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ICICI Bank Complaints & Reviews

3.3
Updated: Feb 2, 2026
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ICICI Bank reviews & complaints page 265

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F
Febin Mathew
Mar 14, 2021
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Address: Type 3 363 Ayurvigyan nagar

An unauthorised transaction took place on 13 March'2021 from my ICICI bank account. I was shocked when i got this message that a transaction of 399 INR from VSI/ RAZ lagom L has been done from my bank account, as no OTP was asked for it, the amount was just deducted.
Look into this on urgent basis.
Attached screenshots for reference.
ICICI Bank customer support has been notified about the posted complaint.
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    F
    Febin Mathew
    Mar 14, 2021
    Resolved
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    Resolved

    Address: Type 3 363 Ayurvigyan nagar

    An unauthorised transaction took place on 14 March '2021 from my ICICI bank account. I was shocked when i got this message that a transaction of 399 INR from VSI/ RAZ lagom L has been done from my bank account, as no OTP was asked for it, the amount was just deducted.
    Look into this on urgent basis.
    Attached screenshots for reference.
    Aug 7, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 16, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e6pj) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team   
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      S
      Sabesh P
      Mar 13, 2021
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      I have recharged through Phone Pe and it's shows that payment is successful but when I was checking balance in fastag it's shows the previous balance i.e before the recharge it show's like confirmation awaited now what to do sir ?
      ICICI Bank customer support has been notified about the posted complaint.
      Mar 13, 2021
      Updated by Sabesh P
      Problem with recharge

      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e6qu) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team   
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        M
        manpreet taak
        Mar 13, 2021
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        My amount has been deducted under Amazon stan past 2 months and the payment has been deducting for
        199 /- each months and I am unable to reach your customers care services
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e1l2) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          M
          manpreet taak
          Mar 13, 2021
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          My amount has been deducted under Amazon stan past 2 months and the payment has been resolved
          199 /- each months hAs been deducting and I am unable to reach your customers care services
          ICICI Bank customer support has been notified about the posted complaint.
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            N
            niit.atul
            Mar 13, 2021
            Resolved
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            Resolved

            Address: icici bank
            Website: icicibank.com

            This is regarding my icici bank saving a/c. In the covid-19 lock down i opened a online bank a/c in icici bank because i recieved a call from the icici bank executive regarding some extra benefits like no minimum balance required and no need to visit branch and he guided me how to open the bank a/c online. so i complete all the required procedure as per guidence and pay RS 5000/- online. After one month i received a debit card from post.
            After that i went to the icici bank ATM and found that my mobile no. is not registered with debit card so i called to customer care and requested. they assure me they registered my mobile no. in next 7 working days.
            In between i busy with my job. after 10-15 days again i visit the icici atm then again i face same problem.
            And till now i dont have no a/c number no debit card access and even customer care not entertaining regarding this. so fade up.
            and think all my hard earned money is gone.
            And after one and half month later i recieved a call from icici bank regarding Low balance and requirement of KYC and i shocked that half of my money gone in "MABchgs". After listing this i cried in alone. because that money i saved for my baby school fees and icici executive give me wrong information. so any how i managed and i visited the nearest branch and narrate my scenario they processed my info and told me thats i have to maintain Rs 10000/- and need to do KYC before and then I asked him pls do KYC i have all related document with me right now. and they denied and said they dont have some machine where i tap my thumb and validiate my aadhar no. so i requested them pls give my A/C no atleast and activate my mobile no. and give me my a/c statment. after that i managed Rs 10000/- any how and transfered in to my a/c. in janauary.
            In jan i found that my they registered my mobile no. so any how i managed to login into netbanking and saw that they charged me RS 3400/- till now without my mistake.

            And Please give me a reason why i suffered i cried alot because of your bank executive wrong information.

            please i request to you please give my money back so i can servive in covid -19 situation.
            Atul sharma
            [protected]
            gurgaon
            Aug 10, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 14, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              B
              Bansal RL
              Mar 13, 2021
              Resolved
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              Resolved

              Address: 848/17, HUDA, Jagadhri

              A fraud had taken place of Rs. 31025/- in 7 multiple transactions in my SB A/C No[protected] of ICICI Bank branch, Yamuna Nagar, IFSC code – ICIC000247. I had not received any OTP or message after transaction done. I had also called at ICICI customer care no -[protected] on 24/02/2021 and they had block my debit card and net baking and given the complain no- SR[protected] and they also advised to lodge FIR and I had lodged Police FIR No 007 dated 25/02.2021
              Aug 15, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 14, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                D
                Deep112233
                Mar 13, 2021
                Resolved
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                Resolved

                Samsung refunded my amount on 16th February. Today is 13th march, but the amount is not reflected in my account/debit card EMI limit.

                It was an order placed using the debit card EMI facility.

                Samsung provided me the refund reference number.

                Refund Reference number:[protected]

                My email is "[protected]@gmail.com.". Have called you people many times and initiated emails also. Have provided everything you requested again and again, but no solution

                Funny part is that the bank is deducting EMIs for this refunded order.

                Help me
                Aug 14, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 14, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Sunanya Tripathi
                  Mar 13, 2021
                  Resolved
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                  Resolved

                  I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. I have checked this when i was going through my account statement, the amount was debited on 13th march, 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 14, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    L
                    lokiI0091
                    Mar 12, 2021
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                    Address: 6/10 Rajaji Nagar 2nd Street Villivakkam Chennai 49

                    Just I got msg from my account vin*google debit amount Rs.879 I don't understand what hell debt in my account without my knowledge. How can we stop I don't know anyone know pls suggest me to recover my money.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e1l3) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      R
                      RKSachin0005
                      from Delhi, Delhi
                      Mar 12, 2021
                      Resolved
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                      Resolved

                      I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici bank account on 11 March, 2021 and the transaction message says VSI/AMAZON STAN. Neither had i done any transaction nor did i get any OTP during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 09 Feb, 2021. Could you please assist me regarding this? Please find the attachment regarding the same.
                      Aug 14, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 14, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e1my) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team   
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                        _vaishalisingh_
                        Mar 12, 2021
                        Resolved
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                        Resolved

                        I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 12th March 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
                        Aug 15, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 14, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e1l4) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          T
                          tanubodhe
                          Mar 12, 2021
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                          Address: Mumbai

                          I have my salary account with ICICI bank. It is marked lien for paylater. Even after paying 10000 to savings account they want me to pay double to remove lien. In situation like pandemic, when people are going through such a tough time this unhelpful behavior is not expected from banks.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Mar 25, 2021
                          Updated by tanubodhe
                          Hi,

                          I have my salary account with ICICI bank. It is marked lien for paylater.
                          I received 15000 in my saving account on 9th Mar, 2021. I had an urgent payment to make on that day. Since then I am trying to reach customer care to remove lien as sufficient money is deposited and no negative balance is there but no response from customer care because of which I still haven't received my monthly payment.
                          They say to deposit another 10000 to remove lien and release amount. He also said on call you can complaint where ever you want but we cant help you. You have to pay another 10000.
                          In situation like pandemic, when people are going through such a tough time this unhelpful behavior is not expected from ICICI bank.
                          We are trying to pay your dues and equal support is expected from your side.
                          Kindly requesting you to settle at least my pay later account with the lien amount or at least my emi. Blocking the amount is no solution.
                          even after writing a detailed mail on 12th march, no response from bank is received. Also your email id is not visible. It is showing as protected
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dxsz) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team   
                          I am unable to see your mail id. I had did this earlier too. but no response from your end
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                            S
                            Sujeet B
                            Mar 12, 2021
                            Resolved
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                            Resolved

                            Address: Pune

                            Dear Customer, transaction of INR 999.00 done on ICICI Bank Account XX044 on 11-Mar-21. Info: VSI*WWW MONEY . Call on 18002662 for dispute or SMS BLOCK 044 to [protected] .
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 13, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dznu) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              P
                              pragati lakade
                              Mar 11, 2021
                              Resolved
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                              Resolved

                              Deduction of rs 199/-

                              Would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon st. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. the amount was debited on 11th march, 2019. Cwould like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account...
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                              S
                              Sasirekha Gundigi
                              Mar 11, 2021
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                              To my surprise Icici Bank has deducted Rs. 1899, towards New Policy WA Privilege Single . This is unauthorized transaction and amounts to fraud. I request you to cancel the OneAssist policy and return fund in full.

                              Regards
                              G SASIREKHA
                              A/C no[protected].
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dxti) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team 
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                                F
                                Faiz Ahmed599
                                Mar 11, 2021
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                                Amount of rupees 999/- debited from my debit card stating the below msg

                                A purchase of INR 999.00 has been made using your Debit Card linked to ICICI Bank Account XX047 on 10-Mar-21. Info: VSI*AMAZON STAN.

                                Kindly look into this and reply
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dwef) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team   
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                                  A
                                  Aishik Biswas
                                  Mar 10, 2021
                                  Resolved
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                                  Resolved

                                  I also would like to bring it to your notice that, the amount of rs 199/- has been deducted from my icici account and the transaction message says msi*icl amazon . Neither had i done any transaction nor did i get any otp during the transaction. I have checked this when i was going through my account statement, the amount was debited on 8th Feb and 10th March 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
                                  Aug 10, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 11, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dwa4) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team  
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                                    F
                                    firoz salim
                                    from Mumbai, Maharashtra
                                    Mar 10, 2021
                                    Resolved
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                                    Resolved

                                    Hello,
                                    Why there is deduction of Rs. 826.00, I am not using Dmat account . Few Month back a customer care called me for Fee Dmat account . How you deduct amount form my account without notify me . I need my money back .

                                    124/02/202124/02/2021-DMC/[protected] DP CHGSTILL JAN-21826.0 ,

                                    Transactions List -
                                    FIROZ SALIM KHAN[protected]
                                    Aug 8, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 11, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team 
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                                      A
                                      Ashutosh Sabnekar
                                      from Bengaluru, Karnataka
                                      Mar 10, 2021
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                                      Website: ICICBANK.COM

                                      Date : 25th Feb 2021
                                      Hi,
                                      I am Ashutosh Sabnekar. On 25th Feb 2021, there has been a deduction of rupees 826 from my Salary Account towards DP Charges.

                                      Transaction Remarks :DMC/IN[protected] DP CHGS TILL JAN-21

                                      I have a Demat account in ICICI Direct, but that account is a free account. Now if I see 826 being deducted, it looks like ICICI has hidden charges, which were not earlier conveyed.
                                      Please look into it.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dwa9) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team  
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