Claimed

ICICI Bank Complaints & Reviews

3.2
Updated: Aug 25, 2026
Complaints 23793
Resolved
14309
Unresolved
9484
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 300

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
keerthi_95
from Noida, Uttar Pradesh
Mar 1, 2021
Report
Copy

Hello sir, I am keerthika.on Aug 2020 1000rs deducted from my account without my knowledge.and recently 75rs deducted from my acount on march 01 2021.my Acount is pretected or not?.I didn't received any sms about deduction.please refund my money as soon as possible.Thank You.
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d9m6) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Ashish K. Mittal
    from New Delhi, Delhi
    Mar 1, 2021
    Report
    Copy

    I had unpledged my RIL shares and got unpledged but 218 shares showing under pledge withdrawal qty and i am not able to sell these shares. i have written atleast 20 emails to icici direct but they respond like fools and not even read the email carefully. till now i have not received any reply as to why my shares are showing under withdrawal pledge qty. i will close my account soon and switch over to zerodha which is much easier platform then icici direct.
    ICICI Bank customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      D
      dsb123
      from Pune, Maharashtra
      Mar 1, 2021
      Resolved
      Report
      Copy
      Resolved

      Address: Vadodara Gujrath

      From Sujit Dharmpatre

      I applied for icici bank credit card, after approval i got follwoing sms below from icici bank.

      Dear customer, thank you for choosing icici bank credit card. You will receive a call from [protected] to explain the features and benefits on your card within 2-3 working days. Kindly receive the call to help us serve you better.

      After few days i received this as well.

      Returned undelivered: credit card - fresh for acct xx0003 sent by blue dart courier, awb [protected] returned due to-incomplete or short address. Pls call customer care

      On 05/07/2019 when i checked status through itrack it was undelivered and returned to bank. When i called blue dart customer care they told that consignee was not available that is why it was returned to bank. Whom they tried to deliver i dont know because i never got any call from blue dart regarding this.

      When i tried to contact icici bank customer care they asked for credit card number which u do not know.

      So please try to get solve this problem asap, redispatch the card or do something.
      Aug 9, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 02, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d9ks) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        D
        Divya bharathi Ravi
        from Attur, Tamil Nadu
        Mar 1, 2021
        Resolved
        Report
        Copy
        Resolved

        I would like to bring it to your notice that, the amount of ₹ 999/- has been deducted from my ICICI account and the transaction message says vsi*amazon stan. Neither had i done any transaction nor did i get any otp during the transaction .I have checked this when i was going through my account statement, the amount was debited on 1st march 2021. Could you please assist me regarding this. Please find the attachment regarding the same. Take necessary action please.
        Aug 5, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 02, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d9pi) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          M
          Mahendra Chauhan
          from Nagpur, Maharashtra
          Mar 1, 2021
          Resolved
          Report
          Copy
          Resolved

          Address: Jio mart , vadodara

          Sir,

          With reference to the above sited subject, regarding payment of Jio Mart of Rs 5122.45 on dated 27/02/2021 above said order, in this connection i have been make a payment of Rs 5122/45 on dated 27/02/2021, this payment was make by icici bank, , this payment was not made to jio mart till to dated it's debited to my credit card account xxxx 8010, details of order and credit card statement as attached here with ., jio mart said that no payment received from icici bank credit card section, so pl to do the needful action in this regard. await for your quick reply,

          yours Sincerely,

          Mahendra chauhan
          Aug 13, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 02, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d9m5) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            J
            Jaydip0859
            from Talegaon Dābhāde, Maharashtra
            Mar 1, 2021
            Report
            Copy

            Address: Pune

            Dear sir,
            I have applied foe personal loan with interest 12% and 1% PF fpr 3 years but now they disbursed with other terms that is 14% and 2% PF and fpr 5vyears .
            Please check and revert.
            ICICI0000186
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d9lv) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              ashishgarg624
              from Noida, Uttar Pradesh
              Mar 1, 2021
              Resolved
              Report
              Copy
              Resolved

              There is an unauthorized deduction of Rs 99 from my account with the below details

              1. 29/06/2020 VSI/WWW MONEYCO/[protected]/018120
              963587/
              2. 29/07/2020 VSI/WWW MONEYCO/[protected]/021120
              311706/
              3. 29/08/2020 VSI/WWW MONEYCO/[protected]/024222
              101545/
              4. 29/09/2020 VSI/Moneycontro/[protected]/027220
              108188/
              5. 29/10/2020 VSI/WWW MONEYCO/[protected]/030321
              335736/
              6. 28/11/2020 VSI/Moneycontro/[protected]/033318
              323000/
              7. 28/12/2020 VSI/WWW MONEYCO/[protected]/036318
              948793/
              8. 28/01/2021 VSI/WWW MONEYCO/[protected]/102818
              125762/
              9. 01/03/2021 VSI/Moneycontro/[protected]/105918
              180395/

              There is no clear information for these 9 transactions
              I did not authorize these transactions
              No OTP was received

              Please look into it
              Aug 10, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 02, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d9mg) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                T
                travel freaky
                from Noida, Uttar Pradesh
                Feb 28, 2021
                Report
                Copy

                Sir debit amount of SMAB charge in my account y r not received proper information and y debit in my account
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d5dq) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team   
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  D
                  Dilkash Sharma
                  from Noida, Uttar Pradesh
                  Feb 28, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  It happened many times that whenever i deposit some money on my icici account they just deduct it all by the name of ecs charges. And it's so annoying, we are here collecting money and thinking that collecting the money in bank is safe. But they are making us feel like they are the thieves. It is really not good I'm fed up with the service of icici. They never listen to there customers.
                  Aug 13, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 28, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Hi i donot know what happened but i want you to look in this . Have you ever registered Mutual Fund SIP under Icici bank or taken loan from any platform and have given consent to deduct money directly from the bank. If yes then kindly maintain the sufficient balance because the ecs returns charges is 500+18% GST.
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    K
                    kazmeen
                    Feb 28, 2021
                    Report
                    Copy

                    Address: Ahmedabad

                    Hello sir,

                    On my account, there are various charges such as the above mentioned, they are 590 amount constantly charged.

                    I need a team to reach out to me on my registered email.

                    Even though in the covid situation - they guys are charging some amount which is unbelievable.

                    I need an urgent answer.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d5dy) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team   
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Srini99
                      Feb 28, 2021
                      Report
                      Copy

                      Address: Chennai

                      Hi! I am Srinivasan B. My money Rs. 813 has been deducted today. My account number is[protected]. The transaction reads, "IN[protected] DP CHGS TILL JUN-20". I never signed up for this DP charges or Demat account and this is such a steal. I would like to have my refund as soon as possible. Thank you!
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d5e2) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team   
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Sathishnv21
                        from Chennai, Tamil Nadu
                        Feb 28, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Nanganallur branch

                        Hi am sathish holding salary account in your bank also i availed credit card. I attached screenshots where i forwarded my complaint. But still no response yet. Really worst services. But you guys ready to file complaint against me. Am really disappointed and frustrated with your banking response. Your bank staff from legal department his name is KEVIN, also not responding on my questions through whatsapp. See this kind of peoples are in your bank never and ever grow your banking. Worst bank really worst bank.

                        Ac no 0054xxxx3056
                        [protected]
                        Aug 11, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 28, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          N
                          Nidhin123
                          Feb 28, 2021
                          Report
                          Copy

                          Address: Nidhin NR, KALLATKUNIYIL, CHENNAMANGALAM, CHORODE, VATAKARA

                          Ac no[protected]
                          What is dcard fee why you deduct 400 rupees from my account with out telling any information...
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            anubhav_kshitij1992
                            from Kānke, Jharkhand
                            Feb 27, 2021
                            Report
                            Copy

                            Hi, on 24th Feb 826 INR was deducted from my account under the transaction labelled as " DP CHGS TILL JAN-21"
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d6t7) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Amanchaubey
                              from Deoli, Delhi
                              Feb 27, 2021
                              Report
                              Copy

                              Dear Concern,
                              Amount of INR 825 was deducted from my account against DP charges.
                              I dont even use this service and while opening the bank account, information which was communicated to me that this service are free of cost and I am not even using it.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d6x5) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Supryo
                                from Bengaluru, Karnataka
                                Feb 27, 2021
                                Report
                                Copy

                                I am SUPRYO DAS. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till jan-21) on 24-feb-2021. I have never used my demat account till now.

                                They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                                I need justice and return my money back immediately. My account number is[[protected]].

                                When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. This is completely unacceptable and please refund my amount. My phone number is [protected]
                                ICICI Bank customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  P!@
                                  from Bengaluru, Karnataka
                                  Feb 27, 2021
                                  Report
                                  Copy

                                  Hi, my name is priyanka ₹619.00 has been deducted from my account as (Dmc/in dp chgs till jan-21) on 24-feb-2021. I have never used my demat account till now. This is the 1st time I'm seeing this type of dedication. I didn't even get any deduction message. This is not fair and not acceptable. Amount is not small to be ignored. Please I request you to refund my amount. Please contact to my email: [protected]@gmail.com.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d3ji) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Here is UID DMC/IN[protected]
                                  Please do the needful
                                  Helpful
                                  Found this helpful?
                                  2 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    Manaswita Mahan
                                    from Saint Thomas Mount, Tamil Nadu
                                    Feb 27, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Hi,
                                    I have salary account in ICICI Bank, Chennai. Every now and then they mark the account freeze and I have visited the branch several times. They have taken my KYC details but still every week it gets frozen.

                                    My salary couldn’t be credited this month because of this unprofessional and unethical service by ICICI.

                                    I have met the bank manager too but this issue is not getting resolved.

                                    in this time and age of technology how is this even possible. This is a harassment.
                                    thanks,
                                    Manaswita

                                    attaching the prove of several visits signed by deputy bank manager. Still the account is marked freeze
                                    Aug 12, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 02, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d9q1) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Shub89
                                      from Ghumarwin, Himachal Pradesh
                                      Feb 27, 2021
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Jaipur

                                      I am nama shubham, an amount of 825.40 rupees has been deducted from my account in the name of dp chgs till jan-21 on 26 Feb 2021
                                      I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.
                                      I need my money back and am ready to comlain against fraud by bank in anywhere else if needed
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 01, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d6tq) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      same amount debited from my ICICI account as well. Debited on 24 Feb 2021.

                                      I want my money back ASAP
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        S
                                        Shiv04
                                        from Noida, Uttar Pradesh
                                        Feb 27, 2021
                                        Report
                                        Copy

                                        I would like to bring it to your notice that, the amount of rs 129/- has been deducted from my icici account and the transaction message says vsi/amazon st. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 26 feb, 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Mar 01, 2021
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d6w5) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Mar 05, 2021
                                        Updated by Shiv04
                                        Dear team,
                                        Pls reach out to the below no
                                        [protected]
                                        Ac no[protected]
                                        Mar 11, 2021
                                        Updated by Shiv04
                                        Dear team,
                                        Pls update
                                        Apr 03, 2021
                                        Updated by Shiv04
                                        Dear Team,
                                        Are you guys checking on my issues Money got deducted this month as well it’s not sound good. Very disappointing service

                                        Shiv Shanker Sinha
                                        [protected]
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit