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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
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ICICI Bank reviews & complaints page 290

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F
Francis Jewelson
Jan 2, 2021
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Address: KVALKINARU, TIRUNELVELI DST

My Mom has Savings account in ICICi Bank . She is not used to digital accessing including ATM. though she is using the savings account more than 10 years she didnt had debit card last week only she applied for debit card.

last week she received a call for card protection plan. the representative talked 5 mins but didnt told about any charges or fee. at the end the call my Mom "REFUSED FOR THE SERVICE" . she said she will not use card.

2 days before 1899 Rs deducted from her account. she enquired to the bank but they said they dont know about that. yesterday she received a courier from assist about a card protection plan. she took that receipts went to bank but still they didnt helped her not even supporting to lauch a complaint ?. they pretending that they dont know about any service..?

this is a ORGANISED SCAM and they are targeting innocent and Rural living people.

I am writing this to know what is the feasible way to cancel the policy and get back the money.
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 04, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19p0b) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
What is UID number
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    R
    Rjangid302
    Jan 2, 2021
    Resolved
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    Resolved

    Balance deduction of RS/- 590

    There was a deduction of RS/- 590 from my account with the transaction title NACH_AD_RTN_CHRG~IPRU

    Please share my transaction details with me on my mail Id why this deduction was made and under which scheme ?

    Contact no [protected]...
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    Kuntal@21
    Jan 1, 2021
    Resolved
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    Resolved

    I have never activated my demat account nor used till date, but starting from December there has been a deduction in my account with out any prior intimation
    First on 29th December, 2020 rs. 92.20 has been deducted, then on 1st January, 2021 an amount of rs. 320.80 has been deducted, and I have no intimation over text or email or by call.
    I feel it's fradulent, and seek immediate reversal of this two amount.
    Aug 7, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Jan 02, 2021
    Updated by Kuntal@21
    Still no update here
    Verified Support
    Jan 04, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19p0g) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Shivang2809
      from Delhi, Delhi
      Jan 1, 2021
      Resolved
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      DMC Charges of Inr 826 are being deducted from last many year. I am not aware about any Dmat account associated with me or I ever opened with ICICI. ICICI bank is cheating and making fraud by deducting wrong charges.
      Aug 6, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19l0c) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        A
        Aman1995
        from Delhi, Delhi
        Jan 1, 2021
        Resolved
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        Resolved

        I am AMAN GOSWAMI . 525.00 Rupees has been deducted from my account as DP CHGS TILL charges on JANUARY -01/2021 . I have never activated and used my Demat account till now and I even didn't know that I have one .There was no prior notice.I haven't received any deduction
        message to my mobile. I need justice and my money back immediately it's very important My Account Number is[protected]
        Aug 12, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 04, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          L
          Lakshmi Poornima
          Jan 1, 2021
          Resolved
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          Resolved

          I have done IMPS transaction today from ICICI to SBI. Funds should be transferred immediately which is why I have done IMPS. Amount debited from ICICI but it said "Transaction got timed out at beneficiary end. Wait for 3 working days and check the transaction status". Amount didn't credited to SBI account. Its been more than 8 hours. And today is public holiday(Jan1st), followed by Saturday and Sunday.

          Do I need to wait till Tuesday or Wednesday to have my funds? If funds didn't get credited why it shouldn't rolled back to senders account immediately?

          More or less it would be 4 or 5 days that I don't have my funds. This is very urgent transaction.

          This is so unfair and cheating people
          Aug 6, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 04, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19p0q) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            R
            rahul1988gupta88
            Jan 1, 2021
            Resolved
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            Resolved

            I have taken loan with icici auto loan on 17th June 2018 loan acc LAGUR[protected]. I have signed aggremenent between both icici and myself on pre payment options and pre closure as well . Now toss coming now they are asking heavy part payment charges 6.9 percent on 5 lac standing which was never discussed when sanctioning . When I visited their hisar branch some person in telling which have not some coupons or code will availing this auto loan . Some are telling part payment can be 25 percent or 50 percent with no extra charges . Pre closure charges at the time of loan sanctioned is not known .

            Now I am running behind people to people .

            For 5 lacs there are charging me 5.3 lacks never take loans from icici banks . Its compete fraudant bank in terms of auto loans . I should get document signed between me and icci on 17th June 2018 not on basis on current. Complete illiterate branch managers and people .some tell #5 percent, some 50 percent some keep calling different people .

            Filling RTI soon on this since welcome kit doesn't have terms and conditions documentation secondly completely unknown information and why agents didn't tell this . Secondly why they didn't enter information while sanctioning loans . Third where is my terms and condition not checked where it's mentioned not part payment charges.
            Aug 13, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Jan 01, 2021
            Updated by rahul1988gupta88
            Required both parties signed document of terms and conditions when loan was sanctioned which should have details about pre payment percentage amount can be done + charges . Secondly pre closure charges
            Jan 02, 2021
            Updated by rahul1988gupta88
            https://help.myitreturn.com/hc/en-us/articles/[protected]ICICI-Bank-Car-Loan
            Verified Support
            Jan 04, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19pt7_1) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              M
              Manray
              Jan 1, 2021
              Resolved
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              Resolved

              I got a reply from icici bank customer care for my complaint (https://www.consumercomplaints.in/my-complaints.html) and the icici email id is displaying [protected] email. How can I see the original email? I logged in using my account and its still displaying as protected.

              I have been sending messages to icici and consumercomplants.in, following up on this for the past 1 week. Please help me.
              Jan 5, 2021
              Complaint marked as Resolved 
              I received an email from [email protected], and they sent me the email id that I had requested for, which was showing protected earlier.
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 04, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19pt0) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                P
                Piyush Singh95
                Jan 1, 2021
                Resolved
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                Resolved

                Full and final settlement issue

                I have completed my service on 17th november 2020. employee id is 463917. its more than 45 days and i have not received the settlement amount. when checking on alumni site its showing that amount has been credited but there is nothing in my account. when making complain on customer service they just ask me to send mail even after sending mail to payroll team there is no response. how to escalate this thing?...
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                N
                Nidhichavan
                Jan 1, 2021
                Resolved
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                Resolved

                I have tried to purchase a mobile from Amazon website but transactions failed with the same reason as below;

                Dear customer, transaction of inr 45, 999 on credit card xxxx is withheld due to security reasons. Pls call our customer care.

                Kindly note that due to covid-19 situation, even i am unable to reach out to customer care.

                Kindly help resolve my issue at the earliest as i am unable to make the purchases which are my absolute essentials now.
                Aug 13, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 04, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19prh) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  R
                  Renukal
                  from Delhi, Delhi
                  Dec 31, 2020
                  Resolved
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                  Resolved

                  Hi
                  My ICICI Account got debited 590/- Rs. 40 to 50 times in a single day without any intimation and also did not get any debited messages.

                  Even after clearing all my outstanding amount of my loans, it happened. Before clearing outstanding amount, but I was shocked they deducted almost 50, 000/- from my bank account. And We called to customer care but the time is out, But I need my full amount Who will help me now.
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dec 31, 2020
                  Updated by Renukal
                  Hi
                  My ICICI Account got debited amount almost 50000/- to day without any intimation and also did not get any debited messages.

                  Even after clearing all my outstanding amount of my loans, but I was shocked they deducted almost 50, 000/- from my bank account. And We called to customer care but the time is out, But I need my full amount Who will help me now.
                  Verified Support
                  Jan 04, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19ps2_1) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    J
                    Jikks123
                    from Delhi, Delhi
                    Dec 31, 2020
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                    Hi,
                    Applied the fast tag on Dec -12.. money has debitted from my account 502.

                    I got this acknowlegdent of registration,

                    Dear Customer, Your ICICI Bank FASTag account No. 23748958 has been activated on 12/12/2020 18:20:08

                    I have not received the tag yet and When I try to login or register on site, it says the mobile number is not registered and account is not active.

                    How do I get the update on the fast rag
                    ICICI Bank customer support has been notified about the posted complaint.
                    Jan 02, 2021
                    Updated by Jikks123
                    Anu updares??
                    Verified Support
                    Jan 04, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19p09) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team   
                    Jan 05, 2021
                    Updated by Jikks123
                    I can't find the email id since the email id marked as protected]@icicibank.com

                    What is my user ID to login to the site? It's asking for 8 digit number starting with 1
                    Jan 09, 2021
                    Updated by Jikks123
                    No updates..what is the email id
                    Jan 09, 2021
                    Updated by Jikks123
                    Can I get my money back?
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                      V
                      vk makwana
                      from Delhi, Delhi
                      Dec 31, 2020
                      Resolved
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                      Resolved

                      Vishnu K Makwana on Dec 31, 2020
                      I am icici bank credit card holder. The bank has auto debited rs.1399/- from my credit card number ending with 9007 without my concern on date: 31/12/2020 time: 05:31 pm. I am not interested about this service and don't want this membership anymore. So cancel the membership and refund this debited amount rs.1399/-.
                      One assist relationship number :- 6692926
                      Name :- Vishnu K Makwana
                      Mobile number :- [protected]
                      Credit card number ending :- 9007
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dec 31, 2020
                      Updated by vk makwana
                      Vishnu K Makwana on Dec 31, 2020
                      I am icici bank credit card holder. The bank has auto debited rs.1399/- from my credit card number ending with 9007 without my concern on date: 31/12/2020 time: 05:31 pm. I am not interested about this service and don't want this membership anymore. So cancel the membership and refund this debited amount rs.1399/-.
                      One assist relationship number :- Not given
                      Name :- Vishnu K Makwana
                      Mobile number :- [protected]
                      Credit card number ending :- 9007

                      Verified Support
                      Jan 04, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19p0w) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team   
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                        A
                        Anirudh Seelam
                        from Delhi, Delhi
                        Dec 31, 2020
                        Resolved
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                        Resolved

                        Hi Team,

                        I have transferred 200000 /- rupees through IMPS from ICIC BANK to IDBI Bank at 31st December, 2020 18:17:40
                        But, The amount did not credited to the beneficiary account neither was refunded to my account.

                        But I got a message that said

                        Dear Customer, IMPS Txn Ref[protected] for Rs.200, 000.00 is timed out at Beneficiary Bank on 31-Dec-2020 18:17:40. Txn status will be updated by Bene Bank in 3 working days.
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 04, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19p1d) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team   
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                          G
                          Ganesan Kaliappan
                          from Delhi, Delhi
                          Dec 31, 2020
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                          I have purchased more than 50, 000 NEHA International shares and now I am not able to sell my shares because neha international not do renewal with BSE.
                          ICICI Bank customer support has been notified about the posted complaint.
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                            S
                            Shiva Teja Reddy
                            from Hyderabad, Telangana
                            Dec 31, 2020
                            Resolved
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                            Resolved

                            Hello. My registered mobile number with bank is [protected]. I had purchased Samsung Galaxy Tab A 10.1 from Samsung online store using my ICICI AmazonPay Credit Card ending with 8003 on 28.09.2020 for Rs.13, 999. There was a flat Rs. 3000 cashback offer on my purchase and it was stated in the terms and conditions that the cashback would be credited within 90 days from the date of transaction. It has been more than 90 days but I haven't received any cashback.
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19kj2) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              Shiva Teja Reddy
                              from Hyderabad, Telangana
                              Dec 31, 2020
                              Resolved
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                              Resolved

                              Hello. My registered mobile number with bank is [protected]. I had purchased Samsung Galaxy Tab A 10.1 from Samsung online store using my ICICI AmazonPay Credit Card ending with 8003 on 28.09.2020 for Rs.13, 999. There was a flat 10% cashback offer on my purchase and it was stated in the terms and conditions that the cashback would be credited within 90 days from the date of transaction. It has been more than 90 days but I haven't received any cashback.
                              Dec 31, 2020
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
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                                A
                                arrm
                                Dec 31, 2020
                                Resolved
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                                Resolved

                                With out any notice icici bank deduct around 15000 within 3 months. All charges are ECSRTNCHGS. Several time they just deduct without no reasons or any justification but this time i notice and i caught this deduction. I want my hardwork money back. That is happened in every month constantly and every time i just avoid cause i thought it was any of my loan deductions but this time i notice and found. I want proper justification in each single rupees and want my money back.
                                Aug 13, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 01, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19kiv) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  adesh cheelad
                                  from Bengaluru, Karnataka
                                  Dec 31, 2020
                                  Resolved
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                                  Resolved

                                  Address: Electronic city branch Bangalore
                                  Website: help.icicibank.com

                                  Amount Rs. 826/- has been deducted from my account for DP charges, without any prior notice and also I haven't received any message to my mobile. I tried to raise the request online in ICICI bank site (also tried in imobile app) but not able to complaint my issue.
                                  Please refund my money back immediately or let me know the reason for deduction.

                                  Please consider this request on high priority.

                                  Regards,
                                  Adesh C
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19ina) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team   
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                                    H
                                    Himanshu.Pandit
                                    Dec 31, 2020
                                    Resolved
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                                    Resolved

                                    Hi,

                                    On 29/Dec/20, 826 rupees were deducted from my bank account for DP CHGS Till NOV-20 even though I never used ICICI Demat account and while opening the bank account I didn't ask for a Demat account but they automatically opened the account. I need a refund and also please close this Demat account.

                                    Thank You,
                                    Himanshu Pandit
                                    Aug 8, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19inc) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team 
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