                      Jul 5, 2021
                      Resolved
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                      Resolved

                      Address: Mumbai

                      I would like to bring it to your notice that, the amount of Rs. 2, 808.12 has been deducted from my ICICI account and the transaction message says VSI/AMAZON STAN/[protected]/[protected]. Neither had I done any transaction nor did I get any OTP during the transaction. Neither I am a prime member thinking to be auto-renewal. I have checked this when I was going through my account statement, the amount was debited on 05 July 2021. Could you please help to revert the amount?

                      3 05/07/2021 VSI/AMAZON STAN/[protected]/[protected] Dr. 2, 808.12
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (303304) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        SunitaSingh01
                        Jul 5, 2021
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                        Address: ICICI bank Gwyn road Aminabad Lucknow

                        I have had a savings account with ICICI bank Gwyn road Aminabad Lucknow branch since last 5 years. I have never applied for any credit card and any kind of Policy however i am receiving credit card statement alert SMS "Total amount of 5555.25 and minimum amount 1980 is due by 9-Nov-2020" and also Rs 1899 is getting deducted from my saving account on the name of some policy which i never applied.
                        I have complained about it to branch officials and written to [protected]@icicibank.com several times but never received any response. I never signed any papers or asked customer care for credit card or Policy.
                        Please assist me regarding this and refund all deducted money to my account. Also cancel the credit card and its due amount as I never used and applied for any credit card.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 05, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (303353) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Jul 07, 2021
                        Updated by SunitaSingh01
                        I am seeing email address in ICICI bank response as protected. Please let me know that how can i see the correct email address.
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                          N
                          NaveenRyan
                          Jul 5, 2021
                          Resolved
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                          Resolved

                          Received a message stating that ADTPSLSIPG amount has been debited from Icici bank account

                          amount - 8, 176

                          date- 5-July 2021

                          debited through CMS
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (302539) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            R
                            raginirai2011
                            Jul 5, 2021
                            Resolved
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                            Resolved

                            Hi team,

                            Please let me know why the below transaction happened from my account.

                            05/07/2021 VSI/AMAZON STAN/[protected]/[protected] Dr. 1.48

                            A purchase of INR 1.48 has been made using your Debit Card linked to ICICI Bank Account on 05-Jul-21. Info: VSI*AMAZON STAN.
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (302548) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              SunitaKatiyar
                              Jul 5, 2021
                              Resolved
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                              Resolved

                              Address: Aminabad Lucknow

                              I have had a savings account with ICICI bank Gwyn road Aminabad Lucknow branch since last 5 year. I have never applied for any credit card and any kind of Policy however i am receiving credit card statement alert SMS "Total amount of 5555.25 and minimum amount 1980 is due by 9-Nov-2020" and also Rs 1899 is getting deducted from my saving account on the name of some policy which i never applied.
                              I have complained about it to branch officials and written to [protected]@icicibank.com several times but never received any response. I never signed any papers or asked customer care for credit card or Policy.
                              Please assist me regarding this and refund all deducted money to my account. Also cancel the credit card and its due amount as I never used and applied for any credit card.

                              IICICI Bank Customer ID :[protected]
                              Aug 11, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 06, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (305660) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                aroratanmay34
                                Jul 5, 2021
                                Resolved
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                                Resolved

                                There is an unauthorised deduction of Rs 999 from my account with below details

                                05/07/2021 VSI/WWW MONEYCO

                                There is no clear information of this transaction
                                I did not authorize these transactions
                                No OTP was received

                                Please look into it

                                Thanks
                                Tanmay Arora
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 06, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (305656) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  R
                                  Raakidp
                                  Jul 4, 2021
                                  Resolved
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                                  Resolved

                                  Address: Hebal , Bengaluru

                                  Hii Team,

                                  I have ICICI Salary account and also credit card. I have credit card due on 9th July 2021. But they have marked lien on my salary account on 25th June 2021 only.

                                  But after all this credit card department asked to pay the bill and they will remove lien. I paid and send screenshot on 2nd July but still lien not removed from my salary account.

                                  Account no :[protected]
                                  IFSC : ICIC0003180
                                  Aug 13, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 05, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    A
                                    abhi1993gupta
                                    Jul 4, 2021
                                    Resolved
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                                    Resolved

                                    Account No[protected]
                                    ICICI Bank —MABchgs-Febr21+GST
                                    Name-Abhishek Gupta

                                    Icici deduducted MAB charges without intimating regarding the debit. Eventhough this is salary account from 2018 and they have removed it as a salary account without intimating the customer and It was opened on zero balance and it was for life time, they told. I didn't get any information if they are converting the salary account to normal saving account.
                                    And icici bank deducted 473.12 on 23/04/2021.I want this amount to be immidiately refunded.
                                    Aug 13, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 06, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      V
                                      VenkatasubramanianL
                                      Jul 4, 2021
                                      Resolved
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                                      Resolved

                                      Address: 600004

                                      My account is in Negative value due to wrong entries created by Icici bank's back end team; Even After complaints thru person to the service branch, customer care, follow ups nothing is working. A common man like me is suffering because for the daily needs to get done for the food, etc.,
                                      But none in the bank team seems to be responding and clearing the issue for the loyal customer for more than 20yrs.
                                      As a result, am getting bouncing from other bank due to the already approved ECS mandates. Can anyone sort out this to come out of this issue immediately?
                                      Aug 13, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Jul 04, 2021
                                      Updated by VenkatasubramanianL
                                      Given customer I'd is my mobile number. Humanity minded - customer helping Bank real official can get the account details from that number / servicing branches.
                                      Verified Support
                                      Jul 06, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (305611) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        sanjus2906
                                        from Ahmedabad, Gujarat
                                        Jul 4, 2021
                                        Resolved
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                                        Resolved

                                        Address: Ahmedabad

                                        Online home loan application number - [protected]. It has been 24 days but no response. All documents uploaded online, Some documents requested from your end, also provided on time. but no activity on this matter.

                                        I request you kindly resolve the problem as soon as possible. In case you cannot provide the details please refund my full amount which i paid earlier. I will go for another bank.
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 06, 2021
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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