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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 261

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E
Eldo kj
Mar 19, 2021
Resolved
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Would like to bring it to your notice that, the amount of rs129/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 19th july, 2021.Could you please assist me regarding this. Please find the attachment regarding the same.
+1 photos
Aug 9, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 19, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    C
    Chetankumar Gaikwad
    Mar 19, 2021
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    Resolved

    Address: Flat no - 604, Bldg- C1, Vihang hills,, Owale, Ghodbandar road,Thane

    Double toll deducted
    +1 photos
    Aug 6, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ee91) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      G
      Gaurav Katiyar
      Mar 19, 2021
      Resolved
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      Resolved

      ICICI BANK PERSONAL LOAN DSA, WE CARE LTD, IInd Floor Rashmi Palace Sultan Ganj Xing, AGRA EMPLOYEE MR. ANUJ VERMA apne office mein bahut hi galat kaam karte h vo personal loan ki file bank se pass karane ke liye farzi pan card banate h or coustomer ke sign badal dete h joki galat h aap check kare NACH form par sign bhi khud karte h File Disbursal ke time par bank mein koi sign check nhi karta iska ye fayeda uthate h
      Aug 5, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 20, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1egpl) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team   
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        S
        Sriram Bhamidipati
        from Gurgaon, Haryana
        Mar 18, 2021
        Resolved
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        Resolved

        Address: B 505 Ozone Heights, Osman Nagar,

        There were total of 6 transactions

        1) A purchase of INR 18.15 has been made using your Debit Card linked to ICICI Bank Account XXxxx on 18-Mar-21. Info: VSI*Freelancer .

        The Available Balance in your account is INR xxxx

        2) A purchase of INR 3, 084.00 has been made using your Debit Card linked to ICICI Bank Account XX685 on 18-Mar-21. Info: VSI*Freelancer

        3) A purchase of INR 3, 084.00 has been made using your Debit Card linked to ICICI Bank Account XX685 on 18-Mar-21. Info: VSI*Freelancer

        4) A purchase of INR 3, 084.00 has been made using your Debit Card linked to ICICI Bank Account XX685 on 18-Mar-21. Info: VSI*Freelancer

        5) A purchase of INR 3, 084.00 has been made using your Debit Card linked to ICICI Bank Account XX685 on 18-Mar-21. Info: VSI*Freelancer

        6) A purchase of INR 3, 084.00 has been made using your Debit Card linked to ICICI Bank Account XX685 on 18-Mar-21. Info: VSI*Freelancer

        this happened within a span of 2 minutes and I blocked the card

        I have not authorized any payments

        Please resolve this
        thanks
        Sriram B
        Aug 16, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 19, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ee8v) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team   
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          K
          krappu1972
          Mar 18, 2021
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          Address: The Manager Operations ICICI Bank Limited ICICI Bank Tower, C – Wing Autumn Estate, Near Chandivali Studio Chandivali Farm Road, Opp. Mhada
          Website: www.icicibank.com

          I had done transaction in flipkart of amount Rs 28360 on 6th March 2021. Its transaction reference number is [protected] against my flipkart order ID OD[protected] placed on 06.03.2021 for whirlpool ac 1.5 ton. But unfortunately transaction
          became failed due to network error while my said amount is debited from my account. I contacted to flipkart, he replied me that transaction was showing failed. In the meantime icici bank has generated its emi for my failed order today. Please refund the said amount amount and cancel its emi. I have already raised the issue regarding this on icici bank. Its request number is SR[protected] in icici bank. I have already submitted its TDF form. So please solve it at the earliest.
          Thanks
          KUMAR RAJEEV
          +4 photos
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 19, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team 
          Mar 25, 2021
          Updated by krappu1972
          I am updating you that yesterday the amount of Rs 28360 for failed order in flipkart is refunded into ICICI credit card account . Now my request you to close the loan account regarding this and also cancel its emi. Thank you for your co-operation.

          I wish to inform ICICI BANK for SR[protected] via yourself that the amount of Rs 28360 is already refunded by the merchant Flipkart Inter Banglor on 24/03/2021 and its confirmation is received on my email by ICICI bank on 24/03/2021 but still it is taking too much time to cancel the said emi and other changes. I am sending email continuously regarding this but they are not understanding the issue. Please help to solve it at the earliest.

          To refund the amount for the failed order in flipkart and cancel its emi - Comment #3818683 - Image #0
          To refund the amount for the failed order in flipkart and cancel its emi - Comment #3818683 - Image #1
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            S
            Sarahdsouza13
            Mar 18, 2021
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            Address: F-2 holy spirit CHS greenhill Porvorim Goa

            Requesting for refund of Rs.283.44 Rs.333.98 on 22nd January 2021 and Rs.208.26 on 10th February 2021 deducted from my bank account. I am a second year student unavailable to afford MAB charges which I was unaware of. The money I receive is from my parents each month to suffice my expenses. This is a very high amount for me to be deducted. I am not a salaried person. It is my humble request to please refund the amount back to my account
            +2 photos
            Aug 11, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 19, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Shashidhar413
              Mar 18, 2021
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              I ordered through ajio with icici debit card on 10th January, but order not delivered even after a month, so they cancelled order on 5th February and initiated refund on 8th march with reference number: [protected]. I waited for 10 day after initiation of refund but not received in my bank account.
              +3 photos
              Aug 6, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Mar 18, 2021
              Updated by Shashidhar413
              Customer id:[protected]
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ee9y) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                P
                parvgupta
                Mar 18, 2021
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                Resolved

                Amount of 2949 received on 8/3/2021 at 12:06 PM with refund ref no: 629536.
                The amount is not yet been reflecting in my account.
                Kindly update
                +1 photos
                Aug 6, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ebpk) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  D
                  DEEPAK GUPTA DHOLPUR
                  Mar 18, 2021
                  Resolved
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                  Resolved

                  Address: RAJASTHAN

                  There are many time charges deducted from my salary account Amount 29.50 Rs. My ICICI Salary Account Number[protected]. My Name is Naveen Sharma. Please provide Solution and deducted amount reverse in my Account as soon as possible
                  Aug 16, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 18, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    sn mounica
                    Mar 18, 2021
                    Resolved
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                    Resolved

                    My account was debited 2 times with 590 rs this month. Could you please provide an explanation for this
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ebul) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      abhishek2611
                      Mar 18, 2021
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                      Resolved

                      Address: Noida
                      Website: Icici

                      Dear Customer,

                      Greetings from ICICI Bank.

                      We have registered request for New Policy WA Privilege Single Rs. 1899 for OneAssist. Your request no. SR[protected] dated 18-MAR-21 will be completed in 1 wkg day.

                      Kindly close the same and revert my account.
                      +1 photos
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        R
                        rinku@1998
                        Mar 18, 2021
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                        Resolved

                        Address: DAKSHINPURI-65, SHRIKRISHNAPURA, JAGTPURA

                        Debit card
                        Dear Customer, tx#[protected] for Rs3950.00 by SBIDrCARD X7433 at 87002046 on 12Feb21 at 09:28:04.

                        Dear Sir/Madam, you have made a payment of Rs. 3950.00 to REGISTRAR UNIVERSITY OF RAJASTHAN JAIPUR ONLINE RECEIPT ACCOUNT vide eazypay reference ID [protected].
                        +1 photos
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ef5j) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          D
                          dk1317527
                          Mar 17, 2021
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                          Resolved

                          Address: H.No 44, Mata wali gali,Meethapur
                          Website: ICICI Bank

                          Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges.

                          kindly refund amount of 590 rupees

                          (29 16/03/2021 16/03/2021 NACH_AD_RTN_CHRG~Of Bnk BFLf~02MAR2
                          1~99818e5~401DP 590.00 )

                          why you will charges like these under the name of "NACH_AD_RTN_CHRG~Of Bnk BFLf~02MAR2
                          1~99818e5~401DP".
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 19, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ef5m) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            D
                            Dhaval Zadfiya
                            Mar 17, 2021
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                            Resolved

                            I was try to deposit cash into CDM Sarthana ICICI Branch on 10March2021, money was accepted by CDM but transaction was failed due to sudden stop of CDM and my money was stucked inside machine, i wrote letter to Sarthana ICICI Branch Manager on same day but still i haven't get proper resolution as i need my money urgent basis for visa related Stuff.

                            Hoping with good response.
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ebus) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              B
                              Bharatrawal
                              Mar 17, 2021
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                              Dear freind

                              I have got SMS from my UBI account abt Rs 76 Credited by NEFT ICIC BANK RAROG CMS [protected].
                              CAN U EXPLAIN WHAT IS THIS I DONT HAVE ANY WHO CAN DEPOSIT THATBIG AMOUNT RS. 76 IN MY ACCOUNT.

                              IF IT IS A FRAUD THAN YOU GUYS NEED TO BE ALERT & Hope you understand my point
                              do the needful and updateme ASAP
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1edtw) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team   
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                                P
                                Patel chandubhai
                                Mar 17, 2021
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                                Address: Tivoli M/1107 godrej garden city Ahmedabad.

                                I have icici money multiplier, tax savings bonds.I wish to know the present states of the same.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e97q) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  Sathwik Chukkala
                                  Mar 17, 2021
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                                  Hi,

                                  I account was charged with ecsrtn chg without my knowledge.

                                  My account no. Is[protected].

                                  Could you please reverse those charges.

                                  Please feel free to contact me on my moble.

                                  Thank you,
                                  Sathwik,
                                  [protected],
                                  [protected]@gmail.com.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e988) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    kumaratul16101981
                                    Mar 17, 2021
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                                    Resolved

                                    I, atul Singh, date of birth 16th october, 1981, am holder of ICICI bank credit card. I was charged with Rs. 589/- towards annual maintainance fee in the statement for the month of January, 2021 and the outstanding amount was paid by me on 01.02.2021 vide sbin reference no. 5004IV06711463.
                                    But still I am getting the demand for the same amount alongwith penal charges and tax.
                                    I tried contacting the customer care executive through toll free number provided but the call was put on hold for more than an hour.
                                    I am feeling harassed by the bank approach. It is felt that the bank does not have any reconciliation system and has been charging and collecting the unlawfull money from the customers by such scrupulous means.
                                    Customer support services are also not efficient and leaving the customers with no option.
                                    Aug 13, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 19, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      N
                                      Nitika Madaan
                                      Mar 17, 2021
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                                      Greetings for the day

                                      To whom so ever it may concern

                                      This is to inform you that, as on 12/3/2021, I was holding 2 lots of goldm (5 th April 2021 expiry) and 1 lot of goldm ( 5 th May 2021 expiry) in my commodity account . Inbetween 2 to 2 :30 pm, one lot of goldm of 5 th April 2021 expiry got squared off automatically by the icici direct broker without any prior information to me, as I was having 2200 rupees in my commodity account as a margin amount. Around 2 to 2:30 pm goldm fell around 100 points only from 44500 to 44400. My concern and my pain is this, as the goldm fell 100 points only, how can they square off it and why only 1 lot they squared off, as if the broker concern was the margin amount, they should have squared off all the three lots . As the price fell for all the three lots, then why only 1 lot they had squared off.
                                      For your kind information, I was holding these 3 lots since February month, and on daily basis they were deducting the money for the margin amount. But on that particular day around 1 pm I was having 12200 in my commodity account, but for some amount required in equity market, I transferred the 10000 to equity account and balance 2200 was there in commodity market.

                                      Due to this dictatorship and the cruelty of icici direct, I beared the loss of 35000 in that goldm lot .

                                      This is my humble request to you, please look after this matter very meticulously and ASAP.

                                      As for a retail investors like me, 35000 is a huge sum and that too because of icici direct broker dictatorship

                                      My details are mentioned below:

                                      I'd : [protected]
                                      Pan : ADJPL8362N
                                      NAME : Nitika Madaan

                                      Please help me out in this matter in best possible way, as on the phone call nobody is ready to listen me and help me out in this matter .

                                      Your kind assistance will be highly appreciable 🙏

                                      Regards
                                      Nitika Madaan

                                      Sent from Yahoo Mail on Android
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        Barikranjit461
                                        Mar 17, 2021
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                                        Address: K-7,620, Kalinga Nagar Bhubaneswar

                                        Hi 590/- have been deducted from my account[protected] on 16th March. This happens for the second time. Its showing money has been deducted against my bajaj Lian. But all my dues for loan was clear. Still why this thing. I am having this account since 8 years. And still this type of issue is forcing to remove the bank account.

                                        Regards,
                                        Ranjit
                                        +1 photos
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