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ICICI Bank Complaints & Reviews

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Updated: Jun 2, 2026
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ICICI Bank reviews & complaints page 287

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C
chandan_myra
from Powai, Maharashtra
Jan 11, 2021
Resolved
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Address: Danapur

My account has been deducted from my icici bank savings account multiple times.for eg :- They showed me "surcharge dt:31/12/20 mcc 4112". Why? I had asked to icici bank customer care and they didn't confirm me.
I visit the nearby ICICI branch but they dont have any explanation for it.
My account number is[protected], Patna Danapur branch.

Please help, and also inform the banks not to debit any amount unnecessarily. The every money is really hard earned.
Aug 10, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 11, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a6b7) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Can you please confirm me the email id where I need to drop mail for further support. Its showing Protected to me.
Similar case is happening with me :(
Same happened here also. Don't know why this?
Don't know what this SURCHARGE/13/10/21/MCC4112 is. ICICI Bank only clarify.
Same issue has happened with me.. can you please tell how to resolve this
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    A
    angel mobile store
    from Jodhpur, Rajasthan
    Jan 11, 2021
    Resolved
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    Resolved

    Address: BHIWADI CHOPANKI

    Dear sir i m data ram my card no is [protected] icici bank pay dicrect prepaid card tration date 10/01/2021 amount is 5100+1000+200+300
    Aug 8, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a5ls) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a5ls) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      K
      Kalaiarasan S
      from Powai, Maharashtra
      Jan 11, 2021
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      Resolved

      Interim charge back debit

      I used my credit card for Annamalai university counselling payment on 28th Oct 2020 through eazypay payment gateway, For B.Sc Agriculture (self supporting) course. 1st time i tired to pay 2000 rupees from my ICICI credit card that time payment error came after that again I paid the 2nd time payment successfully completed. after that i checked my mail the amount 2 times debited for same application. i sent mail to eazypay and ICICI credit...
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      S
      sakshi1909
      Jan 11, 2021
      Resolved
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      Resolved

      UPI Mandate expired but funds still blocked

      Ipo applied : MRS BECTORS
      Application method : upi mandate through icici bank
      Blocked amount : 108000

      Issue: money is not being released by bank which was blocked for ipo mandate request

      I have applied for MRS BECTORS ipo and given upi mandate through icici bank. As per the ipo dead lines if the shares are not allocated the money should be released on 5 January 2020 in my case some shares were allocated...
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      H
      Hazerra Shaik
      from Delhi, Delhi
      Jan 10, 2021
      Resolved
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      Resolved

      I have not applied for Expression debit card. Suddenly I received information about money they have debited from my account. Please cancel the card and refund my amount.
      Aug 8, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a5lv ) in the subject line of your email. Our official will assist you.

      Regards, ICICI Bank Customer Service Team
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        J
        Jikks123
        from Delhi, Delhi
        Jan 10, 2021
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        Hi,

        I am not getting responces from icici for the previous complaints lodged.
        ICICI Bank customer support has been notified about the posted complaint.
        Applied the fast tag on Dec -12.. money has debitted from my account 502.

        I got this acknowlegdent of registration,

        Dear Customer, Your ICICI Bank FASTag account No. 23748958 has been activated on 12/12/2020 18:20:08

        I have not received the tag yet and When I try to login or register on site, it says the mobile number is not registered and account is not active.

        Can I get refund
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          S
          srinivasan kt
          Jan 10, 2021
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          Resolved

          Address: 155,TV KABILAN NAGAR, MC ROAD THANJAVUR

          AN AMOUNT OF RS : 99/- was deducted from my ICICI account with the name of VSI*WWW GAANA C I didn't authorize this transaction by any means . PLEASE HELP ME TO REMOVE THE AUTODEBIT .
          Aug 8, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            G
            govind petwal
            Jan 9, 2021
            Resolved
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            Resolved

            We have received msg from my ICICI bank AC Txn of INR 99.00 done on Acct XXX*** on 09-JAN-21.Info: VSI*WWW ZEE5 .
            This type of transaction have been done to me two time . first time I ignore, I think Some charges were cut but This type o[censored]nauthorised transaction is being done from my account every month.
            what I do ?
            Aug 9, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 10, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a4ag) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team   
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              N
              Nayan Raj Gupta
              from Delhi, Delhi
              Jan 9, 2021
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              Resolved

              Dear Team,

              My account debited for Rs. 590 due to maintaining amount of EMI. Kindly clear the policy to understand this fraud system and policy.
              Aug 8, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a30b) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team  
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                D
                Deepti Dharwadkar
                from Delhi, Delhi
                Jan 9, 2021
                Resolved
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                Address: Icici SB Road Pune

                Please provide clarity on why there has been quarterly deduction of Rs 590 Rs with ECSRTNCHG as a transaction remark? I am unable to trace the reason for this deduction.
                Aug 8, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a2hp) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team   
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a2hp) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team   
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                  H
                  higunjan
                  from Powai, Maharashtra
                  Jan 9, 2021
                  Resolved
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                  Resolved

                  Address: 55, Hastinapur residency, Near Gayatri Temple, Mahavirnagar

                  When I withdraw the money from ICICI bank and didn't get notified about the charges from ICICI person and also, didn't get any message till date about the chrage unfortunatly I check the statement and found the charges like

                  cashtxnchgs-branch-oct20+gst XXX amount
                  cashtxnchgs-branch-sep20+gst XXX amount

                  No other bank did these kind of charges, These should be the RBI rules and when it's applied? If RBI rules then why they're not charging. If those all are my money then why should they're charging?
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a2hj) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team   
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                    R
                    Rushabh Kakodkar
                    from Powai, Maharashtra
                    Jan 9, 2021
                    Resolved
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                    Resolved

                    Refund initiated by Amazon but still not credited in bank account

                    Address: 1204,Rainart Tower, bld no-32, Vartak nagar,Thane(west)

                    I ordered a laptop from Amazon on 21st December 2020 worth Rs.53, 540/- . On 23rd December 2020, my order was returned to Amazon and the refund was initiated from Amazon's end and thus they mentioned that by 24th December 2020 I can expect the whole amount to be credited in my bank account.proof for same has been added as a photograph. But the amount was not received. Afterwards I again contacted Amazon on 30 December 2020 and told them my...
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                    J
                    Jagadishjerome
                    Jan 8, 2021
                    Resolved
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                    Resolved

                    Hi all

                    I am ICICI account holder, my account got deducted as "CashTxnChgs-Branch- charges for Rs.1700

                    When walk-in to the Branch, No proper Response.

                    I didn't receive any message or alert from Bank when I checked my account statement. I came to know about this. I am disappointed with this kind of behavior about not informing the customer. I am still confused about this deduction.

                    Hence Closing the account and all my deposit's- moving to another Bank.
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 09, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a302) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team  
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                      N
                      Nikhil KS
                      Jan 8, 2021
                      Resolved
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                      Resolved

                      When i was going through my transactions i found out debit of 199 INR from my account. Description was VSI/AMAZON STAN/...
                      I did not receive any OTP for this transaction, neither i had initiated any transaction on amazon for shopping or any prime member shopping.
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a2hc) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        P
                        Prakash4564
                        from Hyderabad, Telangana
                        Jan 8, 2021
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                        Address: F.No.703,Buddha's Virtue Heights Apartment,, Near HDFC Bank,High Tension Line Road, Miyapur,Hyderabad

                        Sir,
                        I am having Icici Tax Saving Bond-0399-TSB Dt.[protected]. which is now traced in my record after a long time. As the bond is misplaced, I could not pursue the redemption status.The details of the bond I am holding are herewith furnished. As I am not sure whether redemption is made or not, I request to please verify and update on redemption status.
                        Option 1
                        Face value 5, 000
                        Deemed date of allotment[protected]
                        Redemption date[protected]
                        Bond holder No. 5517-188
                        Certificate No.157368
                        Name of Bondholders Mudapaka Prakasa Rao, Mudapaka Sanga Maheswari
                        No. of Bonds Three
                        Distinctive Nos.[protected]

                        Regards,
                        Prakash Rao
                        Ph.No.[protected]
                        Email ID [protected]@gmail.com
                        ICICI Bank customer support has been notified about the posted complaint.
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                          M
                          Madhumitha101
                          Jan 8, 2021
                          Resolved
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                          Resolved

                          Address: coimbatore

                          Bank is debited my credit card with auto debit return fee on already paid bill. I never expected this type of service from this bank.
                          the amount of rs.450 plus 88 rs is chraged.
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a0yw) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team   
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a0yw) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team   
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                            J
                            Jaswant Agriculture Works
                            from Delhi, Delhi
                            Jan 8, 2021
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                            Address: Sangrur Road Suanm

                            SIR,
                            Last three months ago we had request to ICICI Branch Sunam to close my CC limit, Because i Have been shifted my CC limit into HDFC Bank Sunam. necessary funds are already deposit through HDFC bank, but the banker are not issue me NOC @ my property papers. so please take immediate action upon our request. thanks
                            ICICI Bank customer support has been notified about the posted complaint.
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                              M
                              Malvika Desai
                              from Delhi, Delhi
                              Jan 8, 2021
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                              Address: pune
                              Website: icici bank

                              I had called ICICI customer care for some debit card requests and connect to an agent for it. I called from my bank account registered phone number. The IVR system immediately recognized me and started blabbing me about my account balance and other details.

                              While connecting my call to customer representative, the system first asked me for my 12 digit card no. and later on asked for my PIN; WHICH I TOTALLY AM NOT COMFORTABLE TO SHARE AND DID NOT EITHER. So the system did not connect to the representative.

                              On ICICI website, it is clearly mentioned, never ever share you PIN anywhere. Then HOW COME TELEPHONE IVR ASK ME MY PIN? This was not there earlier. Asking for PIN is totally unethical in my opinion; if not illegal. I know they will say it is totally safe, it goes to some machine and no human interaction; still asking for PIN is not justifiable. They can spell out my bank balance just by recognizing my registered no. but not connect to agent without asking for ATM PIN.
                              ICICI Bank customer support has been notified about the posted complaint.
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                                V
                                vinodoss
                                from Powai, Maharashtra
                                Jan 8, 2021
                                Resolved
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                                Resolved

                                I'm an ICICI bank customer.

                                Today 08.01.2021 ecsrtnchg charged Rs.590, I don't know what the charges ecsrtnchg... They're hit the charges without my knowledge and without any confirmation email or SMS or any phone call. Please explain what the charge is.

                                My contact Number: [protected]
                                My email ID: [protected]@gmail.com
                                Aug 22, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 08, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team 
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                                  S
                                  Syed Ishfaq Hussain Kazmi
                                  from Powai, Maharashtra
                                  Jan 7, 2021
                                  Resolved
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                                  Resolved

                                  Why is Icici bank charging me ECSRTNCHGS charges and can you (Icici) tell me that how much of that ### charge do I have to pay to close my account with u ?? Icici bank is nothing ### mainly because of its CUSTOMER service who do not help u with anything and are just useless

                                  Contact me ASAP on
                                  [protected]@gmail.com
                                  +91 [protected]
                                  Aug 13, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 08, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team 
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