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ICICI Bank Complaints & Reviews

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Updated: Jun 2, 2026
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A
Ajay.Gour.567
Feb 12, 2021
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Hello sir,
I would like to bring it to your notice that, the amount of Rs1 99/- has been deducted from my icici account and the transaction on 11/020/2021 at 22:51, message says vsi/amazon stan.
Now, I did no transaction and didn't get any opt prior to this transaction.
And I'm also not a prime member of amazon or any other subscription.
Hence, sir please look into the matter and refunt my moeny
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c53j) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    A
    Ajay.Gour.567
    Feb 12, 2021
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    Hello sir,
    I would like to bring it to your notice that, the amount of Rs1 99/- has been deducted from my icici account and the transaction on 11/020/2021 at 22:51, message says vsi/amazon stan.
    Now, I did no transaction and didn't get any opt prior to this transaction.
    And I'm also not a prime member of amazon or any other subscription.
    Sir, kindly look into the matter and initiate the refund.
    ICICI Bank customer support has been notified about the posted complaint.
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      O
      omkargatne
      Feb 12, 2021
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      Address: 411028

      Dear sir/ madam,

      While withdrawing money from Sasanenagar (Hadapsar, Pune) ATM of ICICI bank, my money of Rs 10, 000 got stuck in the ATM.
      I used my card of HSBC bank to withdraw money, out of 2 machines, first machine I could withdraw 10, 000 Rs firstly however for second time I did withdraw 10, 000 again but it got stuck.
      Due to emergency, I used another ATM machine in same shop to get required money; however, it is a request to revert my amount.

      Details for the mentioned transaction-
      ATM
      11FEB21 NFS 21:44:16
      PUNE MH356
      A96104805
      ATM
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c54p) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c54p) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        K
        Kanchan Phase
        Feb 11, 2021
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        Today 11 feb.2021 I got message of deduction of Rs. 299 from my ICICI account which is unauthorised payment .PIN authauntication or OTP was bypassed.Info given was VSI*RAZ SONY. Kindly look into the matter urgently.
        Attaching screenshot for reference.
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c51l) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          A
          Anil23907
          from Hyderabad, Telangana
          Feb 11, 2021
          Resolved
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          Resolved

          I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. This happened on Feb 11th 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
          Aug 8, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Feb 12, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c568) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            A
            Aks02011967
            from Srinagar, Jammu and Kashmir
            Feb 11, 2021
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            Address: Flat No204 Block G Utkal Vatika, Jharpada khordha Bhubaneswar, Orissa 751006

            The bond amount after mature not been paid. Plan to paid.
            Bond Holder No[protected] Certificate No-82605
            Bond Holder No[protected] Certificate No-9356 Nos of Bond 5
            Distinctive No-[protected]
            Please confirm and how to get back.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c33b) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              M
              Murthy Jn
              from Hyderabad, Telangana
              Feb 11, 2021
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              My ICICI multiwallet card is not working. I tried to sign up as it it shows card is not functioning. Date of expiry on card is still not over, yet card is not functioning. I could not even call them as the I've system is asking for card number. After entering card number, it says invalid card number. How to get in touch with them. Please suggest.
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c2nw) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                M
                Mohammad Arafat Ali
                from Garhmuktesar, Uttar Pradesh
                Feb 11, 2021
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                The transaction was not verified as there was no verification code received from the bank. The transaction was made on 29th December 2020. As of now I would consider that it is the bank's casual approach which led to this dispute. I have attached the refund receipt & the app where the amount is refunded from the merchant. It was the mistake of the bank & this has happened for the second time with me. Earlier the amount was less i.e. Rs 79 but this time the amount is Rs 6400. I would not have raised this issue this time also if the amount was not that much. I am very frustrated as during such time of crisis money is deducted or charged by the bank. I am really depressed by this situation as I am not provided any solution by the bank. The mistake is of the bank that without any verification code how did the bank made the payment. So I would not pay that amount until & unless the dispute is resolved. Also I would not go to the police station & spare my time for the mistake of the bank.
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 11, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c2o3) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Feb 13, 2021
                Updated by Mohammad Arafat Ali
                I had already had communication with the Customer service but I regret to call even the customer service as no solution was provided by the bank. Instead they said to register a complaint in the Police station regarding the transaction. But I don't want to go to the Police as it was the mistake of the bank for which I will not waste my time & energy. Also I will not pay the amount deducted from my credit card account until
                & unless all things are being sorted out . I have attached the screenshots of the receipt of the refund & the status of the refund on the app. The bank need to contact me on my registered number related to this issue.
                Feb 13, 2021
                Updated by Mohammad Arafat Ali
                The email Id is not mentioned in the above response. Provide me the email id at which I need to contact.
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                  D
                  Debatri Bhattacharya
                  from Hāora, West Bengal
                  Feb 11, 2021
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                  There has been a debit of rs 199 in my icici bank account by amazon stan. I have no clue about it . Because have not posted any banking details anywhere.please see to it
                  ICICI Bank customer support has been notified about the posted complaint.
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                    C
                    Claris
                    from Piravam, Kerala
                    Feb 10, 2021
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                    Amount is being deducted from my account without any kind of prior information in a daily basis. The same is happening from past 4 days.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c2he) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      amandeep29
                      Feb 10, 2021
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                      Rs 1770 with transaction remark CMS/[protected]/SMSOTP__983549 has been deducted from my ICICI account without intimation. Please refund my amount as i am already having financial issues.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c2ig) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        Aamya AmAn Thakur
                        from Delhi, Delhi
                        Feb 10, 2021
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                        Rs 1770 with transaction remark CMS/[protected]/SMSOTP__983549 has been deducted from my ICICI account without intimation. Please refund my amount as i am already having financial issues.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c2nt) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          N
                          Nikhil Raghavendra
                          Feb 10, 2021
                          Resolved
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                          Resolved

                          Address: India

                          I would like to bring it to your notice that, the amount of rs169/- has been deducted from my icici account from November month onwards, and the transaction message and email says vsi/amazon stan. Neither had I done any transaction nor did I get any otp during the transaction. Neither am I a prime member thinking to be auto-renewal. I have checked this when I was going through my account statement. Please find the attachment regarding the same.

                          I would request you to please look into this issue as soon as possible & resolve it & please recredit the amount. Never expected this kind of issue from ICICI Bank.

                          I have been raising this issue to icici bank customer care before as well & no action was taken against it.
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 12, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c53i) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            V
                            vamsik245
                            from Gannavaram, Andhra Pradesh
                            Feb 10, 2021
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                            Address: dentalmart.in,delhi

                            I made a transection at 2.33pm,[protected], amount of 8284 rupees through [protected]@icici payment gate way to dentalmart.in merchant, but merchant complained of not receiving money, plz perceive my transection id[protected] and take necessary action to complete my order. thank you
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c2oq) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              shivakrishna09
                              from Quthbullapur, Telangana
                              Feb 10, 2021
                              Resolved
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                              Resolved

                              Address: Nanakramguda, Gachibowli, Hyderabad
                              Website: www.icicibank.com

                              I am Siva Krishna Swayampu, an amount of Rs826/- has been deducted from my savings account under DMC/[protected] DP CHGS TILL DEC-20 on 28th Jan 2021 where I was not enrolled into any Dmat account. How come the bank can deduct this amount without even intimating the customer nor in the entire year 2020 I didnt receive any kind messages or emails regarding any Dmat account. This is so mean and you are cheating your customers. I want my refund as early possible and for god sake please dn't link any kind of accounts to my savings account in near future without my approval.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 12, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                sharma.naveen58
                                from Powai, Maharashtra
                                Feb 10, 2021
                                Resolved
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                                Resolved

                                Address: ICICI Bank Tower, Ground Floor, Bandra Kurla Complex-bandra East, Mumbai - 400051 (Map)

                                I would like to bring it in your notice that INR 999 were deducted from my ICICI BANK account for VSI Amazon ST. Neither I have done any transaction or nor did I get any OTP during any transaction. Neither I am a prime member or applied for any plan. i received a SMS of auto deduction. Can you please assist me in this regard. It was happened on 10.02.2021. I have enclosed statement proof for your reference.
                                Aug 14, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 10, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team  
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                                  cheth81
                                  from Bengaluru, Karnataka
                                  Feb 10, 2021
                                  Resolved
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                                  Resolved

                                  Hi,
                                  For the last two months my sending Demat closing form. Your officers are replying DP and client id is not filled properly in the form. I am not sure where to fill. There is a column mentioned in the form to fill it. I have filled in that blog.

                                  Please consumer complaints help me, I have asked them to call me at +[protected]. They are not ready to call me.
                                  If I call ICICI customer care it will not connect. I have waited for 20 min.

                                  ICICI officers please see the attached form and let me know whats wrong in that
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 12, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c527) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    W
                                    Wazz G
                                    Feb 10, 2021
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                                    I am not able to enable/reactivate my user id
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bzwa) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      A
                                      axnkumar
                                      from Mumbai, Maharashtra
                                      Feb 10, 2021
                                      Resolved
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                                      Resolved

                                      Address: ICICI Bank Banashankari 2nd stage, Bangalore

                                      Greetings of the day,

                                      I would like to tell you a short story.
                                      A common man had a dream of buying a house in Bangalore with his hard-earned money. He finalises property and looks for a bank who can fund loan to buy a property and finds ICICI bank as a loaner. He provides all the required documents and pays necessary charges to the bank to process the loan, after waiting for two months he finally gets sanction letter. Saying your loan has been
                                      sanctioned and here is the document. Buyer confirmed registration date with the
                                      seller for property registration. Here is the turn in the story. Bank people are saying sanction letter not given for the property which you have shortlisted. Due to the recent policy change, we can’t provide a loan. That common man is me. Now you tell where the mistake from my end. Due to your policy change am losing close to Rs.440, 000 hard-earned money. If you could have said in the beginning when I gave all the document saying we can fund loan to
                                      Hakku Patra property you could have saved everybody’s time and effort.
                                      Particulars Amount
                                      Sale agreement ₹ 4, 05, 000.00
                                      EC ₹ 2, 000.00
                                      Paper add ₹ 4, 000.00
                                      ICICI bank ₹ 14, 396.00
                                      Agent commission ₹ 11, 000.00
                                      Total ₹ 4, 36, 396.00
                                      Please find the chain of events till date.
                                      28th November 2019, Mr Venkat visited my house collect all the documents
                                      whatever required as per the procedure.
                                      29th November 2019, I sent a courier of missing documents as per discussion with
                                      Mr Venkat to ICICI Bank, Banashankari Branch.
                                      30th November 2019. I share a few more documents softcopy as per Mr Venkat
                                      request.
                                      4th December 2019 verification of House and Office address done.
                                      6th December 2019, Mr.Madhu from ICICI bank visited the property for verification.
                                      6th December 2019, Rs.3800 debited from my account towards loan processing.
                                      7th December 2019, as part of legal requirement Mr.Venkat advised me to put an
                                      advertisement in the local newspaper about missing GPA. As per his advice same
                                      add request booked with a local newspaper.
                                      7th December 2019 sale agreement of property done with the seller with Rs.400, 000
                                      advance amount.
                                      11th December 2019. Missing add related to GPA published in Vijaya Karnataka
                                      newspaper.
                                      12th December 2019 I put a public notice add in Samyuktha Karnataka newspaper
                                      13th December 2019 when I asked for legal update Mr.Venkat said legal clearance
                                      will be given post-cooling period of 10 days from 11th December 2019.
                                      21st December 2019 Legal opinion cleared the same communicated by Mr.Venkat.
                                      24th December 2019 Rs.10, 596 debited from my account towards loan processing.
                                      16th January 2020 Seller verification done and seller-provided pan card, bank
                                      passbook.
                                      22nd January 2020 shared bank statement to verify sale agreement amount
                                      deduction verification.
                                      23rd January 2020 received loan sanction letter from Venkat.
                                      24th January 2020 Mr.Venkat revised sanction letter saying interest rates changed
                                      due to CIBIL score.
                                      24th January 2020 collect one more ICICI bank cheque for Rs.8000 towards stamp
                                      duty.
                                      24th January 2020 requested for up to date EC same been shared.
                                      25th January 2020 I spoke with seller and confirmed registration date would be 7th
                                      February 2020.
                                      I sent the above letter to the people who am addressing on 27th January 2020 exactly
                                      one year before. The irony is even after one year still you are unable to solve the customer problem. From last, one year am doing a follow-up to get service charges to refund even after year
                                      still is struggling to get the amount. Initially, I was doing follow-up with Manindra later he left the job and gave contact of Vipin, after few followups Vipin gave contact of Chandrasekar then he shared Shivashankar to contact. From last year, my experience with ICICI bank housing loan people doesn’t even meet the minimum
                                      expectation. All they try to escape from their responsibilities.
                                      Reason for writing this letter is since you didn’t give a loan you don’t have any right hold the processing charges from me on that grounds am demanding the entire processing charges refund.
                                      I look forward to hearing from you as soon as possible to resolve this problem. Since I didn't hear anything from ICICI am failing
                                      complaints.

                                      Regards,
                                      Kumar G
                                      [protected]
                                      Aug 12, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 12, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        Suneel Manyam
                                        from Bhimunipatnam, Andhra Pradesh
                                        Feb 9, 2021
                                        Resolved
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                                        Resolved

                                        Since there is a lot of change in the interest rate still ICICI home finance is charging me more that 10% interest rate
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 09, 2021
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bxi9) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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