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Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 265

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F
Faiz Ahmed599
Mar 11, 2021
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Amount of rupees 999/- debited from my debit card stating the below msg

A purchase of INR 999.00 has been made using your Debit Card linked to ICICI Bank Account XX047 on 10-Mar-21. Info: VSI*AMAZON STAN.

Kindly look into this and reply
ICICI Bank customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dwef) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team   
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    Aishik Biswas
    Mar 10, 2021
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    I also would like to bring it to your notice that, the amount of rs 199/- has been deducted from my icici account and the transaction message says msi*icl amazon . Neither had i done any transaction nor did i get any otp during the transaction. I have checked this when i was going through my account statement, the amount was debited on 8th Feb and 10th March 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
    +2 photos
    Aug 10, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 11, 2021
    ICICI Bank Customer Care's response     Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dwa4) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team  
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      F
      firoz salim
      from Mumbai, Maharashtra
      Mar 10, 2021
      Resolved
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      Resolved

      Hello,
      Why there is deduction of Rs. 826.00, I am not using Dmat account . Few Month back a customer care called me for Fee Dmat account . How you deduct amount form my account without notify me . I need my money back .

      124/02/202124/02/2021-DMC/[protected] DP CHGSTILL JAN-21826.0 ,

      Transactions List -
      FIROZ SALIM KHAN[protected]
      +1 photos
      Aug 8, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 11, 2021
      ICICI Bank Customer Care's response       Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team 
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        A
        Ashutosh Sabnekar
        from Bengaluru, Karnataka
        Mar 10, 2021
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        Website: ICICBANK.COM

        Date : 25th Feb 2021
        Hi,
        I am Ashutosh Sabnekar. On 25th Feb 2021, there has been a deduction of rupees 826 from my Salary Account towards DP Charges.

        Transaction Remarks :DMC/IN[protected] DP CHGS TILL JAN-21

        I have a Demat account in ICICI Direct, but that account is a free account. Now if I see 826 being deducted, it looks like ICICI has hidden charges, which were not earlier conveyed.
        Please look into it.
        ICICI Bank customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dwa9) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team  
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          Q
          qwerty0010
          Mar 10, 2021
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          Resolved

          This is disgusting, getting too many calls (Atleast 2-3 calls/day) from ICICI bank and their consultancies for personal loans and credit card. A day is starting and ending with ICICI bank call. Hope you can understand how they are irritating. I didn't apply for loan/credit cards in any ICICI anywhere.
          Couldn't understand how bank got my numbers.
          Kindly remove my number (+91 - [protected], +91-[protected]) from your database. Expecting from now not to get any call till i apply for loans or credit cards.

          Thanks,
          Aug 13, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 11, 2021
          ICICI Bank Customer Care's response           Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dwed) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            S. Sundari
            Mar 10, 2021
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            Address: Main Branch, Parry's, Chennai 600 001

            This is to bring to your notice that Rs. 129/- has been deducted from my account without any intimation. Transaction of INR 129.00 done on my account no ending xx998 on 10-March 2021 at 14.47 info. MSI*ICL AMAZO where I have not done any transactions. Please refund the same immediately. Fraud transaction I have received SMS and also debited from my account.
            S.. Sundari
            ICICI Bank customer support has been notified about the posted complaint.
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            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dugl) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              ssindhi
              Mar 10, 2021
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              I am Samiksha Sindhi. DP charges of Rs. 481.83 have been deducted from my ICICI bank account on 24/02/2021 with remarks as 'DMC/IN[protected] DP CHGS TILL J
              AN-21' without any prior notice/information.

              I have a demat account with them for 10 years which do not have a single transaction till date and have been dormant for last 10 years. I have never activated that account and do not have any information about that.
              Request a refund for all the DP charges till date for this account.

              Thanks.
              ICICI Bank customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dtrs) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                B
                Badugu Vikas
                Mar 10, 2021
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                Date of Incident: 10 March 2021

                I received a call from ICICI bank and they have given me information about one assist plan. Then they automatically activated the plan without my permission and deducted 1899 from my account. I don't need this plan. Please deactivate this and refund my money immediately

                My account: xx2026
                Phone no. : xx6200
                ICICI Bank customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dtry) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  R
                  Ravikrishna Burla
                  Mar 10, 2021
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                  Status of Tax saving bonds taken in Years 2001-2003

                  Address: Mumbai

                  I had purchased the following Tax saving bonds from ICICI Limited and ICICI Bank Ltd . These Bonds were apparently not redeemed on the due date . Can you pl confirm the status of these Bonds?

                  Slno. Type of TSB Bondholder no. Certificate No. Date of allotment Date of redemption ISSUED by
                  1 032001-TSB-Two [protected] 23042 [protected] [protected] ICICI Ltd
                  2 022002-TSB-one [protected] 175145 [protected] [protected] ICICI...
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                  N
                  NehaGirish
                  Mar 10, 2021
                  Resolved
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                  Resolved

                  I received again and again calls from icici bank. Bank should never call because any fraudulent activity can also be taken place.
                  They just told me about cpp plan. I have not given any permission for that.
                  But instead of that cpp plan has been activated without my permission and amount of rs. 2100 has been deducted.
                  I want to cancel this plan and refund my amount.
                  i have spoken to customer care depart., send mail for refund also, still no action.
                  I'll appeal in consumer court if any action will not be taken.
                  Aug 14, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 12, 2021
                  ICICI Bank Customer Care's response                   Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dxug) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  View replies
                  Dear Customer,

                  We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

                  Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                  Regards
                  CPP Team
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                    G
                    Gunjan Singhal
                    Mar 10, 2021
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                    I have already wrote an email with image of sale void receipt. I was incorrectly charged with 21256/- and merchant provided me with sale void receipt. But refund is taking long and I have other expenses to take care of. I would request bank to accelerate the process.
                    ICICI Bank customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dtta) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team 
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                      M
                      Manuni Ralte
                      Mar 10, 2021
                      Resolved
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                      Resolved

                      My credit card is withheld due to security reason

                      Dear Customer, transaction of INR 14, 170.00 on ICICI Bank Credit Card XXXX07 is withheld due to security reasons. To complete your trxn, pls call our Customer Care.

                      I received this message and there is no one to pick up the phone to call the customer care, please help...
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                      H
                      Harshita S. Jain
                      Mar 9, 2021
                      Resolved
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                      Resolved

                      Address: PLOT NO. 11, ZONE II, ALANKAR PALACE NEAR PRAGATI PETROL PUMP, M. P. NAGAR, BHOPAL.
                      Website: NACH_AD_RTN_CHRG~IPRULIOTP~01FEB21~5bf08

                      Account no.[protected], IFSC Code ICIC0000055,
                      City Bhopal
                      District Bhopal
                      State Madhya Pradesh
                      Address PLOT NO. 11, ZONE II, ALANKAR PALACE NEAR PRAGATI PETROL PUMP, M. P. NAGAR, BHOPAL.

                      These ICICI Bank is auto debiting my 590rs. kindly stop it.
                      Transaction id:
                      NACH_AD_RTN_CHRG~IPRULIOTP~01FEB21~5bf08

                      I request you to kindly stop it ASAP. I cannot afford
                      +1 photos
                      Aug 16, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 10, 2021
                      ICICI Bank Customer Care's response                       Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        M
                        mohan++
                        Mar 9, 2021
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                        Resolved

                        Dear Sir
                        I am holding bond No[protected]six bonds ) for an amt of Rs 30, 000.00. certificate no 53344 ref E[protected]. distinctive[protected] .The redemption date is 08 April 2010. It is requested that the amount may pl be credited in my savings A/C no [protected], SBI sunabeda-2 .
                        Thanks
                        Aug 11, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 12, 2021
                        ICICI Bank Customer Care's response                         Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          L
                          Lokesh Kumar1612
                          Mar 9, 2021
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                          Resolved

                          Address: Pocket-12, Jasola Vihar, New Delhi-110025

                          I would like to bring it to your notice that, the amount of rs 999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. I have checked this when i was going through my account statement, the amount was debited on 9th March.2021. Could you please assist me regarding this. Please find the attachment regarding the same.
                          +1 photos
                          Aug 14, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Mar 09, 2021
                          Updated by Lokesh Kumar1612                           I would like to bring it to your notice that, the amount of rs 999/- has been deducted from my icici account and the transaction message says MSI*ICL AMAZON. Neither had i done any transaction nor did i get any otp during the transaction. I have checked this when i was going through my account statement, the amount was debited on 9th March.2021. Could you please assist me regarding this. Please find the attachment regarding the same.

                          Verified Support
                          Mar 12, 2021
                          ICICI Bank Customer Care's response                           Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dxth_1) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Abhivendra Singh Parihar
                            Mar 9, 2021
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                            My account has more than 16000 balance and i am not able to make transfer when doing with the net banking it is showing total balance is -8000.
                            ICICI Bank customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ds3i) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              N
                              NARENDRA KAPA
                              Mar 9, 2021
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                              Resolved

                              Transaction timed out at beneficiary account

                              I transfer 90000 to SITEMARKETING bank of india account. Money deducted from my account but not credited to beneficiary account. And I got message that Dear Customer, IMPS Txn Ref[protected] for Rs.90, 000.00 is timed out at Beneficiary Bank on 09-Mar-2021 13:47:38. Txn status will be updated by Bene Bank in 3 working days. My phone no: [protected]. My account no :[protected]. Please refund my amount 90000 to my account only. Because I...
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                              Karishma_kk
                              Mar 9, 2021
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                              Resolved

                              Address: 5f/1b Pura fateh mohd., Arail tiraha, naini,allahabad ,uttar pradesh

                              I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 9th march, 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
                              +1 photos
                              Aug 15, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 09, 2021
                              ICICI Bank Customer Care's response                               Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team  
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                                V
                                vijay mannava
                                from Vijayawada, Andhra Pradesh
                                Mar 9, 2021
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                                Address: Matrusrinagar, miyapur, Hyderabad

                                Sir in December icici bank person told me to pay minimum amount of credit card, after that they will convert into EMI. But after so many requests and complaints they converted into EMI in February only after 2 months with adding so many charges since December till February. They had not solved my issue till now. As being a retired soldier I felt very bad as the response of the bank. I had my salary account in icici bank since 20 years. But since December I fed up with their work. Pls take immediate action against them. 100% it is bank fault, why I will pay charges. Since last 01 month I had send so many emails, but till now I don't get any reply from them.
                                ICICI Bank customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dr3a) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  prabhjot26
                                  Mar 9, 2021
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                                  Refund of MAB charges

                                  I want to refund my MAB charges deducted from my account please...
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