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3.3
Updated: Feb 2, 2026
Complaints 23771
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14308
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ICICI Bank reviews & complaints page 266

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Q
qwerty0010
Mar 10, 2021
Resolved
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This is disgusting, getting too many calls (Atleast 2-3 calls/day) from ICICI bank and their consultancies for personal loans and credit card. A day is starting and ending with ICICI bank call. Hope you can understand how they are irritating. I didn't apply for loan/credit cards in any ICICI anywhere.
Couldn't understand how bank got my numbers.
Kindly remove my number (+91 - [protected], +91-[protected]) from your database. Expecting from now not to get any call till i apply for loans or credit cards.

Thanks,
Aug 13, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 11, 2021
ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dwed) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    S
    S. Sundari
    Mar 10, 2021
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    Address: Main Branch, Parry's, Chennai 600 001

    This is to bring to your notice that Rs. 129/- has been deducted from my account without any intimation. Transaction of INR 129.00 done on my account no ending xx998 on 10-March 2021 at 14.47 info. MSI*ICL AMAZO where I have not done any transactions. Please refund the same immediately. Fraud transaction I have received SMS and also debited from my account.
    S.. Sundari
    ICICI Bank customer support has been notified about the posted complaint.
    View replies
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dugl) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      ssindhi
      Mar 10, 2021
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      I am Samiksha Sindhi. DP charges of Rs. 481.83 have been deducted from my ICICI bank account on 24/02/2021 with remarks as 'DMC/IN[protected] DP CHGS TILL J
      AN-21' without any prior notice/information.

      I have a demat account with them for 10 years which do not have a single transaction till date and have been dormant for last 10 years. I have never activated that account and do not have any information about that.
      Request a refund for all the DP charges till date for this account.

      Thanks.
      ICICI Bank customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dtrs) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        B
        Badugu Vikas
        Mar 10, 2021
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        Date of Incident: 10 March 2021

        I received a call from ICICI bank and they have given me information about one assist plan. Then they automatically activated the plan without my permission and deducted 1899 from my account. I don't need this plan. Please deactivate this and refund my money immediately

        My account: xx2026
        Phone no. : xx6200
        ICICI Bank customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dtry) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          R
          Ravikrishna Burla
          Mar 10, 2021
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          Status of Tax saving bonds taken in Years 2001-2003

          Address: Mumbai

          I had purchased the following Tax saving bonds from ICICI Limited and ICICI Bank Ltd . These Bonds were apparently not redeemed on the due date . Can you pl confirm the status of these Bonds?

          Slno. Type of TSB Bondholder no. Certificate No. Date of allotment Date of redemption ISSUED by
          1 032001-TSB-Two [protected] 23042 [protected] [protected] ICICI Ltd
          2 022002-TSB-one [protected] 175145 [protected] [protected] ICICI...
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          N
          NehaGirish
          Mar 10, 2021
          Resolved
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          Resolved

          I received again and again calls from icici bank. Bank should never call because any fraudulent activity can also be taken place.
          They just told me about cpp plan. I have not given any permission for that.
          But instead of that cpp plan has been activated without my permission and amount of rs. 2100 has been deducted.
          I want to cancel this plan and refund my amount.
          i have spoken to customer care depart., send mail for refund also, still no action.
          I'll appeal in consumer court if any action will not be taken.
          Aug 14, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 12, 2021
          ICICI Bank Customer Care's response           Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dxug) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          View replies
          Dear Customer,

          We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

          Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

          Regards
          CPP Team
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            G
            Gunjan Singhal
            Mar 10, 2021
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            I have already wrote an email with image of sale void receipt. I was incorrectly charged with 21256/- and merchant provided me with sale void receipt. But refund is taking long and I have other expenses to take care of. I would request bank to accelerate the process.
            ICICI Bank customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dtta) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team 
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              M
              Manuni Ralte
              Mar 10, 2021
              Resolved
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              Resolved

              My credit card is withheld due to security reason

              Dear Customer, transaction of INR 14, 170.00 on ICICI Bank Credit Card XXXX07 is withheld due to security reasons. To complete your trxn, pls call our Customer Care.

              I received this message and there is no one to pick up the phone to call the customer care, please help...
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              H
              Harshita S. Jain
              Mar 9, 2021
              Resolved
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              Resolved

              Address: PLOT NO. 11, ZONE II, ALANKAR PALACE NEAR PRAGATI PETROL PUMP, M. P. NAGAR, BHOPAL.
              Website: NACH_AD_RTN_CHRG~IPRULIOTP~01FEB21~5bf08

              Account no.[protected], IFSC Code ICIC0000055,
              City Bhopal
              District Bhopal
              State Madhya Pradesh
              Address PLOT NO. 11, ZONE II, ALANKAR PALACE NEAR PRAGATI PETROL PUMP, M. P. NAGAR, BHOPAL.

              These ICICI Bank is auto debiting my 590rs. kindly stop it.
              Transaction id:
              NACH_AD_RTN_CHRG~IPRULIOTP~01FEB21~5bf08

              I request you to kindly stop it ASAP. I cannot afford
              Aug 16, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 10, 2021
              ICICI Bank Customer Care's response               Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                M
                mohan++
                Mar 9, 2021
                Resolved
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                Resolved

                Dear Sir
                I am holding bond No[protected]six bonds ) for an amt of Rs 30, 000.00. certificate no 53344 ref E[protected]. distinctive[protected] .The redemption date is 08 April 2010. It is requested that the amount may pl be credited in my savings A/C no [protected], SBI sunabeda-2 .
                Thanks
                Aug 11, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 12, 2021
                ICICI Bank Customer Care's response                 Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  L
                  Lokesh Kumar1612
                  Mar 9, 2021
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                  Resolved

                  Address: Pocket-12, Jasola Vihar, New Delhi-110025

                  I would like to bring it to your notice that, the amount of rs 999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. I have checked this when i was going through my account statement, the amount was debited on 9th March.2021. Could you please assist me regarding this. Please find the attachment regarding the same.
                  Aug 14, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Mar 09, 2021
                  Updated by Lokesh Kumar1612                   I would like to bring it to your notice that, the amount of rs 999/- has been deducted from my icici account and the transaction message says MSI*ICL AMAZON. Neither had i done any transaction nor did i get any otp during the transaction. I have checked this when i was going through my account statement, the amount was debited on 9th March.2021. Could you please assist me regarding this. Please find the attachment regarding the same.

                  Verified Support
                  Mar 12, 2021
                  ICICI Bank Customer Care's response                   Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dxth_1) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    Abhivendra Singh Parihar
                    Mar 9, 2021
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                    My account has more than 16000 balance and i am not able to make transfer when doing with the net banking it is showing total balance is -8000.
                    ICICI Bank customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ds3i) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      N
                      NARENDRA KAPA
                      Mar 9, 2021
                      Resolved
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                      Resolved

                      Transaction timed out at beneficiary account

                      I transfer 90000 to SITEMARKETING bank of india account. Money deducted from my account but not credited to beneficiary account. And I got message that Dear Customer, IMPS Txn Ref[protected] for Rs.90, 000.00 is timed out at Beneficiary Bank on 09-Mar-2021 13:47:38. Txn status will be updated by Bene Bank in 3 working days. My phone no: [protected]. My account no :[protected]. Please refund my amount 90000 to my account only. Because I...
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                      Karishma_kk
                      Mar 9, 2021
                      Resolved
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                      Resolved

                      Address: 5f/1b Pura fateh mohd., Arail tiraha, naini,allahabad ,uttar pradesh

                      I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 9th march, 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
                      Aug 15, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 09, 2021
                      ICICI Bank Customer Care's response                       Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team  
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                        V
                        vijay mannava
                        from Vijayawada, Andhra Pradesh
                        Mar 9, 2021
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                        Address: Matrusrinagar, miyapur, Hyderabad

                        Sir in December icici bank person told me to pay minimum amount of credit card, after that they will convert into EMI. But after so many requests and complaints they converted into EMI in February only after 2 months with adding so many charges since December till February. They had not solved my issue till now. As being a retired soldier I felt very bad as the response of the bank. I had my salary account in icici bank since 20 years. But since December I fed up with their work. Pls take immediate action against them. 100% it is bank fault, why I will pay charges. Since last 01 month I had send so many emails, but till now I don't get any reply from them.
                        ICICI Bank customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dr3a) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          P
                          prabhjot26
                          Mar 9, 2021
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                          Refund of MAB charges

                          I want to refund my MAB charges deducted from my account please...
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                          D
                          Dayanim Madhavan
                          Mar 9, 2021
                          Resolved
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                          Resolved

                          Address: New no 18 old no 16 Vadapalani andavar koil street, vadapalani

                          This is Madhavan my account number is[protected]. Yesterday[protected] I had withdrawn cash of Rs 5000, Rs 4000, Rs 3000 & Rs 3000 four times in Central bank of India West mambalam branch
                          Govindan Road Out of which during the third transaction of Rs 3000 the ATM machine was hanged & money was not issued by ATM but it was debuted in my account from Yesterday I try to contact customer care call was not connected take this as my humble request & enquire this issue & reverse my amount for Rs 3000 as soon as possible
                          Aug 18, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 10, 2021
                          ICICI Bank Customer Care's response                           Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            piyush2222
                            from Noida, Uttar Pradesh
                            Mar 9, 2021
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                            Resolved

                            Tomorrow was on March 8th I got a message notification that some amount of money got deducted from my account. When I logged into my account and checked for the respective transaction, it is showing as VIS/RAZ Defma. But I didn't perform any transaction and the money got deducted from my account without any OTP approval also. Please resolve this issue ASAP.
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 10, 2021
                            ICICI Bank Customer Care's response                             Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dts4) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              T
                              Tanyakan
                              from Mumbai, Maharashtra
                              Mar 8, 2021
                              Resolved
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                              Resolved

                              I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 8th MArch, 2021 Could you please assist me regarding this. Please find the attachment regarding the same.
                              Aug 15, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 08, 2021
                              ICICI Bank Customer Care's response                               Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dosg) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                Satish Chandra B S
                                Mar 8, 2021
                                Resolved
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                                Resolved

                                I tried several times to get OTP while ordering on Flipkart and it requires me to enter my OTP but i am not getting it from ICICI bank

                                I tried to contact customer care no. "[protected]" but it is directing me to check "www.airtel.in" and saying this is a special no. and getting disconnecting.

                                In this regard, request to do the needful support.

                                Looking further to hear from you.

                                Thanking You

                                Credit Card Details:
                                ICICI BANK CORAL CARD, VISA PLATINUM, [protected]

                                Name : S S Chandra Bommagani
                                Cell no : [protected]
                                Place : hyderabad
                                Aug 15, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 08, 2021
                                ICICI Bank Customer Care's response                                 Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team 
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