Submit a Complaint
Claimed

ICICI Bank Complaints & Reviews

www.icicibank.com
3.2
Updated: Jan 2, 2026
Complaints 23755
Resolved
14271
Unresolved
9484
Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
ICICI Bank

ICICI Bank reviews & complaints page 283

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
anita jayant
from Delhi, Delhi
Jan 22, 2021
Resolved
Report
Copy
Resolved

Address: Preet Vihar , ICICI BANK

Icici bank has deducted 590 rs two times from my account on the name of nach_ad_rtn_chrg without knowing me. I don't know about it.
Aug 8, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
View replies
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1atrm) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team 
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    N
    Nidhi95
    from Mumbai, Maharashtra
    Jan 22, 2021
    Resolved
    Report
    Copy
    Resolved

    Transaction Without Notification

    Yesterday on 21st january about 590 rupees has been deducted from my account in the name of NACH_AD_RTN_CHRG~ADBLDESK~11JAN21~a
    aa33b3~TATAACHB without any notification. I was maintaining minimum balance for the time of emergency and when I was going to make a payment then the amount was not there. What the hell is wrong with ICICI bank.
    What is this transaction's purpose? NACH_AD_RTN_CHRG~ADBLDESK~11JAN21~a
    aa33b3~TATAACHBbr...
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy
    B
    BALASHEKAR P.
    Jan 22, 2021
    Resolved
    Report
    Copy
    Resolved

    Hi, This is Shekar on 21 Jan, 2021 (3 )people came from Begumpet to my home ( When I'm not even at home) abused used unparliamentary language disrespectfully spoken to my parents asking the 617000 immediate payment, my parents told he is not in home come by tomorrow went to Hyderabad even though argued with my parents.i'm more than 15 plus years customer with ICICI bank, requesting the ICICI team to take stringent action on them, my father cried his eyes become red they scared. Seems they don't have parents.i'll share more info once I receive update on this In 2008 I came across similar situation with ICICI and some other banks I didn't gone for settlement later I paid with all penalities.WORST ICICI NANCHARLA PRANEETH KUMAR debt manager, DSMG - Credit Cards, from Begumpet.
    Aug 15, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 22, 2021
    ICICI Bank Customer Care's response     Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1atsf) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sridhar41090
      from Puducherry, Puducherry
      Jan 22, 2021
      Resolved
      Report
      Copy
      Resolved

      Txn of INR 1, 210.00 done on Acct XX898 on 22-Jan-21.Info: VSI*Info Edge.
      Aug 7, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1aru9) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        D
        Dayanithi_S
        Jan 21, 2021
        Resolved
        Report
        Copy
        Resolved

        Address: Marriyamman Kovil street, odaipatti, Theni district 625540

        Accno.[protected]
        Name S dhayanithi
        Reg. Phno.[protected]

        Dear sir/madam

        I received call from ICICI bank and they just given information about ONE ASSIST PLAN after that on same day i got a confirmation call on 19.01.2021 . They said my details correctly. I replied to them s ok sir nu. Today (20.01.2021I got msg one assist plan activated amount rs 2199 will b detected in few days nu.. But they automatically activated this plan. I told them to deactivated this plan .

        I call to customer care tried everything not get deactivated msg. .I don't need this plan actually. Please deactivate this plan.pl don't detect any amount for this plan. Stop.

        please make sure to deactivate this plan.

        Thanks!

        Name- S Dhayanithi.
        Registered Mobile No.- [protected]
        E-mail: [protected]@gmail.com
        +1 photos
        Aug 7, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 21, 2021
        ICICI Bank Customer Care's response         Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          M
          MeiyVasu
          Jan 21, 2021
          Report
          Copy

          Hi Team,
          I am not able to use my Multiwallet card due to this covid situation. Also I got message as it will be disabled after Jan 21. I got message to send card details for emv chip replacement card as well but that message also not delivered to the given number 5676766.

          When trying to sign up in online facing that error in processing page.
          Tried nany times to reach customer care via call but not connected.
          Please assist and do the needful at early.
          Thanks.
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 21, 2021
          ICICI Bank Customer Care's response           Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1apu1) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Jan 23, 2021
          Updated by MeiyVasu           Hi Team, I tried to drop mail to the given id but still no luck. Guide or advise to transfer/ use that money before disable it.
          Jan 23, 2021
          Updated by MeiyVasu           Also provide correct contact details to reach customer care and assist to get replacement card.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Shashankkeliye
            Jan 20, 2021
            Report
            Copy

            My name is shashank Shekhar, i have credit card of icici bank, i have given my official email address at the time of application but now i have left that company till now also all notifications are going on my official mail which is [protected]@baldealer.com, i have tried to change it online but unable to do. I have tried i mobile also but there also it doesn't work, i have called customer care also lota of time but though also nothing happened..
            It is requested to remove my official email address which is [protected]@baldealer.com and add my personal email address which is [protected]@GMAIL.COM.
            Kindly do the needful soon as possible.

            Regards
            Shashank Shekhar
            [protected]
            +2 photos
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 21, 2021
            ICICI Bank Customer Care's response             Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Jan 27, 2021
            Updated by Shashankkeliye             Till now i haven't received any kind of call from ICICI, just let me know that it will be resolved or not, after making lots of complain also no one is taking it in a manner to reaolve the issue..
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Shivi2911
              from Gurgaon, Haryana
              Jan 20, 2021
              Report
              Copy

              Address: AM6, Shalimar Bagh, Delhi

              Hi

              There are no fixed working hours for employees in ICICI Bank branch banking

              I work in Rohini region in Delhi and reach branch by 9 am in the morning; leave branch around 8 at night and reach home after 9 pm everyday.

              Who regulates the timings for closing of branches for employees? And even after taking to HR, they have no solution for the same and they convince the employee to work in the same manner and try to adjust. Is this the work culture of private banks in India? The industry which was considered best for females by our elders.
              ICICI Bank customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                B
                bhanu shankar ahir
                from Mumbai, Maharashtra
                Jan 20, 2021
                Resolved
                Report
                Copy
                Resolved

                I see there are Rupees 590 charges levied in my account with no intimation. I realised this all of sudden in hospital queue and had no cue what to do. Why was this charges deducted. I donot see anybreason to get this amount deducted. Kindly look into this and let me know what is the reason for this
                Aug 7, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ap6m) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  sshhwweet
                  from Mumbai, Maharashtra
                  Jan 20, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  I would like to bring into your notice that amount of Rs. 999 has got deducted from my icici account and the transaction message says : VSI/AMAZON STAN. I have not done any transaction, i did not even got any otp request for the same. This amount got debited on 20th Jan 2021. Please help me and refund the amount.
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1altj) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team  
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    N
                    nimit dubey
                    from Bengaluru, Karnataka
                    Jan 19, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: mig 24 new chayan colony near pragyan school old itarsi

                    Dear team,
                    my account xx810 has been creadit with 2000 on 18 jan and
                    Money did not come out of ATM machine and was cut off from account
                    +1 photos
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Jan 19, 2021
                    Updated by nimit dubey                     my account xx810 has been creadit with 2000 on 18 jan and
                    Money did not come out of ATM machine and was cut off from account
                    View replies
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1albm) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      shilpa janardanan
                      from Pune, Maharashtra
                      Jan 19, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      I ordered a washing machine in October which had cashback offer to be received within 90 days. However i have not received it yet
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1aivw) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        Reena Meena
                        from Ahmedabad, Gujarat
                        Jan 18, 2021
                        Report
                        Copy

                        I made purchase of rs 1247 from lifestyle through icici credit card there was a offer of 10% cashback but after 2 week my cashback not showing my statement
                        ICICI Bank customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Azzu Mnk
                          from Delhi, Delhi
                          Jan 18, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Parashuram nagar, Ramagundam

                          Iam azeez 496 rupes deducted from my ac.

                          I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile.
                          I need justice and my money back immediately.

                          Thanks
                          Azeez
                          [protected]
                          +1 photos
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1aix7) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            Mahavirsinh Vadher
                            from Mumbai, Maharashtra
                            Jan 18, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: JAMNAGAR, GUJARAT-361008

                            I have been charged rs. 588.18 including taxes.. The message they sent were unclear.. They didn't tell me they were going to withdraw rs.588.18 from my account. Expression debit card request cancelling options were unavailable..
                            I don't need expression debit card as i already have basic debit card..
                            +1 photos
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1aiw0 ) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Reply
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1aiw0 ) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Reply
                            Helpful
                            Found this helpful?
                            2 Comments
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              I
                              Irshad45
                              from Noida, Uttar Pradesh
                              Jan 18, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              I have applied ICICI Credit card & submitted my documents 30-dec-2020. but my card not delivered yet. neither I have received any information by your end. I have not received any SMS or Email regarding the same.
                              I am unable to check the status online. neither customer care call centre. how can I know my card status.
                              ICICI Representative called me for ICICI credit card. but now she denied to tell me about anything regarding the status of my card, neither pick my calls & replying messages
                              there are almost 18 days left. how many days it will take to delivered.
                              Details are mention below
                              My 13-digit Credit Card Application number –[protected]
                              Date of submission of application – 29-Dec-2020
                              Date of submission of documents – 30-Dec-2020
                              Mobile number – [protected]/[protected]
                              Aug 13, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 18, 2021
                              ICICI Bank Customer Care's response                               Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team 
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                rkrao300
                                from Delhi, Delhi
                                Jan 18, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                Fastag wrong deduction

                                Address: Dharuhera, Haryana

                                Dear team,

                                I have been incorrectly charges by Rs. 20000/- ( twenty thousand) as debit adjustment on fastag FOR MY TRUCK RJ32GC4337 on 1st January. It is a wrong deduction made unnecessarily by the bank. Kindly find below the transaction details:-

                                01/01/2021 17:50:27 ADJUSTMENT Debit Adjustment through BILLDESK Payment -20000

                                Customer Login ID- rajesh123

                                1/1/2021 17:50 ADJUSTMENTS Adjustment 'N/A -20,...
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy
                                A
                                Abhinit
                                Jan 18, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                Assam Sales Corporation vimal vaatsalya bonds

                                Address: Shree balaji sales depot, agrasen road, Siliguri

                                I have been issued one icici only vimal vaatsalya bond money multiplier
                                Bond-private placement series r/bpn/99/1 face value of which rs. 1000/- only issue date : 01.07.1999, redemption date : 01.01.2018 with a tenure of 18 years 6 months bearing bondholder no 0000001, certificate no. 28311 to 28320, 28351 to 28360 & 68490 to 68499
                                Assam sales corporation - agent : reliance industries limited (Textile division). No. Of bonds...
                                +3 photos
                                Helpful
                                1 other people found this review helpful
                                1 found this helpful
                                Write a comment
                                Report
                                Copy
                                M
                                Mohd Sazid Ansari
                                from Nakur, Uttar Pradesh
                                Jan 18, 2021
                                Report
                                Copy

                                Address: icici bank

                                I have order redmi note 9 pro on exchange 9699 with 100rs pickup charge
                                i have cancell my order due to some reason and amazone refund my amount but still not received in my account only 100rs pickup charge refund but still 9599 not received
                                amazone refrence id Refund Reference # 74766511007100073528164
                                74766511007100073528164
                                order date 05/01/2021
                                refund iniseated date 7/1/2021
                                please proceed my refund

                                thanks
                                +3 photos
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 18, 2021
                                ICICI Bank Customer Care's response                                 Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ahqj) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team  
                                Jan 19, 2021
                                Updated by Mohd Sazid Ansari                                 [protected]

                                Account holder's name :- MR.MOHD SAZID ANSARI
                                Verified Support
                                Jan 19, 2021
                                ICICI Bank Customer Care's response                                 Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team 
                                Jan 21, 2021
                                Updated by Mohd Sazid Ansari                                 icici any agent or worker still not give me any information or call me back i am feeling very poor service with icici
                                icici cheat with me
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  D
                                  DINESH DNA
                                  from Mumbai, Maharashtra
                                  Jan 18, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  RS.199 got debited from my account.Neither had i done the transaction nor did i get any OTP for this. Duno how it happened. Could you Please assist me in this
                                  +1 photos
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ahqk) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team  
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit

                                    Related businesses

                                    National Payments Corporation of India [NPCI]
                                    1
                                    (4224)
                                    Vijaya Bank
                                    1.5
                                    (422)
                                    Syndicate Bank
                                    1.1
                                    (755)