Claimed

ICICI Bank Complaints & Reviews

3.2
Updated: Dec 13, 2025
Complaints 23740
Resolved
14271
Unresolved
9469
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 283

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
I
Irshad45
from Noida, Uttar Pradesh
Jan 18, 2021
Resolved
Report
Copy
Resolved

I have applied ICICI Credit card & submitted my documents 30-dec-2020. but my card not delivered yet. neither I have received any information by your end. I have not received any SMS or Email regarding the same.
I am unable to check the status online. neither customer care call centre. how can I know my card status.
ICICI Representative called me for ICICI credit card. but now she denied to tell me about anything regarding the status of my card, neither pick my calls & replying messages
there are almost 18 days left. how many days it will take to delivered.
Details are mention below
My 13-digit Credit Card Application number –[protected]
Date of submission of application – 29-Dec-2020
Date of submission of documents – 30-Dec-2020
Mobile number – [protected]/[protected]
Aug 13, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 18, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team 
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    rkrao300
    from Delhi, Delhi
    Jan 18, 2021
    Resolved
    Report
    Copy
    Resolved

    Fastag wrong deduction

    Address: Dharuhera, Haryana

    Dear team,

    I have been incorrectly charges by Rs. 20000/- ( twenty thousand) as debit adjustment on fastag FOR MY TRUCK RJ32GC4337 on 1st January. It is a wrong deduction made unnecessarily by the bank. Kindly find below the transaction details:-

    01/01/2021 17:50:27 ADJUSTMENT Debit Adjustment through BILLDESK Payment -20000

    Customer Login ID- rajesh123

    1/1/2021 17:50 ADJUSTMENTS Adjustment 'N/A -20,...
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    A
    Abhinit
    Jan 18, 2021
    Resolved
    Report
    Copy
    Resolved

    Assam Sales Corporation vimal vaatsalya bonds

    Address: Shree balaji sales depot, agrasen road, Siliguri

    I have been issued one icici only vimal vaatsalya bond money multiplier
    Bond-private placement series r/bpn/99/1 face value of which rs. 1000/- only issue date : 01.07.1999, redemption date : 01.01.2018 with a tenure of 18 years 6 months bearing bondholder no 0000001, certificate no. 28311 to 28320, 28351 to 28360 & 68490 to 68499
    Assam sales corporation - agent : reliance industries limited (Textile division). No. Of bonds...
    +3 photos
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy
    M
    Mohd Sazid Ansari
    from Nakur, Uttar Pradesh
    Jan 18, 2021
    Report
    Copy

    Address: icici bank

    I have order redmi note 9 pro on exchange 9699 with 100rs pickup charge
    i have cancell my order due to some reason and amazone refund my amount but still not received in my account only 100rs pickup charge refund but still 9599 not received
    amazone refrence id Refund Reference # 74766511007100073528164
    74766511007100073528164
    order date 05/01/2021
    refund iniseated date 7/1/2021
    please proceed my refund

    thanks
    +3 photos
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 18, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ahqj) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team  
    Jan 19, 2021
    Updated by Mohd Sazid Ansari
    [protected]

    Account holder's name :- MR.MOHD SAZID ANSARI
    Verified Support
    Jan 19, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team 
    Jan 21, 2021
    Updated by Mohd Sazid Ansari
    icici any agent or worker still not give me any information or call me back i am feeling very poor service with icici
    icici cheat with me
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      D
      DINESH DNA
      from Mumbai, Maharashtra
      Jan 18, 2021
      Resolved
      Report
      Copy
      Resolved

      RS.199 got debited from my account.Neither had i done the transaction nor did i get any OTP for this. Duno how it happened. Could you Please assist me in this
      +1 photos
      Aug 5, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ahqk) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team  
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        SuryaprakashR
        from Mumbai, Maharashtra
        Jan 17, 2021
        Resolved
        Report
        Copy
        Resolved

        Address: Delhi

        Without my consent, rs. 2500 has been deducted from my account on 31/01/2020 to 'dr. Tran for funding a/c.
        I have never subscribed to any policy, however this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible.
        This reduction to dr. Tran for funding a/c[protected] is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities.
        +1 photos
        Aug 6, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 18, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team 
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          G
          gopal h r
          from Mumbai, Maharashtra
          Jan 17, 2021
          Resolved
          Report
          Copy
          Resolved

          Address: Maharashtra

          Why does the fast tag have to charge security deposit which is unneccesarily blocking publics money. Just we have to maintain balance and keep on recharging time to time.
          Please remove the security deposit as soon as possible which pinches a lot for the unneceesary transaction. Also the fast tag issuance fee must not be there . So for applying for a new fast tag card you have to pay rs 500 and we just get 150 as balance.
          Aug 5, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1afvy) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            ajaydce04
            from Delhi, Delhi
            Jan 17, 2021
            Resolved
            Report
            Copy
            Resolved

            Address: NAJAFGARH,NEW DELHI-110043

            I purchased a second hand car and the first owner (Anurup Gupta, Cust. Id :[protected] of car was using ICICI bank fastag, which was blacklisted. First owner closed his fastag account, but the bank did not removed it from blacklist with NPCI (Govt authority).
            Unaware of all these, after purchasing this car, I purchased a new ICICI fastag with Customer id : 12534407.I recharged it by 1400/- but find my new tag also blacklisted and without serial number. I placed a request of blacklist removal on 20/12/2020 (complaint no. [protected]).

            After that I called on call centre of icici bank fastag helpline number 100 times. But these people kept my vehicle DL10CK5779 in blacklist. They closed old account but not removed it from blacklist with ncpi. (Govt authority) therefore reactivation of any new fastag is not possible. I want to activate new tag but unable to do so due to very poor service from ICICI bank.

            This is the personal vehicle and from 15th feb 2021 it is going to get mandatory for all vehicles otherwise they will charge double. But if icici bank taking so much time to clear it then how can i manage to activate new fastag. Please revert as early as possible.

            Ajay Shokeen,
            [protected]
            [protected]@yahoo.com
            Aug 7, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 17, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Sumit Sircarr
              from Kolkata, West Bengal
              Jan 16, 2021
              Report
              Copy

              I'm an ex-employee of ICICI Bank emp I'd - 333408 and I want to withdraw my PF but the ICICI Bank Alumni site is not responding from the last few months. I have already checked it in the EPFO site with my UAN no. but there is no data available for my EPFO passbook and the EPFO site told me to check with the employer about the issue. So, I'm here to submit a complaint regarding this issue.
              ICICI Bank customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                Radha Shukla
                from Noida, Uttar Pradesh
                Jan 16, 2021
                Resolved
                Report
                Copy
                Resolved

                Deduction of Rs 1899 from my savings account by the bank

                Name Radha Shukla

                Today i found ICICI bank deducted Rs 1899 from my savings account. Upon asking customer care they said the bank had deducted from my account due to my consent to join for some scheme. Further they said that few days ago somebody would have talked to me about this scheme. i asked her to show any evidence of my consent to join any scheme in any written form . Obviously i am had not consented for any scheme by...
                +1 photos
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy
                V
                Vamshidonthula
                from Kodar, Telangana
                Jan 16, 2021
                Resolved
                Report
                Copy
                Resolved

                Address: Icici bank, tech mahindra branch, Hi tech city,Hyderabad

                Hi am donthula vamshi, icici customer they deducted 590/- from my account with out any intimation and cal and statement shows as ecsrtn charge how can they deduct amount without any intimation

                Regards,
                Donthula vamshi
                +1 photos
                Aug 5, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1aeu3) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team   
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  P
                  Prakhar2611
                  from Lucknow, Uttar Pradesh
                  Jan 16, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Tax saving bond 0399

                  I have 2 tax saving bond from 1999 please tell me the details whether they have been redeemed and if yes then to which account are they submitted.
                  TAX SAVING BOND 0399
                  option III
                  AKHILESH KUMAR
                  CERTIFICATE NO 9395
                  NO IF BONDS 2
                  DISTINCTIVE NOS[protected]
                  BONDHOLDER NO 5465-334...
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy
                  K
                  Kavya Belavadi
                  Jan 15, 2021
                  Report
                  Copy

                  My account has been debited by MAB charges many times since SEP20 (3 months). I don't have any mail informing about these MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about the change of balance system, hence any deduction from account for the same is totally wrong. And i checked the MAB required in my account and it says Rs.0.00
                  This is horrible for me. Request you to look into this on priority & revert my money. As ICICI has no privileges to deduct my money without any intimation.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 16, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1aeu1) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team   
                  Jan 16, 2021
                  Updated by Kavya Belavadi
                  I have emailed to customer care and received reply as below from Icici customer care service:

                  "Your account status has been converted to General Savings Account, as your salary has not been credited into the account for a period of 3 months and more.
                  For General Savings Account the MAB to be maintained is Rs. 10, 000.00."

                  My complaint is:
                  1.Before deducting the money in this case a bank should notify the customer.
                  2. Why bank Converted salary account to savings account without getting approval from the customer?

                  This transaction is done without notifying me and it is uncceptable. I need refund for this.

                  And ICICI lost all the trust and I am feeling like account is not safe as everything is happened without notifying me!

                  Thanks.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    K
                    Krishna Vashistha
                    from Mumbai, Maharashtra
                    Jan 15, 2021
                    Report
                    Copy

                    Nach ad rtn chrg tpsl sip

                    I'm charged by ICICI Bank with Rs 590 four times (i.e, 590 *4 = Rs 2350). I called the customer care but they did not help me in this regard.

                    Please help me to get this refunded.

                    Mail - [protected]@gmail.com...
                    +1 photos
                    Helpful
                    Found this helpful?
                    2 Comments
                    Report
                    Copy
                    V
                    Victor Khonglah
                    from Mumbai, Maharashtra
                    Jan 15, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    I recently applied for Credit Card with ICICI Bank based on their own offer along side Amazon shopping. After due process and document verification, I was denied the card. Upon enquiry, the Bank refised to state the reason for rejection of the application. I wish to clarify the following facts-
                    1. I have never defaulted on any loan
                    2. My savings bank account balance is more than sufficient
                    3. My monthly salary is 1 lac plus ( proof attached)
                    4. I have only 1 loan, i.e. car loan with outstanding of Rs. 17, 000/- only
                    5. I am a salaried individual serving in Government, having salary account with SBI Laitumkhrah Branch since 2008
                    6. I have 18 years of service left
                    7. CIBIL score is 735/900 as on 31/12/2020 ( report attached)

                    Based on the above mentioned facts, I am hereby putting this query to ICICI Bank as to why my application was denied? And to disclose the modus operandi of rejection/ acceptance.
                    Regards
                    +2 photos
                    Aug 14, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 16, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1aetw) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team 
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      Rajendra Barick
                      from Mumbai, Maharashtra
                      Jan 15, 2021
                      Report
                      Copy

                      Hi there

                      I had applied for lifetime icici platinum chip credit card on 02nd January 2021. Executive visited on 5th Jan 2021. The verification officer came and collected all the necessary documents and also showed me on app that I will get lifetime free platinum chip master credit card. I got the message today stating that my card application has been approved and to my wonder I checked under imobile app, it is showing HPCL credit card, which I did not approve. This is not the card i have authorized. I am not able to get any support from their cc number[protected].
                      Please help me cancelling this HPCL credit card.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1acsy) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Still not resolved, no one contacted nor replied to my email...
                      please check the attachment for the proof, who authorize them I did not authorize HPCL

                      Wrong credit card approved by icici - Comment #3788107 - Image #0
                      Thank you, got resolved (got the promised card) but it is still showing hpcl under imobile app, there's some mistake at the software team or some kind of technical error that need to be rectified.
                      Helpful
                      Found this helpful?
                      4 Comments
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        Mohit1410
                        from Ghumarwin, Himachal Pradesh
                        Jan 15, 2021
                        Report
                        Copy

                        Address: Wagholi, S.k viola 102 wagholi, pune india

                        My account has been detected by ₹999 by saying VSI/AMAZON STAN. I have never done any transaction like this nor I have received any OTP for this transaction. Please help me to resolve this issue. I have attached screenshot of my passbook for your reference. Thanks in advance.
                        +1 photos
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team 
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          V
                          Vivek Jadha
                          from Junnar, Maharashtra
                          Jan 14, 2021
                          Report
                          Copy

                          Address: Dadar Branch

                          I would like to draw your attention that amount of rs 199 had debited from my account on 13th January 2021 and the transaction details says VSI AMAZON STAN. neither I have done any transaction related to it nor I have received any otp for it .
                          Could you please assist me regarding this
                          +1 photos
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ad8l) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team 
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            P
                            Priya Pardeshi
                            from Ghumarwin, Himachal Pradesh
                            Jan 14, 2021
                            Report
                            Copy

                            My amount had been debited 590rs twice on 13th jan as saying that NACH_AD_RTN, kindly refund my amount...as its is fraud..
                            +1 photos
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team   
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              V
                              Vaishali Panwar
                              from Ghumarwin, Himachal Pradesh
                              Jan 14, 2021
                              Report
                              Copy

                              My account was deducted with 1180 Rupees, with transaction remark as "NACH_AD_RTN_CHRG~Of Bnk BFLo" what is this charge and why is it getting deducted.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1acst) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit