Submit a Complaint
Claimed

ICICI Bank Complaints & Reviews

www.icicibank.com
3.2
Updated: Dec 13, 2025
Complaints 23740
Resolved
14271
Unresolved
9469
Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
ICICI Bank

ICICI Bank reviews & complaints page 270

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
C
Chawrekadambari
from Mumbai, Maharashtra
Feb 26, 2021
Resolved
Report
Copy
Resolved

Pre payment of home loan does not reflect in the account status

Address: ICICI Bank, Glen Morgan, Thane West
Website: Icicibank.com

I submitted a part payment request for my Home Loan account on 28th January 2021.

- Loan Amount disbursed: 42, 00, 000
- Remaining Tenure - 102 months
- Remaining loan amount due: Rs. 25, 11, 544
- EMI amount - Rs. 50, 418
- Prepayment: Rs.10, 00, 000 done on 28th January

At the time of visit, I was informed that once the rate of interest change is applied, the EMI amount per month...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Suresh Chowdhary
from Noida, Uttar Pradesh
Feb 26, 2021
Resolved
Report
Copy
Resolved

Address: 15, universal road tirupur

I've crossed chengapalli toll on 13feb2021 in Vehicle no. TN39BD2878 BY 2 WAY UP AND DOWN FROM TIRUPUR TO COIMBATORE but it was deducted from my fastag acoount twice 155 on 13feb2021 and also on 2feb2021 155 ...I have to know the reason for deduction of this amount
+1 photos
Aug 5, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
View replies
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d73m) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    munna29Feb
    from Hoskote, Karnataka
    Feb 26, 2021
    Resolved
    Report
    Copy
    Resolved

    ICICI Bank DMC/DP charges of 757.17 to till date.

    My wife own a salary account with ICICI and they are charging DMC DP charges without her knowledge, there has never been activation on her end. how can they charge without customer permission. no deduction notification on mobile. We need complete refund charges deducted from the account till date.

    To our surprise we found that, there was 1 trade done through the account which was never initiated by her.

    Since...
    +2 photos
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    T
    Tapash Mazumdar
    from Guwahati, Assam
    Feb 26, 2021
    Report
    Copy

    Ecsrtnchgs 200221

    My name is Tapash Mazumdar, On 23/02/2021 amount of 590/- rupees deducted from my ICICI savings Bank account without any kind of information like call message or email..I want know why the amount deducted from my account with out any reason.. kindly resolve the matter immediately..
    Bank ICICI bank
    Branch Mangdoi
    Ifsc ICIC0001321...
    +1 photos
    Helpful
    5 other people found this review helpful
    5 found this helpful
    1 Comment
    Report
    Copy
    A
    AkshayPrakashMeshram
    from Nanded, Maharashtra
    Feb 26, 2021
    Resolved
    Report
    Copy
    Resolved

    Hi

    I have been deducted with 826 rs on 24 th feb under the name of DMC dp charges till jan 21

    I am using icici since 4 years and have never activated the demat account then how I am being charged . When I reached customer care they told that there is demat account on your name.

    Please close my demat account and refund my money asap. My account number is[protected]

    Regards,
    Akshay
    Aug 12, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 01, 2021
    ICICI Bank Customer Care's response     Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d75n) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team 
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      K
      Kavya PS
      Feb 26, 2021
      Resolved
      Report
      Copy
      Resolved

      I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till Jan-21 is shown in the statement. So please make sure to credit the amount which has been debited so far.
      Aug 5, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d18j) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        E
        Edwin Noel
        from Noida, Uttar Pradesh
        Feb 26, 2021
        Resolved
        Report
        Copy
        Resolved

        Hi, my name is Edwin Noel, I have an ICICI Bank savings account in 20A Shivaji Marg Branch, New Delhi.
        An amount of Rs. 639.47/- (DP charges for JAN-21) were deducted from my Savings Bank Account without any intimation or transaction alert. Moreover, I was confirmed that the Demat Account that was forcefully given to us at the time of opening our bank account is free of cost and we never ever even utilized the same.
        Now the account is also deactivated and we are forcefully charged the amount without any confirmation. None of the customer care executives are responding and this is very frustrating. Please report this scam as it has been done to many customers and please get our hard-earned money refunded.
        Aug 22, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 26, 2021
        ICICI Bank Customer Care's response         Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d18d) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          J
          Juhi1206
          from Guwahati, Assam
          Feb 26, 2021
          Resolved
          Report
          Copy
          Resolved

          ICICI Bank suddenly deducted charges of Rs. 550 from my personal account as demat account charges when it was supposed to be free. I did not even get any notice for it.

          Kindly return my money back.

          Juhi Gupta
          Aug 5, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d0uc) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            K
            Kishor Rajmalle
            Feb 26, 2021
            Resolved
            Report
            Copy
            Resolved

            Icici bank charges about dmc DP charges 826 rs till jan 21

            I have been deducted with 826 rs on 24th feb under the name of DMC dp charges till jan 21

            I am using icici since about 5 years and have never activated the demat account then how I am being charged . When I reached customer care they told that there is demat account on your name....
            Helpful
            24 other people found this review helpful
            24 found this helpful
            2 Comments
            Report
            Copy
            A
            Abhinav Sindhi
            Feb 26, 2021
            Resolved
            Report
            Copy
            Resolved

            I am deepak i m. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till jan-21) on 24-feb-2021. I have never used my demat account till now.

            They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici, moreover i have never used icici demat account

            I need justice and return my money back immediately. My account number is[protected]
            This is completely unacceptable and please refund my amount. My phone number is [protected]
            +1 photos
            Aug 10, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Feb 26, 2021
            ICICI Bank Customer Care's response             Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            View replies
            Hi don't get trap in their policy as they will say that it's lifetime free but there are some hidden charges behind this .
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              V
              Vivekgautam91
              from Hāora, West Bengal
              Feb 25, 2021
              Resolved
              Report
              Copy
              Resolved

              Hi team,

              I am Vivek Kumar Gautam.619.50 Rupees has been deducted from my account[protected] with transaction details as DMC/[protected] DP CHGS TILL J
              AN-21. I have never activated and used my Demat account till now. There was no prior notice. I haven't received any deduction
              message to my mobile. I need justice and my money back immediately.

              Thanks,
              Vivek
              Aug 5, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d0v1) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                K
                Kathiravan Saami
                from Noida, Uttar Pradesh
                Feb 25, 2021
                Resolved
                Report
                Copy
                Resolved

                I am Kathiravan. Amount of Rs 757 has been deducted from my ICICI saving bank account as DP CHGS TILL JAN-21) on 24-feb-2021 without any intimidation.

                When i open this deemat account, they mention the this is free account and no cost. Even i did not this account till now. Also this account is in blocked status.

                I am trying to call their customer care executive since morning but none of their customer care number is working. It's very very frustrating.
                Also i did not get any deduction message alert in my mobile which is registered with ICICI bank. This is completely unacceptable and please refund my amount
                Aug 16, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 26, 2021
                ICICI Bank Customer Care's response                 Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d13g) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  SouravDas24
                  from Chennai, Tamil Nadu
                  Feb 25, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  My debit card is expiring this month and I was trying to apply for a Debit Card and meanwhile I applied for Expressions Debit Card without knowing the process.
                  The request number is SR[protected]
                  Requesting you to cancel this as I do not need an Expressions Debit Card.
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d13m) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    anushaammireddi
                    Feb 25, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    I have an account with ICICI Bank with [protected] and my contact number is [protected], I haven't opened the D-Mat account from icic bank but recently[protected] I have been charged 619.50 for DMC with the following transaction id:
                    DMC/[protected] DP CHGS TILL JAN-21

                    Please do the need full by reverting the money deducted from my account, For your reference please find the attached DP screenshot.

                    Thanks,
                    Anusha A.
                    +1 photos
                    Aug 15, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 26, 2021
                    ICICI Bank Customer Care's response                     Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Alekh Talukdar
                      Feb 25, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      I want to bring to your notice that VSI*AMAZON STAN has deducted Rs. 199.00 from my ICICI bank on 25th February 2021. Deduction of my money without any OTP or PIN verification.

                      Please refund my money to my bank account as soon as possible.
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1cy63) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team 
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        Rahul Gurjar01
                        from Powai, Maharashtra
                        Feb 25, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        I am Rahul Gurjar. Amount of Rs 826 has been deducted from my ICICI saving bank account as (DMC/[protected] DP CHGS TILL JAN-21) on 24-feb-2021 without any intimidation.

                        I am trying to call their customer care executive since morning but none of their customer care number is working. It's very very frustrating.
                        Also i did not get any deduction message alert in my mobile which is registered with ICICI bank. This is completely unacceptable and please refund my amount.
                        Aug 10, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 25, 2021
                        ICICI Bank Customer Care's response                         Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        View replies
                        Same happened with me as well
                        Reply
                        Hi I am B S Kumar, from my icici bank account ([protected] DP CHGS TILL JAN-21 Dr. 733.92 01/03/2021 && [protected] DP CHGS TILL JAN-21 Dr.23.25) is charged. I do not know for what purpose this is charged. I am reach out customer care but it unable to reach.

                        Thanks
                        B S Kumar
                        Reply
                        Helpful
                        Found this helpful?
                        2 Comments
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          K
                          Kiran Wali
                          Feb 25, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: ICICI bank , Langford Road

                          I own a salary account with ICICI and they are charging Demat DP charges without my knowledge, there has never been activation on my end. how can they charge without customer permission. no deduction notification on mobile. I need complete refund on DMC DP charges deducted on my account till date.
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 25, 2021
                          ICICI Bank Customer Care's response                           Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            Ramesh Veeramallu
                            Feb 25, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032.

                            I'm Ramesh V, I have been with icici bank since 2014. Each year 826/- rs is deducted from my account without any alert message. I'm not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till Jan-2021 is shown in the statement. So please make sure to credit the amount which has been debited so far.
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1cy6s) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Reply
                            Ramesh Veeramallu's [Complaint's author] reply, May 11, 2021
                            Email has been sent to ICICI customer care([email protected]). Kindly resolve the issue asap.
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              atanu1ytiam
                              Feb 25, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              On 24.02.2021, an amount of Rs 275.33 has been deducted from my ICICI account as DP CHGS TILL JAN-21 and it seems it's related to the depository charges. But I have been told from ICICI that there would not be any charges for holding/maintaining a Demat account with ICICI. Also, I don't do any trading with the ICICI Demat account for the last 3 years. A bank like ICICI should not do these kinds of cheap activities. I am going to close my Demat account with ICICI
                              +1 photos
                              Aug 9, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 25, 2021
                              ICICI Bank Customer Care's response                               Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1cy6w) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                rohit shirbhayye
                                Feb 25, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Nagpur

                                Myself Rohit i have been with icici bank since 2018. At 24 feb 620/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till ma is shown in the statement. So please make sure to credit the amount which has been debited so far.
                                +1 photos
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 25, 2021
                                ICICI Bank Customer Care's response                                 Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                Helpful
                                1 other people found this review helpful
                                1 found this helpful
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit

                                  Related businesses

                                  Bank of Maharashtra
                                  1
                                  (868)
                                  Karur Vysya Bank
                                  1.1
                                  (422)
                                  Bangiya Gramin Vikash Bank
                                  1
                                  (215)