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ICICI Bank Complaints & Reviews

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Updated: Sep 24, 2026
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ICICI Bank reviews & complaints page 274

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N
Neena1901
May 20, 2021
Resolved
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I Neena Sharma, had taken up a Auto Loan (Loan No. LUDEL[protected]) from ICICI Bank, which we had got settled down in court for 90, 000/-. I have all the papers of the settlement. Its been a year ICICI has not been closing my Auto Loan account and an outstanding amount is still reflected on my name. I have visited many branches of the bank, have been struggling to get in touch with right person and getting threating calls from recovery agents. Please help
Aug 13, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
May 23, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    Dhivyab28
    May 20, 2021
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    590 rs has been detected from my account twice without my knowledge. Please refund it. It is totally 1180
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (173773) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team 
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      Brijpan
      May 20, 2021
      Resolved
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      Resolved

      On Monday[protected], I transferred the amount of 20, 000 to my beneficiary and I got the following messege:

      " Dear Customer, IMPS Txn Ref.[protected] for Rs. 20, 000 is timed out at Beneficiary Bank on 17-May-21. Txn status will be updated by Beneficiary Bank in 3 working days - ICICI Bank "

      The amount debited from my account but not credited to the beneficiary account till date or not received any update.

      Kindly solve this problem at your earliest.

      Thanking you.
      May 21, 2021
      Complaint marked as Resolved 
      The customer care team replied me with the complete details of the transaction that took place, and the amount has beed credited. Thanks to the team of consumercomplaints.in and team of ICICI customer care.
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      May 21, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (173869) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team 
      I transferred 10 rs to my beneficiary's sbi bank account..it get credited into her account successfully..then i transferred 990 rs but it didn't get credit into her account.& i received text message...

      Dear Customer, IMPS Txn Ref.[protected] for Rs 990.00 is timed out at Beneficiary Bank on 02-Jul-21. Txn status will be updated by Beneficiary Bank in 3 working days - ICICI Bank.

      Neither it refunded back to me nor it get credited into my beneficiary's account..kindly help me as soon as possible.

      Also i have another problem with icici application..that why does it charge some extra amount on some transactions. I almost charged 20 rs for my 4 transactions. What is this matter please look after this too..
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        N
        navya Kottoor
        May 20, 2021
        Resolved
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        Address: nizamabad,mupkal

        I Applied for Expression Debit Card For my ICICI bank debit card. I dont want that Expression Debit card as they charge me around 500 rupees. And i dont know this before . ICICI bank even not given an Option to Cancel the Request for the Expression Debit Card. I'm Waiting for u guys to cancel my request for ICICI debit card. Looking forward to u guys to get in touch and Solve my problem. Try to Give good Customer Service.
        Aug 12, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        May 21, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team   
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          T
          tamil.sdl
          May 20, 2021
          Resolved
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          Resolved

          Address: 25A,Perumal sami Koil Street, Mukkudal

          Am an icici bank customer. Today[protected] ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is tamil.[protected]@gmail.com
          contact no:+91-[protected]

          Thanks & regards,
          Tamilselvan S
          Aug 13, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          May 21, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            W
            Waris.khan5598
            May 20, 2021
            Resolved
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            Resolved

            I waris khan from faridabad
            I have been observing there are unnoticed deduction of Rs 590.00 is going on in my ICICI account.It happened four times in a month each time Rs 590.00 deducted and it happen within 20 days detailing like

            On 03/05/2021
            1. NACH_AD_RTN_CHRG~Of Bnk BFLf~03APR21~f7296c3~579CD
            2.NACH_AD_RTN_CHRG~Of Bnk BFLf~05APR21~e7e7f9b~579CD

            Again on 20/05/2021
            3.NACH_AD_RTN_CHRG~Of Bnk BFLf~04MAY21~da8d19e~597CD
            4. NACH_AD_RTN_CHRG~Of Bnk BFLf~03MAY21~ddb926c~579CD

            Please stop all these at this difficult phase of life and refund my money back .
            Aug 9, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            May 21, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              M
              MaheshAmbala
              May 20, 2021
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              Address: ICICI Bank, mehdipatnam, Hyderabad, Telangana

              19/05/2019 nach_ad_rtn_chrg~Of Bnk BF Lf~03MAY21~dfa
              19/05/2019 nach_ad_rtn_chrg~Of Bnk BF Lf~04MAY21~dfa
              19/05/2019 nach_ad_rtn_chrg~Of Bnk BF Lf~07MAY21~dfa

              My money from the account deducted three times and each time 590 rs was deducted. This looks like absolute rubbish and please credit back the amount to my account.

              Details: Ambala Mahesh Kumar
              Phone Number: [protected]
              Email ID: [protected]@gmail.com

              Please stop all these at this difficult phase of life and every penny is important for me
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (172805) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              MaheshAmbala's [Complaint's author] reply, May 27, 2021
              Sure sending the mail
              Unable to view the mail id, could you please help me the mail
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                MaheshAmbala
                May 20, 2021
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                Address: ICICI Bank Mehdipatnam

                19/05/2019 nach_ad_rtn_chrg~Of Bnk BF Lf~03MAY21~dfa
                19/05/2019 nach_ad_rtn_chrg~Of Bnk BF Lf~04MAY21~dfa
                19/05/2019 nach_ad_rtn_chrg~Of Bnk BF Lf~07MAY21~dfa

                My money from the account deducted three times and each time 590 rs was deducted. This looks like absolute rubbish and please credit back the amount to my account.

                Details: Ambala Mahesh Kumar
                Phone Number: [protected]

                Please stop all these at this difficult phase of life and every penny is important for me
                ICICI Bank customer support has been notified about the posted complaint.
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                  Prathik M P
                  May 20, 2021
                  Resolved
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                  Resolved

                  I have been observing there are unnoticed deduction of 590 is going on in my ICICI account which was not made by me.
                  It happened for every month.
                  Please refund it or else I'll close my bank account.
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (172802) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    Aravind Matoori
                    from Chirala, Andhra Pradesh
                    May 19, 2021
                    Resolved
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                    Resolved

                    Address: 10-2-169/, Vidyanagar karimnagar

                    Name: matoori aravind
                    Phone no:[protected]
                    Please cancel my expressions debit card
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (172838) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      K
                      Kalpesh Gole
                      May 19, 2021
                      Resolved
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                      Address: Maratha mandir branch mumbai 400008

                      I would like to bring it to your notice that, the amount of rs129/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 19th may 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
                      Aug 13, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 21, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        K
                        Kamalakar Bayya
                        May 19, 2021
                        Resolved
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                        Resolved

                        Hi my name kamalakar. I have applied ICICI bank home loan and guided by a tele caller to pay the processing fee. When paying the fee, there is an option if someone from ICICI bank is guiding you to pay the Fee "YES" "NO". The tele caller told me to select "NO" and proceed to pay the processing fee. 3540/-. All this happened on March 31.

                        I was told that an executive from ICICI bank will come to my home the next day. The same is communicated through Email. I waited for 8 days, but there was no response. I sent multiple emails asking the status of my application. There was no response.
                        I tried to call the number who guided me to pay the processing fee. But it is going to Vodaphone caller tune service (press1 to copy caller tune, press 2 to ... ).
                        Its a kind of cheating customers.
                        Fed up, with ICICI bank response, I applied with HDFC bank after 28 days. They processed my loan.

                        I asked ICICI bank to refund the processing fee. But I the response is that they cannot refund.

                        When ICICI bank cannot process my application, they should refund the processing fee.
                        I escalated my issue with Grievence Cell and headofservice. Still no response.

                        I have all the voice recordings of which they admit the lapse and problem.

                        I request you to help me get my processing fee back.
                        Aug 10, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 19, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        No one contacted me. I want my processing to be returned as soon as possible. You cannot cheat customers like me.

                        I request you to return the money.
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                          Usha07Sri
                          May 19, 2021
                          Resolved
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                          Resolved

                          Address: 6/4 aalay apartments, Vastrapur, Ahmedabad

                          AS a First time user of ICICI fastag (vehicle number GJ01HV 0046) I had paid Rs.1500/- in my account; along with 100/- offer, the total credit stood at 1600/-. Later Rs.100/- more was added to check the recharge mechansim. During the first hightway trip from Bangalore to Chennai and back, the RFID in some of the plazas failed to detect the sticker and the toll plaza insisted that we have to pay double the charges ( 190/- at Vaniambadi and Pallikonda and 50/- at Chenna Samudra toll plazas) . This is all along when my fast tag account showed the availability of funds. Further, in some plazas like Attibele and Krishnagiri, , I get an sms intimating detection of single charge from my account !! most of the times the sms is received only after a minimum of 24h and it could even by 48 h as in this case!!
                          I insist that the excess amount should be credited back to my account at the earliest
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (166352) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team 
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                            Biswadeep Ghosh Hazra
                            from Kolkata, West Bengal
                            May 19, 2021
                            Resolved
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                            Resolved

                            Hi,

                            I hope this email finds you well. I am writing this email to let you know that MAB charges have again been deducted from my account. DEMAT and MAB charges have been deducted from my account in the recent past, and after multiple complaints, emails, calls, and posting on the internet, it was refunded back to my account.

                            I am thankful to ICICI for valuing me as a customer and returning all the previous charges back to me. I have already marked all my previous complaints as resolved (pictures attached) and really appreciate what ICICI has done for me till now. Based on the numerous calls and emails that I had with the ICICI bank staff, I understood the following points and also want to convey my requests-

                            I have to maintain a minimum of INR. 10, 000 in my account, and from 04/05/2021, I have been maintaining that amount

                            I have agreed to close my DEMAT account as soon as the Corona situation is controlled because I have asthma and cannot really risk going out right now to close the account

                            The charges deducted before, which were again refunded, were of the months - February and March, and the recent deduction involved charge deduction from the month of April

                            I was told by all parties from ICICI that any charge that was deducted would be refunded, and considering the fact all of my charges were refunded, I request the bank to kindly refund the MAB charges for April, 21

                            I will surely maintain INR. 10, 000 from now on, but I request the bank to kindly refund the charge from the month of April, 21 so that no other charges are deducted (I am maintaining the required amount from May)--

                            Regards,
                            Biswadeep Ghosh Hazra
                            Aug 13, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 19, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team 
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                              Ayushrgipt
                              May 18, 2021
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                              Resolved

                              On 17.05.2021 about 1180 rupees has been deducted from my account in the name of nach_ad_rtn_chrg_ingenot
                              on the same date 590 rs, 2 times, without any notification. I was maintaining minimum balance for the time of emergency it's pandemic situation and when i was going to make a payment then the amount was not there. What the hell wrong with icici bank.
                              What is this transaction purpose
                              Aug 17, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 21, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Sai Kiranadki
                                May 18, 2021
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                                Address: Hyderabad

                                I have not done any transaction but still my account got debited with ₹350 on May 18th 2021 without otp my account got debited that amount kindly provide me refund ..
                                VSI TRANSERV
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (165498) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Karan bhattt
                                  May 17, 2021
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                                  Address: Greater noida

                                  I am karan bhatt, 500.00 Rupees has been deducted from my account as[protected] DP CHGS TILL dec-20). I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction
                                  message to my mobile. I need justice and my money back immediately.My Account Number is
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Swetank912
                                    May 17, 2021
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                                    Resolved

                                    Dear Sir/Madam,

                                    With reference to the above subject matter, myself Nitin Shinde would like to lodge my complaint against ICICI Bank Limited, personal loan division due to my name wrongly shown in CIBIL information with the due amount, which had already been settled/paid by undersigned.

                                    I have already collect the No dues certificate copies of my personal loan, and the payment of the same has made by cheque.

                                    I am giving written letter to ICICI bank, to arrange to withdraw my name from CIBIL, but they are not co-operate me.
                                    Due to my name showing in CIBIL information record (as per the Bank rules), my commercial transactions are getting difficulties in general way.

                                    Despite of repeated communication with the ICICI bank, Nehru nagar branch, there is no satisfactory replied from their sides.

                                    You are requested to please help to remove my name & undue outstanding of personal from the record of CIBIL, so that my commercial transaction being work smoothly.

                                    If any query, please call me @[[protected]] or write back on [swetankrathod]@yahoo.com

                                    Thanking you,
                                    Faithfully yours,

                                    Swetank Rthod
                                    Aug 10, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 19, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      santosh naagula
                                      May 17, 2021
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                                      Resolved

                                      There is unknown or not informing me, without reason, money debited in my account plz check it once
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (165579) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        BhavanaP
                                        May 17, 2021
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                                        Address: Manewada Branch, Nagpur

                                        Am an icici bank customer.
                                        I have EMI on 15th May which was Saturday and I had maintained my sufficient balance in my account on that day only but Today on 17-05-21 ECSRTNCHGS charged 590 rupees. I don't know what the charges ECSRTNCHGS... The bank hit the charges on my accunt . Please explain what the charge it is. Please return my charged amount.
                                        ICICI Bank customer support has been notified about the posted complaint.
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