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ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Aug 25, 2026

Complaints 23793

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14309

Unresolved

9484

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 280

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Address: Lucknow

Hello,

My Name is Nisha Sharma. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-19) on 27-apr-2021. I have neither subscribed nor used my demat account till now.

Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

Mentioned the transaction remark - dmc/[protected] dp CHGS till MAR-21

We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

Kindly refund my money at earliest.

Regards,
Nisha Sharma

Aug 27, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (103591) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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826 INR has been charged DP ACC [protected], while the plan was having AMC free. Please reverse the amount 826 INR charged. There is no response for the Regional Manager and reply on the helpdesk. It was advised by the representative that there would be no Dp Chagres for the demat account at ICICI direct while you have to pay the brokerage fees.

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

May 2, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (109352) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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There is deduction in my account by the name VSI/WWW MONEYCO which is not authorized by me. I am not sure who gave the authority. I checked in the online there are many such complaints especially in case of ICICI bank. Please look into and correct it.

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Apr 30, 2021

Updated by Mathangi Jaganmohan The amount is Rs. 999

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 30, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (103503) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi ICICI

I got 2 failed transactions stating that the transaction timed out at the beneficiary bank. My Account is debited with the amount.

Please note the details below:

IMPS Transaction Ref[protected]
IMPS Transaction Ref[protected]

Amount 1278 is deducted 2 times from my account.

Please credit it back.

+91 [protected] ramkrishna.[protected]@gmail.com

Thanks,
Ramkrishna Bhandare

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 30, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (103505) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Sainikpuri, Hyderabad, Telangana, 500094

₹590/- was deducted from my account without any form of authorization, neither SMS nor call nor opt. Please help is resolving my issue

ICICI Bank customer support has been notified about the posted complaint.

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M

Mohit MSNE

Apr 29, 2021

It was ECSRTNCHGS mentioned in the translation summary.

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I have been ICICI account holder for last 4 years and now an NRE/NRO account holder. How come they have charged the amount INR 352.82 on 28.04.2021. Who gives the rights to charge the amount without any intimation or proper procedure. And what are these charges for.. I haven't used any such services. And if they are charging just to give you a internet banking option, Debit card and check book, that unreasonable. How do you expect the account holder to withdraw in this digital ERA. Will they come to bank for withdrawal? Shouldn't this be inclusive of service provided by ICICI. Very disappointed to choose it as my NRI account bank.

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 29, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (101226) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Dear sir/madam please close/delete my demat account permanently mobile number [protected] email ID [protected]@gmail.com
Icici direct acc number [protected]
Name shubham Kale pune maharashtra
Please close my demat account. Please help me

May 12, 2021

Complaint marked as Resolved

Ok

ICICI Bank customer support has been notified about the posted complaint.

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Address: Chhindwara, Madhya Pradesh

Deducted money "ECSRTNCHGS200321_SR[protected]GST" on date 23-March-2021 and "ECSRTNCHGS200321_SR[protected]" on date 22-March-2021
Can I why this money has been deducted please

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 30, 2021

Verified Support

Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Would like to bring it to your notice that, the amount of rs999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the l. I have checked this when i was going through my account statement, the amount was debited on 28th apeil 2021. Could you please assist me regarding this. Please find the attachment regarding the same.

Aug 13, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I am Priyanshu Rawat. 826.00 Rupees has been deducted from my account as DMC/IN[protected] DP CHGS TILL MAR-21 charges on 27/04/2021. I have never used my Demat account till now. There was no prior notice or notification. I need justification and my money back immediately.

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 29, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (100275) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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On 27th April 2021, rs. 826 got deducted from my icici savings account. Under DMC/IN[protected] DP CHGS TILL MAR-21 charges. I do not use this specific account for any Dmat transactions. I want to file a complaint against this. And I want my money back in account as soon as possible.

ICICI Bank customer support has been notified about the posted complaint.

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My account has been debited with Rs 708 for "Cash Txn chgs-branch-Mar21+GST" without any prior intimation or alert.

I have never been communicated via Email or SMS for any such charges is going to debited from my account.

If they can send promotional emails and SMS to their customers then why can't they send an alert about the charges they going to debit.

This is not acceptable in any case. Kindly process the refund for the debit transaction as soon as possible.

Aug 13, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I am an account holder of icici bank.Due to my personal issues i was not aware of MAB charges and i was not using my registered mail id. Now currently after checking my account statement there are some deduction of amounting rs 305.83 on 23 april 2021 and rs 498.56 on 26 april 2021

Kindly request you to refund / reverse the amount as early as possible to meet my urgent economical needs.

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 29, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (099822) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: ICICI BANK LIMITED, DESTINATION CENTRE, HADAPSAR, PUNE.411028

Hi,

There is a deduction happened of Rs. 766.25 with description as subject, without any prior notice or anything.

Why this happened ?
I need my money back . It's a fraud.

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 28, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (097695) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: ICICI Bank Towers, Bandra-Kurla Complex Mumbai Mumbai City District Maharashtra India - 400051

My account have been deducted with Rs 4.15 and Rs 6.18 without any reason. Customer care was of no help. Later my account again deducted with money without any reason but this time the amount was big. It was deducted with amount of Rs 598.01 and with Rs 350.51. I am a low salaried person and they are deducting big sum of amount with any reason. I am attaching required proof.

Aug 13, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (096962) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: ICICI Bank, Cenotaph Road Branch

Very Very Worst experience. Poor customer service. I requested for simple EMI mandate on 16.03.2021 since two months are over my problem is not resolved. I have been requested to visit the Cenotaph road Branch by the staff more than 2 times and i have provided all the documents. But still they are just throwing the issue to other team and no resolution is given to me. I paid my last two EMIs in Bank in person and wasting my time by put permission in my office for just paying EMI. This is not at all accepted. I have borrowed 3 loans from HDFC bank, I never faced any issues and i have not even visited the Branches till the loan closure. Very Poor service.

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (096973) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I did not open any demat account with ICICI, still 826₹ got deducted on Apr-27 from my account (DP CHGS till Mar 2021)

There was no communication related to this. And this should not happen without any consent.

I want money refunded back to my account.

Regards,
Tanmay Dubey

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 28, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (097009) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have closed my demat account before 2020, but why am i being charged again. The demat account was opened as a free account and then charging 800 rupees is a scam.

Also i did not get any notification of deduction to my registered mobile number.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 28, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (097111) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 307, RADHA SADAN, SECTOR 29

Hello,

we have used POS machine of ICICI bank (MID-[protected] TID[protected], on the date of[protected] our customer have used his rupay card for purchase of some products. by mistake we entered amount of Rs.5710/- instead of Rs.571/-. we immediately void the wrong payment of Rs.5710/- with approve code - 468858.

Further we wait for 2 days for refund the void amount to customer saving account but he didnt received the amount. then we talk to customer care of ICICI BANK MERCHANT DEPARTMENT for many time and given all supporting documents but today we got mail that "We do not have system functionality Rupay transactions for manual capture, hence we cannot process the same."

Still customer not received the amount and facing the problem for rs.5710/-.

copy of void slip attached herewith.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (097092) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Website: icicibank.com

Since last 3 months, amount of Rs. 169 is being deducted from my account in the name of VSI*AMAZON STAN. It is unclear to why this is happening.
I called Amazon customer care & they told to contact bank regarding same as there is no such deduction from their side.
After contacting ICICI, they informed me that the amount is being deducted through Amazon only & it cannot be unsubscribe without their help.

I am attaching bank statement highlighting monthly deduction of Rs. 169 on every 8th.

Aug 13, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (096957) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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