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ICICI Bank Complaints & Reviews

3.2
Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 310

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J
Jetpur CityMall
Oct 31, 2020
Resolved
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As i am old costomer of icici bank
I use my card regularly

I done shopping for my family during last sale through amazon heavily
Because of amazon pay rewards are great for me in the discount season but they fraud me and not denying to give me my 14500 rewards point in to my amazon pay account

There costomer service agent told me today that i[censored]r reward points go over 10000 it will be on hold for investigation. What rubbish is this

There is no term and condition in there any documents

They just fraudulent every one with selling products and refusing to give cash back

Amazon pay icici card is for giving cashback
How can they denied by saying its over 10000 rp so we are investigating
Plz help

I will stop using this rubbish card after this issue resolve and icici will loose genuine customer for sure
Aug 7, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 02, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16hc2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team 
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    V
    Vickyjassal7
    Oct 31, 2020
    Resolved
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    Resolved

    Address: ICICI branch of Sultanpur Lodhi, IFSC-ICIC0002724

    ICIC bank deducted 8700/- rupees in one day I was fraudulent with me, I went to the bank and told the branch manager that money is being deducted from my account, stop my ECS. He said that it will not be from here it will cancelled from head office . Them I called customer care and I complaint against branch manager then branch manager called me and said visit the branch I will cancelled then i gone and he signed me on two forms and said all ecs are cancelled in 24 hour. After two hour i received confirmation mail from bank.after few months when i deposit money to my account in few sec my all amount are deducted from bank I was complaint to customer care and raised request to revise my bal and he told me it's was NACH charged i said how it's possible I also.canclled my all ECS in[protected] nd they investigation and they told your only one ECS canceled. It's all fault branch manager i was informed to him all details so why he was cancelled only one nd now ICICI not revised my balance if I cancelled one ECS so why I don't cancelled seconds because I had no loan in my life it's all fault Bramch manager and all ICICI saved to him because they are ICICI employees an I am customer pls revised my all balance I am middle class person
    Aug 9, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 02, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      Irfankhan8121
      Oct 30, 2020
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      Txn of INR 8, 600.00 done on Acct XX605 on 30-Oct-20.Info: VIN*GOOGLE O.Avbl Bal:INR 7, 974.48.Call 18002662 for dispute or SMS BLOCK 605 to [protected]

      Amount was deducted from my account without my any authorization and please issue refund
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16cdm) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        J
        Janice Antoinette Xavier
        Oct 30, 2020
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        I opened an account just for the sake of salary in ICICI. It has hardly been 2 months since my association with ICICI. my salary is locked up now with you. What sort of bank are you people running? causing so much inconvenience. People have EMIs and other obligations to maintain and you just go about locking / freezing accounts??

        Resolve this at the earliest, DO NOT MAKE me come to your branch for your mistake, that too during this pandemic.

        Such a pathetic bank this is
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16cd8) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          S
          seenu19
          Oct 30, 2020
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          Address: Noida Sector 119,ICICI bank ltd.

          My name is seenu kumar, 179.49 Rupees deducted from my account as{[protected]} ( DP CHGS TILL SEP-20)DP charges on date 30-10-20. I have never activated and used Demat account till now. There was no prior notice. I haven't recieved any deduction message in my mobile. I need justice and my money back immediately. My account number is {[protected]}
          ICICI Bank customer support has been notified about the posted complaint.
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            S
            SanketJ30
            Oct 30, 2020
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            I had an EMI of Rs.2499 which was due on 5/10/2020. The EMI had bounced due to insufficient balance. After that my ECSRTNCHG were deducted from my account without prior notice. Afterwards i received a message to maintain sufficient amount for EMI deduction, which i did but the amount was not deducted on that same day. Then again an ECS was deducted from my account. A total of Rs.1800 hundred were deducted from my account by ECS till now. After talking with the executive of the Finance Company i paid the EMI due but still the ecs amount is being deducted every day. A total of 2100 has been deducted would like to get it back since you've deducted thrice of the amount actually needed to be deducted kindly look into it revert and refund the amount.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16cc4) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              A
              Akshit Bhayana
              from Powai, Maharashtra
              Oct 30, 2020
              Resolved
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              Resolved

              Address: Rohini Delhi

              I have just deposited Rs.5400 into my savings accounts for my motor cycle loan repayment but all money has been deducted with below transaction details. So i am in a mess right now. Need some help,
              Last 10 Transactions
              Detailed Statement
              More Options
              30 Oct '20
              NACH_AD_RTN_CHRG~BLDSK~12AUG20~eb76df1~L
              590.00 Dr
              30 Oct '20
              NACH_AD_RTN_CHRG~BLDSK~27JUL20~93a0976~L
              590.00 Dr
              30 Oct '20
              NACH_AD_RTN_CHRG~BLDSK~13JUL20~cd34e8e~L
              590.00 Dr
              30 Oct '20
              NACH_AD_RTN_CHRG~BLDSK~03JUL20~15006a5~L
              590.00 Dr
              30 Oct '20
              NACH_AD_RTN_CHRG~BLDSK~04MAY20~639e1a5~L
              590.00 Dr
              30 Oct '20
              NACH_AD_RTN_CHRG~BLDSK~11JUN20~89b932b~L
              590.00 Dr
              30 Oct '20
              NACH_AD_RTN_CHRG~BLDSK~03JUN20~8cd5aa2~L
              590.00 Dr
              30 Oct '20
              NACH_AD_RTN_CHRG~BLDSK~06APR20~ad981b1~T
              540.01 Dr
              30 Oct '20
              Coral Paywave Drcard Jfee+GST
              706.82 Dr
              30 Oct '20
              UPI/[protected]/NO REMARKS/[protected]@u
              Aug 19, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 30, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                S
                srikanth.jaksani
                from Hyderabad, Telangana
                Oct 30, 2020
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                Address: kukatpally

                Without any intimation amouny was deducted from my account twice in one day i.e on[protected].

                why it was deducted and what basis.
                please refund the money.
                ICICI Bank customer support has been notified about the posted complaint.
                deducted amount is 590+ 590
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a169yx) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  P
                  Priyanka gottipati
                  Oct 30, 2020
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                  I am priyanka.i have a salary account with icici bank.on this 27th oct 550.67rps has debited from my account with the name do chgs till -20 .i dont know the reason why the amount got debited since i dont have demat account.make sure my money return back.
                  +1 photos
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    N
                    nikhilchaudhari
                    Oct 30, 2020
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                    I really condemn the working style of icici bank. On 29 Oct. 2020 icici bank have deducted ecs return charges of rs. 590. in this crucial moment where everybody is struggling with their earnings and emis pay these type of deductions are highly codemned. The ECS return was due to shortage of funds which was due to the delay in the salary from my employer. Rbi has also said that no charges should be apply on customers against short of balance, ecs return etc. Still icici bank is not following rbi guidelines.

                    I request to icici bank to return my deducted amount immediately. My account number is [protected]. My phone number is [protected]
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 30, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Nov 04, 2020
                    Updated by nikhilchaudhari
                    Dear ICICI Bank Customer Service Team,

                    I have not been contacted by any of your officials as yet. The delay is not convenient.

                    Regards,
                    Nikhil Chaudhari
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                      C
                      chiragmali
                      Oct 30, 2020
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                      Address: Vadodara

                      Deduction of Rs. 826/- is visible in my savings account statement dated 27/10/20 with the remark as DMC/IN[protected] DP CHGS TILL SEP-20. However, I do not remember opening any Demat Account for which this amount has been charged.
                      I request ICICI bank to please refund my amount and also deactivate the Demat account to avoid any further deduction.

                      Tried calling [protected] twice, however they are forwarding calls from one team to another team and at last call gets disconnected stating no input received.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16a03) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        Sachiyad
                        Oct 30, 2020
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                        RS 688.00 has been deducted from my account, as dmc/ dp chgs till Sep-20, on 27-Oct-2020. I did not get any message regarding this deduction ! Proper explanation is expected on this.

                        FYI I do not have any demat account in ICICI Bank.

                        We trust ICICI Bank and so we maintain our accounts, but deduction of amount from customer account without customer notice is not good. I can see n number of same complaints from ICICI Bank customer. Proper explanation is expected on this

                        Hope will a proper positive response on this issue.
                        +1 photos
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 30, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16aq5) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Nov 05, 2020
                        Updated by Sachiyad
                        what is [protected]@icicibank.com ?
                        is this the correct email ?
                        or [protected] hiding something ?
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                          prasadmukhedkar
                          Oct 30, 2020
                          Resolved
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                          Resolved

                          Address: flat no 703, ravikiran apartment, wadmukhwadi, alandi road pune

                          I have never accessed ICICI Direct nor have I traded any stocks through ICICI's platform. Still this wrong DP charges have been levied on my account[protected]
                          +1 photos
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16aqc) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            V
                            vijaymadhavan2816
                            Oct 30, 2020
                            Resolved
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                            Resolved

                            My Multi wallet card is not working as shows as "Card in invalid status" while logging into ICICI portal (https://inrprepaid.icicibank.com/customer/checkLoginAttempt.action).

                            Every month, Rs.3k is moved to this account and I couldn't use it. Kindly, do the needful.

                            Card Number: [protected]
                            Aug 10, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 30, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            It’s been a week now and no one had reached me out or solved the problem with ICICI Multi wallet card.

                            Kindly, prioritise it.
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                              P
                              Parul88
                              from Powai, Maharashtra
                              Oct 30, 2020
                              Resolved
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                              Resolved

                              I am an account holder of ICICI Jodhpur branch since 2018, they have deducted an amount of 706.82 from account without any prior information on 28th Oct 2020 in the name of DCardfee9982OCT20-SEP21+GST.
                              I tried to contact the customer care but I don't know how to proceed and get someone to talk to with all those confusing options.
                              I want my money credited to my account as soon as possible which they have deducted wrongfuly from my account.
                              Thanks.
                              +1 photos
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 30, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16apo) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                J
                                Jayant Jagwani
                                from Powai, Maharashtra
                                Oct 30, 2020
                                Resolved
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                                Resolved

                                There is an unauthorised deduction of Rs 999 from my account with below details

                                2/10/2020 VSI/WWW MONEYCO

                                There is no clear information of this transaction
                                I did not authorize these transactions
                                No OTP was received

                                Please look into it

                                Thanks
                                Jayant
                                [protected]
                                Aug 10, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 30, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                there is one unauthorized transaction of 999 rupees on my account by name VSI*WWW MONEY. I have not authorized this transaction nor did I get any otp for this. Kindly have a look.
                                Mukesh7773's reply, May 14, 2021
                                Same problem here
                                Dear Customer, transaction of INR 999.00 done on ICICI Bank Account XX053 on 14-May-21. Info: VSI*WWW MONEY. The Available Balance is INR

                                Koi solution hua?
                                13.05.2021 2:39am 99 was debited my account unauthorized translation vsi/www money. Fraud on my account ICICI bank tell me the reason...
                                My account was also debited for rs 999 on 13th may 2021 via vsi/www money co
                                Dear Customer, transaction of INR 999.00 done on ICICI Bank Account XX053 on 14-May-21. Info: VSI*WWW MONEY. The Available Balance is INR

                                there is one unauthorized transaction of 999 rupees on my account by name VSI*WWW MONEY. I have not authorized this transaction nor did I get any otp for this. Kindly have a look and please do needful ASAP
                                There is unauthorised transaction happened for me also.. it is taken from VSI/WWW.
                                I did gave any OTP.. I not used any cards also... You (icici) took my money

                                Unauthorised Amount Deduction - VSI/WWW MONEYCO - Comment #3850297 - Image #0
                                Karthikai Sankar's reply, Jun 25, 2021
                                I didn't have any OTP authentication to take money
                                Today debited 999 on my icici card
                                And this sms. Me

                                Dear Customer, INR 999.00 is debited on ICICI Bank Credit Card on 29-Jun-21. Info: PAY*WWW MONEYCO.
                                Same I also had the same unauthorised translation got below message
                                Dear Customer, INR 999.00 is debited on ICICI Bank Credit Card XX6017 on 06-Jul-21. Info: PAY*WWW MONEYCO.

                                And there is no otp
                                Pls check whether you have subscribed to Moneycontrol.com. Then there is chance to loose money on auto renewal.
                                Same issue. Please resolve ASAP.
                                Chirag101's reply, Jul 12, 2021
                                Nvm resolved..
                                Dear Customer, transaction of INR 999.00 done on ICICI Bank Account XX316 on 13-Jul-21. Info: VSI*WWW MONEY. The Available Balance is INR

                                there is one unauthorized transaction of 999 rupees on my account by name VSI*WWW MONEY. I have not authorized this transaction nor did I get any otp for this. Kindly have a look and please do needful ASAP
                                Dear Customer, transaction of INR 999.00 done on ICICI Bank Account XX327 on 30-Jul-21. Info: VSI/WWW MONEY CO. The Available Balance is INR

                                there is one unauthorized transaction of 999 rupees on my account by name VSI/WWW MONEY CO. I have not authorized this transaction nor did I get any otp for this. Kindly have a look and please do needful ASAP

                                Unauthorised Amount Deduction - VSI/WWW MONEYCO - Comment #3869556 - Image #0
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                                  A
                                  acjain
                                  from Powai, Maharashtra
                                  Oct 30, 2020
                                  Resolved
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                                  Resolved

                                  There were unauthorized transaction made on my bank account by VIN*GOOGLE Y.

                                  First, I got a message of INR 1 debit by VIN*GOOGLE T and the same is credited back. Then INR 17 deducted 10 times by VIN*GOOGLE Y.

                                  "Txn of INR 17.00 done on Acct XX144 on 29-Oct-20. Info: VIN*GOOGLE Y. Avbl Bal: INR XXXXX. Call 18002662 for dispute or SMS BLOCK 144 to [protected]"
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a169zq) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a169zq) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    N
                                    Nuts1983
                                    Oct 30, 2020
                                    Resolved
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                                    Resolved

                                    I have never ever taken any kind of Dmat service and any x sell except account opening and credit card service only..so how come 826 rs deducted from.my account on dated 27/10/2020...I want my money back with in 24 to 48 hours...and get this service deactivate immediately. And pls confirm source of activation who have activated the service as strict action needs to be taken against that employee...I am going to escalate this complaint at MD Desk or grievance...refund my charges on immediate basis.

                                    Regards
                                    Nutan
                                    [protected]
                                    Aug 8, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16a0o) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team   
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                                      A
                                      Avinash Tanti
                                      Oct 29, 2020
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                                      Hi madhurima s. gaikwad here. 826.00 rupees has been deducted from my account as (dmc/[protected] dp chgs till sep-20) on 27-Oct-2020. I have neither subscribed nor used my demat account till now.

                                      We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

                                      Kindly refund my money at earliest.

                                      My account number[protected]
                                      Register Mobile number- [protected]
                                      +1 photos
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 30, 2020
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Nov 06, 2020
                                      Updated by Avinash Tanti
                                      Please resolve my issue early as possible and return my deducted money as soon as possible.
                                      Thank you
                                      Nov 13, 2020
                                      Updated by Avinash Tanti
                                      No action taken till date its very fraustrating . Please do need full as i am waiting for a long for this. Not expected from icici.
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                                        Abdulbasheercma
                                        Oct 29, 2020
                                        Resolved
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                                        Address: Chappamkottil House, Kozhippilly P.O, KOTHAMANGALAM

                                        826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till sep-20)
                                        This is unethical and unacceptable for me and i request icici to please refund my amount and also deactivate the demat account to avoid any further deduction.
                                        Aug 8, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a169xv) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team 
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