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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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T
Tarique9609
from Delhi, Delhi
Dec 30, 2020
Resolved
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Address: Salt Lake, Kolkata
Website: www.icicibank.com

I am MOHAMMAD TARIQUE AZIZ SHAIKH. A amount of 657.10 Rupees has been deducted from my account as (DMC/IN[protected] DP CHGS TILL NOV-20) DP charges on 29/12/2020. I have never applied or activated my DEMAT account in ICICI BANK. There was no prior notice. I haven't received any deduction related message to my mobile as well. My Account Number is[protected]. Kindly do the needful ASAP and help me to get my money back.
+1 photos
Aug 6, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 31, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team 
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    S
    Sonudelhi
    from Mumbai, Maharashtra
    Dec 30, 2020
    Resolved
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    मेरा नाम सोनू है मैंने दिनांक 2 दिसंबर 2020 को अपने बैंक अकाउंट ICICI BANK से अपने ही दूसरे बैंक अकाउंट KOTAK BANK में ₹900 का फंड ट्रांसफर किया था, मेरी गलतफहमी की वजह से मुझे लगा मैंने गलत अकाउंट में पैसे ट्रांसफर कर दिए हैं जिसकी वजह से मैंने ICICI BANK में कस्टमर केयर पर एक कंप्लेंट दर्ज की जिसकी वजह से मेरा दूसरा बैंक अकाउंट कोटक बैंक ने मेरा 900 रुपए का अमाउंट ब्लॉक कर दिया है, दरअसल यह गलतफहमी इसलिए बनी कि मैं एक ऐप यूज कर रहा हूं जिसका नाम है पेटीएम जिसमें मैंने अपना डिफॉल्ट पर यूपीआई अकाउंट पेटीएम पेमेंट बैंक का सेट किया था लेकिन जिस दिन मैंने यह लेनदेन किया उस दिन डिफॉल्ट पर KOTAK BANK का अकाउंट डिफॉल्ट पर सेट था जिसकी वजह से मुझे लगा कि मेरा Wrong फंड ट्रांसफर हो गया जब मुझे इस बात का पता चला कि मेरे कोटक बैंक अकाउंट में मेरा अमाउंट ₹900 क्रेडिट हो गया तब मैंने कस्टमर केयर ICICI BANK को सूचित किया कि कृपया मेरी यह कंप्लेन वापस ली जाए अतः मेरा अमाउंट मेरे बैंक खाते में ही रहने दिया जाए लेकिन 2 दिसंबर से अब तक का समय हो गया है लेकिन ना मेरा अमाउंट मेरे इस आईसीआईसी बैंक में भी नहीं है और ना ही मेरे KOTAK BANK में मैं दोनों बैंक से लगातार कस्टमर सपोर्ट और ब्रांच विजिट कर रहा हूं मुझे दोनों बैंक एक दूसरे के ऊपर बात को डाल रहे हैं और मेरे पैसे जो हैं वह पता नहीं कहां है मुझे मिल नहीं पा रहे हैं, कोटक बैंक बोलता है कि आप ICICI BANK को बोलो कि वह हमें मेल करें तब हम आपका पैसा देंगे और ICICI BANK बैंक बोलता है कि आप जाकर Withrawal लेटर पर साइन करके बैंक को दीजिए तब वह आपके पैसे देंगे क्योंकि आपका पैसा हमारे पास नहीं है आपका पैसा आपके KOTAK BANK Account में है उनकी ओर से होल्ड है तो आपका पैसा वही देंगे अब कृपया करके मेरी समस्या का समाधान कैसे होगा मुझे नहीं पता कृपया करके समस्या का समाधान कीजिए.

    KOTAK BANK ACCOUNT DETAIL:-
    ACCOUNT NO- [protected]
    IFSC CODE- KKBK0004622
    NAME- SONU

    ICICI BANK ACCOUNT DETAIL:-
    ACCOUNT NO[protected]
    IFSC CODE- ICICI0004305
    NAME- SONU

    TRANSACTION DETAILS:-
    AMOUNT- 900
    DATE- 02/12/2020
    TRANSACTION NO[protected]
    PAYMENT TRANSFER MODE- UPI
    Aug 6, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19h72) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      J
      Jyoti797
      Dec 30, 2020
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      My account was debited two times on 30 Dec 2020, 243 and 43 respectively. In the name of SMAB charges + GST. I tried contacting them but no reverting back. The amounts were deducted without any prior notice. It might not mean a lot to them but to a common man, every penny counts. I request and urge them to refund the amount as I have never registered any problems from their end before. This is the first time and I really liked their services until now.
      +1 photos
      ICICI Bank customer support has been notified about the posted complaint.
      Jan 01, 2021
      Updated by Jyoti797
      Still no help received. They should have notified before making any deductions. It's very careless and greedy on their part. I'm shocked that they deducted my money like that. I'm very much willing to close my account and I will not suggest this bank to anyone as I did before. Very disappointed.
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        P
        PRASANTH KUMAR P R
        Dec 30, 2020
        Resolved
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        Myself Prasanth, i have been with icici bank since 2017. Each year 826/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till dec-20 is shown in the statement. So please make sure to credit the amount which has been debited so far.
        Aug 7, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19gm5) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team 
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          M
          ManoharSilarapu
          from Hyderabad, Telangana
          Dec 30, 2020
          Resolved
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          I have been deducted 826 Rs on Dec 28 for demat account charges which I have never opened, remove my demat account and refund my money
          +1 photos
          Aug 6, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19h7g) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            B
            Biswadeep Ghosh Hazra
            from Kolkata, West Bengal
            Dec 30, 2020
            Resolved
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            One of the worst forms of harassment by ICICI Bank. They are randomly deducting money when I did not even open a Demat Account. Their salespeople have opened one when I opened a savings account and now I am being charged for their actions. It is better to close all relationships with the bank than suffering this, deducting people's hard-earned money for no reason whatsoever.

            Please reach me on my mobile-
            [protected], [protected]
            Email- [protected]@gmail.com
            Aug 6, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19gm8) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team 
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              S
              Sejal4996
              Dec 30, 2020
              Resolved
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              My account was auto debited to the extent of Rs.826 towards DMC DP charges...without intimating me...and at the time of account opening I was told there would be no monthly or yearly charges...I want my refund asap...and request icici bank to maintain professionalism by at least informing their customers about such debit...no one has given you the right to operate our account...
              Aug 13, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 07, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19xwu) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                Ajinky Rane
                from Delhi, Delhi
                Dec 30, 2020
                Resolved
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                I am Ajinky (Mob:[[protected]). 826.00 Rupees has been deducted from my account as[[protected]] DP CHGS TILL NOV-20) DP charges on

                I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile. It's completely misleading to customers.
                I need my money back immediately.My Account Number is[[protected]]

                Thanks
                AJINKY R
                +1 photos
                Aug 8, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 30, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team  
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                  S
                  Sneha Amar Naik
                  from Powai, Maharashtra
                  Dec 30, 2020
                  Resolved
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                  Hi, I Sneha Naik have a savings account in ICICI Bank, never opened a demat account, has been charged 826 rs for DP Charges untill November 2020 on 29/12/2020.
                  I have never received a message or call on opening a demat account with icici Bank nor have I applied for any such thing.
                  Please look into this.
                  Aug 13, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 30, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19h5w) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    M
                    Manoj Agali
                    Dec 30, 2020
                    Resolved
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                    I am Manoj A. 826.00 Rupees has been deducted from my account as[protected] DP CHGS TILL Nov-20) DP charges on 29/12/2020. I was told that there will be no annual or monthly charges. There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.My Account Number is[protected].
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (ia19gmb) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team 
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                      T
                      tuff97
                      from Delhi, Delhi
                      Dec 30, 2020
                      Resolved
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                      Resolved

                      My account has been debited charges for 28 Rs since the last year. Thought it will be stopped when called customer care service, the person speaking to me was absurd. When visited to bank. They asked us to check and say we don't know how it's getting debited. Kindly help
                      +1 photos
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team  
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                        N
                        Naveenkumar Chandran
                        Dec 30, 2020
                        Resolved
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                        Resolved

                        ACC NO:[protected]
                        DMC/[protected] DP CHGS TILL NOV-20

                        826.00 rupees has been deducted from my account as (DMC/[protected] DP CHGS TILL NOV-20) yesterday. I have never used my demat account till now. While joining Infosys you forced me to open it and said it's free. Now why are you debiting money ?

                        You should revert money back to my account.
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (ia19gmf) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team 
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                          Rafeek Muhammed
                          from Delhi, Delhi
                          Dec 30, 2020
                          Resolved
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                          Resolved

                          I am MUHAMMED RAFEEK. 68.83 Rupees has been deducted from my account as[protected] DP CHGS TILL NOV-2020) DP charges on 29/12/2020. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately. Previously as well I got this kind of deductions from my account. My Account Number is[protected].
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19gmm) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team   
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                            Nitin -
                            from Delhi, Delhi
                            Dec 30, 2020
                            Resolved
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                            Resolved

                            Hi i am Nitin here. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till jun-2020 and nov-2020). I have neither subscribed nor used my demat account till now.

                            Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                            Mentioned the transaction id : PFA

                            I want my money back i haven’t use icici demat account till date and i didn’t request any demat account it was open while i’m opening the savings account make sure refund my money back.
                            Is this some kind of scam from icici bank because it happened with me two times.
                            +2 photos
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 30, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team   
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                              K
                              Kms90
                              from VADODARA, Gujarat
                              Dec 30, 2020
                              Resolved
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                              Resolved

                              Yatra processed Refund amount of Rs.1, 22, 573.01 on 21.10.2020 in ICICI Amazon Pay credit card ending last four digit 5009 in respect of card holder Mayur Shah against transaction for an amount of Rs.1, 28, 207.00 dated December 02, 2019.

                              Refund Details given by Yatra are as under. PayU id - [protected].
                              ARN/RRN - 74056630308933685668645.

                              As refund not reflected/received in credit card, complain raised at ICICI despute team on 10.11.2020 with service request SR[protected].

                              As per ICICI customer care email, refund case resolved by 22.12.2020. However, till the date refund not received in ICICI bank Amazon pay credit card.

                              ICICI chargeback at yatra. Yatra responded my refund details to ICICI and told that contact to ICICI bank for refund.

                              Thanks Krimish Mayur Shah
                              +5 photos
                              Aug 19, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 04, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team  
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                                KUMAR RAHUL RANJAN
                                from Delhi, Delhi
                                Dec 30, 2020
                                Resolved
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                                Resolved

                                I have a Demat account in ICICI bank for 8 years now. When I checked my bank transactionsI found that there is one debit transaction as 'DMC/[protected] DP
                                CHGS TILL NOV-20' for INR 826.00'. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI.
                                Also, why it is getting deducted suddenly after 8 years. Why it was not deducted on yearly basis as I was under the impression that no charges will be taken by ICICI as it was told initially while opening the acount by ICICI representative.

                                My ICICI account number is[protected]. This is completely unacceptable and please refund my amount.
                                +1 photos
                                Aug 13, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 30, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team   
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                                  M
                                  mohammad suyeb punekar
                                  Dec 30, 2020
                                  Resolved
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                                  Resolved

                                  My account is debited 826 rupees without my knowledge. Deduction details. DMC CHARGES till Nov 2020. I have never used this service.

                                  Please refund my hard earned money.
                                  Dec 30, 2020
                                  Complaint marked as Resolved 
                                  It is not resolved. I did not get call and not refund also. Please help me.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  When it will be refunded.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19gm6) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team 
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                                    J
                                    jitu borkar
                                    Dec 29, 2020
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                                    Address: Nagpur
                                    Website: [email protected]

                                    Myself jitendra Borkar, i have been with icici bank since 2015. Each year 826/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till Nov-2020 is shown in the statement. So please make sure to credit the amount which has been debited so far.
                                    +1 photos
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 30, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19gm7) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Jan 05, 2021
                                    Updated by jitu borkar
                                    Dear Bank,

                                    Still not even my money credited or it is totally wrong... What an issue
                                    Dear Bank,

                                    Still not even my money credited or it is totally wrong... What an issue
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                                      R
                                      ramss404
                                      from Delhi, Delhi
                                      Dec 29, 2020
                                      Resolved
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                                      Resolved

                                      Dear ICICI,

                                      I'm unable to do transactions with my creditcard.It says payment withheld due to security reasons.Tried multiple times.Please help.

                                      my number [protected].
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19gmg) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        A
                                        admona
                                        from Delhi, Delhi
                                        Dec 29, 2020
                                        Resolved
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                                        Resolved

                                        I am Jibanjyoti Panigrahi. 826.00 Rupees has been deducted from my account as[[protected]] DP CHGS TILL NOV-20) DP charges on

                                        I have never activated and used my Demat account in ICICI BANK till now. There was no prior notice.I haven't received any deduction message to my mobile.
                                        I need justice and my money back immediately.My Account Number is[[protected]]

                                        Thanks
                                        Jibanjyoti
                                        +2 photos
                                        Aug 13, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 30, 2020
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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