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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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ICICI Bank reviews & complaints page 290

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R
ravalika akula
Mar 26, 2021
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Address: Madhapur

I have icici account from past 3yrs, but for the first time dp charges were charged on my account. I haven't activated my demat account. How can the bank charge such charges when one has no demat account with icici.
ICICI Bank customer support has been notified about the posted complaint.
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    Y
    yoursramesh2004
    Mar 26, 2021
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    Dear Team,

    ICICI bank has calculated incorrect EMI amount in my repayment schedule. I have raised this complaint to ICICI bank customer care and they are not able to clarify the issue properly but they have closed my request without resolving my issue. I have already escalated to the next level but there is no response from their end.
    Loan account no is : LPCHE[protected]

    Thanks
    Ramesh
    ICICI Bank customer support has been notified about the posted complaint.
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      D
      DuttaPayal
      Mar 26, 2021
      Resolved
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      Resolved

      I am Payal Dutta. 826.00 Rupees has been deducted from my account as DMC/[protected] DP CHGS TILL FEB-21 on 25/03/2021. I have never activated and used my Demat account till now. There was no prior notice.
      I haven't received any deduction message to my mobile.

      I need justice and my money back immediately.

      Request you to Contact me on this no. [protected]
      Aug 15, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 26, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      I'm facing the same issue.
      Is it resolved for you?
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        E
        Enoch Shreyas
        Mar 26, 2021
        Resolved
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        Resolved

        Address: 498/23, Cannan Cottage,33rd A main,mg layout,6 th phase JP Nagar

        Dear team,
        I have been charged POS decline charges (29.50) multiple(4) times.Need refund on this at the earliest.
        Aug 9, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ew8l) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          D
          Dharmang Makwana
          Mar 26, 2021
          Resolved
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          Resolved

          Hello Team,

          Hope this email finds you well.

          This email is to seek your attention to report the issue of charges debited from my account which is totally unfair.

          I have a premium payment date schedule for every 19th of the month. I have noticed that there is one amount debited worth of 502 INR on the date of 10th March which is not acceptable to me.

          For further analysis, I have found that icici Pru is debiting the charges every month from my account and I don't understand why you are doing this despite paying the premium on time.

          Kindly justify this and credit all the amount back to my account immediately.

          Statement snap is attached for your reference.

          Name: Dharmang Makwana
          Mobile Number: [protected]
          Email Address: [protected]@gmail.com
          Policy Number: XXXXX28
          Linked Bank Account Number: XXXXXXXX4903
          Aug 7, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 26, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            V
            vishalmpawar97
            from Pune, Maharashtra
            Mar 26, 2021
            Resolved
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            Resolved

            Account opened without any information and application also charges deducted

            Demat account No [protected]

            Complaint no: SR[protected]

            request to close account and refund the charges
            Aug 9, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ew8p) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              sunita sahasrabuddhe
              from Surat, Gujarat
              Mar 26, 2021
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              Resolved

              Address: Manpada Thane

              Government is saying no charges on card and here for petrol ICICI Bank — is taking surcharge mcc 5541 on debit card.

              Not accepted
              Aug 9, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ew8i) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                V
                Vi123kas
                Mar 26, 2021
                Resolved
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                Resolved

                Address: Icici bank greater kailash, new delhi.

                Hi,
                Icici bank has deducted rs. 826 as dmc charges and it was not told by icici representative when he opens my account and he told me that demat account is free and you will be charge only for trading per transaction. Now i can see they have deducted my rs. 826 and didn't notified me as well. I have not even received any message about deduction.

                This is fraud. I want my money back.
                Aug 16, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 27, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1f06o) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  J
                  jay mistry
                  from Ahmedabad, Gujarat
                  Mar 26, 2021
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                  Address: Mr. Karmesh Joshi, (Branch Manager, Home loan department, Bapunagar, Sardar mall, Ahmedabad

                  Complaint against:
                  *Mr. Karmesh Joshi, (Branch Manager, Home loan department, Bapunagar, Sardar mall, Ahmedabad)
                  * Mr. Ashish Patel (Bank recruited Direct salse Agent, )

                  Respected authorities:

                  My Home loan has been sanctioned without my approval. After several attempts of requests and prayers I received the sanction letter (after the letter validity expired).

                  The Manager is not responding to my complaint. He even refused to accept my written complaint application.

                  An amount of 8069/- rupees is also deducted as processing fee without my consent. I expect my refund along with the compensation for the inconvenience caused.

                  I tried to email the complaint in coustomer care but no one is reverting back to me.

                  Complaint Reference ID - 000V2aG3X85SRQNG

                  I have many proofs in the form of call recordings as well as WhatsApp chats.

                  I am feeling cheated and request for kind response from your end.

                  Thank you

                  DILIPKUMAR SHIVLAL MISTRY

                  (Mortgage Loan Application ID: 76603649
                  Home Loan Application number: [protected])

                  Mobile No : +91 [protected]
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 27, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Mar 31, 2021
                  Updated by jay mistry
                  This is the third time that the I am receiving the same irritating response. I request the authorities to take some strict action involved in my harrassment. Please respond.

                  Apr 27, 2021
                  Updated by jay mistry
                  So many days have been passed but still my problem is unresolved. Neither I have received any follow up from the bank. What should I do?
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                    C
                    c.ashish619
                    from Ahmedabad, Gujarat
                    Mar 26, 2021
                    Resolved
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                    Resolved

                    Rs 826/- charged for DMC demat account which I am not using at all. Demat account was opened free of cost and now they are charging the money out of the blue without any notice or explanation for the deduction. This is not a way to deal with your loyal customer. My appeal is to close the demat account and credit the money which was deducted from my bank account.
                    Aug 11, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 27, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1f06i) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Phone number as asked [protected]
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                      D
                      Divyang Fataniya
                      Mar 26, 2021
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                      There was 590rs deducted from my account on dated 23 March -2021 as as some message was appear that NACH_RD_RTN_CHRG-ADBLD_ESK_20MAR21_58d6f4

                      I don't know why bank deducted?

                      Request you to refund my amount immediately.

                      Regards
                      Divyang
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        C
                        chetan Babasaheb chavan
                        Mar 25, 2021
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                        Resolved

                        Address: Old Mumbai Pune Highway, Shop No 3 To 8, Ground Floor, F Wing Premier Plaza, Pune, Maharashtra 411019

                        Myself chetan chavan. Each year 826/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till Feb-21 is shown in the statement.
                        This is completely unacceptable.
                        So please make sure to credit the amount which has been debited so far
                        Aug 11, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 27, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ezwk) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Myself Kapil dev kushwaha. Each year 688.33/- rs is deducted from my account without any alert message. the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till 30 apr-21and 27 apr -21 is shown in the statement.
                        This is completely unacceptable.
                        So please make sure to credit the amount which has been debited so far
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                          I
                          itzkiran4u
                          from Bengaluru, Karnataka
                          Mar 25, 2021
                          Resolved
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                          Resolved

                          I have a loan on Credit Card with ICICI Bank which I wanted to preclose. I am aware of the preclosure charges of 3% on the Outstanding principal but never heard of One month additional interest being charged on the top of Preclosure charges. I had cleared the Outstanding in 2 days after preclosure, why should the bank charge me these additional interest. I feel cheated by these charges by ICICI Bank. I have raised a ticket SR[protected] but of no use. Request the bank to review the case and reverse these charges
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 27, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ezwi) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Amrutakar
                            Mar 25, 2021
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                            My name is Amruta Karjagikar, i have been with ICICI bank since 2016. 550.67/- rs is deducted from my account without any alert message.I have not opened and I am not using any demat account and the representative didn't inform any charges. But still these charges are applied and debited from my account. DMC/ DP charges till Feb-21 is shown in the statement. So please make sure to credit the amount which has been debited so far.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ew8h) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              spsinghmtr
                              Mar 25, 2021
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                              Dear sir, ICICI bank Debit Rs.826/- on[protected] for
                              DMC/IN[protected] DP CHGS TILL FEB-21
                              But i am not use any other service. So Please Refund my money in my account back as soon as possible.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ew8a) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                R
                                rajajanardhan
                                Mar 25, 2021
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                                Address: 50-2-66, gandhi nagar, P&T colony, near sunitha nursing home, Visakhapatnam

                                I am VISWANADHUNI RAJA. 688.33 Rupees has been deducted from my account as[protected] DP CHGS TILL SEP-15) DP charges on

                                25/03/2021. I have never activated and used my Demat account till now. There was no prior notice. I haven't received any deduction

                                message to my mobile. I need justice and my money back immediately. My Account Number is[[protected]].
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1eu11) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  sanchisarkar
                                  Mar 25, 2021
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                                  Address: Mumbai, Maharashtra

                                  Hi,
                                  On 7th March I have placed one order to Big basket and paid Rs. 1403 through Google pay, amount deducted from my icici bank savings account #[protected] but I have received message from BigBasket that payment had been failed and they have not received any money. So I have lodged complaint on Consumer forum with proof. After 2 days I have received call from big basket that they have initiated refund to my source account on 9th of March but still I have not received any amount to source account.So big basket provided me the transaction I'd number / reference number rf_98631993f7c4a8a9 . So I have called to icici bank customer care and provided the same number various times but as per icici bank there is no such transaction with this reference number. One of the agent of Icici bank told me to wait 15 days from 9 march but still I have not received my refund of 1403/- Please look into the matter and I need written copy from icici bank there is no refund initiated by BigBasket within last 15 days!
                                  Thanks & regards
                                  Sanchita Sarkar
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    B
                                    Bhupendra singh Ranawat
                                    Mar 25, 2021
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                                    My name is roopsingh . I have small startup business. My tid no : 33627375, and Mid no.:95307509 firstdata team not releasing my money 250000/.. They are telling it fraudulent transaction. I myself sent all the required document including card details they ask me.
                                    You held my money from a month. First time i am in these kind of situation. I have small business, 250000/ rs is very big amount for me. If you hold it 135 days then i should close my business. There is no other way. We had good opinion on icici bank. All our family and friends having current acconts and saving accounts with your bank. If i have bad and sad experience like this then how will i suggest to others. You are saying after 135 day there will be fine amount. Holding my money for 135 days long is worlds biggest fine You should consider it because unknowingly it was happened. So many mails sent already there is no response.
                                    First time without proper information from icici edc person i did this. Please release my money. Treating new startup proprietor as me as fraud is unfair.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1eu19) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      T
                                      tanubodhe
                                      Mar 25, 2021
                                      Resolved
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                                      Resolved

                                      Hi,

                                      I have my salary account with ICICI bank. It is marked lien for paylater.
                                      I received 15000 in my saving account on 9th Mar, 2021. I had an urgent payment to make on that day. Since then I am trying to reach customer care to remove lien as sufficient money is deposited and no negative balance is there but no response from customer care because of which I still haven't received my monthly payment.
                                      They say to deposit another 10000 to remove lien and release amount. He also said on call you can complaint where ever you want but we cant help you. You have to pay another 10000.
                                      In situation like pandemic, when people are going through such a tough time this unhelpful behavior is not expected from ICICI bank.
                                      We are trying to pay your dues and equal support is expected from your side.
                                      Kindly requesting you to settle at least my pay later account with the lien amount or at least my emi. Blocking the amount is no solution.
                                      even after writing a detailed mail on 12th march, no response from bank is received. Also your email id is not visible. It is showing as protected
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 25, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1et4u) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        S
                                        Sanjai Raghavan
                                        Mar 25, 2021
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                                        Address: No 6/16 168th Street Muthamizhl Nagar

                                        Its is totally unfair in my account 550 rupees deducted from my account i want that money in my account with in hour orelse i will take severe action
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1et51) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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