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ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Jan 2, 2026

Complaints 23755

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14271

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9484

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I have fast tag account with id 11551278 vehicle no TN22CM3364 and ICICI Bank Account number:[protected]
I tried to recharge the fastag on 16th Nov 2020 with an amount 1600/- in 4 transactions as shown below
1. 500 (BIL/[protected]/FASTAG IMOBILE/)
2. 500 (BIL/[protected]/FASTAG IMOBILE/)
3. 500 (BIL/[protected]/FASTAG IMOBILE/)
4. 100 (BIL/[protected]/FASTAG IMOBILE/)
A message was sent to me by bank that above mention amount was debited from my bank account, and credited to above said fastag account, but my fastag was not recharged. But after passing more than 2 weeks, the amount is still not credited to my fastag account or reversed back to my linked Icici bank account.
Please refund the money or else reverse the transaction back to my bank account

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 27, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17sth) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

rugan01's [Complaint's author] reply, Nov 27, 2020

Hi, I'm unable to see the email id as it is saying it is protected. My contact number is 9176731991. Can your team give me a call??

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I created my Demat account using Upstox In January 2020 and that has to do nothing with icici right? So why I'm I being charged for this.

Without any notice, u have debited my account twice in last 10 months and there is no proper reason for this.
I need my refund.
Debited 826 rs DMC DP CHGS till Oct 2020 yesterday.
Debited around Rs.500 in the month of July as Dp chanrges.
If I haven't opened the account through icici why are u guys charging me anyway.

Please initiate my refund.
Regards,
Deepak

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 27, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17sto) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Kindly return me my money asap. This is an unnecessary deduction done by ICICI 😡

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Hi

I have been deducted with 826 rs on 25 th nov under the name of DMC dp charges till Oct 20.

I am using icici since 4 years and have never activated the demat account then how I am being charged . When I reached customer care they told that there is demat account on your name.

Please close my demat account and refund my money asap. My account number is[protected]

Regards,
Tejas

Aug 12, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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They charged 826 from my account. Its been 3 years they are charging my account. Have asked them to closed it as it was opened even without my permission. They said it will be refunded. But till now they are charging these charges.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 28, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17ujp) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am suresh. 826 rupees has been deducted from my account

They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. This is completely unacceptable and please refund my amount.

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Hi
I am Muktesh Bhatte. Amount of Rs.826 was debited by ICICI bank on 25/11/2020 without sms alert or email alert. The transaction mark was DMC/IN(demat acc no.) DP CHGS TILL OCT 2020.The demat account mentioned in the transaction mark belongs to my ICICI direct account.
I have never been charged for just operating my demat account with ICICI direct. I would like to know what are these charges? If these charges are new fees...

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Address: Pune

Rs. 826 has been deducted from my account as
"DMC/IN[protected] DP CHGS TILL OCT-20"

No DMAT account is linked to this account.

Account number:[protected]
Account is in Kharadi, Pune Branch

Also one very bad thing about this bank is they inform you when even Rs. 1 is deducted from your account but don't inform when they deduct charges like Rs. 826.

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826/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till mar-20 is shown in the statement. So please make sure to credit the amount.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 26, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17rey) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I never ever activated the DEMAT account in ICICI, but they charged me 826 RS.
DMC/[protected] DP CHGS TILL OCT-20

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 26, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17reu) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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There is a deduction of 826 rs from my account from icici bank saying DMC changes. But I never used it. Thy informed it's free when I open account 11 yrs back.

Regards,
Pruthvi J Pallagatti

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 26, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17qxw) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

pruthvi pallagatti's [Complaint's author] reply, Nov 28, 2020

I got reply from ICICI team. They are saying they charged for maintaining the demat account which I never used. When I opened account .they told its free and he insisted to open it even I told I dont want.
He also told its mandatory. Bow, thy are deducting money.

This is a total fraud. Think 856 deduct from 10 to 15 crore account. Its biggest scam of the year

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Address: Shop no. 2, Atria, Sai Prestige, Baner Rd, Pune, Maharashtra 411045

Hi Sagar Nangare here. 826.00 rupees has been deducted from my account as (DMC/[protected] DP CHGS TILL OCT-20) on 25-Nov-2020. I have neither subscribed nor used my Demat account till now.

Also I didn't get any deduction message alert in my mobile which is registered with mobile banking with ICICI.

Mentioned the transaction remark - DMC/[protected] DP CHGS TILL OCT-20

We people are here because of trust towards ICICI. But this is totally an unacceptable behavior from ICICI. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

Kindly refund my money at earliest.

Contact number : [protected]

Aug 14, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I am maneet kumar popli. 826 ruppes deducted from my account agt dmc/in[protected] dp chgs till oct-20, please refund my amount as earliest and also please close my demat account.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 26, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17qy7) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: ICICI BANK SRI NAGAR COLONY

Icici bank debiting ecsrtnchg charges without any prior notice, this is literally looting. I am going switch my account very soon. Its been 9 years i have been with icici. Time has come to switch

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 26, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17qyc) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I did not do any transaction on 25th November 2020 still some charges are applied

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 26, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17qxv) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Ahmedabad Gujarat

I was under a impression that icici cares for customers, but this is not justifiable.

I created my demat account using angel broking and that has to do nothing with icici right? So why I'm I being charged for this.

Without any notice, u have debited my account and there is no proper reason for this I need my refund.
757.17 rs DMC till Oct 2020.
If I haven't opened the account through icici why are u guys charging me anyway.

Please initiate my refund.

Best regards,
B Mahadev.

Aug 12, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17qxz) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi,

I am Sonia Verma.

I have an account with ICICI BANK.

There is an amount deduction of rs. 826 has been made by the bank saying DMC/IN[protected]/DP CHGS TILL OCT.

I don't have any demat account with ICICI bank then how can uh deduct DP CHGS

I need my money back. 😡😡😡 This mistake was not expected from ICICI

ICICI Bank customer support has been notified about the posted complaint.

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S

Sonia645

from Noida, Uttar Pradesh

Nov 26, 2020

How long will it take you to return my money? 😡

Sonia645's [Complaint's author] reply, Nov 27, 2020

It's still not resolved credit my money asap.

ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 26, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17qy5) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Received Message from ICICI BANK:
First Message -
Dear Customer, We have received your Mortgage Loan Application ID 77156332. To track application status click www.icicibank.com/TrackMyLoan
The second Message - Have the OTP from the bank.

The concern is that I don't have an account with the ICICI bank and nor I have ever applied for any Mortage loan. Could you please look into this issue. All the messages I am getting on my mobile. Could you please look into this.

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17qyd) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Kolkata

I have a bond of ICICI Only Vimal Vaatsalya, details attached please guide me as to how to encash the amount and way forward.

Thanks,
Niti Chakraborty

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 26, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17qym) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 176,New Market, Rawat bhata,, Via:-Kota, Rajasthan

I am shubham harsora. 876.00 Rupees has been deducted from my account as [protected] DP CHGS TILL OCT-20) DP charges on
25/11/2020. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction
message to my mobile. I need justice and my money back immediately.My Account Number is[protected].

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 25, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17pw3) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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