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ICICI Bank Complaints & Reviews

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Updated: Sep 24, 2026
Complaints 23795
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14309
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ICICI Bank reviews & complaints page 283

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A
anilkalagi
Apr 20, 2021
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Address: Kothrud, A 4 Sangauri Associates Kumbare Township

I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 20th April 2021. Could you please assist me regarding this.

A/c Details
S/B Acc no[protected]

My email Address : [protected]@gmail.com
Aug 7, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (074005) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    sanrum03
    Apr 20, 2021
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    Resolved

    Address: CTS No. 4858/57, 2nd Main, 7th Cross, Sadashiv Nagar, Belagavi-590001, Karnataka, India

    Dear Sir/Madam,
    Fate of Tax Saving Bond-102003-TSB-ONE
    Details:
    Option I Face Value Per Bond Rs.5000/- ISSUE PRICE Rs.5000/-
    Deemed Date of Allotment 15.12.2003 REDEMPTION DATE 15.12.2006

    Interest Rate 5.60% Tax Benefit U/S SEC 88

    Bond Holder No.[protected] Certificate No.11570
    Name of Bond Holder: Sadanand Basavaraj Patil
    No. of Bonds: THREE (03)
    Distinctive No(S):[protected]
    Aug 7, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (073323) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      P
      Priyanka456
      Apr 20, 2021
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      Hi,

      I am ex employee of icici bank I need my reliving letter.have left bank in March 2020

      Priyanka
      1501323
      ICICI Bank customer support has been notified about the posted complaint.
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        K
        Kailashgca
        Apr 20, 2021
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        In march month one of insurance premium was first time auto debited from my credit card. Usually i keep the limit lower between 30k to 40k to reduce the risk but inspite of this the premium was allowed to be debited. For this the icici system debited overlimit fee. I never exceed the limit and always paid on time but not sure why the bank allowed the debit from my card in excess of the limit. You can check the track record and please reverse the charges. Apart from this i have paid the remaining due amount.
        Aug 16, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 21, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (076289) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team 
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          R
          Rdhyani
          Apr 19, 2021
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          Resolved

          I have raised the issue with bank and their customer services about not receiving the statement. They are not helping me at all. I posted in tweeter about the same and company assured me that I will get a call to resolve this matter. But no call till now to resolve this. But they have sent me a letter for legal actions. I have made the payments but do not see my credit card amount reduced... They are not helping me with my statements. I really want to see where my all money is gone. Please help me..
          Aug 14, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 19, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (071332) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team  
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            M
            Mrs. Sangeeta Doiphode
            Apr 18, 2021
            Resolved
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            Resolved

            Address: Mumbai

            WORST, CHEATING, LYING, FAKE, FRAUD, GREEDY, SHAMELESS and DISGUSTING
            icici bank and their branches Khopoli, Raigad and Tardeo, Mumbai
            respectively.

            This icici bank is a TRULY HANDICAPPED, LAME, CARELESS, NEGLIGENT and
            BOTHERLESS towards the customer's complaint. The icici bank on purpose
            wants to SHEILD their staff members even though they behave MANNERLESS,
            INDISCIPLINED, MISCHIEVOUS, HARRASSING and DISTURBING.

            Almost even after a month icici bank dosen t have the CALIBRE to
            take any action against their CHEAP, CHEATING, LYING, FAKE, and FRAUD
            deputy manager sangya jain and branch manager tushar patil from Khopoli
            branch and branch manager siddesh kolvankar from Tardeo, Mumbai branch.

            This is CLEAR and EVIDENT that icici bank on purpose INSTIGATES,
            PROVOKES, and ENCOURAGES their employees to BEHAVE MANNERLESS,
            INDISCIPLINED, MISCHIEVOUS, DISGUSTING, DISTURBING AND SHAMELESS.

            In icici bank there are only rules for the customer's and not to
            their CHEAP, CHEATER and LIAR employees. In Khopoli branch whenever a customer is calling for some work in the banking hours(04:30pm) it is not
            answered or insulted by their SILLY STUPID SHAMELESS lady staff geeta
            kokje. And from the same Khopoli branch if their icici bank's MANNERLESS,
            INDISCIPLINED, MISCHIEVOUS, DIRTY, DISGUSTING AND SHAMELESS sangya jain, tushar patil and from Tardeo, Mumbai branch siddesh kolvankar are calling
            after banking hours (05:00 - 07:00 pm) it is acceptable, and neverever any
            action is taken or asked anything but the customer's complaint is closed
            without any prior notice or resolution.

            Never ever believe or open any accounts in this CHEATING, CHEAP,
            CARELESS, BOTHERLESS, IGNORANT, NEGLIGENT and DISGUSTING icici bank. The icici bank is a FAKE, FRAUD, DISGUSTING AND SHAMELESS bank. It is always a LOW-GRADED, LIAR, LAME, HANDICAPPED and CRIPPLED bank without any action shown towards their MANNERLESS, INDISCIPLINED, MICHIEVIOUS, DISGUSTING, SHAMELESS, HARASSING, FAKE AND FRAUD employees.
            Aug 14, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 19, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (071215) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team 
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              M
              Mohd Adi
              Apr 18, 2021
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              Address: Telibagh, Lucknow

              I opened the fd backed credit card intant saving account and i have been told that kyc will be done through video kyc but whenever I apply for video kyc error occurs and till now my kyc is pending. I don't wish to visit bank due to outbreak of covid. Kindly help me to done my kyc through video or send someone at my residence
              Aug 7, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (067778) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                S
                Sushant Malik
                Apr 17, 2021
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                Address: Nagpur

                I would like to bring it to your notice that, the amount of rs 999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 15th April, 2021. Could you please assist me regarding this. Please find the attachment regarding the same
                Aug 15, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 18, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  L
                  Leona Pranavy
                  Apr 17, 2021
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                  Resolved

                  My account has been deducted illegally and without my permission for some one assist policy (Rs.1899). No action taken when calling customer service.
                  Cancel this policy immediately and refund the money!!
                  This is against consumer rights and will be reported!

                  One Assist Membership no. [protected]

                  ICICI reference no. SR[protected]
                  Name: Leona Pranavy
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 18, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (067718) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    V
                    VVSDML Harika
                    Apr 17, 2021
                    Resolved
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                    Resolved

                    One day I got a call from ICICI one assist team about one assist services and I said not interested. But after 2 days of call it got activated and amount of 1899/- detected from my account without my notice. When I asked for deactivation or cancellation they said if you deactivate that you'll not get any amount back. then I said I'll raise a complaint the executive said I requested my team to provide a discount of 500/- and they agreed. I continuously asking for cancellation they are not agreed and making me to compromise and they have clearly mentioned on e-kit to sent to me about cancellation of 0-30 days is full refund. But they are saying we are not mentioned that anywhere. we are people depending on monthly salary how can they behave like that. Saved 2000 of amount for other purpose but they deducted that. I need this to be resolve as soon as possible. Please help me in this. Thanks
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (065835) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      Sanjay Gavkar
                      Apr 17, 2021
                      Resolved
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                      Resolved

                      I have not been subscribed for any of such facilities, still amount has been deducted
                      Please take appropriate action for the same
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (065837) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        R
                        Rajiv581
                        Apr 17, 2021
                        Resolved
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                        Resolved

                        Website: Amazon

                        Sir I booked a order of rupees 3103 against solid state drive from Amazon on 06/04/2021 and pay rs 3103 from icici credit card and further cancel the order on same day after cancellation Amazon give a reference id #690146 but amount not reflected till date please resolve the issue///regards
                        Apr 23, 2021
                        Complaint marked as Resolved 
                        Problem resolved today thanks to all
                        ICICI Bank customer support has been notified about the posted complaint.
                        Apr 17, 2021
                        Updated by Rajiv581
                        Nil
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (070375) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Rajiv581's [Complaint's author] reply, Apr 20, 2021
                        I am trying to send my contact address but email -[protected]@icicibank.com.
                        Is says invalid//regards
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                          S
                          shreya shri
                          Apr 16, 2021
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                          Address: ICICI Bank, 1st floor,commissariat road, Ashok Nagar, Bangalore- 560001

                          Name - Shreya
                          PAN no- GIKPS2832E
                          Registration no- I[protected]C0062398
                          URN irda no- CAI[protected]

                          Previously I was working with ICICI bank but due to posted in Trade Operations department, IRDA was not in use. Currently I have joined Kotak Mahindra bank, where I require to transfer Previous IRDA Certificate.

                          Hence I require * confirmation for PAN discontinuation done on IRDA portal*.

                          Kindly discontinue PAN as soon as possible from IRDA portal.

                          I have attached IRDA Certificate and NOC copy.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Apr 16, 2021
                          Updated by shreya shri
                          Kindly contact me through -

                          mail - [protected]@gmail.com

                          or

                          shreya.sr.[protected]@gmail.com

                          Mobile no- [protected]
                          Verified Support
                          Apr 19, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          Apr 19, 2021
                          Updated by shreya shri
                          My complaint is not resolved till now.@Icicibank kindly resolve it urgently
                          Apr 26, 2021
                          Updated by shreya shri
                          Till now I have not received any call from ICICI bank customer service. Kindly resolve my issue on priority basis.

                          You can contact me on [protected].

                          Mail id - [protected]@gmail.com
                          My issue is not resolved till now. kindly CALL ON ###
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                            D
                            Divyesh Ajudia
                            from Bhavnagar, Gujarat
                            Apr 16, 2021
                            Resolved
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                            Resolved

                            Address: Jamnagar, Gujarat, India

                            I have ICICI bank credit card, every time bank message me before 2 days for due payment of credit card and this time bank did not intimate through message me. Icici bank debited 450+GST18% charge on my credit card due to due payment paid by me after one day. when i call the icici bank customer care for reverse the charge then they told me this is system generated, we can not interfere the system.
                            Aug 12, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 16, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (064185) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              M
                              MalathiSekar
                              Apr 15, 2021
                              Resolved
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                              Resolved

                              Inspite of SR[protected] in place for fraudulent transaction of my credit card

                              the bank has executed a lien and taken the amount from my bank account.
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (059710) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team   
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                                delrajesh
                                from Gaya, Bihar
                                Apr 15, 2021
                                Resolved
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                                Resolved

                                I maintained sufficient balance as per EMI was mentioned/informed to me. But due to few hidden charges added from Bajaj Finance for first EMI(117+36) which was not informed to me/not even mentioned in document of Bajaj, due to this mistake of Bajaj finance, my EMI bounced & ICICI bank charged 3 times(590*3) in my ICICI bank account no.[protected].
                                Bajaj Finance has already accepted their mistake and apologized for the same and also returned the Penalty charges applied by them(Docs shared to ICICI bank). But ICICI bank is not refunding the ECS eturn charges..
                                Now I am requesting the ICICI bank to refund the ECS return charges applied 3 times in my bank account so that i can continue the services with ICICI bank.

                                This happened first time In my past 10-11 years history & banking with ICICI bank, not a single cheque/Ecs bounced yet. Check my Cibil- 780 plus always in last 10 years with 100% payment history.
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (059034) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Vicky Vachhani
                                  Apr 15, 2021
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                                  Dear @ICICIBank Team

                                  Pls Check One UTR Refund Done But Not Reflect In System
                                  SS Attached

                                  UTR No:- [protected] (Refund Date 11 Jan)
                                  After That I Done Dispute & Said In 35 Days You Will Recive same But After 35 Days Still Not Recived (SR[protected] Not Picking Call By Team ICICI
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Vicky Vachhani's [Complaint's author] reply, Apr 19, 2021
                                  When Money come in Bank account
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                                    S
                                    Sanjay Bodade
                                    Apr 15, 2021
                                    Resolved
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                                    Resolved

                                    Address: 7k kamraj marg new delhi

                                    Lone account number- LPDEL[protected]
                                    Aug 9, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Apr 15, 2021
                                    Updated by Sanjay Bodade
                                    lone account repayment schedule
                                    Verified Support
                                    Apr 17, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      G
                                      Gopinath.
                                      Apr 15, 2021
                                      Resolved
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                                      Resolved

                                      I hold an ICICI corporate multiwallet card since 5 years. It is going to expire soon and I am trying to raise a new request to my new address. I dont have my user Id for CMS login, when i try to get my user Id from customer care numbers, it asks for 16 digit card number and when i enter it says invalid. I can find any mail Ids to write to. Or any other ways to reset my details even. Unable to raise a complaint in icici.com as well as there is no option for complaints on prepaid cards.
                                      Aug 10, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 15, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (059039) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        lalityadav4u
                                        Apr 15, 2021
                                        Resolved
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                                        Resolved

                                        I have submitted their terminal in dec 20. They picked up through dtdc D75348356 by saying that covid time no one is available. But they are now asking terminal de-install slip to reverse termimal charges and other fee. I have written several emails.ro thier cistomer care and every time a new person reply same answer so not able to resolve this. Their customer support system is one way. In feb 21 month statement they reverse that but again applied in march saying that terminal not used for 75 days which they already have. I have written all emails that close my merchant id so that i get out from this circle. Merchant id 95353486, TID 33708861. I am harresed by them, totally frustrated.
                                        Aug 8, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 15, 2021
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (058991) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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