Claimed

ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
Resolved
14308
Unresolved
9475
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 268

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
E
esPrashant
from Junnar, Maharashtra
Mar 6, 2021
Resolved
Report
Copy
Resolved

Respected sir, today fastag toll deducted twice, ie. At chandwad toll plaza and again at Dhule ( Laling ) toll plaza, if Rs.135 deducted at chandwad toll then next dhule toll should not be deducted... 😠, Sending here screenshots of text messages..
Please revert my extraa amount to my fastTag account as soon as possible,
This is happening to me third time now...
If I didn't get my excess money back, then I have to go to consumer court and media also...
Prashant Sanghavi
[protected]
Car no. MH 15 GF 8313
Aug 13, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 08, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    mycrush
    from Ghumarwin, Himachal Pradesh
    Mar 6, 2021
    Report
    Copy

    I had purchased ICICI fastag through Google pay.
    But neither Tag delivered nor amount refunded after many times follow up.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dntb) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      archananalawade
      from Powai, Maharashtra
      Mar 6, 2021
      Report
      Copy

      Hi

      ICICI bank has deducted around 6000 from my account which i am just using for saving money, no msg was received by me for any deductions.

      ECSRTNCHG230419_SR[protected]GST 413
      ECSRTNCHG230719_SR[protected]GST 413
      ECSRTNCHG230819_SR[protected]GST 413
      ECSRTNCHG250919_SR[protected]GST 413
      ECSRTNCHG260619_SR[protected]GST 413
      ECSRTNCHG261119_SR[protected]GST 413
      ECSRTNCHG290120_SR[protected]GST 413
      ECSRTNCHG300320_SR[protected]GST 590
      ECSRTNCHG301019_SR[protected]GST 413
      ECSRTNCHG301219_SR[protected]GST 413
      ECSRTNCHGS231220_SR[protected]GST 590
      ECSRTNCHGS270121_SR[protected]GST 590
      ECSRTNCHGS271120_SR[protected]GST 590
      ECSRTNCHGS280220_SR[protected]GST 413

      What kind of service is this?
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1djp6) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Is this a email id [protected]@icicibank.com
      Helpful
      Found this helpful?
      2 Comments
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Aadilc Choudhary
        from Noida, Uttar Pradesh
        Mar 6, 2021
        Report
        Copy

        I am not able to close the account
        ICICI Bank customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Aadilc Choudhary
          from Noida, Uttar Pradesh
          Mar 6, 2021
          Report
          Copy

          I am not able to close my account
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1djp9) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            B
            BHASKAR_KUMAR
            from Kānke, Jharkhand
            Mar 6, 2021
            Report
            Copy

            Address: Shivaji chowk,banka

            My 129 rs is deducted from my account without my permission
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dnqi) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team   
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              SKChand
              from Powai, Maharashtra
              Mar 6, 2021
              Report
              Copy

              Address: Pune

              I am Preksha Chand holding saving account with ICICI Bank at Pune branch. It came to my notice this month that there is a deduction of Rs. 1899/- from account since 2018 in lieu of CPP for which I have never authorised nor given consent for the same. On contacting the CPP from my registered mobile number(with my saving account) they stated that we don't have record for this mobile number & passed on the buck to some other department thus putting me in loop with no sensible answer. Is this some fraud going on? In case if there is some consent I would like to have a copy/recording of the same. Please return my complete amount of 4 years (1899*4) along with the interest. My phone number is [protected]
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1djrr) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                G
                Garvit Davera
                from Ghumarwin, Himachal Pradesh
                Mar 5, 2021
                Resolved
                Report
                Copy
                Resolved

                Address: 17/42 Chopasni Housing Board Jodhpur Rajasthan 342001

                Dear Customer, transaction of INR 639.00 done on ICICI Bank Account XX426 on 05-Mar-21. Info: VSI*RAZ EDUNE. The Available Balance is INR 4, 90, 650.70. Call on 18002662 for dispute or SMS BLOCK 426 to [protected] . I recieved this message but i didn't initiated this transaction and neither i recieved any OTP related it kindly tell me how it happened!?
                Aug 7, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 08, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dnq4) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team   
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  F
                  FFshaikh
                  from Panvel, Maharashtra
                  Mar 5, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  I would like to bring it to your notice that, the amount of rs1366.52/- has been deducted from my icici account and the transaction message says vsi*amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto-renewal. I have checked this when I was going through my account statement, the amount is debited on 05th March, 2021. Could you please assist me regarding this? Please find the attachment regarding the same
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 08, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1doq8) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team  
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    H
                    honeybeee
                    from Patiāla, Punjab
                    Mar 5, 2021
                    Report
                    Copy

                    Address: URBAN ESTATE QADIAN CHUNGI ICICI BANK BATALA 2 BRANCH

                    Dmc charges of rs 757 charged by icici bank without any reason . Please refund me as soon as possible
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team 
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      V
                      veluri.s
                      from Kūkatpalli, Telangana
                      Mar 5, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      I want to lodge a complaint against Mr. Satish[[protected]] working in ICICI Credit card recovery office situated Chennai. I owed a Credit Card from ICICI Bank and the outstanding are around 1, 20, 000 as settlement figure... i have not denied paying the same but asked to for installments and wait till next month.
                      But now I am getting HARRASING THREATS and abuses from ICICI Bank recovery team to pay the amount. Even he started calling at my office and Office Employees and they are Harassing Lady employees also on phone and doing misbehave with the staff members. He has no rights to abuse either me or my office team this way. This is really annoying and ridiculous to call on office numbers. I got many calls today itself from[[protected]] Name. Satish.

                      Please take a quick action against him or my office will lodge a police complaint against him as they have telephonic recordings against him abusing everyone on the phone.
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 08, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        prady112
                        Mar 5, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: A-301 shukun residency-1, behind sakar school new c.g road chandkheda

                        My Card got expired and I am not able to connect to icici customer support to renew the card
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 08, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dot2) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          Y
                          Yashkia
                          from Ghumarwin, Himachal Pradesh
                          Mar 5, 2021
                          Report
                          Copy

                          I received email referring 272 rs has been deducted from my ICICI account to vsi Amazon stan. I didn't apply for any subscription. Please resolve the issue.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1di2s) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team  
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            suryapratap095
                            from Dehra Dūn, Uttarakhand
                            Mar 5, 2021
                            Report
                            Copy

                            Hello,

                            I had deduction of 590 INR from my savings account with ECSRTNCHGS as transaction remark.

                            Can you please explain why is getting deducted.

                            Thanks in advance.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1di2w) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team  
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              V
                              veenapvl
                              from Malkajgiri, Telangana
                              Mar 5, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              Hello There,

                              Issue: Wrong Fund Transfer from ICICI to HDFC Bank
                              Amount: 46000 inr
                              Date of incident: Feb 27th 2021
                              Complaint date: Feb 27th 2021
                              Case No: SR[protected]

                              I have done a 46k of fund transfer from ICICI (my account) to HDFC bank account (unknown), i did complained to the customer care, they opened the ticket and promised me that I will receive my money in 5 working days, but without any sms/email they closed it within 2 days. I did complain again and they are asking with contact HDFC bank for the follow-up. Kindly let me know how can I get my money back.
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 05, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1di31) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team  
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                N
                                Namisam
                                Mar 5, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: UNIT 001, 349 BUSINESS POINT, OFF. W. E. HIGHWAY,,NEAR SAI SERVICE, ANDHERI EAST,,MUMBAI, MAHARASHTRA,MUMBAI,MH,IN,400069

                                On 24th Feb, 2021, money has been deducted from my account without my consent.
                                DMC/[protected] DP CHGS TILL JAN-21 Amt. Rs. 826/-
                                This is the transaction details.
                                When i called customer care regarding the same, she said its DMAT Account charges deducted.
                                But i never used DMAT Account of ICICI. Atleast they should intimate me before deducting such charges whether i want or not.
                                Kindly look into the matter & help me to get back my money deducted.
                                Aug 15, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 05, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1di38) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team  
                                email id mentioned is protected. write in simple text.
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  mushke
                                  from Bengaluru, Karnataka
                                  Mar 5, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Amanagurthi
                                  Website: Every month vsi/amazon stan debit

                                  M.Thirupathi(Telangana)
                                  I would like to bring it to your notice that, the amount of rs129/- every month has been deducted from my icici account, a/c no:[protected]and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am not a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 8months. Could you please assist me regarding this. Please find the attachment regarding the same.
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 05, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team   
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    R
                                    Rupam06k
                                    from Gaya, Bihar
                                    Mar 4, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    My account was debited Rs.199 for no apparent reason. The following message was received:

                                    Dear Customer, transaction of INR 199.00 done on ICICI Bank Account XX314 on 04-Mar-21. Info: VSI*AMAZON ST. The Available Balance is INR 13, 066.64. Call on 18002662 for dispute or SMS BLOCK 314 to [protected]

                                    I have not made any such transactions and I do not have any auto renewal subscriptions. I have not received any otp or any transaction intimation.

                                    Apparently there are other icici customers with the same issue and this is a common occurrence. I would like get it resolved this issue soon with my deducted amount reverted to my account.
                                    Aug 14, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 05, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1di36) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    I have dropped an email to [protected]@gmail.com

                                    Provided email id [protected]@icicibank.com is not showing valid Account. please assist me further
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      sridar.it
                                      from Pallāvaram, Tamil Nadu
                                      Mar 4, 2021
                                      Report
                                      Copy

                                      I am icici bank customer. Rs-590 debited from my account without my notice. Kindly refund my amount 3/3/2021.

                                      03/03/2021 03/03/2021 ECSRTNCHGS010321_SR[protected] 590.00

                                      My email id sridar.[protected]@gmail.com .

                                      Please contact and revert my amount.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1di3b) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        C
                                        camayurt
                                        Mar 4, 2021
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Address: B 306 , Hillcrest 1 , Raheja Vihar

                                        I have deposited 92, 000 on 7th Feb 2021 (with the denomination of 136*500notes and 12*2000 notes) in the Deposit machine. And the machine took the money and showed the time out error. I got the receipt (having machine no 0010221SRY) stating contact branch manager. I visited the branch the next day and given a complaint. I got only Rs.80, 000 credit in my account, and six notes of Rs.2000 are missing. No one is taking this seriously, and I am suffering as my Rs.12, 000 is stuck due to a machine fault. I have been a genuine customer of ICICI bank for two years and never thought that it would give such a bad service for system fault. When I escalated this issue, I got the bank official's response stating that we need to check the CC TV footage. We checked CCTV footage and found it of no use. Unsure how CC TV will show the number of notes put in the deposit vault. I need your help to escalate this matter and resolve the dispute and get back my money.
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Mar 05, 2021
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1di37) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team   
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit