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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
Complaints 23793
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ICICI Bank reviews & complaints page 310

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P
Parina Goyal
from Pathankot, Punjab
Feb 1, 2021
Resolved
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Address: SCO-2 & 3, Sector-65/A Phase-11, Near Punjab Mandi Board, Sahibzada Ajit Singh Nagar, Punjab 160065

I went to icici branch in phase 11 market chandigarh and the The Teller refused to exchange a 100 rupee note with fresh one, whereas RBI says to exchange the same
Aug 5, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1beuf) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    S
    Sunny Singh261
    from Vasai-Virar, Maharashtra
    Feb 1, 2021
    Resolved
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    Resolved

    Rs 826 is debited from my account don't know why my demat account is totally free as I was the employee of the bank.

    Please slove my issue and credit the amount back
    Aug 5, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      A
      Amitv12345
      from Ghumarwin, Himachal Pradesh
      Feb 1, 2021
      Resolved
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      Resolved

      I want to bring notice that I had icici bank CC which I had to pay but due to corona recession and my financial condition it is not settled. I told them that I want to settle but need some time as to regularise the condition.
      I am getting call from Some Ms Pallavi from Mumbai[protected]. But they are Harrasing me and now they started calling to my office and threatning my colleague.

      Kindly help me to get this call and harrasment stop
      Aug 5, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bexk) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        A
        Arijit Dey576
        Feb 1, 2021
        Resolved
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        Why I have been charged of Rs. 481? After researching about the statement i see it is due to demat account that i never asked to open they only opened it by default while opening my salary account and then said it is free of cost. I never did any trade with their demat Account. I need my money back.
        Sep 14, 2021
        Complaint marked as Resolved 
        This was not resolved and happened again
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bg2a) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team 
        This was never resolved
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          S
          Safipatel4
          Feb 1, 2021
          Resolved
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          Resolved

          Address: Bangalore
          Website: icici bank

          I dont have any demat account with icici bank, without any notice and without any information icici bank deducted amount two time on dated 28 jan 2021 they are deducted 461.33 and 30 jan 2021deducted 364.67, this bank is totally fraud, if you guys are not given back my money i am going to close my icici salary account and credit cards.

          my mobile [protected]
          Aug 6, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Feb 01, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team 
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            B
            Balaji Jagtap
            Feb 1, 2021
            Resolved
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            Address: Chinchwad pune

            There is deduction of 826/- rupee from my account for DP charges till Dec-20.
            I have never used your Demat account.
            How you are dedicating money from my account.

            I can saw it only in my account statement, I have not received any message as well. Have you people started this fraud silently.

            Name : Balaji Jagtap
            Branch: Chinchwad ICICI bank

            Please Please return my money..
            Aug 5, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bex7) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              A
              ashok mod
              from Ahmedabad, Gujarat
              Jan 31, 2021
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              Address: 606, vaikunth mega township , Bharuch

              Bond holder no[protected]
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bey3) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                S
                Sharath001
                Jan 31, 2021
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                I was trying to do upi transaction through icici aap. Transaction got timed out but amount is debited from the account.
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bext) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  Ajinkya7003
                  from Bengaluru, Karnataka
                  Jan 31, 2021
                  Resolved
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                  Resolved

                  Address: 1178 g c opp. Krishna Hospital, Malkapur

                  Hi

                  I have been deducted with 826 rs on 25 th nov under the name of DMC dp charges till Oct 20.

                  I am using icici since 5 years and have never activated the demat account then how I am being charged . When I reached customer care they told that there is demat account on your name. This is highly unporfessional and fraudlent.

                  Please close my demat account and refund my money asap.

                  Regards,
                  Ajinkya Ghadge.
                  [protected].

                  Please call back asap before this escalates any further to HIGHER AUTHORITIES.
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 31, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    R
                    Rohan thosar
                    from Gadhinglaj, Maharashtra
                    Jan 31, 2021
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                    Address: India

                    I had paid the gpat exam fees through upi which was successful but not confirmed by the nta and tpsl banking partners so request to refund it
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bchh) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      sharmajaipur
                      from JAIPUR, Rajasthan
                      Jan 31, 2021
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                      Address: icici bank tower, Near Chakli Circle, Old Padra Road, Vadodara 390007
                      Website: icicibank.com

                      I paid my October'19 Bill on 2.11.2019 well before the due date on 5.11.2019 from my SB Account with ICICI Bank itself.
                      The amount was credited by the Bank elsewhere and on my complaint corrected it by crediting the Credit Card Account on 13.11.2019. But the system charged Late fee charges on 8.11.2019 (885/-) and Interest (4021/39-) on 28.11.2019 in the next Bill for November'19. On my various request e-mails, I have been being replied that because of the COVID there may be delay in resolving of the matter and now on my contact over phone yesterday icici bank has expressed its inability to do anything because the matter is of more than 6 months old. The refundable amount is 4906/39-(885+4021.39)
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bchk) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      sharmajaipur's [Complaint's author] reply, Feb 13, 2021
                      SUBJECT : UID (a1bchk)
                      My Mobile No. 9928120931, Landline No. 0141-3564057
                      e-mail [email protected]
                      Shreeniwas Sharma, 84, Ranapratapnagar, Jhotwara, Jaipur-302012
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                        V
                        Vikat Rane
                        from Nagpur, Maharashtra
                        Jan 31, 2021
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                        826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till dec-20) on 28-jan-2021. I have never used my demat account till now.

                        They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                        When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected] .This is completely unacceptable and please refund my amount. My phone number [protected]
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bchp) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          மன்சூர் அலி கான்
                          from Chennai, Tamil Nadu
                          Jan 30, 2021
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                          Address: 29 ANJUMAN STREET,SULTHANPET,VILLIANUR,PUDUCHERRY

                          Yesterday debit my amount 354/- one week before debit 177/- why debit my amount i am very disappointed i don't believe ICici bank no response staff and manager all refund my amount
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team 
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                            M
                            maniprakash singhal
                            Jan 29, 2021
                            Resolved
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                            Resolved

                            Address: B-194 VIDHAN SABHA NAGAR-B, MANSAROVAR, NEAR ISKCON TEMPLE

                            Why every month from my card auto debit return charges 450 + 80 GST deduct. and I have already paid credit card bill and also enough money in my account. And I never opt auto debit facility in my card.
                            Every month this charges is too much for me. Please give some solution because already two times money is deduct from my card. this is such a very bed behavior with customer.
                            Aug 12, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 31, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bch5) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              Anandala Sravani
                              from Bengaluru, Karnataka
                              Jan 29, 2021
                              Resolved
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                              Resolved

                              Address: 191,11Th Cross, Padmeshwari Nagar,, Virgonagar Post

                              NACH_AD_RTN_CHRG~TPSLSIP~16JAN21~0274121, not sure what actually is this but many time amount has been deducted with this transaction name. I tried speaking with ICICI customer service but there is no resolution provided.

                              I am very much disappointed and definitely change to other banks if I did not get my money back and also need proper reason for this deductions. Also, please keep in mind as a corporate employee my issues and your bad service can influence other employees as well.
                              Aug 14, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 31, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bch9) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                B
                                Balakrishna Acharya
                                from Bengaluru, Karnataka
                                Jan 29, 2021
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                                Address: R.T.Nagar Bangalore

                                I am Balakrishna V. 826.00 Rupees has been deducted from my account as[protected] DP CHGS TILL SEP-15) DP charges on

                                28/1/2021. I have never activated and used my Demat account till now. There was no prior notice. I haven't received any deduction

                                message to my mobile. I need justice and my money back immediately. My Account Number is[[protected]].

                                My mobile [protected]
                                ICICI Bank customer support has been notified about the posted complaint.
                                Jan 29, 2021
                                Updated by Balakrishna Acharya
                                I tried calling customer care several times on this update, while the line transferred to the second level team, and the concerned team behaving rudely and dropping the call without a proper update.
                                Verified Support
                                Jan 31, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                Feb 05, 2021
                                Updated by Balakrishna Acharya
                                Hi Team,

                                I have not received any call from icici bank customer care regarding, It's been a week now since the complaint raised no call and no update till now.

                                Awaiting for refund update early this week!
                                Same amount has been deducted from my account as well..

                                What this icici bank is doing..
                                Please help me to get back my 826/-
                                Even they debited my account as well, I have never used any demat account nor I requested to open any, and no text message recieved for this deduction...I accidentally checking my statement and identified this and then got to know this is happening from many years...this is really unethical making a fraudulent charges against customer account and this ICICI bank is taking advantage of people who don't see there statements often...please address this to the consumer court anyone...I'm trying to report to their higher authority
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                                  A
                                  Arul William
                                  Jan 29, 2021
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                                  Address: Chennai

                                  ICICI Bank has deducted Rs. 590/- (Rs.109.78 on 21st Jan 2021 & again Rs. 480.26 on 29th Jan 2021). Can I know the reason for these charges, being charged without any prior information and for no reason. If these are mandatory, would like to close this account.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1b7de) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team   
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                                    C
                                    cheth81
                                    from Bengaluru, Karnataka
                                    Jan 29, 2021
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                                    I am Chethan Das A J. Amount has been deducted from my account as[protected] DP CHGS TILL DEC-20) DP charges on

                                    I have never activated and used my Demat account till now. There was no prior notice.

                                    I need justice and my money back immediately. My Account Number is[protected].

                                    I have raised the complaint one year back and asked to close my demat account and submitted my request to the branch.

                                    There is no update on that still this worst ICICI bank is charging the customer. There is no response to the mail. I have sent 5 mail regarding, to check on the demat charge.

                                    Please call me on +[protected] or WhatsApp on [protected].

                                    I know ICICI bank will not call. Three months I raised customer complaints asking for IT certificate for a loan account since there was no response from customer care.

                                    Whenever I call to customer care they will decline call after few min wait.

                                    Please take this serious action on ICICI bank now a days bank service is very worst and trying to take customer money.

                                    I will close my saving account in ICICI bank. I don't want to keep any relationship with ICICI bank.

                                    There are similar several issues from so many customers telling without information Demat account is opened just to take the amount from the customer.

                                    If you want an amount to tell the customer and charge directly don't do this type of drama to take the amount from the customer.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 29, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team   
                                    Feb 03, 2021
                                    Updated by cheth81
                                    I'm not sure what your officers are doing.

                                    Really I'm afraid of keeping the amount in ICICI bank. I have told properly that the Demat account is opened without confirming with me. Still, the amount is deducted from my account today.

                                    What a --- service you are providing.

                                    I thinking of closing my savings account. Simply amount is deducted I have not used even a single-day that Demat account still I have to pay Charge.

                                    These really a strange paying for not used.
                                    If you want the amount to ask all customers to transfer. They will help don't do this of tricks to loot the amount.

                                    Tell me when my deducted amount will be credited to my account back. I want a reply to these here only not in call or mail. Since other customers will let know how ICICI will make customer fool nicely.

                                    I can't believe in your service or officer.
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                                      L
                                      Laxmi Naruka
                                      from Jaipur, Rajasthan
                                      Jan 29, 2021
                                      Resolved
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                                      Resolved

                                      Myself laxmi Kanwar Naruka, i have been with icici bank, yesterday 826/- rs is deducted from my account without any alert message. and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till dec-20 is shown in the statement. So please make sure to credit the amount which has been debited so far.
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1b6qc) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        K
                                        KamalRikhi
                                        from Ludhiana, Punjab
                                        Jan 29, 2021
                                        Resolved
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                                        Resolved

                                        All of my balance (₹794.01) is deducted on 28 Jan, 2020. Upon asking from the bank, they told me that they are demat account charges.

                                        I have neither opened nor ever requested to open any demat account with the bank. I need my money back and an explanation to why my money is deducted.
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1b6s4) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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