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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 268

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R
Rimanish
Mar 2, 2021
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Address: Mumbai

Today I received SMS at 2:45 pm from ICICI bank that shows I have transaction of Rs. 129/- done on ICICI Bank Account XXX728 on 02-Mar-21. info:VSI*AMAZON ST. neither I received any otp nor I have purchased from amazon... This transaction was not done by me...
+1 photos
ICICI Bank customer support has been notified about the posted complaint.
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Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team  
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    R
    rmagician
    from Noida, Uttar Pradesh
    Mar 2, 2021
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    IIN/I-Debit/SI ONEAST transaction for ICICI account

    Rupees 1, 399 has been deducted on 2nd March 2021.

    Transaction details: IIN/I-Debit/SI ONEAST
    Transaction ID:[protected]/106

    I have not authorized the transaction in any way. Please resolve the issue and get me my money back....
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    Anurag_x
    from Powai, Maharashtra
    Mar 2, 2021
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    INR 870 have been deducted from my account. Looks like a demat amount deduction. On what basis was this amount deducted? I am not using any ICICI product where demat information is involved.
    Need to know how this happened and amount should be refunded.
    ICICI Bank customer support has been notified about the posted complaint.
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    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dcnl) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      C
      Chawrekadambari
      from Mumbai, Maharashtra
      Mar 2, 2021
      Resolved
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      Resolved

      Just received a call from an individual named Sajan Kumar[protected] pretending to be an ICICI customer care employee. He asked for my customer id and tried resetting my account password. When that didn't work, he asked for my debit card grid and reset my password and I was not able to access my account.

      He even gave me his ICICI account number to make a fund transfer.

      I was able to quickly reset my account password and lock him out, but please take note of this.
      Aug 13, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 03, 2021
      ICICI Bank Customer Care's response       Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dc6g) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        R
        raj_mehtta
        Mar 2, 2021
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        Address: BLOCK GG-2, FLAT NO.71-C DDA FLATS, VIKAS PURI

        My name is Rajan Mehta and i'm holding a salary in icici bank since the past 10 years. i just saw today when i checked my account online, that thrice i have been charged posdec chg of rs. 29.50 each on March 2nd 2021 and the description says:
        ICICI Bank customer support has been notified about the posted complaint.
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        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d9l6) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Reply
        raj_mehtta's [Complaint's author] reply, Mar 3, 2021
        Transactions List - RAJAN MEHTA - 105401502117Displaying 1 - 7 of 7 results
        S No. Value Date Transaction Date Cheque Number Transaction Remarks Withdrawal Amount (INR) Deposit Amount (INR) Balance (INR)

        1 16-02-2021 16-02-2021 MMT/IMPS/104717490176/6KaAAI173119/ 1 76.5
        BAJAJ FINA/Indusind Bank
        2 01-03-2021 01-03-2021 CAM/66431SRY/CASH DEP/01-03-21 8, 000.00 8, 076.50
        3 02-03-2021 02-03-2021 POSDEC CHG/23-12-2019/0437+GST 29.5 8, 047.00
        4 02-03-2021 02-03-2021 POSDEC CHG/23-12-2019/9600+GST 29.5 8, 017.50
        5 02-03-2021 02-03-2021 POSDEC CHG/23-12-2019/9600+GST 29.5 7, 988.00
        6 02-03-2021 02-03-2021 CMS/000764023683/SMSOTP__6595979 3, 567.00 4, 421.00
        7 02-03-2021 02-03-2021 CMS/000764023709/SMSOTP__6595979 3, 561.00 860
        raj_mehtta's [Complaint's author] reply, Mar 8, 2021
        We have no received any reply from your side. Please contact me on my email id [email protected] or my contact number 9773935751

        Rajan Mehta
        The bank is not responding my mail and not refunding my money back and neither any person make a call on my mentioned money number [protected]
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          S
          subashsahoo61
          from Noida, Uttar Pradesh
          Mar 2, 2021
          Resolved
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          Resolved

          I had created an NPS account on 24.02.21 where I had registered bank name ICICI BANK.But till date my account is showing frozen despite fact that I had successfully contributed Rs 500 after pran generation.I had raised several grievances with NPS portal and they asked me to approach bank and when I approach bank, they are telling that they have nothing to do with kyc verification for NPS account.Infact they are clueless about NPS processes.i have salary account with icici for last 13 years.I have sent a mail to [protected]@icicibank.com also on this matter but no response yet.Please help.
          Mar 3, 2021
          Complaint marked as Resolved 
          Issue is not addressed properly.only a reply to visit branch.no specific details about the problem and process to resolve it.
          ICICI Bank customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d9ko) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Reply
          subashsahoo61's [Complaint's author] reply, Mar 3, 2021
          I have applied for eNPS on 24 Feb 2021 and selected ICICI Bank for bank verification, as I am a customer of ICICI Bank for past 13 years. But the status is """Tier I Status: Freeze due to KYC verification is pending at Bank""".
          I went to ICICI Bank, but they are not sure about the verification process.
          I had tried to reach customer care, but they have no understanding of this and are unable to help.
          I had raised complaint to ICICI Bank customer care, but they did not understand the question at all.
          My final option was to raise complaint here, hope ICICI Bank will take care of this this time.
          Please don't provide only standard reply.I have already sent a mail to [email protected]. And [email protected] check.
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            P
            Power Prudhvi
            from Bengaluru, Karnataka
            Mar 2, 2021
            Resolved
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            Resolved

            I transferred Rs 27, 000 through IMPS on 01st Mar 2021 at 16.35 from ICICI A/C to HDFC bank A/C.

            Transaction Remark : MMT/IMPS/[protected]

            The amount did not get credited to the Beneficiary Account neither was refunded back to my account.

            But I got a message that said

            "Dear Customer, IMPS Txn Ref[protected] for Rs.27, 000.00 is timed out at Beneficiary Bank on 01-Mar-2021 16:35:34. Txn status will be updated by Bene Bank in 3 working days.."
            Mar 2, 2021
            Complaint marked as Resolved 
            credited in benificiary acc just now
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 04, 2021
            ICICI Bank Customer Care's response             Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              T
              Tamil Selvan N 1989
              Mar 2, 2021
              Resolved
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              Resolved

              Address: Mumbai, India

              I have made an IMPS of rs. 30500/- from ICICI bank to IndusInd bank on 01.03.21. Money has been debited from my ICICI bank account but has yet not been credited to my IndusInd . as it is showing the transaction is timed out.
              Please help me in this regard.The amount did not get credited to the Beneficiary Account neither was refunded back to my account.

              Transaction detail given below.

              Transaction id:[protected]
              A/c No[protected].

              Regards
              Tamilselvan
              +2 photos
              Mar 2, 2021
              Complaint marked as Resolved 
              Automaticaly credited to my beneficiary account after 24 hrs
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 03, 2021
              ICICI Bank Customer Care's response               Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                K
                K D Dwivedi
                from Bengaluru, Karnataka
                Mar 2, 2021
                Resolved
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                Resolved

                Address: Dr K D DWIVEDI, Imiliya, Mau UP 275101

                Please let me know the payment status of following bond-
                Option-3
                Face value-6660/- per bond
                Issue price-5000/- per bond
                Allotment date[protected]
                Redemption date[protected]
                Bond holders no.[protected]
                Certificate no.-19193
                Name of bondholder-KAUSHLENDRA DHAR DWIVEDI
                NO OF BOND -one
                Distinctive no.47482
                +1 photos
                Aug 13, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 03, 2021
                ICICI Bank Customer Care's response                 Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dcdo) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  K
                  K D Dwivedi
                  from Bengaluru, Karnataka
                  Mar 2, 2021
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                  Address: Dr I’d Dwivedi,Imiliya, Maunath Bhanjan Mau UP

                  Please give the payment status of following-
                  ICICI safety bond August 2000
                  Face value -7000/- per bond
                  Issue price-5000/- per bond
                  Date of allotment[protected]
                  Redemption date[protected]
                  Certificate no-17043
                  Distinctive no’s[protected]
                  +1 photos
                  ICICI Bank customer support has been notified about the posted complaint.
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                    K
                    K D Dwivedi
                    from Bengaluru, Karnataka
                    Mar 1, 2021
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                    Tax saving bond-022001-TSB-two payment status

                    Address: Dr k d Dwivedi Imiliya Mau U P
                    Website: [email protected]

                    Payment status of above bond
                    Face value 7000/-
                    Issue price-5000/- per bond
                    Date of allotment[protected]
                    Redemption date[protected]
                    Certificate number-148106 and148107
                    Distinctive numbers-274926 and 274927...
                    +1 photos
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                    S
                    Sreelakshmi9895
                    from Hyderabad, Telangana
                    Mar 1, 2021
                    Resolved
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                    Resolved

                    Address: Hyderabad

                    Hi,

                    I have made an IMPS of Rs.14, 500/- from ICICI bank to Bank Of India on 1.03.2021. Money has been debited from my ICICI bank account but has yet not been credited to Bank Of India.

                    The amount did not get credited to the Beneficiary Account neither was refunded back to my account.

                    But I got a message that said

                    Dear Customer, IMPS Txn Ref [protected] for Rs.14, 500.00 is timed out at Beneficiary Bank on 01-Mar-2021 16:54:21. Txn status will be updated by Bene Bank in 3 working days.

                    Kindly do the needful
                    Aug 13, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 03, 2021
                    ICICI Bank Customer Care's response                     Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dce2) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      D
                      Dherna dhayalan
                      Mar 1, 2021
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                      Address: ICICI bank. thallakulam branch madurai

                      I am icici account holder sir debit amount of SMAB charge in my account you are not received proper information and you debit in my account I am Deposit amount for loan EMI you debit tha amount refund tha amount
                      +3 photos
                      ICICI Bank customer support has been notified about the posted complaint.
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                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        Aniketagarwalblpl97
                        from Ghumarwin, Himachal Pradesh
                        Mar 1, 2021
                        Resolved
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                        Resolved

                        I have applied for the business loans and after sanctioning it BLG TEAM AJMER is now creating a problem and delaying their commitment to make payments. My legal was cleared at the time of sanction. Now at the time of sanction they are raising issue in it which was never ever discussed earlier. BLG TEAM AJMER failed to fulfill thier commitment
                        Aug 13, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 03, 2021
                        ICICI Bank Customer Care's response                         Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dcer) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          ayac
                          from Bengaluru, Karnataka
                          Mar 1, 2021
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                          Address: SARJAPUR ORR IBLUR FLYOVER BENGALOURU

                          On 8 feb 2021 a sum of rs 7000 was paid to medlife for purchase of medicines.(payment id pay-gz6rfqlgvxfutv. This payment was not received by medlife. In the normal course of events this payment should have been reverted to my account. Unfortunately this has not happened. I seek your company to sort out the issue.
                          ICICI Bank customer support has been notified about the posted complaint.
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                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d9lg) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            P
                            prince_1
                            from Noida, Uttar Pradesh
                            Mar 1, 2021
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                            It's prince, an amount of 826 rupees has been deducted from my account in the name of dp chgs till jan-21 .I tried to reach icici by mail but did not receive response yet.
                            There was no prior notice of deduction and i haven't received any deduction message.
                            I need my money back
                            ICICI Bank customer support has been notified about the posted complaint.
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                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d9kh) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              R
                              RajeshK998
                              from Ludhiāna, Punjab
                              Mar 1, 2021
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                              My account has been deducted with Rs. 742 DMC & Rs. 83 DP charges.

                              I never approach to bank for such account.

                              I emailed to bank regarding many times and they confirmed me that it will not be happen again but it's still going on.
                              +2 photos
                              ICICI Bank customer support has been notified about the posted complaint.
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                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dek8) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team  
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                                A
                                Ankita Supkar
                                from Chennai, Tamil Nadu
                                Mar 1, 2021
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                                Address: Bangalore

                                I am a ICICI account holder. I see several deduction under SMAB charges without any notification. No msg no email. Not ever sms regarding these transactions. This is not acceptable at all.
                                ICICI Bank customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d9kr) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  keerthi_95
                                  from Noida, Uttar Pradesh
                                  Mar 1, 2021
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                                  Hello sir, I am keerthika.on Aug 2020 1000rs deducted from my account without my knowledge.and recently 75rs deducted from my acount on march 01 2021.my Acount is pretected or not?.I didn't received any sms about deduction.please refund my money as soon as possible.Thank You.
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d9m6) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    A
                                    Ashish K. Mittal
                                    from New Delhi, Delhi
                                    Mar 1, 2021
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                                    I had unpledged my RIL shares and got unpledged but 218 shares showing under pledge withdrawal qty and i am not able to sell these shares. i have written atleast 20 emails to icici direct but they respond like fools and not even read the email carefully. till now i have not received any reply as to why my shares are showing under withdrawal pledge qty. i will close my account soon and switch over to zerodha which is much easier platform then icici direct.
                                    ICICI Bank customer support has been notified about the posted complaint.
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