Submit a Complaint
Claimed

ICICI Bank Complaints & Reviews

www.icicibank.com
3.3
Updated: Feb 2, 2026
Complaints 23771
Resolved
14308
Unresolved
9463
Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
ICICI Bank

ICICI Bank reviews & complaints page 271

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Sathishnv21
from Chennai, Tamil Nadu
Feb 28, 2021
Resolved
Report
Copy
Resolved

Address: Nanganallur branch

Hi am sathish holding salary account in your bank also i availed credit card. I attached screenshots where i forwarded my complaint. But still no response yet. Really worst services. But you guys ready to file complaint against me. Am really disappointed and frustrated with your banking response. Your bank staff from legal department his name is KEVIN, also not responding on my questions through whatsapp. See this kind of peoples are in your bank never and ever grow your banking. Worst bank really worst bank.

Ac no 0054xxxx3056
[protected]
Aug 11, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Feb 28, 2021
ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    santosh kumar acecity
    from Gurgaon, Haryana
    Feb 28, 2021
    Resolved
    Report
    Copy
    Resolved

    To force him to commit suicide.

    Address: Ace City , Noida Enxnt

    I want to lodge a complaint against Mr. JAYANDRA SHARMA ([protected]) and Mr. Deepak ([protected]) working in ICICI Credit card recovery office situated Delhi. I owed a Credit Card from ICICI Bank and the outstanding are around 45, 000 as settlement figure and I have 13000 and I have not denied paying the same but asked to wait till next month as I am tied up with some other commitments.
    But now I am getting HARRASING THREATS and abuses...
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    N
    Nidhin123
    Feb 28, 2021
    Report
    Copy

    Address: Nidhin NR, KALLATKUNIYIL, CHENNAMANGALAM, CHORODE, VATAKARA

    Ac no[protected]
    What is dcard fee why you deduct 400 rupees from my account with out telling any information...
    ICICI Bank customer support has been notified about the posted complaint.
    View replies
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      anubhav_kshitij1992
      from Kānke, Jharkhand
      Feb 27, 2021
      Report
      Copy

      Hi, on 24th Feb 826 INR was deducted from my account under the transaction labelled as " DP CHGS TILL JAN-21"
      ICICI Bank customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d6t7) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Amanchaubey
        from Deoli, Delhi
        Feb 27, 2021
        Report
        Copy

        Dear Concern,
        Amount of INR 825 was deducted from my account against DP charges.
        I dont even use this service and while opening the bank account, information which was communicated to me that this service are free of cost and I am not even using it.
        ICICI Bank customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d6x5) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Supryo
          from Bengaluru, Karnataka
          Feb 27, 2021
          Report
          Copy

          I am SUPRYO DAS. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till jan-21) on 24-feb-2021. I have never used my demat account till now.

          They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

          I need justice and return my money back immediately. My account number is[[protected]].

          When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. This is completely unacceptable and please refund my amount. My phone number is [protected]
          ICICI Bank customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            P
            P!@
            from Bengaluru, Karnataka
            Feb 27, 2021
            Report
            Copy

            Hi, my name is priyanka ₹619.00 has been deducted from my account as (Dmc/in dp chgs till jan-21) on 24-feb-2021. I have never used my demat account till now. This is the 1st time I'm seeing this type of dedication. I didn't even get any deduction message. This is not fair and not acceptable. Amount is not small to be ignored. Please I request you to refund my amount. Please contact to my email: [protected]@gmail.com.
            ICICI Bank customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d3ji) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Reply
            Here is UID DMC/IN[protected]
            Please do the needful
            Reply
            Helpful
            Found this helpful?
            2 Comments
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              M
              Manaswita Mahan
              from Saint Thomas Mount, Tamil Nadu
              Feb 27, 2021
              Resolved
              Report
              Copy
              Resolved

              Hi,
              I have salary account in ICICI Bank, Chennai. Every now and then they mark the account freeze and I have visited the branch several times. They have taken my KYC details but still every week it gets frozen.

              My salary couldn’t be credited this month because of this unprofessional and unethical service by ICICI.

              I have met the bank manager too but this issue is not getting resolved.

              in this time and age of technology how is this even possible. This is a harassment.
              thanks,
              Manaswita

              attaching the prove of several visits signed by deputy bank manager. Still the account is marked freeze
              Aug 12, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 02, 2021
              ICICI Bank Customer Care's response               Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d9q1) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Shub89
                from Ghumarwin, Himachal Pradesh
                Feb 27, 2021
                Resolved
                Report
                Copy
                Resolved

                Address: Jaipur

                I am nama shubham, an amount of 825.40 rupees has been deducted from my account in the name of dp chgs till jan-21 on 26 Feb 2021
                I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.
                I need my money back and am ready to comlain against fraud by bank in anywhere else if needed
                Aug 5, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 01, 2021
                ICICI Bank Customer Care's response                 Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d6tq) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                View replies
                same amount debited from my ICICI account as well. Debited on 24 Feb 2021.

                I want my money back ASAP
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Shiv04
                  from Noida, Uttar Pradesh
                  Feb 27, 2021
                  Report
                  Copy

                  I would like to bring it to your notice that, the amount of rs 129/- has been deducted from my icici account and the transaction message says vsi/amazon st. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 26 feb, 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 01, 2021
                  ICICI Bank Customer Care's response                   Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d6w5) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Mar 05, 2021
                  Updated by Shiv04                   Dear team,
                  Pls reach out to the below no
                  [protected]
                  Ac no[protected]
                  Mar 11, 2021
                  Updated by Shiv04                   Dear team,
                  Pls update
                  Apr 03, 2021
                  Updated by Shiv04                   Dear Team,
                  Are you guys checking on my issues Money got deducted this month as well it’s not sound good. Very disappointing service

                  Shiv Shanker Sinha
                  [protected]
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Shiwank Gupta
                    Feb 26, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Hi,

                    yesterday a debit of Rs 649.00 happened which states DP Charges till Jan 21. There is no deposit or selling from my demat account, still i faced these charges.

                    I need refund of this debit.
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d1ng) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      C
                      Chawrekadambari
                      from Mumbai, Maharashtra
                      Feb 26, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      Pre payment of home loan does not reflect in the account status

                      Address: ICICI Bank, Glen Morgan, Thane West
                      Website: Icicibank.com

                      I submitted a part payment request for my Home Loan account on 28th January 2021.

                      - Loan Amount disbursed: 42, 00, 000
                      - Remaining Tenure - 102 months
                      - Remaining loan amount due: Rs. 25, 11, 544
                      - EMI amount - Rs. 50, 418
                      - Prepayment: Rs.10, 00, 000 done on 28th January

                      At the time of visit, I was informed that once the rate of interest change is applied, the EMI amount per month...
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy
                      S
                      Suresh Chowdhary
                      from Noida, Uttar Pradesh
                      Feb 26, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: 15, universal road tirupur

                      I've crossed chengapalli toll on 13feb2021 in Vehicle no. TN39BD2878 BY 2 WAY UP AND DOWN FROM TIRUPUR TO COIMBATORE but it was deducted from my fastag acoount twice 155 on 13feb2021 and also on 2feb2021 155 ...I have to know the reason for deduction of this amount
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d73m) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        munna29Feb
                        from Hoskote, Karnataka
                        Feb 26, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        ICICI Bank DMC/DP charges of 757.17 to till date.

                        My wife own a salary account with ICICI and they are charging DMC DP charges without her knowledge, there has never been activation on her end. how can they charge without customer permission. no deduction notification on mobile. We need complete refund charges deducted from the account till date.

                        To our surprise we found that, there was 1 trade done through the account which was never initiated by her.

                        Since...
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy
                        T
                        Tapash Mazumdar
                        from Guwahati, Assam
                        Feb 26, 2021
                        Report
                        Copy

                        Ecsrtnchgs 200221

                        My name is Tapash Mazumdar, On 23/02/2021 amount of 590/- rupees deducted from my ICICI savings Bank account without any kind of information like call message or email..I want know why the amount deducted from my account with out any reason.. kindly resolve the matter immediately..
                        Bank ICICI bank
                        Branch Mangdoi
                        Ifsc ICIC0001321...
                        Helpful
                        5 other people found this review helpful
                        5 found this helpful
                        1 Comment
                        Report
                        Copy
                        A
                        AkshayPrakashMeshram
                        from Nanded, Maharashtra
                        Feb 26, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Hi

                        I have been deducted with 826 rs on 24 th feb under the name of DMC dp charges till jan 21

                        I am using icici since 4 years and have never activated the demat account then how I am being charged . When I reached customer care they told that there is demat account on your name.

                        Please close my demat account and refund my money asap. My account number is[protected]

                        Regards,
                        Akshay
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 01, 2021
                        ICICI Bank Customer Care's response                         Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d75n) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team 
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          K
                          Kavya PS
                          Feb 26, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till Jan-21 is shown in the statement. So please make sure to credit the amount which has been debited so far.
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d18j) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            E
                            Edwin Noel
                            from Noida, Uttar Pradesh
                            Feb 26, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Hi, my name is Edwin Noel, I have an ICICI Bank savings account in 20A Shivaji Marg Branch, New Delhi.
                            An amount of Rs. 639.47/- (DP charges for JAN-21) were deducted from my Savings Bank Account without any intimation or transaction alert. Moreover, I was confirmed that the Demat Account that was forcefully given to us at the time of opening our bank account is free of cost and we never ever even utilized the same.
                            Now the account is also deactivated and we are forcefully charged the amount without any confirmation. None of the customer care executives are responding and this is very frustrating. Please report this scam as it has been done to many customers and please get our hard-earned money refunded.
                            Aug 22, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 26, 2021
                            ICICI Bank Customer Care's response                             Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d18d) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              J
                              Juhi1206
                              from Guwahati, Assam
                              Feb 26, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              ICICI Bank suddenly deducted charges of Rs. 550 from my personal account as demat account charges when it was supposed to be free. I did not even get any notice for it.

                              Kindly return my money back.

                              Juhi Gupta
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d0uc) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                K
                                Kishor Rajmalle
                                Feb 26, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                Icici bank charges about dmc DP charges 826 rs till jan 21

                                I have been deducted with 826 rs on 24th feb under the name of DMC dp charges till jan 21

                                I am using icici since about 5 years and have never activated the demat account then how I am being charged . When I reached customer care they told that there is demat account on your name....
                                Helpful
                                24 other people found this review helpful
                                24 found this helpful
                                2 Comments
                                Report
                                Copy

                                Related businesses

                                One97 Communications
                                1
                                (1249)
                                BillDesk
                                1
                                (5422)
                                Allahabad Bank
                                1
                                (1403)