ICICI Bank Complaints & Reviews

I am having an unusual deduction from my account and am unable to understand why this is happening. This is happening continuously.

ECSRTNCHGS230221_SR[protected] is the particular to which the deduction is happening.

Feb 24 was the first date when this had happened. Attaching the screenshots for reference. I tried reaching the customer care numbers of icici but have got no response. I want clarity on this

Aug 13, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Can I know why my account got multiple ECSRTNCHGS charged from 1st January 2021? and why there is no email and SMS communication about this ECSRTNCHGS?

Because of this pandemic situation, I lost my job but somehow I managed to pay my outstanding EMIs. And now I am worried to deposit money into my account because of this unknown ECSRTNCHGS and over home loan EMI charges.

I contacted so so many people for the past three months but they never replied just keep passing my issues from one person to another.

In this pandemic situation every penny counts but I guess ICICI only entertains their big client and not the middle-class people.

Ref: Attached transaction history

Thanks
Snehlata G
[protected]@gmail.com

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I have applied for eNPS on 22 Feb 2021 and selected ICICI Bank for bank verification, as I am a satisfied customer of ICICI Bank for past few years. But the status is """Tier I Status: Freeze due to KYC verification is pending at Bank""".
I went to ICICI Bank, but they are not sure about the verification process.
I had tried to reach customer care, but they have no understanding of this and are unable to help.
I had raised complaint to ICICI Bank customer care, but they did not understand the question at all.
My final option was to raise complaint here, hope ICICI Bank will take care of this this time.

Mar 4, 2021

Complaint marked as Resolved

My nps account has been verified and made active within 2 hours of sending an email to [email protected]

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dcqt) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Mar 04, 2021

Updated by arghya01 What is the email id?[protected]@icicibank.com???

Mar 04, 2021

Updated by arghya01 my nps account is verified within 2 hours of dropping an email -- [protected]@icicibank.com

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Hello,
My trading account number is: xxxxxxxxxxxx
I have been tricked into opening this account and was told that there were no charges annually or maintenance or brokerage charges. I did not connect my bank account to this account and still Rs. 826 have been deducted from my ICICI Savings account. How can that be done.

I tried contacting customer care on multiple occasions. It is a paid number and takes several minutes to actually get to the IVR menu to speak to the customer care executive. The call disconnects after a while and the customer is charged a hefty amount for the call. Absolutely ridiculous.

I need to know why I was charged this amount and demand a refund of it. Also, would like to cancel my trading / demat account with ICICI. I do not need it at all.

Aug 13, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: C-13 Shivsagar soc opp IDBI Bank Jagtap, chowk Wanwadi Pune -411040

My name is Akshay Reddy I got a message amount deducted from my savings account.{dear customer, inr 220.00 was spent using debit card of account xx 5167 on 2nd March, 2021 Info: vin*google *tic. The available balance.}but i did not do any transaction. Without my otp how this happened. Please cross check and revert my money back.

Thanks & Regards
Akshay Reddy
Cell No : [protected]

Aug 15, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Mar 03, 2021

Updated by rulz1230 Customer ID : Akshay Dinesh Reddy

Verified Support

Mar 03, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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There are two recurring transactions of value 4000 and 1000 each that executes every 1st day of month for indian clearing corp for SIP's. Even though there is enough balance(Rs. 5, 006) in my account as of 1st March, 2021 my transactions were rejected and charged back 590 and 590 rupees for each ECS Bounce charges

My account number is[protected]

Aug 13, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Dahisar

My account is debited from 8th Feb To 11th Feb'21 ten times for amount of Rs.29.50 (Point Of sales Decline charges) even though I haven't swiped my card these many times. Also, I didn't received any message alert notifying this debit.

Kindly reimburse amount of Rs.295 to my savings account.

Regards,
Priyanka Bhavsar

Aug 10, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dcf8) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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P

Priyanka Bhavsar

from Borivli, Maharashtra

Mar 4, 2021

When should I expect refund of Rs.295/-

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Priyanka Bhavsar

from Borivli, Maharashtra

Mar 6, 2021

I want Rs295 to be reimbursed in my account as I have not swiped my card at other banks ATM ten times.
What UID means?
Contact [protected]

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Today around 6 pm an amount of ₹1899 was deducted from my ICICI account without my consent . I want to know why and I want immediate action to be taken

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 3, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dcfe) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Dear Customer, transaction of INR 1, 899.00 done on ICICI Bank Account XX864 on 02-Mar-21. Info: IIN*I-Debit*S

Call on 18002662 for dispute or SMS BLOCK 864 to [protected] .

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dcup) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Akshar travel21, city centre , swastick cross road, Ahmedabad

Dear Customer, transaction of INR 1, 899.00 done on ICICI Bank Account ..on 02-Mar-21. Info:

Aug 19, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dcut) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Dear Customer, transaction of INR 1, 899.00 done on ICICI Bank Account XX134 on 02-Mar-21. Info: IIN*I-Debit*S. The Available Balance is INR 71, 889.24. Call on 18002662 for dispute or SMS BLOCK 134 to [protected] .

This is the message I have received.

What is this... I have also mailed to icici... My amount has been deducted fraudulently without my permission... Its a very arrogant and unhealthy behavior

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dcuz) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 19, 2021

Updated by sanket bhardwaj I still haven't received any refund of any sort whatsoever. Please check

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Mar 3, 2021

Dear Sanket, We sincerely regret the inconvenience caused. Please be assured that our team will process a full refund to you. Kindly share your Membership id and other details on this link: http://survey.webengage.com/ws/~1qq44ps and our executive shall process the refund on a priority and make sure this never repeats - Swarali, Team OneAssist

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sanket bhardwaj's [Complaint's author] reply, Mar 3, 2021

Hi, I have replied to link mentioned. Please look into it and refund the amount.

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Address: Mumbai

Today I received SMS at 2:45 pm from ICICI bank that shows I have transaction of Rs. 129/- done on ICICI Bank Account XXX728 on 02-Mar-21. info:VSI*AMAZON ST. neither I received any otp nor I have purchased from amazon... This transaction was not done by me...

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 3, 2021

Verified Support

Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Rupees 1, 399 has been deducted on 2nd March 2021.

Transaction details: IIN/I-Debit/SI ONEAST
Transaction ID:[protected]/106

I have not authorized the transaction in any way. Please resolve the issue and get me my money back....

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INR 870 have been deducted from my account. Looks like a demat amount deduction. On what basis was this amount deducted? I am not using any ICICI product where demat information is involved.
Need to know how this happened and amount should be refunded.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 3, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dcnl) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Just received a call from an individual named Sajan Kumar[protected] pretending to be an ICICI customer care employee. He asked for my customer id and tried resetting my account password. When that didn't work, he asked for my debit card grid and reset my password and I was not able to access my account.

He even gave me his ICICI account number to make a fund transfer.

I was able to quickly reset my account password and lock him out, but please take note of this.

Aug 13, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dc6g) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: BLOCK GG-2, FLAT NO.71-C DDA FLATS, VIKAS PURI

My name is Rajan Mehta and i'm holding a salary in icici bank since the past 10 years. i just saw today when i checked my account online, that thrice i have been charged posdec chg of rs. 29.50 each on March 2nd 2021 and the description says:

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 2, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d9l6) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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raj_mehtta's [Complaint's author] reply, Mar 3, 2021

Transactions List - RAJAN MEHTA - 105401502117Displaying 1 - 7 of 7 results
S No. Value Date Transaction Date Cheque Number Transaction Remarks Withdrawal Amount (INR) Deposit Amount (INR) Balance (INR)

1 16-02-2021 16-02-2021 MMT/IMPS/104717490176/6KaAAI173119/ 1 76.5
BAJAJ FINA/Indusind Bank
2 01-03-2021 01-03-2021 CAM/66431SRY/CASH DEP/01-03-21 8, 000.00 8, 076.50
3 02-03-2021 02-03-2021 POSDEC CHG/23-12-2019/0437+GST 29.5 8, 047.00
4 02-03-2021 02-03-2021 POSDEC CHG/23-12-2019/9600+GST 29.5 8, 017.50
5 02-03-2021 02-03-2021 POSDEC CHG/23-12-2019/9600+GST 29.5 7, 988.00
6 02-03-2021 02-03-2021 CMS/000764023683/SMSOTP__6595979 3, 567.00 4, 421.00
7 02-03-2021 02-03-2021 CMS/000764023709/SMSOTP__6595979 3, 561.00 860

raj_mehtta's [Complaint's author] reply, Mar 8, 2021

We have no received any reply from your side. Please contact me on my email id [email protected] or my contact number 9773935751

Rajan Mehta

R

raj_mehtta

Mar 9, 2021

The bank is not responding my mail and not refunding my money back and neither any person make a call on my mentioned money number [protected]

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I had created an NPS account on 24.02.21 where I had registered bank name ICICI BANK.But till date my account is showing frozen despite fact that I had successfully contributed Rs 500 after pran generation.I had raised several grievances with NPS portal and they asked me to approach bank and when I approach bank, they are telling that they have nothing to do with kyc verification for NPS account.Infact they are clueless about NPS processes.i have salary account with icici for last 13 years.I have sent a mail to [protected]@icicibank.com also on this matter but no response yet.Please help.

Mar 3, 2021

Complaint marked as Resolved

Issue is not addressed properly.only a reply to visit branch.no specific details about the problem and process to resolve it.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 2, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d9ko) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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subashsahoo61's [Complaint's author] reply, Mar 3, 2021

I have applied for eNPS on 24 Feb 2021 and selected ICICI Bank for bank verification, as I am a customer of ICICI Bank for past 13 years. But the status is """Tier I Status: Freeze due to KYC verification is pending at Bank""".
I went to ICICI Bank, but they are not sure about the verification process.
I had tried to reach customer care, but they have no understanding of this and are unable to help.
I had raised complaint to ICICI Bank customer care, but they did not understand the question at all.
My final option was to raise complaint here, hope ICICI Bank will take care of this this time.
Please don't provide only standard reply.I have already sent a mail to [email protected]. And [email protected] check.

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I transferred Rs 27, 000 through IMPS on 01st Mar 2021 at 16.35 from ICICI A/C to HDFC bank A/C.

Transaction Remark : MMT/IMPS/[protected]

The amount did not get credited to the Beneficiary Account neither was refunded back to my account.

But I got a message that said

"Dear Customer, IMPS Txn Ref[protected] for Rs.27, 000.00 is timed out at Beneficiary Bank on 01-Mar-2021 16:35:34. Txn status will be updated by Bene Bank in 3 working days.."

Mar 2, 2021

Complaint marked as Resolved

credited in benificiary acc just now

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Mumbai, India

I have made an IMPS of rs. 30500/- from ICICI bank to IndusInd bank on 01.03.21. Money has been debited from my ICICI bank account but has yet not been credited to my IndusInd . as it is showing the transaction is timed out.
Please help me in this regard.The amount did not get credited to the Beneficiary Account neither was refunded back to my account.

Transaction detail given below.

Transaction id:[protected]
A/c No[protected].

Regards
Tamilselvan

Mar 2, 2021

Complaint marked as Resolved

Automaticaly credited to my beneficiary account after 24 hrs

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Dr K D DWIVEDI, Imiliya, Mau UP 275101

Please let me know the payment status of following bond-
Option-3
Face value-6660/- per bond
Issue price-5000/- per bond
Allotment date[protected]
Redemption date[protected]
Bond holders no.[protected]
Certificate no.-19193
Name of bondholder-KAUSHLENDRA DHAR DWIVEDI
NO OF BOND -one
Distinctive no.47482

Aug 13, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dcdo) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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