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3.2
Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 271

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K
Kavya PS
Feb 26, 2021
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I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till Jan-21 is shown in the statement. So please make sure to credit the amount which has been debited so far.
Aug 5, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d18j) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    E
    Edwin Noel
    from Noida, Uttar Pradesh
    Feb 26, 2021
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    Hi, my name is Edwin Noel, I have an ICICI Bank savings account in 20A Shivaji Marg Branch, New Delhi.
    An amount of Rs. 639.47/- (DP charges for JAN-21) were deducted from my Savings Bank Account without any intimation or transaction alert. Moreover, I was confirmed that the Demat Account that was forcefully given to us at the time of opening our bank account is free of cost and we never ever even utilized the same.
    Now the account is also deactivated and we are forcefully charged the amount without any confirmation. None of the customer care executives are responding and this is very frustrating. Please report this scam as it has been done to many customers and please get our hard-earned money refunded.
    Aug 22, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Feb 26, 2021
    ICICI Bank Customer Care's response     Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d18d) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      J
      Juhi1206
      from Guwahati, Assam
      Feb 26, 2021
      Resolved
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      ICICI Bank suddenly deducted charges of Rs. 550 from my personal account as demat account charges when it was supposed to be free. I did not even get any notice for it.

      Kindly return my money back.

      Juhi Gupta
      Aug 5, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d0uc) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        K
        Kishor Rajmalle
        Feb 26, 2021
        Resolved
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        Icici bank charges about dmc DP charges 826 rs till jan 21

        I have been deducted with 826 rs on 24th feb under the name of DMC dp charges till jan 21

        I am using icici since about 5 years and have never activated the demat account then how I am being charged . When I reached customer care they told that there is demat account on your name....
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        A
        Abhinav Sindhi
        Feb 26, 2021
        Resolved
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        I am deepak i m. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till jan-21) on 24-feb-2021. I have never used my demat account till now.

        They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici, moreover i have never used icici demat account

        I need justice and return my money back immediately. My account number is[protected]
        This is completely unacceptable and please refund my amount. My phone number is [protected]
        +1 photos
        Aug 10, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 26, 2021
        ICICI Bank Customer Care's response         Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        View replies
        Hi don't get trap in their policy as they will say that it's lifetime free but there are some hidden charges behind this .
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          V
          Vivekgautam91
          from Hāora, West Bengal
          Feb 25, 2021
          Resolved
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          Hi team,

          I am Vivek Kumar Gautam.619.50 Rupees has been deducted from my account[protected] with transaction details as DMC/[protected] DP CHGS TILL J
          AN-21. I have never activated and used my Demat account till now. There was no prior notice. I haven't received any deduction
          message to my mobile. I need justice and my money back immediately.

          Thanks,
          Vivek
          Aug 5, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d0v1) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            K
            Kathiravan Saami
            from Noida, Uttar Pradesh
            Feb 25, 2021
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            I am Kathiravan. Amount of Rs 757 has been deducted from my ICICI saving bank account as DP CHGS TILL JAN-21) on 24-feb-2021 without any intimidation.

            When i open this deemat account, they mention the this is free account and no cost. Even i did not this account till now. Also this account is in blocked status.

            I am trying to call their customer care executive since morning but none of their customer care number is working. It's very very frustrating.
            Also i did not get any deduction message alert in my mobile which is registered with ICICI bank. This is completely unacceptable and please refund my amount
            Aug 16, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Feb 26, 2021
            ICICI Bank Customer Care's response             Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d13g) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              SouravDas24
              from Chennai, Tamil Nadu
              Feb 25, 2021
              Resolved
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              Resolved

              My debit card is expiring this month and I was trying to apply for a Debit Card and meanwhile I applied for Expressions Debit Card without knowing the process.
              The request number is SR[protected]
              Requesting you to cancel this as I do not need an Expressions Debit Card.
              Aug 5, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d13m) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                anushaammireddi
                Feb 25, 2021
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                I have an account with ICICI Bank with [protected] and my contact number is [protected], I haven't opened the D-Mat account from icic bank but recently[protected] I have been charged 619.50 for DMC with the following transaction id:
                DMC/[protected] DP CHGS TILL JAN-21

                Please do the need full by reverting the money deducted from my account, For your reference please find the attached DP screenshot.

                Thanks,
                Anusha A.
                +1 photos
                Aug 15, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 26, 2021
                ICICI Bank Customer Care's response                 Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  Alekh Talukdar
                  Feb 25, 2021
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                  Resolved

                  I want to bring to your notice that VSI*AMAZON STAN has deducted Rs. 199.00 from my ICICI bank on 25th February 2021. Deduction of my money without any OTP or PIN verification.

                  Please refund my money to my bank account as soon as possible.
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1cy63) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team 
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                    R
                    Rahul Gurjar01
                    from Powai, Maharashtra
                    Feb 25, 2021
                    Resolved
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                    Resolved

                    I am Rahul Gurjar. Amount of Rs 826 has been deducted from my ICICI saving bank account as (DMC/[protected] DP CHGS TILL JAN-21) on 24-feb-2021 without any intimidation.

                    I am trying to call their customer care executive since morning but none of their customer care number is working. It's very very frustrating.
                    Also i did not get any deduction message alert in my mobile which is registered with ICICI bank. This is completely unacceptable and please refund my amount.
                    Aug 10, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 25, 2021
                    ICICI Bank Customer Care's response                     Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    View replies
                    Same happened with me as well
                    Reply
                    Hi I am B S Kumar, from my icici bank account ([protected] DP CHGS TILL JAN-21 Dr. 733.92 01/03/2021 && [protected] DP CHGS TILL JAN-21 Dr.23.25) is charged. I do not know for what purpose this is charged. I am reach out customer care but it unable to reach.

                    Thanks
                    B S Kumar
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                      K
                      Kiran Wali
                      Feb 25, 2021
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                      Address: ICICI bank , Langford Road

                      I own a salary account with ICICI and they are charging Demat DP charges without my knowledge, there has never been activation on my end. how can they charge without customer permission. no deduction notification on mobile. I need complete refund on DMC DP charges deducted on my account till date.
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 25, 2021
                      ICICI Bank Customer Care's response                       Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        R
                        Ramesh Veeramallu
                        Feb 25, 2021
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                        Address: ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032.

                        I'm Ramesh V, I have been with icici bank since 2014. Each year 826/- rs is deducted from my account without any alert message. I'm not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till Jan-2021 is shown in the statement. So please make sure to credit the amount which has been debited so far.
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1cy6s) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Reply
                        Ramesh Veeramallu's [Complaint's author] reply, May 11, 2021
                        Email has been sent to ICICI customer care([email protected]). Kindly resolve the issue asap.
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                          A
                          atanu1ytiam
                          Feb 25, 2021
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                          Resolved

                          On 24.02.2021, an amount of Rs 275.33 has been deducted from my ICICI account as DP CHGS TILL JAN-21 and it seems it's related to the depository charges. But I have been told from ICICI that there would not be any charges for holding/maintaining a Demat account with ICICI. Also, I don't do any trading with the ICICI Demat account for the last 3 years. A bank like ICICI should not do these kinds of cheap activities. I am going to close my Demat account with ICICI
                          +1 photos
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 25, 2021
                          ICICI Bank Customer Care's response                           Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1cy6w) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            R
                            rohit shirbhayye
                            Feb 25, 2021
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                            Resolved

                            Address: Nagpur

                            Myself Rohit i have been with icici bank since 2018. At 24 feb 620/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till ma is shown in the statement. So please make sure to credit the amount which has been debited so far.
                            +1 photos
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 25, 2021
                            ICICI Bank Customer Care's response                             Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              Apuroop Busetty
                              Feb 25, 2021
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                              Resolved

                              I am Busetty Apuroop, an mount of 683 rupees has been deducted from my account in the name of dp chgs from Nov 20 to Oct 21

                              I have never activated and used my demat account and most importantly i don't even know that i hold a icici demat account till now. There was no prior notice of deduction and i haven't received any deduction message.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1cy6z) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                R
                                Rohini Singh swaraj
                                Feb 25, 2021
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                                Resolved

                                I requested for a basic debit card and without my knowledge and charges being told I was given a expressions card that attracts fee of 499
                                For account of swaraj singh
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1cy54) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  Sidhant15
                                  Feb 24, 2021
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                                  Resolved

                                  Hey,
                                  Sidhant agrahari here!
                                  There was a deduction made without my concern from my account of the thing which I’m not concern about,
                                  Which sort of bank is it? That don’t even ask for consult customer and make the deduction on their basis
                                  The deduction from my account was in form:- DMC/IN3030XXXXXXX400 DP CHGS TILL JAN-21
                                  Please assist!
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 25, 2021
                                  ICICI Bank Customer Care's response                                   Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1cy57) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    A
                                    Anmolg45
                                    Feb 24, 2021
                                    Resolved
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                                    Resolved

                                    Hello Sir,

                                    I have already D-Link my icic direct account from the bank several month ago but today I have seen that you guys have deducted 826 Rs/- from my account directly without any notice.

                                    From 1 year I never ever used that account for trading or anything and after deduction I did try to login in my account but it is not active now. Then why are you deduct 826Rs.from my account.I don't understand anything regarding this deduction.

                                    Request you to please refund my money as soon as possible.

                                    Due to this deduction i have unable to purchase my medicin that was very needy for me I'm just a student.please help me out.

                                    Attaching herewith the Screenshot of amount deduction.

                                    Regards,
                                    Anmol Gupta
                                    +1 photos
                                    Aug 14, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 25, 2021
                                    ICICI Bank Customer Care's response                                     Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1cy5e) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      S
                                      Sivachandran Pushpanathan
                                      Feb 24, 2021
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                                      Resolved

                                      Myself Sivachandran, i have been with icici bank since 2018. Each year 826/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till jan-20 is shown in the statement. So please make sure to credit the amount which has been debited so far.
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1cuht) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team  
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