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ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Jan 2, 2026

Complaints 23755

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14271

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9484

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ICICI Bank reviews & complaints page 289

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I have completed my service on 17th november 2020. employee id is 463917. its more than 45 days and i have not received the settlement amount. when checking on alumni site its showing that amount has been credited but there is nothing in my account. when making complain on customer service they just ask me to send mail even after sending mail to payroll team there is no response. how to escalate this thing?...

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I have tried to purchase a mobile from Amazon website but transactions failed with the same reason as below;

Dear customer, transaction of inr 45, 999 on credit card xxxx is withheld due to security reasons. Pls call our customer care.

Kindly note that due to covid-19 situation, even i am unable to reach out to customer care.

Kindly help resolve my issue at the earliest as i am unable to make the purchases which are my absolute essentials now.

Aug 13, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19prh) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi
My ICICI Account got debited 590/- Rs. 40 to 50 times in a single day without any intimation and also did not get any debited messages.

Even after clearing all my outstanding amount of my loans, it happened. Before clearing outstanding amount, but I was shocked they deducted almost 50, 000/- from my bank account. And We called to customer care but the time is out, But I need my full amount Who will help me now.

+1 photos

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Dec 31, 2020

Updated by Renukal Hi
My ICICI Account got debited amount almost 50000/- to day without any intimation and also did not get any debited messages.

Even after clearing all my outstanding amount of my loans, but I was shocked they deducted almost 50, 000/- from my bank account. And We called to customer care but the time is out, But I need my full amount Who will help me now.

Verified Support

Jan 04, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19ps2_1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi,
Applied the fast tag on Dec -12.. money has debitted from my account 502.

I got this acknowlegdent of registration,

Dear Customer, Your ICICI Bank FASTag account No. 23748958 has been activated on 12/12/2020 18:20:08

I have not received the tag yet and When I try to login or register on site, it says the mobile number is not registered and account is not active.

How do I get the update on the fast rag

ICICI Bank customer support has been notified about the posted complaint.

Jan 02, 2021

Updated by Jikks123 Anu updares??

Verified Support

Jan 04, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19p09) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Jan 05, 2021

Updated by Jikks123 I can't find the email id since the email id marked as protected]@icicibank.com

What is my user ID to login to the site? It's asking for 8 digit number starting with 1

Jan 09, 2021

Updated by Jikks123 No updates..what is the email id

Jan 09, 2021

Updated by Jikks123 Can I get my money back?

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Vishnu K Makwana on Dec 31, 2020
I am icici bank credit card holder. The bank has auto debited rs.1399/- from my credit card number ending with 9007 without my concern on date: 31/12/2020 time: 05:31 pm. I am not interested about this service and don't want this membership anymore. So cancel the membership and refund this debited amount rs.1399/-.
One assist relationship number :- 6692926
Name :- Vishnu K Makwana
Mobile number :- [protected]
Credit card number ending :- 9007

+2 photos

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Dec 31, 2020

Updated by vk makwana Vishnu K Makwana on Dec 31, 2020
I am icici bank credit card holder. The bank has auto debited rs.1399/- from my credit card number ending with 9007 without my concern on date: 31/12/2020 time: 05:31 pm. I am not interested about this service and don't want this membership anymore. So cancel the membership and refund this debited amount rs.1399/-.
One assist relationship number :- Not given
Name :- Vishnu K Makwana
Mobile number :- [protected]
Credit card number ending :- 9007

Verified Support

Jan 04, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19p0w) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi Team,

I have transferred 200000 /- rupees through IMPS from ICIC BANK to IDBI Bank at 31st December, 2020 18:17:40
But, The amount did not credited to the beneficiary account neither was refunded to my account.

But I got a message that said

Dear Customer, IMPS Txn Ref[protected] for Rs.200, 000.00 is timed out at Beneficiary Bank on 31-Dec-2020 18:17:40. Txn status will be updated by Bene Bank in 3 working days.

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19p1d) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have purchased more than 50, 000 NEHA International shares and now I am not able to sell my shares because neha international not do renewal with BSE.

ICICI Bank customer support has been notified about the posted complaint.

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Hello. My registered mobile number with bank is [protected]. I had purchased Samsung Galaxy Tab A 10.1 from Samsung online store using my ICICI AmazonPay Credit Card ending with 8003 on 28.09.2020 for Rs.13, 999. There was a flat Rs. 3000 cashback offer on my purchase and it was stated in the terms and conditions that the cashback would be credited within 90 days from the date of transaction. It has been more than 90 days but I haven't received any cashback.

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 1, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19kj2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hello. My registered mobile number with bank is [protected]. I had purchased Samsung Galaxy Tab A 10.1 from Samsung online store using my ICICI AmazonPay Credit Card ending with 8003 on 28.09.2020 for Rs.13, 999. There was a flat 10% cashback offer on my purchase and it was stated in the terms and conditions that the cashback would be credited within 90 days from the date of transaction. It has been more than 90 days but I haven't received any cashback.

Dec 31, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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With out any notice icici bank deduct around 15000 within 3 months. All charges are ECSRTNCHGS. Several time they just deduct without no reasons or any justification but this time i notice and i caught this deduction. I want my hardwork money back. That is happened in every month constantly and every time i just avoid cause i thought it was any of my loan deductions but this time i notice and found. I want proper justification in each single rupees and want my money back.

+1 photos

Aug 13, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19kiv) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Electronic city branch Bangalore

Website: help.icicibank.com

Amount Rs. 826/- has been deducted from my account for DP charges, without any prior notice and also I haven't received any message to my mobile. I tried to raise the request online in ICICI bank site (also tried in imobile app) but not able to complaint my issue.
Please refund my money back immediately or let me know the reason for deduction.

Please consider this request on high priority.

Regards,
Adesh C

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Dec 31, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19ina) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi,

On 29/Dec/20, 826 rupees were deducted from my bank account for DP CHGS Till NOV-20 even though I never used ICICI Demat account and while opening the bank account I didn't ask for a Demat account but they automatically opened the account. I need a refund and also please close this Demat account.

Thank You,
Himanshu Pandit

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Dec 31, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19inc) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Birlasoft limited

I am using one credit card. But in internet banking showing two credit card.
Also many unauthorized transaction happened .
As results fully wrong bill generate.

Please resolve the issue and do recorrection bills.

Otherwise I will left your service

+1 photos

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Dec 31, 2020

Verified Support

Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Hello sir,

i have been charged wrong brokerage and misguided with your sales
executive while opening my demat account.

kindly check and why you charged me hige brokerage on my trade which
it was taken on 24 dec. is it justify on total value on not more than
17000 rs tarde i have been charge more than 7500 rs.FOR BROKRAGE instead on 20 per
lot you guys charged me 95 rs. which is absolutely wrong .
at the time of account openning your sales ecutive clearly told me in
FNO Segment we are offering to you only flat brokarge of rs.20rs. now
am shocked i ahve been charged high kndly revert my money or i will
suit you crimanal case against bank and icici securities. also now
i am going spred this on social media with contact note how i have
been cheated with icici securities please revert me with my money.

Name -somnath dilip ghorpade
DEMAT ACCOUNT NO. IN[protected]
Mobile- [protected]
Thanks

ICICI Bank customer support has been notified about the posted complaint.

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H

hspandit1

Feb 8, 2021

Yes any body can see this the prime plan for which icici is charging rs. 2999/- ( one time) where stock options charges are shown as rs.20 per order, however they are charging brokerage of rs. 95 per order excluding any taxes and duties. There is no one to explain this as i can see the complaint is unattended even after 2 months.

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Address: Bhanapeth ward,, Near vitthal typing

My name is chanchal kadsl and I'm holding a saving account in ICICI bank. I just saw today when I checked my account online, multiple times I have been charged POSDEC CHG of Rs. 29.05 eachfrom 10 dec to 14 dec and the description says:
POSDEC CHG/20nov2020/0716+GST

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Dec 31, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19ino) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am sumit pardeshi from my icici bank account amount 344.17 Rupees has been deducted from my account as 344.17 DP CHGS TILL NOV-20) DP charges on

I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile.
I need justice and my money back immediately.My Account Number is
[protected].

Thanks
Submit Pardeshi

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Dec 31, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19inq) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: MKB nagar, vyasarpadi, Chennai - 39

I'm not a prime user, I did not make any purchase and I did not receive any OTP. Rs.129 has been debited from my account saying ( VSI / AMAZON STAN ). This is not normal and, this didn't make me feel comfortable. Please explain me how this happened.

+1 photos

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Dec 31, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19inv) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I just received a message that One Assist wallet assist privilege plan rs 1899 will be charged against the plan on your icici bank credit/debit card.
I want to cancel oneassist wallet assist privilege plan as I had never activated it. Even the first charge should not have been made.

On calling the helpline number, I am getting redirecting to different numbers each time.

Kunal Sethi

Aug 5, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: ICICI Bank Ltd Bandra Kurla Complex Mumbai 400051

I(Customer) recently signed up for Amazon Pay Credit Card with ICICI Bank on Nov 30 2020 via Amazon.com. The card got approved instantly and I continued purchasing the item worth Rs 52, 500 online using the virtual copy of Credit Card. Billing cycle of the Credit card purchased and Activated on November 30 2020ended on December 4th!! Card Delivered to Customer on December 06 2020. How is the billing cycle determined and why I(Customer) only got 4 days of billing cycle (Nov 30 to Dec 04) from the date of Activation of Card (Nov 30) when the billing cycle typically is around 30 days?? Could it not have been assigned to a longer duration billing cycle ??? I (customer) got very less time to make the Payment prior to the Due date(Dec 22). As a result Late payment fees, GST and Interest charges are levied on the Credit card even though FULL payment is done within 28 days of purchasing the Credit Card !!

Aug 17, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19ozz) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have been deducted with 432Rs on 29/12/2020 under the name of DMC/160143xxxxxxxx DP CHGS TILL NOV-20. I have never opened and used Demat account. Please close my account.

Aug 8, 2021

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Dec 30, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19h6w) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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