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3.2
Updated: Dec 13, 2025
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K
KUMAR RAHUL RANJAN
from Delhi, Delhi
Dec 30, 2020
Resolved
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I have a Demat account in ICICI bank for 8 years now. When I checked my bank transactionsI found that there is one debit transaction as 'DMC/[protected] DP
CHGS TILL NOV-20' for INR 826.00'. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI.
Also, why it is getting deducted suddenly after 8 years. Why it was not deducted on yearly basis as I was under the impression that no charges will be taken by ICICI as it was told initially while opening the acount by ICICI representative.

My ICICI account number is[protected]. This is completely unacceptable and please refund my amount.
+1 photos
Aug 13, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 30, 2020
ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team   
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    M
    mohammad suyeb punekar
    Dec 30, 2020
    Resolved
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    My account is debited 826 rupees without my knowledge. Deduction details. DMC CHARGES till Nov 2020. I have never used this service.

    Please refund my hard earned money.
    Dec 30, 2020
    Complaint marked as Resolved 
    It is not resolved. I did not get call and not refund also. Please help me.
    ICICI Bank customer support has been notified about the posted complaint.
    View replies
    When it will be refunded.
    Reply
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19gm6) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team 
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      J
      jitu borkar
      Dec 29, 2020
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      Address: Nagpur
      Website: [email protected]

      Myself jitendra Borkar, i have been with icici bank since 2015. Each year 826/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till Nov-2020 is shown in the statement. So please make sure to credit the amount which has been debited so far.
      +1 photos
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 30, 2020
      ICICI Bank Customer Care's response       Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19gm7) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Jan 05, 2021
      Updated by jitu borkar       Dear Bank,

      Still not even my money credited or it is totally wrong... What an issue
      View replies
      Dear Bank,

      Still not even my money credited or it is totally wrong... What an issue
      Reply
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        R
        ramss404
        from Delhi, Delhi
        Dec 29, 2020
        Resolved
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        Resolved

        Dear ICICI,

        I'm unable to do transactions with my creditcard.It says payment withheld due to security reasons.Tried multiple times.Please help.

        my number [protected].
        Aug 6, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19gmg) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          A
          admona
          from Delhi, Delhi
          Dec 29, 2020
          Resolved
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          Resolved

          I am Jibanjyoti Panigrahi. 826.00 Rupees has been deducted from my account as[[protected]] DP CHGS TILL NOV-20) DP charges on

          I have never activated and used my Demat account in ICICI BANK till now. There was no prior notice.I haven't received any deduction message to my mobile.
          I need justice and my money back immediately.My Account Number is[[protected]]

          Thanks
          Jibanjyoti
          +2 photos
          Aug 13, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 30, 2020
          ICICI Bank Customer Care's response           Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            N
            Naveenkumar Chandran
            Dec 29, 2020
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            Why dont you beg us instead of thrifting money from my bank account in the name of demat account changes without informing me. and im not even open it.
            You should revert this money.
            contact me in naveenkumar.[protected]@gmail.com for further transaction details.
            ICICI Bank customer support has been notified about the posted complaint.
            View replies
            You didn't contact me .. how you close this complaint??
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              A
              adesh cheelad
              from Bengaluru, Karnataka
              Dec 29, 2020
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              Address: ICICI Bank Ltd,Infosys Technologies Limited, Third Cross,,Electronic City, Hosur Road, Bangalore,Bangalore,KA,IN,560100

              Hello.
              I'm Adesh Cheelad, the amount of Rs. 826/- is debited by ICICI Bank on[protected] without sms or email alert.The transaction mark was DMC/IN(demat acc no.) DP CHGS TILL NOV 2020.The demat account mentioned in the transaction mark belongs to my ICICI direct account.
              I have never been charged for just operating my demat account with ICICI direct. I would like to know what are these charges? If these charges are new fees there was no prior intimation about the new fee structure. If these charges are not part of ICICI direct fee structure please refund my money back. I tried to complaint launch a query/complaint through ICICI Bank's 'https://www.icicibank.com/complaints/complaints.page' but the webpage did not process my request. Hence I had to launch a complaint through 'https://www.consumercomplaints.in/'

              Regards,
              Adesh C
              +1 photos
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                V
                vipul thummala
                from Delhi, Delhi
                Dec 29, 2020
                Resolved
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                Resolved

                Address: Icici bank

                Icicibank charged the dp charges from my bank account with out any information. When I am opening the dmat account excutive will say there no charges
                Aug 6, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19gmv) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team 
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                  M
                  Mamtal
                  Dec 29, 2020
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                  Resolved

                  I want to lodge a complaint Ms. Meenakshi working in ICICI Credit card recovery office situated Delhi. I owed a Credit Card from ICICI Bank and the outstanding has been converted into emi. I have already paid 2 emi's but still not received any mail or communication and they qre getting the high interest charged every month.

                  Please take a quick action or I will lodge a police complaint as she is not responding.

                  Thanks
                  Mamta
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19f3e) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team   
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                    M
                    Muthu Rasu
                    Dec 29, 2020
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                    I am Muthurasu (Mob:[protected]). 826.00 Rupees has been deducted from my account as[protected] DP CHGS TILL NOV-20) DP charges on

                    I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile.
                    I need justice and my money back immediately.My Account Number is[protected]

                    Thanks
                    Muthurasu N
                    +1 photos
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 29, 2020
                    ICICI Bank Customer Care's response                     Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Dec 31, 2020
                    Updated by Muthu Rasu                     Still now no one contacted and icici customer care number also called 1000 time no response and money only gone for me for customer call because of this.

                    If still not get response from icici then no other option need to go for consumer court only.
                    Jan 01, 2021
                    Updated by Muthu Rasu                     Hi ICICI team,

                    Still no one contacted me and try to call your customer care or bank branch no response for me.

                    This way you will treat your customer?

                    Reall not happy on this
                    View replies
                    Still now no one contacted and icici customer care number also called 1000 time no response and money only gone for me for customer call because of this.

                    If still not get response from icici then no other option need to go for consumer court only.
                    Reply
                    Still no one contacted from icici bank and no response also.

                    Need my money back. This show how we can trust icici bank to keep money in saving account because without account holder confirmation icici bank people's taking money.
                    Reply
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                      K
                      Krishna chandanshiv
                      Dec 29, 2020
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                      I have already sent mail to payroll and settlement department of icici but still there is no reply from icici pf settlement department. My name is krushna and my employee id 418826. Kindly revert pls.
                      ICICI Bank customer support has been notified about the posted complaint.
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                        A
                        Aayushs7ha
                        Dec 29, 2020
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                        Resolved

                        Address: Splender forum, jasola, new delhi

                        I am a corporate. In the month of November I had requested my online savings account to be converted into salary account.

                        Despite my salary credtion.I was charged around 1200₹ MAB charges without any notification.

                        One of the agent at ICICI - splender forum, jasola 11334, New Delhi branch took my request for salary account conversion.

                        I had adhered to all the formalities.

                        Customer care, the branch and the employee who took the request are just throwing blames and I have been running around circles.

                        I, humbly requested them to reverse the charges. They have been utterly rude and least helpful.

                        Could you please look into it?
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 04, 2021
                        ICICI Bank Customer Care's response                         Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19ozu) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          Y
                          yogeshpawaskar
                          Dec 29, 2020
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                          Resolved

                          Issuing debit cards without asking and then charging money for it

                          Address: ICICI, Bandra Kurla Complex

                          I have noticed that ICICI has issued me many debit cards periodically and then charged my account approx 500 INR everytime for it.
                          I did try to call ICICI customer care to report this. But then i was uncomfortable to proceed since the IVR system asked for PIN number after asking account number. Since i did not submit my PIN, it disconnected everytime....
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                          H
                          haobamsurjit
                          Dec 28, 2020
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                          I have order the product on 25th Nov'20 and price of the product was 1699. The order id was[protected]. Initiation date of refund was 7th Dec'20. But still I didn't get my refund. The refund reference number from Amazon is[protected].
                          +2 photos
                          ICICI Bank customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19p1h) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            D
                            Devendra Didwaniya
                            Dec 28, 2020
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                            Resolved

                            Annual maintainance charge has beed deducted from my bank account in spite of not using thier services. The customer care misbehaves and says he cant help in this matter.
                            Aug 13, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 28, 2020
                            ICICI Bank Customer Care's response                             Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19cm1) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              K
                              knasri4
                              Dec 28, 2020
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                              Resolved

                              Want to get my car loan account number updated but no one is ready to help. Customer care guys asking to send a mail. I have already sent 2 months back but they are not replying to the emails.
                              Aug 12, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dec 28, 2020
                              Updated by knasri4                               Reference ID - 000TXaFSBWDS2GYH
                              Verified Support
                              Dec 28, 2020
                              ICICI Bank Customer Care's response                               Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19clz) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                K
                                KUNAL PADHI
                                from Delhi, Delhi
                                Dec 28, 2020
                                Resolved
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                                Resolved

                                An amount of inr 999 has been deducted from my account.
                                The email says:
                                A purchase of inr 999.00 has been made using your debit card linked to icici bank account xxxxx on 28-DEC-20. Info: VSI/AMAZON STAN/[protected]/[protected]/

                                I did not made this transaction. Also, i did not made any subscription or request for auto debit on amazon.
                                +1 photos
                                Aug 12, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dec 28, 2020
                                Updated by KUNAL PADHI                                 please resolve this asap
                                Verified Support
                                Dec 28, 2020
                                ICICI Bank Customer Care's response                                 Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19clv) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  Sharon DSouza Zulfikar
                                  Dec 28, 2020
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                                  Resolved

                                  I have been charged numerous times for thus ### pos charges of 29 rs. Can this good for nothing icici bank take responsibility. Are they running of money that they want to loot their CUSTOMERs. I am shocked to know how many CUSTOMERs hv been charged for baseless pos transactions. My debit card has been blocked since the last 1 year. There is no question of my transaction getting declined if I've not been able to use my debit card. This useless bank will not even reverse the charges. Who the he'll is responsible ? How can we get a possible refund when icici bank is getting greedier by the day
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 28, 2020
                                  ICICI Bank Customer Care's response                                   Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19cls) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    Soraj Patel
                                    Dec 27, 2020
                                    Resolved
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                                    Resolved

                                    I have paid my exam fees to my university through phonepay but amount is deducted from my bank and not received by university.
                                    PAID TO -tpsl.[protected]@icici
                                    Amount- 4500/-
                                    Phone pay no. [protected]
                                    Transaction I'd - P2011261819456448222794
                                    +2 photos
                                    Aug 9, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19c2r) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Reply
                                    Soraj Patel's [Complaint's author] reply, Dec 31, 2020
                                    Ok thank you.
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                                      A
                                      abhikale
                                      from Pune, Maharashtra
                                      Dec 27, 2020
                                      Resolved
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                                      Resolved

                                      Txn of INR 129.00 done on Acct XX612 on 27-DEC-20.Info: VSI*AMAZON ST.Avbl Bal:INR 2, 570.67.Call 18002662 for dispute or SMS BLOCK 612 to [protected]

                                      This transaction not did by me its auto debited I don't know how
                                      Aug 9, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19ato) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team  
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