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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
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ICICI Bank reviews & complaints page 300

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P
Pooja Akhil
Nov 30, 2020
Resolved
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Resolved

Address: MG road Kochi, kerala

I have an account with mg road bank, kochi, ifsc 0000010. My name is Pooja S.

My account is constantly getting debited huge amounts in the name of some charge!

Details are as follows:

30 Nov 20
Nach_ad_rtn_chrg~invegst - 589.87 Dr.

30 Nov 20
Nach_ad_rtn_chrg~invegst - 590 Dr.

26 Oct 20
Nach_ad_rtn_chrg~invegst - 0.13 Dr.

30 Sep 20
Nach_ad_rtn_chrg~invegst - 590 Dr.

28 Aug 20
Nach_ad_rtn_chrg~invegst- 590 Dr.
28 Aug 20

28 Aug 20
Nach_ad_rtn_chrg~ipruon~13jul20~cd36fd1~21147870GS - 590 Dr.

18 Aug 20
Nach_ad_rtn_chrg~invegst - 0.13 Dr.

13 July 20
Nach_ad_rtn_chrg~invegst- 588.81 Dr.

13 July 20
Nach_ad_rtn_chrg~invegst -568.06 Dr.

17 july 20
Nach_ad_rtn_chrg~invegst -21.94 Dr.

30 Jan 20
Nach_ad_rtn_chrg~invegst - 354.11 Dr.

27 Jan 20
Nach_ad_rtn_chrg~invegst - 0.03 Dr.

23 Jan 20
Nach_ad_rtn_chrg~invegst - 56.86 Dr.

16 Dec 19
Nach_ad_rtn_chrg~invegst - 340.71 Dr.

TOTAL - 4877.65 Rs. Debited from my account since last December!

What the hell is Nach_ad_rtn_chrg~invegst!
Please return my money band stop the robbery!
Aug 8, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17wyv) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    D
    DEEPIKA SALVI
    Nov 30, 2020
    Resolved
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    Resolved

    Myself Deepika Salvi i had a gold loan from your bank in the name of Sameer salvi
    Loan acc no[protected]. I visited the Ghansoli branch to close my loan account but I found my 39.590 grams gold bangles DAMAGED. NOW THE QUESTION IS WHO DID THIS DAMAGE? WAS MY JEWELLERY USED OR GIVEN ON RENT TO SOMEONE ELSE??????
    while keeping the same in mortgage my all ornaments was perfect as it was newly made and now i found damage.
    How?
    Who is responsible for this?
    What kind of services are you giving to clients making fools?
    I wasted my whole day because of your services and mental harassment. You guys are not bothered its someone's property. You should keep it safe, for your kind information I have paid interest for the same not opted free loan services so that you can damage someone's property. Now you have repaired my bangle, still it's not perfect fyi.

    JUST BECAUSE OF YOU ME AND MY HUSBAND HAVE TO TOOK OFF YOU GUYS ARE RESPONSIBLE FOR THE SAME ARE YOU GOING TO PAY OUR LOP??? OF COURSE NOT COZ YOU KNOW TO EARN MONEY AND CHEAT OTHERS.
    WORST SERVICE/BANKING.
    I REGRET TO HAVE A SALARY ACCOUNT IN YOU BANK WILL NEVER RECOMMEND ANYONE IN FUTURE.
    KEEP FOOLING PEOPLE KEEP IT UP...CONGRATS

    Also will post all reviews on social media
    Aug 9, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 01, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      D
      Digambar Vibhute
      from Pune, Maharashtra
      Nov 30, 2020
      Resolved
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      Resolved

      I have been deducted with 627.68 rs on 30th Nov under the name of DP CHGS TILL OCT-20.

      When I reached customer care they told that there is demat account on your name.

      Please close my Demat account and refund my money asap. My account number is[protected]
      Aug 5, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 01, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        V
        vivek2614
        Nov 30, 2020
        Resolved
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        Resolved

        I would like to bring it to your notice that, the amount of Rs.999/- has been deducted from my ICICI Account and the transaction message says vsi/amazon stan. Neither had I done any transaction nor did i get any otp during the transaction. I am a prime member but amount has been deducted for the same. I have checked this when i was going through my account statement, the amount was debited on 30th Nov, 2020. Could you please assist me regarding this. Please find the attachment regarding the same.
        Aug 11, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 01, 2020
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          J
          jitendrahpatel
          from Ahmedabad, Gujarat
          Nov 30, 2020
          Resolved
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          Resolved

          I have paid only 3 days late payment for my due of Rs 4772 on ICICI credit card.
          They charge Late Payment Fee 500.00 + [protected]@18% 90.00 + Interest Charges 570.06 + [protected]@18% 102.61 = 1262 Rs.
          I requested customer care to waive off my late feed because i missed first time due to Diwali holidays but they denied my request.
          Rs 1262 is too much high for due payment of Rs 4772.

          My humble request to waive off my late fees with interest.
          Aug 6, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 01, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17yl5) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            B
            bhaskar nag
            Nov 30, 2020
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            There are two transactions with my credit card in the previous month and on 10th of this month, the refund has been initiated from the merchant(wakefit). It's more than 20 days and the bank is not updating my balance. I have called multiple times to customer care and that is not helping at all.

            Either bank or merchant is delaying this process.
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 01, 2020
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17yl9) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Dec 12, 2020
            Updated by bhaskar nag
            its not the problem with icici bank. i am customer to this bank for almost 8 years and its my bad to write a complaint without knowing actually. the issue is with the merchant site " wakefit". Icici has not delayed any refund as of now.

            Sorry ICICI
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              T
              Tanaji Rathod (Karan)
              from Morjim, Goa
              Nov 30, 2020
              Resolved
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              Resolved

              My name is Tanaji

              The icici bank deducted account balance without any notification with the title NACH_AD_RTN_CHRG~INGENOT~16NOV20~b9d2b7a kindly either they have to respond else they should stop this type of deduction
              Aug 8, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17wz7) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                N
                Nr.khan114
                from Gurgaon, Haryana
                Nov 30, 2020
                Resolved
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                Resolved

                I am having one demat account with icici direct and it has provided me as free demat account forever but now they have charged me 765₹ on the name of DP charges .

                I want the reversal of complete amount and request to close my demat account.
                Aug 8, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Demat account No.:- IN[protected]

                [protected]@gmail.com
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  M
                  Mkp vijay
                  Nov 29, 2020
                  Resolved
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                  Resolved

                  Address: Kallampuli, poigai

                  My transaction success but university bill was not displayed... Then again login my exam fees portal that says again pay your bills..and fees acknowledgement was not displayed... .but amount was debited by my account ... Please clear that sir... Help me sir
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17yle) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    M
                    Mallinath.Kanni
                    from Powai, Maharashtra
                    Nov 29, 2020
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                    ICICI Bank deducted some amout through my account without any mail or msg regarding SMAB charges and DP C HGS charges. And they are not willing to refund those charges me back. Its extremely bad policy of that bank. I wish that my consumer complaint will get resolved soon.
                    Total amount: 783.04+42.96= 826.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 30, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17wn1) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Dec 11, 2020
                    Updated by Mallinath.Kanni
                    Hi ICICI Team,

                    I have raised SR[protected] for this query and Closed Demat account which I never requested to open. still I didn't get the amount deducted from my account. Spoke representative Satish (+91 [protected]) has stopped answering my calls. Such a disappointment from ICICI Team.
                    Dec 11, 2020
                    Updated by Mallinath.Kanni
                    Hi ICICI Team,

                    after a long struggle, I have received 525rs refund and I would definitely raise a complain on this, remaining rs301 is not refunded. Please note: I'm using ICICI account from 4 years and never asked to open any Demat account. representative Satish (+91 [protected]) has stopped answering my calls. I'm ready to raise a FIR/Cyber crime complain on deducting amount from saving account without account holder's permission. Its been 15 days I'm struggling to get my money back.
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                      H
                      harshit8
                      Nov 29, 2020
                      Resolved
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                      Resolved

                      Dear icici bank,

                      I am charged 826 rs. As the fee by the icici bank for a demat account which i have never used. It was informed to me by the agent that it is free of cost. I want icici bank to give my money back and close this demat account i dont need it.

                      You can find the transaction remark below :
                      Dmc/in[protected] dp chgs till oc
                      t-20
                      Call me asap and reply to my query. You did not even informed me before deducting this amount. This is such a fraud by huge bank like you.
                      Looking forward to hear from you asap.

                      Regards
                      Harshit Gupta
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17vqe) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        Arunkumar9686
                        Nov 29, 2020
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                        Resolved

                        Address: 18 grnd flr a narayanpuram 2th croos doorvani nagar

                        Dera sir am used icici bank my account without in formation take amont pls chek send my amont pls total 580 pls chek call me
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          G
                          Gmask
                          Nov 29, 2020
                          Resolved
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                          Resolved

                          Address: Icici bank -Tenkasi

                          As i have opened the salary account in ICICI bank tenkasi, i asked for my passbook and debit card.But they didn't give me correct information regarding that.They told me already the debit card has been sent to me through postal but i didn't get it, but when i went to nearby rural branch to ask about this, they told me the central branch not even issue the car.And also i asked for Employee Reimbursement Account they didn't help me to open the account.Iam satisfied with the service from the TENKASI BRANCH-TAMIL NADU
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17vqh) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            R
                            Rambabu Maddu
                            from Powai, Maharashtra
                            Nov 28, 2020
                            Resolved
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                            Resolved

                            Address: Hyder

                            My car has been blacklisted and need to remove the same immediately- TS07EK9455
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17ujj) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team  
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                              S
                              sanjaynag7189
                              Nov 28, 2020
                              Resolved
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                              Resolved

                              Address: Kanpur

                              I have tried 2 time online transaction for paying bill using icici credit card but it fails both time;

                              Dear customer, transaction of inr xxxx on credit card 10000 is withheld due to security reasons. Pls call our customer care.

                              Kindly note that due to covid-19 situation, even i am unable to reach out to customer care.

                              Kindly help resolve my issue at the earliest as possible.
                              Aug 8, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 29, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17vql) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                M
                                MRUGESH BANNATWALE
                                from Powai, Maharashtra
                                Nov 28, 2020
                                Resolved
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                                Resolved

                                Bank is charing some NACH_AD_RTN_CHRG-ADBLDESK charges without notifying untill the account balance goes to 0
                                Aug 8, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17vqp) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Y
                                  Yumit Nisar
                                  from Vasai-Virar, Maharashtra
                                  Nov 28, 2020
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                                  Address: VIRAR
                                  Website: ICICI merchant Services

                                  I have taken icici bank first data POS machine MID no 95341650 in Feb 2020 and Returned the same in Month of Sept 2020 due to huge Charges.

                                  My total Swipe during the Period was Rs 1, 31, 906 /- and as Per Charges Statement i was Charged Commission Rs 653.06/-
                                  Other charges Rs.26593/- . Other Charges are more than 20% of Total Swiped Amounts. If i am Paying 20% to ICICI bank what will i earn then.

                                  I had Taken the Machine from ICICI Bank from ICICI Employee named Santosh. I returned the Machine in Month of Sept 2020, i have an Acknowledgement Slip for Return as Well. He told i will get refund of Security deposit which was paid in Feb 2020.

                                  However till now i have not got refund and ICICI is charging more charges on previous. The Sales Executives cheated me, they told i will be charged Rs 100 as Rent every month however as per Statement i am been charged various other Charges (Charges statement Attached)

                                  I also spoke to ICICI Customer care, they told u will be charged all these charges as well and hence i decided to return the machine and waiting for Refund. I spoke to the sales Employee Santosh as well, he told that he has left the organisation and call ICICI Bank.

                                  If a Small trader like me has to pay 20% as charges, what will i earn.

                                  SHAME ON ICICI for SUCH UNETHICAL PRACTICES>>>>

                                  ICICI BANK CHOR HAI>>>> OUR HARD EARNED MONEY IS EATEN BY MONSTERS LIKE ICICI BANK CHIEF CHANDA KOCCHAR>>>>

                                  ICICI BANK SHOULD ME NXT YES BANK or PMC Bank or LAXMI VILAS

                                  RETURN OUR HARD EARNED MONEY and PLS follow ETHICAL BUSINESS PRACTICES


                                  Thanks
                                  YUMIT NISAR
                                  [protected]
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 29, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team  
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                                    P
                                    Parshuram Shiralkar
                                    from Powai, Maharashtra
                                    Nov 28, 2020
                                    Resolved
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                                    Resolved

                                    Address: ICICI Bank Gokul Road Branch Hubli

                                    I am PARSHURAM SHIRALKAR. 826.00 Rupees has been deducted from my account as DMC/IN[protected] DP
                                    CHGS TILL OCT-20) DP charges on 25/11/2020. I have never used my Demat account till now and has also deactivated it long back after selling my shares years ago. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately. My Account Number is[protected]
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 29, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team  
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                                      D
                                      Dee Sharma
                                      Nov 28, 2020
                                      Resolved
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                                      Resolved

                                      Address: A-49, Sector 53, Noida, Sector 53

                                      Hello folks,
                                      I am Deepak Sharma and I have been using ICICI Bank's services since 2 years.
                                      Recently on 25 November 2020 and 27 November 2020 there was a deduction of rupees 91.34 and 665.83 on the verge of DP CHGS Till Oct 20. Neither I am using your demat account nor any other services.
                                      I highly trust this bank in private sector and I return you are deducting our balance without any prior information. Is this your loyalty with your customers. Kindly refund all my money asap, I am gonna leave your bank as you are frauding with your loyal customers.

                                      Thanks,
                                      Deepak Sharma
                                      [protected]@gmail.com
                                      [protected]
                                      Aug 8, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 29, 2020
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team  
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                                        P
                                        piyushchoukse
                                        from Powai, Maharashtra
                                        Nov 28, 2020
                                        Resolved
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                                        Resolved

                                        Address: Mumbai

                                        I have 2 saving account with ICICI which was my salary account as well sometime bank deducting this kind of charges frequently from my account, don't know for what some time they say its charges for services or fuel services charges. I didn't understand that if we are moving towards the cashless economy & if I need to pay this kind of service charges for every other transaction I'll prefer to go with cash instead of cashless.

                                        15 10/11/2020 10/11/2020 Surcharge Dt:08/11/20 MCC
                                        4112 45.63
                                        Aug 8, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17u7e) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team   
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